Cars.com Review
- April 13, 2021
It was a great car buying experience with great service and very knowledgeable sales rep.
Cars.com Review
- April 13, 2021
The service provided was excellent and the staff was very professional and knowledgeable.
Cars.com Review
- April 13, 2021
Amazing experience! It was quick and easy and I truly enjoyed the buying process fir the first time in my car purchasing life!
Cars.com Review
- April 13, 2021
Left by Lidiana B.
As usual, an excellent and professional service by Herbert in the maintenance department.
Cars.com Review
- April 11, 2021
An absolute pleasure to continue doing business with MB Cutler Bay. The staff is courteous, knowledgeable, respectful, and honest. And the facility, it's a WOW!
Dealer response from DealerRater Replied: Lazaro, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- April 11, 2021
Left by Marilyn H.
Ira Jones and Ewer Aguiar gave excellent client service during the sales process When I returned for the exterior/interior service, Adam Littman and Ewer were excellent. Aka in all, it was a great team effort.
Dealer response from DealerRater Replied: Congratulations on your new vehicle, Marilyn! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Cars.com Review
- April 11, 2021
Always quick and great service. Adam is always so helpful and great to tell with.
Dealer response from DealerRater Replied: Vicki, thank you for sharing your experience with us! We're happy to hear Adam was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- April 11, 2021
I always drive from Hallandale Beach to specifically this dealer because I know everything will be done very quick and with great quality. Special thanks to Ramon Hernandez for being so professional and awesome.
Dealer response from DealerRater Replied: Vera, thank you for the kind words for our service department! We look forward to sharing your compliments with Ramon. Please don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 09, 2021
I purchased my car at this location back in 2014. I never took it anywhere for service other than this location for 7 years. I must say I've been a very loyal customer. Whenever service was due on my car I instantly took it in for service. At anytime I had an issues with my car I always took it to...
Google Review
- April 09, 2021
exellent cx services , appreciate the cx services they provide me
Response from the owner Replied: Thank you, Maykel, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- April 09, 2021
Herbert Kanski is an excellent service advisor. Jonathan Goodrich
Dealer response from DealerRater Replied: Hello Jonathan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 08, 2021
Left by Joseph G.
MB of Cutler Bay provided me with Excellent Customer service and first class communication. Definitely will be coming back for my next service. Service Advisor Adrian is outstanding. GM Luis is one Customer Centric performer. One cannot go wrong here.Best Place to take your Mercedes Benz.
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us, Joseph, we are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- April 08, 2021
Left by Cristiano Q.
Great Customer Service. Would recommend without hesitation
Dealer response from DealerRater Replied: Thank you for this wonderful feedback, Cristiano! We look forward to serving you again here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- April 07, 2021
Left by Yamil P.
Thanks to seller Mario Martinez, he did an excellent job.
Dealer response from DealerRater Replied: Thank you so much, Yamil, for your kind words, and for taking the time to leave us this wonderful feedback! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- April 06, 2021
I dont think this location understands the concept of customer service
Response from the owner Replied: Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.Kind Regards,Daniel BasterSalesmanagement@mbcutlerbay.com or305-278-6113
Google Review
- April 06, 2021
I purchased my car at this location back in 2014. never took it anywhere for service other than this location for 7 years. I must say I've been a very loyal customer. Whenever service was do on my car I instantly took it in for service at this location. At anytime I had an issues with my car I...
Google Review
- April 05, 2021
Whoever is driving delivery van # 34 is a danger to everyone in the road
Response from the owner Replied: We are sorry to hear this, Ed. We will address on our end. Thank you for your time as this is important to know.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- April 04, 2021
Herbert and Jonathan were fantastic from the moment I arrived and took care of my maintenance and repair very quickly.
Dealer response from DealerRater Replied: Gio, Thank you for sharing your review! It's a pleasure to know that Herbert and Jonathan provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 03, 2021
Left by Migdalys S.
Service provided by sales member Ira & David was great, both have exceptional customer service skills; baldly the finance process and waiting time was not what i was expecting, it took more than two hours to go to the finance process and explanation of payments by Mr. Rene Sanchez was disappointed.
Response from the owner Replied: It's fantastic to hear that Ira and David provided you with great customer service while assisting you with your new purchase! We truly appreciate your patience with the finance process. Thank you for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- April 02, 2021
My wife and I had an amazing car shopping experience at this dealership. We leased a brand new SUV. The manager Oliver Ortiz and the sales lady Janill were amazing. No pressure No hassle. Always willing to help and keeping us satisfied. By far the best shopping experience we ever had in any...
Response from the owner Replied: Congratulations on your new SUV! Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're looking forward to sharing this fantastic five-star review with our team.We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- April 01, 2021
Google Review
- April 01, 2021
Left by Sabrina U.
Google Review
- April 01, 2021
i am very happy JP was very helpful fast and well experience . so was oliver ortiz thank you so much this was my first mercedes benz and it will not be my last
Response from the owner Replied: Marialex, thank you so much for your wonderful review! We are thrilled that JP and Oliver had the opportunity to assist you with your first Mercedes-Benz! We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- April 01, 2021
Ira Jones was the salesman and he did a great job, he kept me informed on my car, and help me find the best deal for me. I would recommend anyone to go to this dealership. The entire staff is friendly and the dealership building looks great, and it wasn't a all day process.
Response from the owner Replied: Thank you for your very kind review, Busta. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ira and the team here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 29, 2021
Excellent service as ususl..
Response from the owner Replied: Ana, we are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 27, 2021
Herbert was able to squeeze me in and give me great service! Checked all my issues and fixed it with great communication.
Google Review
- March 27, 2021
Left by Tomas S.
Response from the owner Replied: Tomas, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 27, 2021
Response from the owner Replied: Yordy, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 27, 2021
Left by Claire M.
Response from the owner Replied: Claire, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 25, 2021
Left by Jose S.
Response from the owner Replied: Thank you, Jose, we appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 25, 2021
I found their parts department ridiculous. If I order a part from their own website, I save $150 on a part, and they refuse to honor the same price if I come pick it up myself. Wouldnt give any explanation... on top of that, they told me that my vehicle didnt have the part I was needing... Once I...
Response from the owner Replied: Thank you for this feedback, Ryan. We're very sorry to see that you didn't have the best experience with our parts department. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While were disappointed to learn that we didnt meet your expectations, wed love to try to turn things around and make sure the same thing doesnt continue to happen.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 24, 2021
The engine warning light came on in our van the day right before our trip. We began to panic, we called Mercedes-Benz of Cutler Bay hoping we could get the issue resolved. Our service manager Kevin Laplanche advised us to bring the vehicle in immediately. We arrived at the dealership at 2:30pm. We...
Dealer response from DealerRater Replied: Thank you for this excellent feedback, David! It's great to hear that Kevin and the team were able to help and get you back on the road in time for your trip. Please don't hesitate to reach out if we can be of any further assistance! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 24, 2021
From the minute I drove into the service area everything was spotless. I was greeted by valet and they took my information and within 2 minutes I received a warm welcome from my service adviser Jose Castillo. I waited in the spectacular waiting lounge and within 2 hours I was back on the road. This...
Dealer response from DealerRater Replied: Thank you for your kind words for Jose and our service department! I'm glad to hear that you had such a pleasant experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 24, 2021
Expert service in a reasonable time. Service advisor was courteous knowledgeable and very helpful.
Dealer response from DealerRater Replied: It's great to hear that our service team delivered a 5-star experience! Thank you for choosing Mercedes-Benz of Cutler Bay, we look forward to seeing you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 24, 2021
Left by Maria G.
Response from the owner Replied: Thank you, Maria, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 24, 2021
Left by Rhonda C.
My service person was great nice understanding and very patient and friendly. I was upset because I had my car less than a month and I already had to bring it in twice. But I automatically was giving the priority treatment that really meant a lot. I believe my service rep was Carlos please check...
Dealer response from DealerRater Replied: Rhonda, thank you so much for your kind review. Our team was happy to help, and we look forward to assisting you with any future vehicle needs! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 23, 2021
I just purchase a 2500 sprinter from them and had a great experience. Rafael and Luis where really friendly, professional, and knowledgeable of the business which made the process really simple.
Response from the owner Replied: Thank you so much, Yosbel, for your kind words for Rafael and Luis, and for taking the time to leave us this wonderful feedback! We are so excited for you to enjoy your new Sprinter! If there is anything else we can do for you, please do not hesitate to give us a call!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 22, 2021
Left by Carolyn Q.
Very professional, understanding and always willing to help. Specially, Mr. Mario Martinez.
Response from the owner Replied: Thank you, Carolyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 22, 2021
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 22, 2021
Response from the owner Replied: Albert, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 21, 2021
Left by Cesar S.
Response from the owner Replied: Cesar, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 21, 2021
Left by Gustavo A.
Well they could not find anything wrong with the car . Hoping it does not happen again
Dealer response from DealerRater Replied: Gustavo, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 20, 2021
Response from the owner Replied: Thanks, Jose, for your great rating of Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 20, 2021
Response from the owner Replied: Thank you, Celeste, for the great rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 20, 2021
Excelent experience, very smooth and efficient. Maribel was excellent showing all the options and helping us to get the perfect deal.
Response from the owner Replied: Thank you so much, Tina, for your wonderful review! We are thrilled that Maribel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 19, 2021
(Translated by Google) Everything super in the dealer I was attended by a representative named Joe Maya, a super special mr who makes everything flow so good to feel well cared for and cared for during a process that is sometimes a bit cumbersome. Thank you very much Joe Maya for everything. Thank...
Response from the owner Replied: Thank you so much, Elvys, for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 19, 2021
Todo sper en el dealer me atendi un representante llamado Joe Maya un sr sper especial que hace que todo fluya que bueno sentirte bien atendido y cuidado durante un proceso que aveces es un poco engorroso.muchas gracias Joe Maya por todo .Muchas gracias .
Google Review
- March 19, 2021
Cars.com Review
- March 18, 2021
The Mercedes-Benz service department in Cutler Bay, FL sets a very high standard for itself, and their personnel always rise up to the challenge. They are always courteous, welcoming, prompt and the car IS serviced where you neither loose time nor trust because it's 1 and done (no returning over and...
Dealer response from DealerRater Replied: Julia, thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 18, 2021
Left by Richard A.
Exceptional service !!!
Response from the owner Replied: Richard, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we provided you with " Exceptional Service". Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 18, 2021
Left by Carolyn Q.
Response from the owner Replied: Thank you, Carolyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 17, 2021
Left by Ben M.
Response from the owner Replied: Ben, We appreciate you taking the time to leave us this 5-star raating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 17, 2021
(Translated by Google) Excellent service, kindness and predisposition for the client(Original)Excelente servicio, amabilidad y predisposicin para el cliente
Google Review
- March 17, 2021
Excelente servicio, amabilidad y predisposicin para el cliente
Google Review
- March 17, 2021
Left by Donal R.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 17, 2021
Left by Betty T.
Kevin was courteous, professional and knowledgeable. He addressed my service issues in the manner that meet my expectations.
Response from the owner Replied: Betty, here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Kevin, and it was a pleasure having you at the dealership. We appreciate your review!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 14, 2021
Left by Yergenis C.
Response from the owner Replied: We appreciate your business, Yergenis, and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 14, 2021
I always have a great experience at this dealership! I commend James Basto for his excellent service and professionalism and Adrian Lee Sang both gentlemen exceed in their Customer Care!! Mr Basto and Mr Sang are both a true asset to Mercedes-Benz of Cutler Bay. Thank you gentlemen for your great...
Dealer response from DealerRater Replied: Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Adrian and James were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 14, 2021
Response from the owner Replied: Thank you! We appreciate your business and hope to see you again soon here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 14, 2021
Great communication!
Response from the owner Replied: Thank you, Tom, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 14, 2021
Left by Idalma L.
As always, the service department at MB Cutler Bay doesn't disappoint. Exceptional service from the moment you drive up, to the moment you leave with your vehicle.
Response from the owner Replied: Thank you for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 13, 2021
Always get great service from our service advisor, Robert Damas. Would highly recommend this dealer.
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with Robert, and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 13, 2021
Mirabel was fast and efficient. Great buying process. Will continue buying at cutler bay .
Dealer response from DealerRater Replied: Thank you so much, Cristine, for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- March 12, 2021
Response from the owner Replied: Thank you for the great rating, Jacob! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 11, 2021
Left by Elena R.
We have been dealing with Charlie Rodriguez as our Service Advisor for several years. He is very hard working, knowledgeable and helpful.
Dealer response from DealerRater Replied: Thank you, Elena, for your business and this review. We're happy to hear Charlie has been able to serve you and demonstrate our commitment to great service over the years. We're looking forward to sharing this fantastic review with Charlie and our team. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 11, 2021
Left by Marilyn W.
It is always my pleasure to bring my car here for service. I am confident that the service needs will be taken care of without incident. Kevin always proceeds on a professional manner and is knowledgeable about the workings of the vehicle. I trust him and he has never been anything but honest with...
Response from the owner Replied: Marilyn, thank you so much for your wonderful feedback for our service department. We look forward to seeing you next time here at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 11, 2021
Very disappointed With the service I received here. I called an hour before to make sure I was able to get a courtesy vehicle and they said yes, shortly after getting here they tell me that because its an express service I cannot get a courtesy vehicle. Mind you they also advised me the service...
Response from the owner Replied: Thank you for taking the time to leave a review. Its unfortunate to hear that youve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. Id appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope youll give me a call soon and we can get this sorted out together.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 10, 2021
Amazing experience from beginning to end getting the vehicle I really wanted. Exceptional service by the entire team. Would refer all my family and friends here!!
Dealer response from DealerRater Replied: Thank you, Hugo! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- March 10, 2021
Friendly, courteous and professional staff. Overall process and experience was very positive. Very pleasant experience.
Response from the owner Replied: Thank you, Augustin! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 10, 2021
Response from the owner Replied: Thank you, Joan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 09, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Hugo! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 08, 2021
Left by Elkin T.
Amazing Service
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team, Elkin. We're glad to hear we delivered such a great experience!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 08, 2021
Great staff, beautiful dealership and great deals.
Response from the owner Replied: Gabriel, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 07, 2021
the service was exceptional, Carlos did a great job and I am very happy with my new car thank you Carlos
Dealer response from DealerRater Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- March 06, 2021
Left by Ismet Y.
Response from the owner Replied: We appreciate you taking the time to leave us a five-star rating, Ismet! We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 04, 2021
Worse place to take your sprinter to. They over charge and just install stuff without authorization and when you need to bring it back they try to say you need the same parts they installed without permission the first time. Stay away!!
Response from the owner Replied: Providing a positive experience is our top priority, and were sorry that we failed here. We'd love the opportunity to discuss your situation in greater detail and clear up any issues we can. If its possible to talk about your experience one-on-one, please reach out to us directly.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 04, 2021
Left by Ernesto C.
Response from the owner Replied: Thank you, Ernesto! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 04, 2021
Left by Jorge C.
Response from the owner Replied: Thank you for the five-star rating, Jorge! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 04, 2021
I just leased my very first Mercedes. I must admit, the experience was unlike any other car transaction I've ever had. The quality of the product is very well reflected by the caliber of the dealer's personnel. I dealt with Eric Kalias, a very courteous and attentive gentleman with a great...
Response from the owner Replied: Thank you, Willie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- March 03, 2021
Left by Janean C.
Great customer service and fast turn around time !
Dealer response from DealerRater Replied: Thank you for your kind review! It's great to hear that our team delivered a 5-star experience, and we look forward to seeing you again here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 03, 2021
The staff was very attentive and accommodating. This is the second vehicle I purchase here and the service level is consistent. I have other dealers closer to my home, but I will drive the extra distance to get the service I get here.
Dealer response from DealerRater Replied: Thank you for taking the time to write this review, Gabriel, and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Dr. More! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 02, 2021
Left by Cecilia B.
Everyone is very professional and attentive to my needs. Thank you Cutler Bay Mercedes Team
Response from the owner Replied: Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Cecilia, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for the great review, Nicolas! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- March 01, 2021
Left by Steven H.
Response from the owner Replied: Steven, we appreciate you taking the time to leave us a 5 star review. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 28, 2021
Been to a lot of dealers for after service and must say the best ever Really surprised. Reaching out to the Manager and congratulating Him and his dealership for the experience.
Dealer response from DealerRater Replied: Thank you, Jose, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 28, 2021
Why put the price of cars on your website and then when you call add a 40,000$ premium because its a hot car.. then say it was a customers car.
Response from the owner Replied: Providing a positive experience is our top priority. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to us directly.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 25, 2021
Like the service
Response from the owner Replied: Thank you, Shahriar for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 24, 2021
Left by Antonio M.
Excellent Service and Customer Support as always. Kevin LaPlanche, is great on providing an outstanding customer service experience.
Google Review
- February 24, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Sara! We're glad you enjoyed your experience with us, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 23, 2021
Left by Delores W.
My Service advisor, Herbert Kinski was efficient, pleasant and professional during the service of my car.
Dealer response from DealerRater Replied: Hello Delores, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 23, 2021
Excellent customer service! Laura is the best!! So grateful for all of the time and assistance.
Response from the owner Replied: Thank you for your very kind review, Allison! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 23, 2021
Left by Mallory P.
Very quick, comfortable and professional experience with the service center.
Dealer response from DealerRater Replied: Thank you, Mallory, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 22, 2021
Response from the owner Replied: We appreciate your business, Philippe, and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 21, 2021
Left by Domelica E.
Response from the owner Replied: Domelica, Thanks for sharing your 5-star rating based on your recent experience here at Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Yelp Review
- February 21, 2021
I recently purchased my first new car from Mercedes-Benz of Cutler Bay. Eric Kalias ensured that my experience was comfortable and enjoyable, from selecting a vehicle, test driving the car, discussing the various performance and comfort options and arranging the financing arrangements. Eric and his...
Cars.com Review
- February 21, 2021
Charlie Rodriguez could not have been more pleasant and more professional. I love coming down to Cutler Bay from my service appointments. Its a beautiful facility its welcoming I love the video that lists the time and the names of the people who are coming for one reason or another to the service...
Dealer response from DealerRater Replied: Hello Lynn, We are so grateful that you chose to do business with Mercedes-Benz of Cutler Bay! Your experience matters so much to us, and I am happy to see that we fulfilled your expectations. Thanks for coming and we hope to see you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 20, 2021
Response from the owner Replied: Thank you, Paul! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 19, 2021
Response from the owner Replied: Thank you for the great review, Nicolas! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 19, 2021
My service advisor was very helpful and communicated with us on everything. Hes the best!
Response from the owner Replied: We are very happy, Mayle, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 18, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a five-star rating, Nirmit! We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 18, 2021
Left by Ko G.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 18, 2021
Left by Sandra L.
Roman Hernandez hes always very polite and professional.
Dealer response from DealerRater Replied: Hello Sandra, Thanks for sharing your thoughts about your experience with Roman and our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2021
(Translated by Google) Excellent very efficient staff(Original)Excelente el personal muy eficaz
Response from the owner Replied: Thank you, Cristina, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 18, 2021
We had an emergency stop and they were able to take us right away. Four days later, we got our car back. It was very expensive but we love our car. Two issues after we got back on the road: check engine light is on and they didn't reset our computer for the "Service B". So, it's back to another...
Response from the owner Replied: Hello Mary. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 18, 2021
Left by Eduardo R.
Not only the vehicles are exceptional but the people working behind helping you find the right one for you. And the service is just top of the line. I was there for service B yesterday and service was fast and I even enjoyed a tasty complementary hotdog with chips and soda when I went to pick up my...
Google Review
- February 17, 2021
Left by Barbara C.
Very professional, liked the text updates on car service / repair status, shop was spotless. Service Manger Robert always very helpful, patient and informative of status. Especially pleased that the 2 year warranty offered for convertible roof repair was honored with one day left in 2 year time period.
Cars.com Review
- February 16, 2021
Mercedes Benz of Cutler Bay consistently provides exceptional service. My commitment to the brand has a lot to do with the service I receive at this dealer.
Dealer response from DealerRater Replied: Thank you for this wonderful feedback, Carlos! It's great to hear that our team has delivered such excellent customer service. We look forward to serving you next time. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 15, 2021
Our Service Manager Adrian and his assistant Regina were exceptional. This is the best service we have ever received from a luxury dealership. The entire team worked efficiently and appeared to perform their jobs with pleasure.
Response from the owner Replied: Thank you for your business and this review, Linda. We're happy to hear Adrian and Regina were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 14, 2021
Excelente el personal muy eficaz
Cars.com Review
- February 13, 2021
Kevin Laplanche is the best service advisor. It is so comforting to see that your service advisor is still employed. It made the process so much easier.
Dealer response from DealerRater Replied: Hello Rebecca, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and the rest of our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 13, 2021
I can not say enough how Excellent of service I have received from these two particular gentlemen at Mercedes, Jose (front desk) and Rene (finance dept), them two made my car shopping amazing and would keep them in mind when my lease is over to get another vehicle. The company have two of the best...
Dealer response from DealerRater Replied: It's fantastic to hear that Jose and Rene provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- February 12, 2021
Left by Yaimara B.
Response from the owner Replied: Yaimara, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 12, 2021
We had an emergency stop and they were able to take us right away. Four days later, we got our car back. It was very expensive but we love our car. Two issues after we got back on the road: check engine light is on and they didn't reset our computer for the "Service B". So, it's back to another...
Response from the owner Replied: Hello Mary. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 11, 2021
Response from the owner Replied: Roberto, We appreciate you taking the time to leave us 5-stars based on your recent experience with us. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 11, 2021
Response from the owner Replied: Ali, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 11, 2021
Ira Jones is amazing! He was always available when I inquired about a car. He stayed with me throughout the entire process and really helped me make a Decision that was best for me.
Response from the owner Replied: TK, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Ira was able to help match you up with the best vehicle for you! We Look forward to seeing you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 11, 2021
Response from the owner Replied: Thank you, Iyke! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 11, 2021
Left by Diamela C.
Response from the owner Replied: Diamela, Thank you for the 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 11, 2021
Response from the owner Replied: Gina, Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 10, 2021
Left by Rhyve A.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 10, 2021
Left by William D.
Took great care of me and my SLC Roadster
Response from the owner Replied: Thank you so much for your great feedback, William. We appreciate your business and look forward to seeing you again here at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 10, 2021
Joe Maya was a great sales man and very experienced. Great overall experience!!! I am very pleased with Joe and my new vehicle. I will be sending family and friends! Thanks again!
Response from the owner Replied: Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 09, 2021
Very nice upgrades includes, Much appreciated thank you Gus
Dealer response from DealerRater Replied: William, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new Sprinter, and we look forward to continuing to serve you in the future! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- February 07, 2021
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- February 06, 2021
Response from the owner Replied: Thank you for your five-star rating for Mercedes-Benz of Cutler Bay, Yilena! We appreciate your business and hope to see you again soon!Kind RegardsSales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 05, 2021
Left by Donna C.
Ever since the purchase of our car, every experience with our dealer has been remarkably good. Personnel are always courteous and helpful and whatever service is required is performed perfectly! On this particular occasion, I had a flat tire and was unable to come down because my husband's morning...
Dealer response from DealerRater Replied: Hello Donna, Thank you for sharing your feedback so that others will know what it's like to have their vehicle serviced at Mercedes-Benz of Cutler Bay! We are glad to hear that Ramon and Jesus were so helpful, the tire replacement was completed in a timely manner, and your car was then delivered back to you so that you did not have to leave your husband. If any future issues should arise, we will be here to assist. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 04, 2021
Muy buena atencin, servicio rpido y muy profesional, Romn Hernndez fue la Persona que me atendi quede muy satisfecha
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with our team. Please don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 04, 2021
Response from the owner Replied: Hi Gonzalo--Thanks for all the stars! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Yelp Review
- February 03, 2021
My latest negative experience is somewhat of a long story. My '18 AMG GLA45 (8800 miles) sat for a month and had a dead battery when I attempted to start it. I called the service department & not sure who I spoke to. He informed me that I needed to speak to Mercedes Assist and transferred me....
Google Review
- February 03, 2021
Very satisfied. Great experience and customer service.
Response from the owner Replied: Orestes, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- February 03, 2021
robert damas is great i drive over 200 miles round trip to service my vehicle there because of him
Dealer response from DealerRater Replied: Hi there! Thank you for taking the time to share your thoughts on working with Robert. We're glad to hear he consistently delivers such a great experience! All of us at Mercedes-Benz of Cutler Bay truly appreciate your business. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 01, 2021
Left by Raneem K.
Our sales person, Danny, was so professional and friendly, the financial manager was so patient. Will recommend this dealer to everyone who wants a great car and service.
Response from the owner Replied: Raneem, it's great to hear that Danny and our sales team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 31, 2021
Left by Adriana M.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 30, 2021
Response from the owner Replied: We appreciate you taking the time, Mary, to leave us this great feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 30, 2021
Left by Alejandro A.
Response from the owner Replied: Thank you, Alejandro, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 30, 2021
Left by Jose P.
Always a 5 star experience
Response from the owner Replied: Thank you for your business and this review. We're happy to hear, Jose, our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 30, 2021
Left by Eduardo P.
Absolutely Outstanding
Response from the owner Replied: Thank you for taking the time, Eduardo, to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 28, 2021
Left by Laura C.
Response from the owner Replied: Laura, providing a positive experience is our top priority, and were sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If its possible to talk about your experience one-on-one, please reach out to us directly.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 28, 2021
Response from the owner Replied: Thank you John and Monica for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- January 28, 2021
Left by Efren B.
Service Rep Adam was very professional, courteous and pleasant.
Dealer response from DealerRater Replied: Hello Efren, Thank you for the kind words for Adam in our service department! We look forward to sharing your compliments with him and the rest of our team and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- January 28, 2021
I was treated well and my advisor listen to all my concerns.
Dealer response from DealerRater Replied: Hello Manny, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- January 26, 2021
Best dealer ever. Prices Sales attention is excellent
Response from the owner Replied: Thank you, Madeley, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 24, 2021
Response from the owner Replied: Thanks for the 5-star rating, Manny. We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 23, 2021
Left by Coralie R.
Response from the owner Replied: Coralie, Thank you for choosing Mecedes-Benz of Culter Bay! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 23, 2021
Left by Johnny G.
Response from the owner Replied: Johnny, Thanks for sharing your 5-star rating with us here at Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- January 23, 2021
Left by Jose L.
Overall, it was a great car service experience. Special mention to Mr Jose Castillo, my service manager who was very courteous and friendly and made me feel like a part of the Mercedes family. He guided me thru the service process. Thank you sir very much.
Dealer response from DealerRater Replied: Jose, Thank you for sharing your review! It's a pleasure to know that Jose and our team provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- January 22, 2021
Left by Vanessa F.
Response from the owner Replied: Vanessa, thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 22, 2021
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 21, 2021
Left by Elsa O.
Response from the owner Replied: Thank you, Elsa, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 21, 2021
Herbert is our service rep. He is very knowledgeable, very personable and very good about communicating with us. He is simply outstanding. Our previous rep was just as good which means their training is consistent and they select great people.
Google Review
- January 20, 2021
Fair
Response from the owner Replied: Thank you so much for your 5 star review, John! Thank you for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- January 18, 2021
Adrian Lee Sang in cutler bay Mercedes Is an incredible service agent. Knowledgeable, patient, caring and just overall a great guy. Go here specifically for him to service my car and have any type of repairs. Great service.
Dealer response from DealerRater Replied: Lizeth, thank you for the kind words for Adrian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- January 18, 2021
Left by Niurysel A.
(Translated by Google) Mr. Jose is very professional, kind and attentive, we liked the dealings with customers and we also noticed a pleasant feeling among colleagues. It was very pleasant to buy there.(Original)El seor jose muy profesional.amable y atento.nos gusto el trato para con los clientes y...
Response from the owner Replied: We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 18, 2021
(Translated by Google) My name is Yordanska Gondin I had the pleasure of being assisted by Alberto Torres (sales and leasing consultant), whom I greatly appreciate for his time, I think he is the best person to serve anyone who is charismatic, collaborative, very professional, above all he puts this...
Response from the owner Replied: Yordanska, thank you so much for your review and kind words for Alberto! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 18, 2021
(Translated by Google) Albert Torres the best salesman and Rene the excellent financier, both helped me with my 2021 lease and I came out more than happy with everything. (Original)Albert Torres el mejor vendedor y Rene el financista excelente, ambos me ayudaron con mi lease del 2021 y sal ms que...
Response from the owner Replied: Betty, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Albert here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 18, 2021
Left by Guillermo H.
Worst experience ever , I serviced my car , and received it damage . And was told it wasnt their fault . Lack of service and honesty . Took almost two weeks to hear that they couldnt do anything . Never again taking my car to this location . They sent me pictures of when I took the car and it was...
Response from the owner Replied: Guillermo, we are sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 18, 2021
The service department in this dealer has the worst operations, dropped my car a week ago and they still have not touch the car because they have a 7 to 10 days back log, common operations and client service will say stop booking appointments and get cut up before you upset people. I understand...
Response from the owner Replied: Hello Ana,We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 18, 2021
Left by Maya G.
DO NOT GO TO THIS DEALERSHIP FOR SERVICE. I have owned a Mercedes for a couple years and come from a family who loves the company. However, I have given this dealership 2 different chances to do proper service and both times were inadequate. I live in Key West and just to come to the dealership I...
Google Review
- January 18, 2021
Overall great experience from beginning to the end. Hector the sales rep was very helpful. He found us the right vehicle and exactly what we were looking for. Great dealership compared to any other in the area the service provided by hector and the staff was top notch. Will come back in the future...
Response from the owner Replied: Thank you for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that Hector was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 17, 2021
Left by Aracelis C.
Response from the owner Replied: Aracelis, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 17, 2021
Left by Miguel S.
Service is first class, on time as always with such a great courtesy.
Response from the owner Replied: Thank you, Miguel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 16, 2021
Left by Samuel S.
The staff estimated the service leader (Romain was very courteous and professional. The car runs good and looks good as well
Response from the owner Replied: Samuel, Thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if Romain can be of any more assistance!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 16, 2021
Left by Marcos A.
Response from the owner Replied: Marcos, We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 15, 2021
Left by Erick S.
Response from the owner Replied: Thank you, Erick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 15, 2021
Google Review
- January 15, 2021
Response from the owner Replied: Thank you, Jenn! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 14, 2021
Perfect service experience with service rep Kevin. Loved it. Thanks!
Response from the owner Replied: Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- January 13, 2021
Luis Gutierrez the General Manager is a true leader , world class customer service. Mr. Gutierrez always takes a personal approach to each problem and exceeds by expectations. My service advisor Jose Castillo is always so helpful, answering questions and responding so quickly to my needs. Jose...
Dealer response from DealerRater Replied: Zelina, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Cars.com Review
- January 12, 2021
Left by Pablo F.
Schedule my service a few weeks back and forgot the time and just showed up early. Thankfully my rep Kevin was able to accommodate with getting in at my arrival. Thank you Kevin for the great service.
Dealer response from DealerRater Replied: Thank you for your very kind review, Pablo! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kevin, here at our dealership. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- January 12, 2021
I want to highlight the exceptional service provided by Mr. Robert Damas. Precise, transparent and excellent follow up notes informing status of my car. Six stars for him My Overall customer service rating was impacted by my initial call to request the appointment. The service representative...
Dealer response from DealerRater Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Jesus. We appreciate your kind words for Robert, Britney and David. We do however, apologize about your initial call to request your appointment. We will be sure to address your concerns with our staff, and we thank you for bringing it to our attention. Please feel free to reach out to Raydel, if you'd like to discuss this further. Please come back soon if there's anything else that our team can assist you with. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- January 11, 2021
Dont recommend coming to this location. The employees and the manager are rude and useless . The manager Carlos Paz (manager ) was very rude, he couldnt even show me or explain why he couldnt give me warranty on a battery that still qualified for the warranty.
Response from the owner Replied: Yessica, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didnt meet the standards customers have come to expect, but reviews like this help us improve. If you dont mind reaching out to us so that we can speak directly, wed love to address your concerns in detail.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 10, 2021
Left by Keith S.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 10, 2021
It is because of their excellent service and personal attention that I have purchased over the past 10 years three vehicles from Mercedes-Benz of Cutler Bay.
Response from the owner Replied: Congratulations on your new vehicle, Michele!! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 09, 2021
Sensitive parts
Response from the owner Replied: Thank you so much for your review. We thank you for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 09, 2021
Left by Mayelin B.
Roadside assistance arrived fast and the tech was knowledgeable and had all the equipment needed to provide service. He was able to find the root of the problem and we were able to solve the issue.
Response from the owner Replied: Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 09, 2021
Left by Angelica C.
Response from the owner Replied: We appreciate you taking the time to leave us a good rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 09, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 07, 2021
Response from the owner Replied: Maria, thank you for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 07, 2021
Response from the owner Replied: Thank you, Guido, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- January 06, 2021
Left by Walter S.
Very grateful for the warm and kind support from the service team that I received.
Dealer response from DealerRater Replied: Thank you, Walter, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- January 06, 2021
Left by Antonio M.
Excellent. As usual, Mr. Kanzki handled my service and he made sure everything went smoothly.
Google Review
- January 05, 2021
Response from the owner Replied: Alexa, thank you for choosing Mercedes-Benz of Cutler Bay, we look forward to serving you with any future automotive needs!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- January 04, 2021
my service agent Kevin Laplanche was such a positive and warm guy that it is really appreciated in these times!
Dealer response from DealerRater Replied: Maria, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Kevin. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- January 03, 2021
This dealer has a sales department that follows up and makes deals with the customer.
Dealer response from DealerRater Replied: Thank you, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- January 03, 2021
Excellent team !Hands down, one of the best car shopping experiences we have had in over 25+ of car ownership.
Response from the owner Replied: It's fantastic, Manuel, to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 02, 2021
Organized
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 01, 2021
Left by Eliana C.
Response from the owner Replied: Eliana, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- January 01, 2021
Response from the owner Replied: Timoteo, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 31, 2020
Laura the sales person and the rest of the staff at Mercedes Benz of Cutler bay were just amazing! Thank you for all the help and for making this purchase a great experience!
Response from the owner Replied: Harold, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 30, 2020
Left by Jorge S.
Response from the owner Replied: Jorge, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 30, 2020
Response from the owner Replied: Thank you, Manny! We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 30, 2020
Very pleasant experience at Mercedes Benz Cutler Bay! Visit our salesman Alex Gonzalez, He was wonderful and made our experience unforgettable! Very happy with my New GLE !!!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help! We hope you enjoy your new GLE, Rosie!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 28, 2020
Best customer service ever!!! Thanks Danny K.
Response from the owner Replied: Thanks, Romina, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 27, 2020
Response from the owner Replied: Thanks for sharing, Susana, about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 27, 2020
Left by Javier V.
With Covid 19 the wait was a bit longer than usual but the dealer worked it out to provide the highest level of service I usually get from Cutler Bay Mercedes. My service advisor, Robert Damas, has a customer first mentality and the service manager, Ruben, was also extremely helpful.
Dealer response from DealerRater Replied: Thank you for the kind words for Robert and Ruben! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We appreciate your business, Javier! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- December 27, 2020
Response from the owner Replied: Thank you, Georgette! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 27, 2020
Left by Elsie H.
Response from the owner Replied: Thank you for the great review, Elsie! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 26, 2020
Response from the owner Replied: Isaac, We appreciate you taking the time to leave us this 5 star feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 26, 2020
Response from the owner Replied: Monica, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 25, 2020
Customer Service said the repair division was backed up; maybe come in a week or two. Therefore, I contacted Ruben Abreu and my service rep. Charlie Rodriquez and both said bring the car in. I did and thankful for those 2 men whom I have known for years. The battery light of this almost new car...
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- December 25, 2020
Albert Torres el mejor vendedor y Rene el financista excelente, ambos me ayudaron con mi lease del 2021 y sal ms que feliz con todo.
Response from the owner Replied: Betty, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Albert here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Yelp Review
- December 23, 2020
This is for management who decided to NOW charge for sunpass. You will get an invoice after a loaner!! I said NO i have a sunpass. They will charge you double!!! This is ridiculous and shameful that you want to penny pitch your customers!!!!! I wish i would of known before i wasted my time trying to...
Google Review
- December 23, 2020
Left by Niurysel A.
El seor jose muy profesional.amable y atento.nos gusto el trato para con los clientes y notamos tambin un agradable sentimiento entre colegas .fue muy placentero comprar alli.
Response from the owner Replied: We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 22, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 22, 2020
Left by Niurysel A.
Google Review
- December 22, 2020
Left by Tamika J.
Response from the owner Replied: Thank you for the great review, Tamika! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 20, 2020
Left by Anthony D.
Response from the owner Replied: We appreciate you taking the time to share your feedback, Anthony. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 20, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 20, 2020
Left by Manuel D.
Info upon released was vague and detailed cleaning was not as expected
Dealer response from DealerRater Replied: Hello Manuel, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- December 19, 2020
Exceptional service from beginning til end! Thank you.
Dealer response from DealerRater Replied: Thank you for your very kind feedback! We look forward to seeing you again here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- December 19, 2020
Response from the owner Replied: Thank you, Elizabeth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 18, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 18, 2020
Impecable, un servicio excelente, comprar un auto sin presin y sin estrs, fue una experiencia nica.
Response from the owner Replied: Congratulations on your new vehicle, Frank! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 18, 2020
(Translated by Google) MY FIRST EXPERIENCE WITH MERCEDES BENZ FROM CUTLER BAY WAS EXCEPTIONAL, TIME INDICATED, CORRECT TREATMENT, 100% SATISFACTION.I WILL ALWAYS RECOMMEND THEM(Original)MI PRIMERA EXPERIENCIA CON MERCEDES BENZ DE CUTLER BAY FUE EXCEPCIONAL, HORA INDICADA, TRATO CORRECTISIMO,, ...
Response from the owner Replied: Jorge, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 18, 2020
(Translated by Google) Impeccable, excellent service, buying a car without pressure and without stress, it was a unique experience.(Original)Impecable, un servicio excelente, comprar un auto sin presin y sin estrs, fue una experiencia nica.
Response from the owner Replied: Congratulations on your new vehicle, Frank! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 18, 2020
Left by Nestor G.
Ahmed Alex Gonzalez, gave us an outstanding service from start to finish was able to delegate with my family just the right way to not be too pushy but elegantly smooth to capitalize on the sale, would honestly buy from him again I trust him & me & my family appreciate all of his help.Thanks again...
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 17, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 17, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 15, 2020
Left by Horacio C.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Horacio! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 15, 2020
Left by Delfin H.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 15, 2020
Great dealership, everyone was very helpful and kind.
Dealer response from DealerRater Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- December 14, 2020
Thaynee from Parts Department is always very helpful. Fast response, delivery and great pricing. Definitely recommended. Thank you.
Response from the owner Replied: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 14, 2020
Response from the owner Replied: Thank you for the 5-star rating, Jorge! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 14, 2020
Excellent Customer Service. Treated with courtesy and given a fair deal. No hiccups.Thank you guys!!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 13, 2020
Left by Eric H.
Best auto experience Ive had. Highly recommended.
Response from the owner Replied: Thank you, Eric, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 12, 2020
Left by Kim H.
Response from the owner Replied: We appreciate you taking the time to leave us a five-star rating, Kim! We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 11, 2020
Left by Eric H.
Response from the owner Replied: Thank you, Eric, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 11, 2020
Response from the owner Replied: Thank you, Alberto! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 11, 2020
Left by Kimberly M.
Response from the owner Replied: Thank you, Kimberly, for your five-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 11, 2020
Response from the owner Replied: Thank you, Helen, for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 11, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 10, 2020
Left by Douglas P.
Robert was very knowledgeable and kind! All the team was very helpful!
Dealer response from DealerRater Replied: Thank you for the kind words for Robert in our service department! We look forward to sharing your compliments with him and the rest of our team and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- December 10, 2020
Left by Maykel R.
Response from the owner Replied: Thank you for the 5-star rating, Maykel, we appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 10, 2020
Left by Kevin R.
Came in with a flat, and several balding tires on my wifes car. Had our car back same day with new tires, an oil change and a fresh car wash. Adrian and the service team were an absolute pleasure.
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear that our team was able to help and that you had such a pleasant experience. We truly appreciate your feedback!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 09, 2020
THE SERVICE WITH THE DEALERSHIP AND CHARLIE IN SERVICE WAS EXCEPTIONAL FIRST CLASS DEAERSHIP AND PERSONAL. THANK YOU JOESE RODRIGUEZ
Dealer response from DealerRater Replied: Thank you, Jose! It's great to hear that you had such an outstanding experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for the excellent rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 08, 2020
Everything was great except for the courtesy car wash. The inside driver side was not vacuumed at all. Other than that it was great service
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team, Danny. We're glad to hear we delivered such a great experience!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 08, 2020
Very professional team. I loved their treatment and undivided attention. My experience with Manager Mr. Oliver (Manager), Mrs. Arrazola (Sales), and Mr. Diaz (Financing) was extraordinary. Highly recommended.
Response from the owner Replied: Thank you for your business and this review, Frank. We're happy to hear Oliver, Carmen and Henry were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 07, 2020
Left by Ethel P.
Excellent!!!!
Response from the owner Replied: Thank you for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 06, 2020
Everyone was friendly and helpful. They were very conscientious of my time, making sure I did not wait unnecessarily.
Dealer response from DealerRater Replied: Thank you, Mari, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- December 04, 2020
Response from the owner Replied: Hello Henry, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- December 04, 2020
Left by Mildred G.
Robert Damas is a true professional. He is efficient, courteous, follows up and maintains a great attitude every time I have taken my car for either service or any other repair. This is my third Mercedes and I always ask that he be the one to take care of me. True asset to Mercedes Benz. L
Cars.com Review
- December 04, 2020
Everyone over there takes very good care of me. Always a pleasure doing business over there.
Google Review
- December 03, 2020
MI PRIMERA EXPERIENCIA CON MERCEDES BENZ DE CUTLER BAY FUE EXCEPCIONAL, HORA INDICADA, TRATO CORRECTISIMO,, SATISFACCION 100 %.LOS RECOMENDARIA SIEMPRE
Response from the owner Replied: Jorge, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 03, 2020
Response from the owner Replied: Thank you, Daniel, we appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 03, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 03, 2020
Excellent ! Personal attention. Ideal place to do a business, nice.
Response from the owner Replied: Thank you for your very kind review, Solangel! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 02, 2020
World class dealership.
Response from the owner Replied: Thank you for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Left by David C.
The best service always.
Response from the owner Replied: David, thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 02, 2020
Left by Stephanie R.
The service was wonderful!!
Response from the owner Replied: Thank you, Stephanie, for your five-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 02, 2020
Response from the owner Replied: Jorge, We appreciate you taking the time to leave us this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- December 01, 2020
Response from the owner Replied: Thank you, Ben! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 01, 2020
Response from the owner Replied: Thanks for sharing, Carmelo, about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- December 01, 2020
(Translated by Google) Luxury Attention(Original)Atencion de Lujo
Response from the owner Replied: Thank you so much for your 5 star review, Odien!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 30, 2020
Left by Ileana G.
Response from the owner Replied: Thank you, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 30, 2020
I shopped online and received an excellent price, as well as, excellent customer service and follow-up. Janyll (my salesperson) and the rest of the staff provided an outstanding experience.
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! Congratulations on your new car, Ralph! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- November 30, 2020
Left by Todd W.
Herbert "Herbie" Skanski has been my service representative for several years. Herbert's knowledge and experience provide me with the level of reassurance that I need when looking for that MB Customer Service experience. Thank you Herbert for always making yourself available.
Dealer response from DealerRater Replied: Thank you for sharing your review, Todd! It's a pleasure to know that Herbie has provided you with such excellent assistance over the years. We appreciate your business. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 29, 2020
Atencion de Lujo
Response from the owner Replied: Thank you so much for your 5 star review, Odien!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- November 28, 2020
The same day l got the job done. The loaner was a super one bringing some idea about getting a new one. I was driving my car in less than 12 hours. Really happy for the service at Mercedes Benz Curtler Bay.
Dealer response from DealerRater Replied: Thank you for choosing Mercedes Benz of Cutler Bay, Gaby! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 27, 2020
Wow!Best dealership ever!Thanks Luis and Oliver for the amazing experience and car.
Response from the owner Replied: Thank you, it's fantastic to hear that Luis and Oliver provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 27, 2020
Great professional and willing to help by far the best dealership in all of South Florida
Response from the owner Replied: Thank you, it's great to hear that our team was so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 26, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 26, 2020
Response from the owner Replied: Thank you, Rollie, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- November 25, 2020
Hector was my sales man as usual! I am always a repeat! He is the best, knows what I like and want, also what works best for me! Everyone there is truly great and very helpful to not only myself but my families as well. That is why we will continue to be loyal Mercedes costumers!
Dealer response from DealerRater Replied: Thank you, Lauren! We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience. It was a pleasure having you at the dealership. We appreciate your review! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Google Review
- November 25, 2020
Response from the owner Replied: Thank you, Geoff! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 25, 2020
Left by Emilio B.
Response from the owner Replied: Thank you, Emilio. We appreciate your business and hope to see you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 25, 2020
Response from the owner Replied: Thank you, Julie! We appreciate your business and our team looks forward to serving you again soon!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- November 24, 2020
Left by Elmer V.
Maribel went beyond her job of duty. She made this deal happened. Compared to other dealers she was the one that actually did the impossible to help. I was about to leave the Mercedes benz family after 10 years but end up staying because of her effort. Smooth transition, the way I wanted.
Dealer response from DealerRater Replied: Elmer, thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345
Cars.com Review
- November 24, 2020
As usual, Robert Damas provided an excellent customer service experience. Always a pleasure to deal with!
Dealer response from DealerRater Replied: Thank you for your review and kind words for Robert! We truly appreciate your business and look forward to seeing you next time. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 22, 2020
Left by Idalma L.
Always treated in a very pleasant and professional manner by every employee. From the moment you pull up to the moment you pick up your car its always seamless and effortless
Response from the owner Replied: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to work with you. We thank you for choosing Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 21, 2020
Left by Bryan C.
Rene from the Finance Department is the Go-to guy when trying to find the car best for you. I just got a 2021 C300 Coupe, I described to him exactly how I wanted it and he got the job done perfectly.
Response from the owner Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 21, 2020
Rene from the Finance Department is the Go-to guy when trying to find the car best for you. I just got a 2021 C300 Coupe, I described to him exactly how I wanted it and he got the job done perfectly.
Response from the owner Replied: Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Congratulations on your new vehicle!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Cars.com Review
- November 21, 2020
Left by Zoe T.
Everyone is very helpful and courteous. The repairs are on point and they care to get you the best pricing. Totally recommend them.
Dealer response from DealerRater Replied: Thank you for the kind words for our service department, Zoe! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 21, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 20, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 19, 2020
Left by Nathalie K.
Response from the owner Replied: Thanks, Nathalie, we appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 18, 2020
Left by Elizabeth G.
Response from the owner Replied: Elizabeth, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
Response from the owner Replied: Alex, thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
Response from the owner Replied: Dianet, Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
Left by Javier A.
(Translated by Google) Thank you Jos Castillo for your excellent work and advice, keep it up.Thank you Mercedes-Benz (Original)Gracias Jos Castillo por tu excelente trabajo y asesora, sigue as.Gracias Mercedes-Benz
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and the rest of our team, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
(Translated by Google) The best thing you have is where they sell the parts. In part. In service . Let's say it is not good, you take too long you have to leave the car and on top of that they disarm the car and leave part of your car. When you get home, you realize that you are missing something...
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! We appreciate the feedback and will share your comments with the service team. Please let us know if we can be of any more assistance!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- November 18, 2020
(Translated by Google) Hello, my experience was excellent since both the seller and the financier himself, all the staff are very professional and very prepared, so I think that is one of the things that we must have in these places so that customers leave pleased and with what want to recommend it...
Response from the owner Replied: Thank you, Yudenia! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
I just purchased a car at Cutler Bay and I had an exceptional experience my sales consultant Alex Gonzlez and Financial consultant Roberto Llanes assisted me through out my purchase experience. I alway felt they assisted me in making decisions with my best interest in mind!I will continue doing...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Ana. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
the service guys were terrific and the techs worked hard to analyze the issue which was corrected. I was offered a loaner car while my vehicle was in for service.I got my car back in completely perfect condition.
Response from the owner Replied: Craig, Thank you so much for your wonderful service review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
Love these guys! Thank you so much for all your help. We love our new CLA35 AMG.P.S. Coral Gables totally lost a sale with their poor attitudes. Shop here instead.
Response from the owner Replied: Thank you, Kristina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. We hope you enjoy your new CLA35!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
Exceptional customer service. I came looking for Hector but he wasnt in yet, so Alberto got all my paperwork in until his colleague came in. I had a few bumps with my credit history but the staff wouldnt give up until they got me a deal that worked for me. I am beyond satisfied with my purchase...
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
My experience at Mercedes Culter Bay was remarkable. Charlie Rodriguez treats me like family. This is a lovely place and I enjoyed it. Everyone care about customers and I highly recommend MB Service of Cutler Bay. I am a very happy customer. Thank you!Jorge RodriguezE-350 2019
Response from the owner Replied: George, We are very happy to have provided you with such a positive experience working with Charlie! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 18, 2020
This dealership is the best in South Florida. Excellent staff, great customer service. They really care about needs of the customer . I highly recommend Daniel Kwock , he is an awesome salesperson. No sharks here. I would also speak highly of Oscar New Car Manager. Henry the person in finance is...
Response from the owner Replied: Diosbel, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Daniel, Oscar, and Henry. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 17, 2020
Response from the owner Replied: Hi Carola, thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 17, 2020
Left by Amarilis V.
Response from the owner Replied: Thank you, Amarilis! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 17, 2020
Response from the owner Replied: Armand, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 15, 2020
Response from the owner Replied: MJ, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- November 14, 2020
Janyll was truly exceptional! Her and Luis took their time to discuss all of my options and together we decided on the best car for me and my lifestyle! I have already recommended three people to go over to Mercedes of cutler bay because of the experience I had with them. Beyond amazing!
Dealer response from DealerRater Replied: Valerie, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Janyll, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 14, 2020
Response from the owner Replied: Jorge, We appreciate you taking the time to leave us this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 13, 2020
Response from the owner Replied: Joge, Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 13, 2020
Response from the owner Replied: Pedro, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 12, 2020
Adam Littman and his team at the Mercedes Bay have given us an outstanding service. What an amazing team. Keep up the good work!
Response from the owner Replied: Anita, Thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, let Adam and our team know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- November 11, 2020
My overall purchase experience was excellent. The salesperson Alex was very knowledgeable and friendly and always willing to negotiate. This was by far the fastest , smoothest vehicle purchase I have ever had Id my many years of buying cars. HIGHLY RECOMMEND!
Dealer response from DealerRater Replied: It's fantastic to hear that Alex provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 10, 2020
Response from the owner Replied: Diosbel, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Daniel, Oscar, and Henry. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 10, 2020
Response from the owner Replied: George, We are very happy to have provided you with such a positive experience working with Charlie! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 09, 2020
Response from the owner Replied: Vic, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- November 08, 2020
Fantastic and wonderful place to take my Mercedes in for service. My super-duper service advisor, Charlie Rodriguez, makes the whole experience the best, possible. With professionals like Charlie, the service department at Cutler Bay Mercedes Benz is second to none. The only dealer Ive been to that...
Dealer response from DealerRater Replied: William, Thank you for sharing your review! It's a pleasure to know that Charlie provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 08, 2020
Response from the owner Replied: Thank you for the 5 star review, Liliana! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 07, 2020
Left by Cesar L.
Response from the owner Replied: Thank you, Cesar! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 07, 2020
Service Tech Adam was prompt, courteous and Knowledgeable.
Response from the owner Replied: Thanks for sharing your thoughts about your experience with Adam here at Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 07, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Ana. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 07, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay, Mary. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 06, 2020
Left by Arthur C.
Excellent service. Will return.
Response from the owner Replied: Thank you for your very kind review and excellent rating,, Arthur. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- November 06, 2020
I am more than happy to bring my car for service and repairs at this location . I am always treated greatly.
Dealer response from DealerRater Replied: Thank you for your kind words for our service department! We're glad that you've had a positive experience here Mercedes-Benz of Cutler Bay, and we hope to see you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 05, 2020
Response from the owner Replied: Thank you, Yudenia! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 05, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 05, 2020
Left by Robert M.
Kevin performed a mobile recall service on the air bag of our c250. Kevin was great to deal with.
Response from the owner Replied: Thank you so much for your excellent review, Robert! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with our service team to be a positive one. Please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 05, 2020
Left by Norberto R.
Worse service ever still waiting on call for a warranty.
Response from the owner Replied: Thank you for your feedback, Norberto. We are sorry to hear that you didn't have the best experience and would like to learn more. Please reach out to us if you would be willing to share some more detail.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 04, 2020
Response from the owner Replied: Yoyi, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 04, 2020
Left by Garfield S.
Response from the owner Replied: Garfield, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 04, 2020
Response from the owner Replied: George, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- November 04, 2020
We did not really decide on a vehicle here because of the vehicle itself but rather the shopping experience. Ira Jones is a true gem and should be commended for his high performing sales and marketing style. The entire staff was professional and delivered a first class experience.
Dealer response from DealerRater Replied: Hello, Congratulations on your new vehicle! We are so glad that Ira had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 04, 2020
Response from the owner Replied: Craig, Thank you so much for your wonderful service review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- November 04, 2020
Kevin Laplanche is always professional and courteous. He keeps you informed on your service repair progress.
Dealer response from DealerRater Replied: Hello, Thank you for taking the time to tell everyone about your experience. We are glad you had a great service experience working with Kevin. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- November 03, 2020
Response from the owner Replied: Thank you, Yudenia! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 03, 2020
Response from the owner Replied: Jose, We appreciate you taking the time to leave us good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 02, 2020
Response from the owner Replied: Thank you, Carlos! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 02, 2020
Left by Fidel C.
Best buying experience ever
Response from the owner Replied: Thank you, Fidel. It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 02, 2020
Response from the owner Replied: Thank you, Kristina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. We hope you enjoy your new CLA35!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- November 01, 2020
Response from the owner Replied: Thank you for the great rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 31, 2020
Response from the owner Replied: Thank you, Aniel, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 31, 2020
Response from the owner Replied: We appreciate your business, Yoel, and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 31, 2020
Left by Deatra W.
Went in to see the cars and in up purchasing one the salesman was very helpful
Dealer response from DealerRater Replied: Thank you so much, Deatra, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 30, 2020
Great service experience. Service advisor is an asset to MB.
Dealer response from DealerRater Replied: Hello Leon, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 29, 2020
Left by Igor B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Kind Regards,Sales ManagementSalesmanagement@mbcutlerbay.com or305-251-0345
Google Review
- October 29, 2020
Left by Gabriela B.
Response from the owner Replied: Thank you, Gabriela, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 29, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 28, 2020
Response from the owner Replied: Thank you, Carmen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 28, 2020
Hola mi experiencia fue excelente ya que tanto el vendedor como el financista en s todo el personal son muy profesionales y muy preparados por lo pienso que eso es una de las cosas que debemos tener en estos lugares para que los clientes salgan complacidos y con lo que quieren se lo recomiendo a...
Response from the owner Replied: Thank you, Yudenia! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 28, 2020
Hola mi experiencia fue excelente ya que tanto el vendedor como el financista en s todo el personal son muy profesionales y muy preparados por lo pienso que eso es una de las cosas que debemos tener en estos lugares para que los clientes salgan complacidos y con lo que quieren se lo recomiendo a...
Response from the owner Replied: Thank you, Yudenia! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 27, 2020
Left by Javier A.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and the rest of our team, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 27, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 27, 2020
Left by Sergei M.
I drew from Fort Lauderdale, FL to Mercedes Benz of Cutler Bay and glad I did, outstanding experience. Kevin was very open and professional. Thank you so much! Great job!
Response from the owner Replied: Sergei, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 25, 2020
Response from the owner Replied: Thank you, Miriam, for your five-star rating! We appreciate your business.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 25, 2020
Great customer service
Response from the owner Replied: Thank you, Penelope, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 25, 2020
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 24, 2020
Left by Chayanne O.
Response from the owner Replied: Thank you, Chayanne, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 24, 2020
Response from the owner Replied: Thank you, Kathy, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 24, 2020
Response from the owner Replied: We appreciate your taking the time to leave us the good feedback, Martha. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 23, 2020
I needed service on my vehicle and to fix a few things, so I made an appointment a few days ahead. Upon my arrival, there was a large TV displaying my Last Name, a courteous porter greeted me and walked me over to my service advisor. Roman was kind and courteous and tries to get you the best...
Dealer response from DealerRater Replied: Hello! Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 23, 2020
Left by Javier A.
Gracias Jos Castillo por tu excelente trabajo y asesora, sigue as.Gracias Mercedes-Benz
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and the rest of our team, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 23, 2020
Excellent service.
Response from the owner Replied: Thank you for sharing your experience with us, Miguel! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 23, 2020
Are you ready to buy the vehicle right now? Horrible experience! Sales representative rude. I will never come back there.
Response from the owner Replied: Hi,We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 22, 2020
Response from the owner Replied: Thanks, Yvonne, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 22, 2020
Left by Jason C.
Response from the owner Replied: We appreciate your business, Jason, and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 21, 2020
Left by Marcus C.
My service here was quite exceptional my service advisor was very patient with me I know Im a difficult customer at times but he made sure I was taken care of the whole time my vehicle was being repaired and serviced.
Dealer response from DealerRater Replied: Hello Marcus, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 19, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 18, 2020
Awesome experience with sales rep Albert Torres, Finance rep Roberto and sales manager Oscar Yanes. We highly recommend MB of Cutler Bay. If you want a MB, thats the place to go. Keep up the good work guys . Kudos for you!
Response from the owner Replied: Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 18, 2020
Left by Brayan D.
Response from the owner Replied: Thank you, Brayan, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 18, 2020
Our service advisor, Kevin, always goes above and beyond to help us every time we need to get the car serviced. He is so great that we wont get our car serviced anywhere else. We are very grateful to have Kevin at MB Cutler Bay!
Response from the owner Replied: Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 18, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 18, 2020
Left by Athena T.
Response from the owner Replied: Athena, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 18, 2020
Response from the owner Replied: Jorge, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 15, 2020
Left by Ali H.
5 star service , with experienced and professional service
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us, Ali. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 15, 2020
Response from the owner Replied: We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 14, 2020
Response from the owner Replied: Carlos, thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 14, 2020
Charlie in Service is an absolute pleasure to deal with and when he is not there, all others are ready to assist. A Dealership and Service Center
Dealer response from DealerRater Replied: Thank you for taking the time to share your feedback! I'm glad to hear that you've had such a positive experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 13, 2020
Left by Megan O.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 12, 2020
Jose did a magnificent job. He made sure my car was available the next day
Dealer response from DealerRater Replied: Thank you for sharing your feedback! We are glad that you had a positive experience, and we look forward to serving you next time. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 10, 2020
Left by Neil S.
Well run operation, albeit a bit pricey.
Response from the owner Replied: Thank you, Neil! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 10, 2020
We leased our second car within the month from Janyl and the process is so EASY!! I text her what I want and the terms and we come in and sign and drive away. BEST WAY TO BUY A CAR!!
Dealer response from DealerRater Replied: Hello, It's fantastic to hear that Janyll provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 09, 2020
Left by David G.
Response from the owner Replied: Thank you for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 09, 2020
Exceptional is not the word I would use to describe my 1st time ever experience in purchasing my dream car. The entire involvement of the team, the wisdom of our sales consultant and attention to detail is brilliant. From walking past the main sliders and breathing in the exquisite moment I was...
Response from the owner Replied: Sabrina, thank you for taking the time to share your thoughts on working with our team. We are so glad that we were able to help you realize your dream of owning a Mercedes-Benz! We hope you enjoy your new ride, and we look forward to seeing you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 09, 2020
Response from the owner Replied: Sabrina, thank you for taking the time to share your thoughts on working with our team. We are so glad that we were able to help you realize your dream of owning a Mercedes-Benz! We hope you enjoy your new ride, and we look forward to seeing you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 09, 2020
Jose Alonso is excellent! I will keep using him over the years for my car purchases and leases. The finance department is also A rated! Thank you!
Dealer response from DealerRater Replied: Stephanie, It's great to hear that Jose was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 08, 2020
Left by Diana K.
Response from the owner Replied: Hello Diana,Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so I can learn more about your visit?Raydel Leon, Service Director305-278-6011 or raydel.leon@mbcutlerbay.com
Google Review
- October 08, 2020
Response from the owner Replied: Thank you for the Five Star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 08, 2020
I'm Satisfied with the services that where rendered , the personal was courteous and the issues where taken care of.
Dealer response from DealerRater Replied: Thank you Miguel for the kind review of our service department. We were glad that we could help you out and we look forward to working with you in the future! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 07, 2020
Left by Diana K.
Google Review
- October 07, 2020
Kevin was very attentive and provided amazing customer service
Response from the owner Replied: Thank you, Leo, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Kevin was able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 07, 2020
Great customer service and friendly staff! Thank you
Response from the owner Replied: Thanks, Eddia, for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 06, 2020
I'm very happy with my new car definitely my next car i'll Buy it in MB of Cutler Bay,thanks to Rene the guy on financing and Hector the seller;me and my Family appreciated the service they gave us. AAA 5 STAR
Dealer response from DealerRater Replied: Thank you, Annia, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 06, 2020
I was looking for a new luxury vehicle, and was referred to this particular dealership by my dad that has already purchase 3 other vehicles here, the service was outstanding and the customer service was amazing. It made the experience, very smooth and all my questions about my new car were...
Dealer response from DealerRater Replied: Thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay, Wendy. We appreciate your business and hope to see you again soon! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 06, 2020
Response from the owner Replied: Thank you, Eddia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 05, 2020
Response from the owner Replied: Thank you, Sheila, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 04, 2020
Left by Odalys Z.
Every single person was extremely helpful n very well manner and made sure to complyWith everything I need it.
Response from the owner Replied: Thank you for taking the time to write this review, Odalys! Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer. We look forward to seeing you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 03, 2020
Left by Ulises E.
Up to present all satisfactory; clean facility, personnel well dressed in uniform, alert, courteous and professional ftom bottom to top.
Dealer response from DealerRater Replied: Thank you for your kind words for our service department! We're glad to hear they provided a pleasant experience, and we hope to see you again here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- October 02, 2020
Left by Elizabeth B.
Response from the owner Replied: Thank you, Elizabeth. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2020
Terrific experience. Roman is the best. Thank you.
Yelp Review
- October 02, 2020
Found a part I need on their website, price $71. Call them, they confirm that parts is in stock, price of $71 on a website is correct and can be shipped same day. I responded that I'll stop by and pick it up because I need this part today and don't have time to wait for shipping. In response I heard...
Google Review
- October 02, 2020
Left by Alondra R.
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- October 02, 2020
Left by Silvia C.
Hector Fernandez es muy amable y me ayud mucho en el proceso de el lase del nuevo
Dealer response from DealerRater Replied: Thank you, Silvia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 02, 2020
Very professional
Google Review
- October 01, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 01, 2020
Left by Elizabeth B.
This dealership continues to provide exceptional service and customer service experience. Ive been a customer here for approximately 4 years and I will never go to another dealership. Compared to other luxury dealerships, you truly get a luxurious experience here. When getting my car serviced once a...
Response from the owner Replied: Thank you, Elizabeth. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 01, 2020
Response from the owner Replied: Thank you for the great rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- October 01, 2020
Response from the owner Replied: Thanks for rating your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 30, 2020
Left by Sheila R.
We are very happy to have been able to make the purchase with you. Frank is an excellent salesperson, professional and very friendly as well as the financier who helped us close the deal. We are very pleased and we will gladly recommend you to our friends. thank you very much.
Dealer response from DealerRater Replied: We are very happy to hear that Frank has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 30, 2020
Left by Cindy D.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 30, 2020
Left by Deborah R.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 30, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 28, 2020
Left by Theresa P.
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 27, 2020
Albert is a top notch sales person and it is because of him that I once again Im a client of Mercedes. Made the process very easy and enjoyable.
Dealer response from DealerRater Replied: Hello Carlos, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 27, 2020
Left by Monica P.
Response from the owner Replied: Thank you, Monica, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Yelp Review
- September 26, 2020
What an insult!!!Set up an appointment and were given a $300 estmate!!! Arrived to be greeted by ten workers that were just socializing barely within ONE foot from each other!!!Got appointment with David, then Adrian, when arriving Charles Rodrigez! He started by saying that $300 is I am DREAMING IT...
Replied: What I like is the comfortable service waiting area that is not close to the sale area!
Google Review
- September 26, 2020
Left by Marc C.
Response from the owner Replied: Thank you, Marc, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 25, 2020
Left by Anabell A.
I received a good service! Very kind all the people who attended me. Thank you.
Dealer response from DealerRater Replied: Hi Anabell, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 25, 2020
Left by Ashley M.
Response from the owner Replied: Hi Ashley,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 25, 2020
Very professional
Google Review
- September 24, 2020
Javier Laredo ledezma works hard. He stayed over to find me my part. This guy goes above and beyond for the customers and with employees like this keeps Mercedes going. Thanks Javier I really appreciate it!
Response from the owner Replied: Hello, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Javier was able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 24, 2020
Javier Laredo ledezma works hard. He stayed over to find me my part. This guy goes above and beyond for the customers and with employees like this keeps Mercedes going. Thanks Javier I really appreciate it!
Response from the owner Replied: Hello, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Javier was able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 23, 2020
Left by Sandra C.
Always happy with my service advisor Kevin LaPlanche
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 23, 2020
Great Service and Customer Service!!
Response from the owner Replied: Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 23, 2020
Good service and fast solution. Jose Castillo has a vast experience with customer. Very nice. Thank you
Response from the owner Replied: Jacqueline, Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 22, 2020
Excellent customer experience great location. Great healthy environment
Response from the owner Replied: Thank you, Morgan, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 22, 2020
This place is amazing. They are all about their customers and making them happy. I will never go anywhere else as long as i have a mercedes. Herbert is my consultant and he is awesome
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Yelp Review
- September 21, 2020
Is this place ever open? I called Sunday...closed. I just called again today, Monday...closed. The hours posted says they close at 7. It's 1830. Working people need to buy cars too. How annoying.
Cars.com Review
- September 20, 2020
Im really happy with the dealer and the sales associate
Dealer response from DealerRater Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 20, 2020
had a car that the lease was coming up to return, went i. looked at the 2020 line up and was indtroduced to the new line up by an amazing, bright, informed sales manager. he took great care of us and helped us order our new mlb250z Ira was great from the start to finish
Dealer response from DealerRater Replied: Thank you, Rick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 20, 2020
Left by Mark H.
Overall, great experience as the Service Advisor, Adrian Lee Sang, was professional and provided detailed input on the repair work needed... Thanks
Dealer response from DealerRater Replied: Hello Mark, Thank you for the kind words for our service department! We look forward to sharing your compliments with Adrian and the rest of our service team and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 19, 2020
Response from the owner Replied: Thank you for the Five Star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 18, 2020
Left by Kiernan S.
Response from the owner Replied: Thank you, Kiernan, for the great 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 17, 2020
Response from the owner Replied: Hello, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 17, 2020
Left by Ileana R.
(Translated by Google) Excellent attention(Original)Exelente atencion
Response from the owner Replied: Ileana, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 17, 2020
Every one from my Salesman Alex Gonzalez, the Financing Service Consultant Rene Sanchez, and the Porter were amazing professionals. I would recommend Mercedes Benz of Cutler Bay to all my family and friends.
Dealer response from DealerRater Replied: We are very happy, Carmen, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Left by Richard J.
Response from the owner Replied: Thank you so much for your excellent review, Richard! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Response from the owner Replied: Thank you so much, George, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Left by Kadie L.
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Response from the owner Replied: John, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Left by John W.
Response from the owner Replied: Thank you, John. so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Left by David G.
Response from the owner Replied: It's great to hear, David, that Adam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Roman was my service advisor. He did an incredible job !!!. Definitely Ill request him for sure next time.
Response from the owner Replied: Congratulations on your new vehicle! We are so glad that Roman had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Response from the owner Replied: Hello, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Response from the owner Replied: Fabiola, We appreciate you taking the time to leave us this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Left by Andrew C.
Response from the owner Replied: Andrew, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 16, 2020
Roman, my service advisor, is awesome. Always gets me in and out quick and the service is done right.
Dealer response from DealerRater Replied: Jose, Thank you for sharing your review! It's a pleasure to know that Roman provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- September 15, 2020
I am very please with my car buying experience. Everyone was extremely friendly and tent to my every need. From the salesman to the manager an all around top team. This is my third Mercedes and all at this location. I would recommend this dealership to everyone interested in excellent service and...
Dealer response from DealerRater Replied: Jos, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 15, 2020
This place is amazing. They are all about their customers and making them happy. I will never go anywhere else as long as i have a mercedes. Herbert is my consultant and he is awesome
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 14, 2020
Great customer service, superb service department.
Response from the owner Replied: We are very happy to have provided you with such a positive experience, Andrew! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 14, 2020
Response from the owner Replied: Thanks, Heidi, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 14, 2020
Great customer service and very attentive to detail.
Response from the owner Replied: Andy, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Response from the owner Replied: Thank you for the great review, Susana! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Always get treated well here. Service dept. is great, too.
Response from the owner Replied: It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Response from the owner Replied: It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Response from the owner Replied: Thanks, Heidi, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Left by David G.
Adam did an Outstanding job handling the first service of an RV that I just purchased. He made sure that all of the necessary was performed to prepare the vehicle for a long road trip. I live in the Florida Keys. I was provided a loaner vehicle since the RV needed to be at the dealer for a couple...
Response from the owner Replied: It's great to hear, David, that Adam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Left by John W.
After visiting other dealerships while searching for my new vehicle, I settled in on Mercedes-Benz of Cutler Bay. This is a very new facility with expansive area for parking along with a very nice showroom that has on display many of the Mercedes vehicles I like. Emiliano my sales associate was...
Response from the owner Replied: Thank you, John. so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 12, 2020
Roman Hernandez is a outstanding service advisor A
Dealer response from DealerRater Replied: Jorge, It's great to hear that Roman was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 11, 2020
We searched the Country for the right GLE 580 for our wants and desires list. After a long search, we found the nearly perfectly optioned 580, in the colors we wanted, at Cutler Bay.JP, our sales consultant, worked diligently with us to craft an acceptable deal and delivered the car into our...
Response from the owner Replied: John, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 10, 2020
Great customer service! It was easy to make an appointment, I received reminder texts, calls and emails, check-in was immediate and the service offered was great! I was offered refreshments in a comfortable lounge while I waited and all of my questions and concerns were addressed in a friendly,...
Dealer response from DealerRater Replied: Thank you for your review, it's great to hear that you had such a pleasant experience. Our team looks forward to serving you next time! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 10, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 09, 2020
From the entrance to the exit MB cutler bay offers excellent service at an modern facility/showroom.Everyone treats the client professionally, advisors listens to your car concerns, I was given the 2020 E350 and ladies/gentleman what an unforgettable experience it is to drive this vehicle, so much...
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 09, 2020
Left by Stephen L.
Fantastic staff. Completely understanding for an adverse circumstance involving the rentalEdit: Frank Aguilera is a exceptional help to the entire process. He is straightforward, honest and hardworking. We are very thankful for his effort and look forward to working with him in the future.
Response from the owner Replied: Stephen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 09, 2020
Response from the owner Replied: Thank you, Laurie, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 08, 2020
Left by Hana A.
JP was incredible! This was my first time buying a car, so my nerves were pretty intense but JP was truly the perfect person for me. He was very transparent, attentive and patient. I am super grateful that he was my guy!
Response from the owner Replied: Thank you, Hana, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 08, 2020
Left by Hana A.
Response from the owner Replied: Thank you, Hana, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 07, 2020
Left by John C.
My Service Rep, Adrian Lee Sang is terrific in every way and he makes the servicing part of owning my GLE450 as pleasant as Danny Kwok makes the purchasing part!
Google Review
- September 07, 2020
Albert was wonderful! The rest of the team that I worked with was extremely helpful, patient and kind. Thank you so much for everything!
Response from the owner Replied: Thank you, Stephanie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 07, 2020
Adrian Is a fantastic service provider.
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 07, 2020
Mercedes of Cutler Bay's parts department is excellent; they've consistently had low prices, and are very knowledgeable and helpful.
Response from the owner Replied: Thank you for sharing your thoughts, Mike! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 06, 2020
Left by Niikkay E.
Response from the owner Replied: Hello, Thank you for the 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 05, 2020
Response from the owner Replied: Janet, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 05, 2020
Left by Alejandro V.
Response from the owner Replied: Alejandro, Thank you for the 5-star rating! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 05, 2020
Left by Stephen L.
Response from the owner Replied: Stephen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 04, 2020
Response from the owner Replied: Roger, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 04, 2020
Left by Jose V.
Response from the owner Replied: Jose, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 04, 2020
Left by Eric T.
Response from the owner Replied: Eric, We appreciate you taking the time to leave us this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 03, 2020
As usual, the same excellent service that I get from MBCB and my service advisor Charlie Rodriguez. I have been assigned several other advisors, but to me, Charlie is the best.
Dealer response from DealerRater Replied: Mike, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Charlie. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- September 03, 2020
Everyone at the dealer are very professional and accommodating.
Dealer response from DealerRater Replied: Lucy, Thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 03, 2020
Left by Rachel W.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 03, 2020
Response from the owner Replied: Thank you for your feedback, we look forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Left by Ricardo J.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Response from the owner Replied: Thank you for sharing your thoughts, Mike! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Left by Richard J.
Had a great experience with the team at MB of Cutler Bay. Everyone down the line was involved in the process from start to finish and worked hard to help me drive away with my dream car for the best possible price. They even helped me out when I noticed a small imperfection in the car's paint the...
Response from the owner Replied: Thank you so much for your excellent review, Richard! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
great customer service!
Google Review
- September 01, 2020
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
(Translated by Google) Very good (Original)Muy bueno
Response from the owner Replied: Thanks, Tony, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Very good and very helpful staff. Great dealership experience. Special thanks to Albert Torres, Roberto from Finance and Oscar , the sales manager . Keep up the good work guys!
Response from the owner Replied: Thank you, Dante. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 31, 2020
Jose Castillo and the entire team have the best customer service thanks for your help on my car.
Response from the owner Replied: Thank you, Alessio, for choosing Mercedes-Benz of Cutler Bay. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Best service ever from Emiliano, great representative and amazing person
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emiliano, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Charlie Rodriguez is expectational, he is the reason why I give them a five star. I have been assisted by Charlie for the past 5 or more years and he has always been personable, attentive, honest and he is the reason why I continue going to Cutler Bay Dealership.
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Left by Omar F.
Response from the owner Replied: Thanks, Omar, we appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
I submitted a price request on the website of a specific vehicle I'm interested in. Received a call immediately. I asked for a price estimate, to which the sales person answered: 1) we have limited inventory, 2) we're not offering any discount, 3) you need to have the credit to buy...During this...
Response from the owner Replied: Thank you for your review. We strive to make sure that all of our customers leave happy so it is disappointing to learn that you did not visit us. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Left by Deniliz F.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Left by Maria R.
Response from the owner Replied: Thank you for the Five Star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Response from the owner Replied: Thanks for the Five Star review of Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 29, 2020
Service The best. I have three cars from this dealership I buy them there for the service department.
Dealer response from DealerRater Replied: Thank you for your kind words for our service department! We appreciate your business and look forward to seeing you again here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 28, 2020
Google Review
- August 28, 2020
Response from the owner Replied: Thanks, Tony, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 28, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 28, 2020
Response from the owner Replied: Thank you, Alessio, for choosing Mercedes-Benz of Cutler Bay. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 28, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emiliano, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 27, 2020
Response from the owner Replied: Thanks for sharing your Five Star rating of Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 27, 2020
A premier service from start to finish.I contacted this dealership because they had the vehicle we were looking to purchase in stock.Our Sales Consultant Carlos Gutierrez made the process of purchasing our new Mercedes-Benz effortless. He emailed the information that was needed, we emailed it back....
Response from the owner Replied: Thank you so much, George, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 27, 2020
I went to the Mercedes Benz dealer in hopes of getting a nice Mercedes Benz. Thanks to Carmen Arrazola the sales and leasing consultant that made it happen. She was very helpful, kind and honest. She let me test drive the car and explain everything the car had. I want to recommend Carmen for making...
Dealer response from DealerRater Replied: Thank you for sharing your experience with us! We're happy to hear it went well and we hope you enjoy your new vehicle. We truly appreciate your feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 25, 2020
Response from the owner Replied: Luis, Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Excellent Services!!!
Response from the owner Replied: Manuel, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Left by Christopher S.
Very professional staff and well organized
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Nice place and good service
Response from the owner Replied: Thank you, Danaysi! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Left by Jade G.
Car battery died just before midnight. Vehicle was serviced and battery was replaced in less than an hour. So thankful for Mercedes emergency roadside assistance
Response from the owner Replied: Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Took a rock to the low temperature regulator on the AMG GTR Pro headed to Key West from Orlando and Cutter Bay was able to get me in and out within a few hours. Exceptional customer service.
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Left by Michelle R.
Response from the owner Replied: Michelle, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Response from the owner Replied: Manuel, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Response from the owner Replied: Rene, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 23, 2020
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 22, 2020
I always have an excellent Experience when Herbert takes care of me. He truly is an incredible asset to your company.
Dealer response from DealerRater Replied: Anthony, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Herbert. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 22, 2020
Left by Christopher S.
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 22, 2020
Left by Jade G.
Response from the owner Replied: Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Yelp Review
- August 21, 2020
Have always received great service and professional attitude from the Service Department. The Lounge is impeccable and I really appreciate the courtesy loaner. Mercedez Benz knows how to stand behind their luxury brand name and deliver a great vehicle
Google Review
- August 21, 2020
Let me start by saying The sales woman Carmen Arreola was great. I Inquired about a C300 I saw online and she called me up right away to set up appointment I got there one hour late and when I pulled up at the dealership the car was out front waiting for me. she treated me and my wife Yolanda like...
Cars.com Review
- August 20, 2020
Left by Clinton G.
Kevin was very knowledgeable and professional.OUTSTANDING JOB
Dealer response from DealerRater Replied: Hello Mr. Gulley, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and the rest of our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback, Jose. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: Thank you, Laurie, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: Thank you, Stephanie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com