Google+ Review
- January 16, 2019
Google+ Review
- January 16, 2019
Excellent service, very friendly and professional staff. Adam Littman, my service advisor was very professional and courteous. The process of obtaining a loaner was quick and efficient. I will definitely return here for service, even though is out of my way.
Google+ Review
- January 16, 2019
Left by Ana K.
Amazing service at Mercedes Benz. My service rep Herbert was truly the best! Excellent!
Google+ Review
- January 15, 2019
I came in the service department I was treated in a very nice way. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received! thank you so much.
Google+ Review
- January 14, 2019
Cars.com Review
- January 11, 2019
I am satisfied with staff and service done to my vehicle
Denie Harris Replied: Thank you, Joan!
Google+ Review
- January 10, 2019
Google+ Review
- January 09, 2019
Left by Tahir I.
Google+ Review
- January 09, 2019
Wendy (service advisor) was very helpful and courteous. Problem with car resolved satisfactorily
Google+ Review
- January 06, 2019
Cars.com Review
- January 06, 2019
The service staff are completely dedicated to helping you through the service process of your vehicle. No reason to go anywhere else, unless you live too far a way!!!
Denie Harris Replied: William, thank you for your business and this great review!
Google+ Review
- January 05, 2019
Google+ Review
- January 05, 2019
Google+ Review
- January 04, 2019
Google+ Review
- January 04, 2019
Google+ Review
- January 03, 2019
They dont do oil change, they do maintenance at $480 LOL pathetic!
Google+ Review
- January 01, 2019
Left by Ira P.
great personal attention by Herbi service writer
Cars.com Review
- December 30, 2018
Left by Jose M.
outstanding service. Vernon Chang was on top of the status of my car service. Told me about a recall I was not aware of. Also the Loaner Car was easy to setup and very flexible.
Denie Harris Replied: Jose, thank you for this great review. Happy new year!
Cars.com Review
- December 30, 2018
Left by Eamon D.
Excellent service by Herbert . I always receive exceptional service and care whenever i brings my vehicle in
Denie Harris Replied: Thank you, Eamon, for this great review. Happy new year!
Cars.com Review
- December 30, 2018
. Frank es un excelente vendedor, ya es parte de nuestra familia. Muy atentos, rpido el servicio , muy complacientes, salimos muy felices con el nuevo carro. Gracias a todos, en especial a Frank, y el manager.Se los recomiendo a todos 100 por ciento.
Denie Harris Replied: Muchas gracias, Maria!
Cars.com Review
- December 29, 2018
Amazing team. Luis and his team where amazing tomwork with on my new lease. The entire experience was great. I already recommend two clients.
Denie Harris Replied: Jessica, thank you for the review and thank you for your recommendations! Happy new year!
Google+ Review
- December 29, 2018
Google+ Review
- December 28, 2018
Service staff is excellent!
Cars.com Review
- December 28, 2018
excellent service and very good customer experience
Denie Harris Replied: Fransisco, thank you for this great review! Happy new year!
Cars.com Review
- December 27, 2018
Left by Darsys M.
Im super happy with the service Sergio and the mercedes team offered me! Im super happy with my dream car!!
Denie Harris Replied: Hi Darsys, we are super happy that you are super happy! Thank you for your review! Happy new year!
Cars.com Review
- December 27, 2018
As usual great experience at Mercedes Benz of Cutler Bay.
Denie Harris Replied: Thank you, Humberto, for this great review.
Cars.com Review
- December 24, 2018
This my fourth Mercedes and my second car with Pablo. They are professional, kind, caring and extremely helpful. Pablo Garcia and the excellent team at Mercedes Benz of Cutler Bay is way above any other car agency. I tell them exactly what I will need to make a deal and they make it happen. The...
Denie Harris Replied: Thank you for your amazing review, Maria, and thank you for your business. Happy new year!
Google+ Review
- December 23, 2018
Left by Natacha P.
Google+ Review
- December 22, 2018
Google+ Review
- December 22, 2018
Fast Service!!! Jose Alfonso is a true professional and looks for your best interest. Thanks for helping me today, hope to close on my deal soon.
Google+ Review
- December 22, 2018
Left by John C.
Google+ Review
- December 22, 2018
Left by Wesley L.
Great experience, I love my car, great price, interest rate and amazing service from Joe and Adam.
Cars.com Review
- December 22, 2018
Our Sales person Maribel Ramos was very professional and at the same time friendly. She made sure to accommodate my mother in the vehicle that was best for her. We were very happy with the outcome, just like every time we go to the Mercedes Benz in Cutler bay.
Denie Harris Replied: Iliana, thank you for your business and for taking the time to write this great review. Happy new year!
Yelp Review
- December 21, 2018
Best service ever. Oscar the sales person was amazing and the Financier guy was really cool we got some great gifts. Just the best experience For now on I have a new dealer recommended 100%.
Cars.com Review
- December 21, 2018
Left by Cristina F.
Very pleased with my salesman and manager . They were both very helpful and tried to accommodate my needs and price range that was acceptable to me
Denie Harris Replied: Cristina, thank you for your business and this great review.
Google+ Review
- December 20, 2018
Google+ Review
- December 20, 2018
Google+ Review
- December 20, 2018
Google+ Review
- December 20, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, MB had to accept and abide by the...
Yelp Review
- December 19, 2018
Had a recall issue with my Smart Car so took it to this dealership. They called and said I needed nearly $2,000.00 worth of repairs. I opted for none because they all seemed very high priced. Replace engine belt on car with 20,000 miles? And for $212.00? The place looked nice, and the people...
Google+ Review
- December 18, 2018
Left by Salvador G.
Google+ Review
- December 18, 2018
Left by Esther K.
Robert Damas is great.
Google+ Review
- December 16, 2018
Google+ Review
- December 15, 2018
I had a very bad experience when I tried to get a lease of a $57k car. I was asked to give $9000 down paying a monthly amount of $900 without even giving me the option to do the business. The Cutler Bay Mercedes dealer should be out of business is they continue like this. However in the same week I...
Cars.com Review
- December 15, 2018
Left by Cecilia D.
My services advisor Charlie Rodriguez is a big factor in the five star rating. He is so kind and helpful and very professional. Everyone is very attentive when you Drive in for service
Denie Harris Replied: Cecilia, thank you for this great review!
Cars.com Review
- December 15, 2018
Left by Marcia L.
My visit was very pleasant, Vernon was very friendly and helpful
Denie Harris Replied: Thank you, Marcia, for this great review and for your business!
Cars.com Review
- December 15, 2018
I purchased my Mercedes from the West Palm Beach dealership for a great price and I was able to get the color I wanted. At the time of the purchase of my car I also bought the wheel and tire insurance since I have the type of car that has the run flat tires. I was told this was an insurance I could...
Denie Harris Replied: Thank you for your kind words about Carlos and Mercedes-Benz of Cutler Bay. We are here for you if you need us!
Google+ Review
- December 14, 2018
Left by Andrew A.
Always excellent service. Service Advisor Adam is very professional and knowledgeable.
Google+ Review
- December 13, 2018
Left by Olga M.
Google+ Review
- December 12, 2018
Google+ Review
- December 12, 2018
Left by Oscar A.
Cars.com Review
- December 12, 2018
Left by Yandi M.
Excellent customer service. Carlos Gutierrez was very helpful during the whole process. Highly recomended
Denie Harris Replied: Yandi, thank you for your terrific review!
Cars.com Review
- December 12, 2018
Roman Hernandez , amaizing customer services, great person and dedicated with customer, was a pleasure to be there, thanks.
Denie Harris Replied: Neibys, thank you for this review! We appreciate your business.
Google+ Review
- December 11, 2018
Cars.com Review
- December 10, 2018
Thank you Kevin for being a great service provider when my car needs servicing & Repair. You're always professional and on point.
Denie Harris Replied: Wanda, thank you for this great review!
Google+ Review
- December 08, 2018
Left by Luis R.
Excellent service department
Google+ Review
- December 07, 2018
Cars.com Review
- December 07, 2018
As usual I received excellent service. Staff is all professional and waiting area very comfortable.
Denie Harris Replied: Thank you, Claudia, for this great review!
Cars.com Review
- December 06, 2018
The Service and Dedication of the MB Cutler Ridge Dealership, Service Manager, Mr. Ruben Abreu must be recognized and rewarded... It is his limitless desire to please MB customers that makes it easyto comeback to this dealership, time and again... Congratulations to the Cutler Ridge's...
Denie Harris Replied: Santuzza, thank you for this review and for the amazing words about Ruben. He really is so terrific! Thank you for your business!
Cars.com Review
- December 06, 2018
Amazing sales, service, and above all attention. Nothing but the best. Thank you!! A+++
Denie Harris Replied: Thank you for the A+++ grade! :)
Google+ Review
- December 05, 2018
Left by Edwidth C.
The Best in Town!! The Staff are Awesome
Cars.com Review
- December 04, 2018
Left by Nicolas L.
I wish air had been put in my tires before leaving the lot. The pressure was very low...
Denie Harris Replied: Nicolas, thank you for this great review!
Google+ Review
- December 04, 2018
Left by Sameeh A.
Google+ Review
- December 04, 2018
Left by Brian M.
I purchased a 2015 Mercedes Sprinter van from these guys. The process was phenomenal. The staff is extremely friendly, the value for the car was top notch. I worked with Rafael Torres (goes by the name "Ralph) who was terrific during the whole process.
Google+ Review
- December 04, 2018
Left by David W.
Google+ Review
- December 03, 2018
Left by Amber R.
Jose Alfonso lead us through the buying process quickly and thoroughly. Would recommend :)
Google+ Review
- December 03, 2018
Left by Raymond S.
Google+ Review
- December 02, 2018
Google+ Review
- December 01, 2018
Great experience from the Mercedes of Cutler Bay. Had my car in for a few days due to warranty claims. Service Advisor Adrian was amazing and missed no details. I would recommend any expensive AMG vehicles be properly inspected and repaired at either the Gables or Cutler bay dealerships. Indy shops...
Google+ Review
- December 01, 2018
Google+ Review
- December 01, 2018
Left by Roberto B.
Truly exceptional from the moment of arrival to the moment I picked up my car. Looking forward to many years of service experience with them.
Google+ Review
- November 30, 2018
Google+ Review
- November 30, 2018
Honestly, stop searching and just go here. We went to soooo many used car/ other brand name dealers in the area and all of them were scamming non-locals trying to add thousands of dollars on to the listing price that we started to lose hope. Couldn't have asked for a better experience. Ask for...
Google+ Review
- November 30, 2018
La atencin de la venta de repuestas es excelente y expeditiva. Muy recomendable
Google+ Review
- November 29, 2018
Google+ Review
- November 29, 2018
Left by Lissandra B.
Cars.com Review
- November 28, 2018
Effortless buying experience, great service, specially from Albert Torres.
Denie Harris Replied: Victor, thank you for this great review!
Google+ Review
- November 27, 2018
Google+ Review
- November 27, 2018
Left by Nicholas L.
Google+ Review
- November 25, 2018
Google+ Review
- November 24, 2018
Google+ Review
- November 24, 2018
Google+ Review
- November 24, 2018
Google+ Review
- November 23, 2018
Google+ Review
- November 22, 2018
Great staff
Cars.com Review
- November 22, 2018
Excellent attention and assistance in my purchase of the 4th mb at this dealer.
Denie Harris Replied: Thank you, Patrick, for this great review!
Google+ Review
- November 21, 2018
Google+ Review
- November 20, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google+ Review
- November 20, 2018
Left by Sophia P.
Google+ Review
- November 20, 2018
Muy bueno
Google+ Review
- November 19, 2018
Left by Lomoya S.
Google+ Review
- November 18, 2018
Google+ Review
- November 16, 2018
Google+ Review
- November 16, 2018
Google+ Review
- November 15, 2018
Google+ Review
- November 15, 2018
Google+ Review
- November 14, 2018
Left by Daniela B.
Google+ Review
- November 11, 2018
Was called and told I needed a new drive belt after I dropped my car off for a B service. $300 extra. I asked them to keep the old belt so I could see what damage it had as I was interested to see how they determined I needed a new one. When I picked up the car and looked at the old belt it looked...
Google+ Review
- November 10, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google+ Review
- November 10, 2018
Very friendly and courteous.
Google+ Review
- November 08, 2018
Pulled into the service area at Cutler bay and a technician was there to greet me before I could get out of my RV. I told him Adam Littman had made an appt. to check the engine computer. He called and Adam was there within minutes, listened to my explanation of the problem and said "It might take a...
Google+ Review
- November 06, 2018
Google+ Review
- November 06, 2018
Google+ Review
- November 05, 2018
Google+ Review
- November 04, 2018
I work there
Google+ Review
- November 03, 2018
Google+ Review
- November 03, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google+ Review
- November 02, 2018
Left by Manuel N.
Google+ Review
- November 01, 2018
Cars.com Review
- November 01, 2018
Excellent Sales and Service. enjoyable atmosphere!! Elevenca is extremely happy with the hole experience. Thank you Juan J Esclasans.
Denie Harris Replied: Juan, thank you for this great review!
Cars.com Review
- November 01, 2018
Received excellent from your sales representative Mr. Carlos, all staff very nice. Thanks.
Denie Harris Replied: John, thank you for this great review!
Google+ Review
- October 31, 2018
Google+ Review
- October 30, 2018
Cars.com Review
- October 30, 2018
Mercedes of cutler bay wowed me on so many different levels. I went in with little intention of buying a car and walked out with the car of my dreams. I worked with Laura Delgado whos expertise on each vehicle ensured that I walked away with not only a car but a new found friend at Mercedes cutler...
Denie Harris Replied: Thank you for this great review!
Google+ Review
- October 29, 2018
Google+ Review
- October 29, 2018
There is no doubt, you get what you pay for. Everytime I take my car in for service, I am greeted with upmost professionalism. My service advisor Herbert Kanzki is great, he makes sure that if I am waiting the service begins promptly, also the salesperson Danny Kwock is awesome, he makes it a point...
Google+ Review
- October 28, 2018
Google+ Review
- October 27, 2018
Left by Nathaly B.
Great customer service, was in and out in no time!
Google+ Review
- October 26, 2018
Google+ Review
- October 26, 2018
Google+ Review
- October 26, 2018
Cars.com Review
- October 25, 2018
Left by Maria A.
Mrs. Carmen Arrazola has been my Sales person for my last 4 cars, and she is the best professional representing Mercedes-Benz. I wasn't looking for a new car but she called me to let me know there was the car that I had told her I would like to get in the future, and I loved it and bought it.
Denie Harris Replied: Thank you, Maria, for this great review!
Google+ Review
- October 24, 2018
Google+ Review
- October 24, 2018
Google+ Review
- October 24, 2018
Excelent attention
Google+ Review
- October 22, 2018
Left by Barbara C.
Felt like they wanted to rip me off, they did a diagnostic for 153 USD and free safety inspection... they told me my car had a bunch stuff wrong with it and needed to 8K USD to fix it... I have had that car for less than 6months, told my husband, we picked it up and he changed the front suspension...
Google+ Review
- October 22, 2018
Great customer service!! Friendly staff from Beginning to the end !! My advice he is the Best !! Thank you Adam you are the best
Google+ Review
- October 21, 2018
Google+ Review
- October 20, 2018
Google+ Review
- October 20, 2018
Google+ Review
- October 20, 2018
Google+ Review
- October 18, 2018
Left by Nathalie S.
Car buying/lease renewals are never an easy task. Needless to say, I had the best experience at Mercedes Benz of Cutler Bay. Throughout the entire process they were knowledgable, professional and accommodating. Working on the deal with Laura Delgado was so smooth that I can only hope to continue...
Google+ Review
- October 17, 2018
Charlie and the rest of the staff are exceptional!!
Google+ Review
- October 17, 2018
Google+ Review
- October 16, 2018
Left by Crystal H.
Ask for Frank when you arrive he is the best! I came in with what I had and told him my credit and he made it work! After I was sure they couldnt do anything! He stayed late helped me transfer everything into my new Mercedes and took the time to explain each and every button to me at the end.
Google+ Review
- October 16, 2018
Left by Larissa G.
Great staff. I had to drive a little far to get here but it was totally worth it.
Google+ Review
- October 15, 2018
The best team ever, I close 3 deal there, big thanks to Pablo the salesman, ever the financial manager and Oliver Ortiz, they know how help people, and believe me Im coming back when my leases finish, I found a new home!! Thank you guys!!
Google+ Review
- October 13, 2018
Google+ Review
- October 13, 2018
Left by Edwin R.
Google+ Review
- October 13, 2018
Google+ Review
- October 12, 2018
Left by Nathalie T.
Google+ Review
- October 12, 2018
Google+ Review
- October 12, 2018
Left by Manuel D.
Google+ Review
- October 12, 2018
I am so happy to be part of the Mercedes-Benz family!!! Everything was amazing as always!!!!!! My service manager Herbert is the best!!!!
Google+ Review
- October 11, 2018
Google+ Review
- October 10, 2018
Great experience! OscarYanes was great! I'll definitely go back!
Google+ Review
- October 09, 2018
Charlie Rodriguez and the entire service department are awesome! I brought my car in for the 20K mile/24-month service. As always, Charlie goes above and beyond! I highly recommend MB of Cutler Bay. From the initial purchase and service appointments, it's been a great experience everytime! ...
Google+ Review
- October 07, 2018
Google+ Review
- October 07, 2018
Left by Cristian F.
Google+ Review
- October 07, 2018
Great place
Google+ Review
- October 06, 2018
Google+ Review
- October 06, 2018
Google+ Review
- October 06, 2018
Google+ Review
- October 06, 2018
Left by Gina G.
Google+ Review
- October 04, 2018
Google+ Review
- October 04, 2018
Herby Kanzki always takes great care of my car and me.
Google+ Review
- October 04, 2018
Very professional. Quick service.
Google+ Review
- October 04, 2018
Left by Katherine L.
Google+ Review
- October 04, 2018
Left by Nestor S.
Google+ Review
- October 04, 2018
Left by Isabella F.
Highly recommend! The customer service is phenomenal! Pablo is the best of the best! Definitely made my experience amazing! Happy to be a part of the Mercedes family! Thank you again Mercedes Cutler Bay and Pablo!
Google+ Review
- October 01, 2018
What a place for top of the line service! These people have it down. All other dealers: Come to this dealership and learn what true top customer service is all about.
Google+ Review
- September 29, 2018
Google+ Review
- September 28, 2018
Yelp Review
- September 28, 2018
Well I have not purchased a vehicle here but the initial vibe I received from this place was negative. I went to check out some SUVs with my wife. From all my experiences purchasing vehicles, a sales rep would approach and ask if you need assistance. In this case, I observed a sales rep come...
Yelp Review
- September 27, 2018
Oliver Ortiz and Albert Torres have been extremely helpful and patience during the purchase of the vehicle.Great and friendly service.Recommended 110%
Cars.com Review
- September 26, 2018
Very humble and honest people in this dealer. Salesman Sergio worked with me to give me the best option for my budget.
Denie Harris Replied: Thank you, Seb! We are so happy you had a great experience.
Google+ Review
- September 25, 2018
Left by Richard H.
Google+ Review
- September 24, 2018
Left by Alison M.
First of all, I rarely write reviews. I went to another dealer in Coral Gables and was treated poorly. I found Mercedes Benz of Cutler Bay and decided to drive down there on Friday afternoon. When I entered the dealership, I was immediately assigned to a sales person - Joe Maya, who took the time...
Google+ Review
- September 24, 2018
Google+ Review
- September 22, 2018
Left by Kiana R.
Google+ Review
- September 22, 2018
Left by Ilinangy D.
Google+ Review
- September 21, 2018
I came in the service department I was treated in a very nice way, they made me feel very special. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received!...
Google+ Review
- September 21, 2018
I always have a great sales and service experience from Mercedes Benz of Cutler Bay.
Google+ Review
- September 20, 2018
Google+ Review
- September 19, 2018
Google+ Review
- September 19, 2018
Google+ Review
- September 19, 2018
Charlie and the rest of the staff are exceptional!!
Google+ Review
- September 19, 2018
Google+ Review
- September 19, 2018
Left by Jamie D.
Google+ Review
- September 19, 2018
Left by Andrew S.
I have purchased many vehicles over the years Mercedes of Cutler Bay had the upmost customer service and pleasant experience to buy a new vehicle. Raphael Torres my sales person was very knowledgeable on the sale and the operation of my vehicle .
Google+ Review
- September 19, 2018
Left by Patrick D.
Cars.com Review
- September 18, 2018
HAd a very nice salesperson, but the closing process wasn't way too long. That needs to be worked on and not having a person sit there a little too long. Besides that everything else went smoothly.
Google+ Review
- September 17, 2018
Yelp Review
- September 17, 2018
3rd time leasing a car here, Oliver Ortiz (sales manager) is amazing as always and I had the pleasure of dealing with Albert Torres (sales) as well. Both of them were patient and very diligent in working with me and my situation. Henry Diaz in financing was also very helpful. Excellent service per...
Google+ Review
- September 16, 2018
Left by Willie D.
Google+ Review
- September 16, 2018
Google+ Review
- September 15, 2018
Google+ Review
- September 15, 2018
Very friendly staff and professional along with quick service
Cars.com Review
- September 14, 2018
Left by Laura E.
Best dealer with the best service and best people!
Google+ Review
- September 14, 2018
Yelp Review
- September 14, 2018
BEWARE: Purchased a car that was in an accident; coverupI purchased my car from MBCB and a "frame bolt" snapped underneath my car. Towed it to MB Coral Gables and was condescendingly told by the then Service Manager of (Coral Gables), and now GM, Mr. Gutierrez that my car was previously in an...
Cars.com Review
- September 14, 2018
Danny and the entire team were Great!! Very Professional, Super Customer service
Google+ Review
- September 13, 2018
Google+ Review
- September 11, 2018
Google+ Review
- September 11, 2018
Left by Aldo A.
Google+ Review
- September 11, 2018
Muy buen lugar y muy buena atencin algn da voy a cambiar mi Mercedes
Google+ Review
- September 11, 2018
Left by Patricia C.
Google+ Review
- September 11, 2018
Google+ Review
- September 11, 2018
Left by Dennis K.
Google+ Review
- September 10, 2018
Left by Javier G.
Good dealership free drinks and pasteries.
Google+ Review
- September 07, 2018
Left by Pour I.
Charlie Rodriguez is the Man! He's Assertive, Attentive and Always Anticipating my Automotive needs and I drive 27 miles one way pass quite a few dealerships for my services because I'm appreciative. thanks dude!
Google+ Review
- September 07, 2018
Left by Kyrie S.
Google+ Review
- September 06, 2018
Google+ Review
- September 06, 2018
Google+ Review
- September 05, 2018
Left by Hendrik K.
Made me wait 30 minutes past my appointment time to get my car seen, on top of that, was told I would have to pay to fix an issue for my car which is still under CPO warranty. Very disappointing considering I'm in the market for another car, this time around however I'll have to go to another...
Google+ Review
- September 03, 2018
Google+ Review
- September 02, 2018
Left by Elvira S.
Yelp Review
- September 02, 2018
The BEST. That simple. No pressure, very patient. Thoroughly explain everything. Go the extra distance to earn your business. Straight forward. Both the Sales and Service departments exceed might expectations constantly. Keep me informed of what is needed to repair my vehicle, how long and how much....
Google+ Review
- September 01, 2018
Left by David P.
Google+ Review
- September 01, 2018
Car was dropped off by tow truck and was in good hands. Hebert called me and kept me informed of the status and for car back on the road quickly!!
Google+ Review
- September 01, 2018
Best Mercedes dealer in Miami. The service department is amazing.
Google+ Review
- August 30, 2018
Google+ Review
- August 29, 2018
Excellent service.
Yelp Review
- August 29, 2018
My first experience with Mercedes-Benz has to be very unfortunate. They sold me a truck with lots of problems, the day that I test drove it it did not have any issues. Then on the day that I come back to buy it they say the vehicle is ready and I drive off the lot and the vehicle is making lots of...
Google+ Review
- August 29, 2018
Google+ Review
- August 29, 2018
Excellent, fast service. Johnathan was great.
Google+ Review
- August 28, 2018
Worst customer service experience I have encountered. Took my car for tire rotation at 10 am for an appointment with Roman Hernandez. Never received a call about my car being ready for pick up. Service center closes at 7 pm I drive there at 6:50 pm my car is outside ready. I enter asking for Roman...
Cars.com Review
- August 28, 2018
Worst customer service experience I have encountered. Took my car for tire rotation at 10 am for an appointment with Roman Hernandez. Never received a call about my car being ready for pick up. Service center closes at 7 pm I drive there at 6:50 pm my car is outside ready. I enter asking for Roman...
Google+ Review
- August 26, 2018
Google+ Review
- August 26, 2018
Google+ Review
- August 25, 2018
Cars.com Review
- August 23, 2018
Left by Lexaida P.
Everyone was very cordial. The salesman took his time to explain everything about the car and even gave us history and background information about Mercedes Benz. He has since then call us to follow up on our car and offer any assistance needed.
Google+ Review
- August 23, 2018
Rafael and Hugo are the best. Very satisfied with my experience
Google+ Review
- August 22, 2018
Google+ Review
- August 22, 2018
Google+ Review
- August 22, 2018
Google+ Review
- August 22, 2018
Google+ Review
- August 22, 2018
Left by Gabriela R.
Excellent service, I was notified the minute they had identified the issue with my car and they did a great job!
Cars.com Review
- August 22, 2018
Great customer service and communications. Gus Castano was a pleasure to work with.
Google+ Review
- August 21, 2018
Google+ Review
- August 21, 2018
Excellent service
Google+ Review
- August 21, 2018
Google+ Review
- August 21, 2018
Google+ Review
- August 19, 2018
Excellent facility, friendly staff, rapid quality service, hassle free. The waiting area is first class!! The whole facility is first class!!!!
Google+ Review
- August 19, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, he had to accept and abide by the...
Google+ Review
- August 15, 2018
Left by Diana M.
As always you experience at the dealership is amazing. The e mployees are very polite and informative. I feel relaxed to service my car at the dealership.All in all I love the service !
Google+ Review
- August 15, 2018
Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air conditioning from the lobby to the cars showrooms leading to a Build your car real time screen , this people had become the benchmark of what a...
Google+ Review
- August 13, 2018
Very good and fast service
Google+ Review
- August 13, 2018
Left by Edward M.
Very good and fast service
Google+ Review
- August 13, 2018
Left by Frank F.
Google+ Review
- August 13, 2018
Always amazing, service! Great customer service. Its always a pleasure to take my car.
Google+ Review
- August 12, 2018
We just leased our 6th Mercedes Benz from Ira Jones. Ira is a seasoned sales professional with expansive MB knowledge. IRA goes above and beyond to ensure that his customers are not only satisfied, that their questions are answered and leave the dealer confident with their purchase. Danny Baster was...
Cars.com Review
- August 12, 2018
My Sales consultant Maribel Ramos made it an easy and seamless Process to purchase my auto.
Google+ Review
- August 11, 2018
Google+ Review
- August 08, 2018
Left by Hendrik K.
Made me wait 30 minutes past my appointment time to get my car seen, on top of that, was told I would have to pay to fix a nonfunctioning door handle for my car which is still under CPO warranty. Very disappointing considering I'm in the market for another car, this time around however I'll have...
Google+ Review
- August 07, 2018
Google+ Review
- August 05, 2018
Google+ Review
- August 05, 2018
Left by Jorge C.
Google+ Review
- August 05, 2018
Nuestra experiencia fue muy buena recibimos un buen servicio el vendedor fue muy amable y pudimos salir con lo que queramos gracias Joe Mayas
Cars.com Review
- August 04, 2018
HI , MY NAME IS JOSE RODRIGUEZ IM HAPPY TO MY CAR
Google+ Review
- August 04, 2018
Google+ Review
- August 03, 2018
Left by Lisa M.
Google+ Review
- August 01, 2018
I drove by and saw a car I liked. I entered and was greeted by Carlos Gutierrez. From that moment on the service and serene atmosphere of Mercedes-Benz Cutler Bay was amazing. Ive never been treated that well or felt that good about being at an auto dealership. A wonderful experience from beginning...
Google+ Review
- August 01, 2018
Had a great experience during my service appointment. Charlie was extremely helpful and professional with all of my questions. I will be returning for my future appointment and highly recommend him.
Google+ Review
- July 30, 2018
Left by Marisol C.
Excellent and fast customer service!
Google+ Review
- July 29, 2018
Google+ Review
- July 28, 2018
Google+ Review
- July 27, 2018
Google+ Review
- July 27, 2018
Google+ Review
- July 27, 2018
Es buena la atencin.gracias!
Google+ Review
- July 27, 2018
Left by Robert S.
Google+ Review
- July 27, 2018
Our service agent agent is an excellent service agent. He ensures that our concerns are addressed with the upmost satisfaction. He is very professional and a customer satisfaction is his priority.
Google+ Review
- July 26, 2018
Cars.com Review
- July 25, 2018
Deposit paid for certified car after agreements with the salesman then after one hour call received and informed me there is another customer and paid the deposit and we cant sell the car to you
Google+ Review
- July 25, 2018
Google+ Review
- July 25, 2018
Left by Tommy A.
Google+ Review
- July 25, 2018
Just want to give a quick shout out to Ralph Torres, Exceptional sales man. Cannot say enough good things about this company and their sales staff. Purchased over 7 Sprinters from Ralph great experience every time. Thank you Mercedes Benz of Cutler bay and Ralph will defiantly use you every time.
Google+ Review
- July 25, 2018
Google+ Review
- July 24, 2018
Cars.com Review
- July 24, 2018
Left by Albertina F.
My experience was excellent, fast, easy and very friendly
Google+ Review
- July 24, 2018
I walked into the Cutler Bay Mercedes-Benz and was instantly captivated by the beautiful cars and knew right away this is the car I wanted. first of, the dealership itself is beautiful and top of the line and the customer service is amazing! they make you feel at home and so very attentive! never...
Google+ Review
- July 23, 2018
Left by Sujhail C.
Google+ Review
- July 22, 2018
Left by Cathy R.
Google+ Review
- July 22, 2018
Cars.com Review
- July 22, 2018
It was a pleasure getting my new lease from MB Cutler Bay! Not only was Laura Delgado great to work with but Fernando Lopez worked his magic to make the deal happen. Thank you both!
Google+ Review
- July 21, 2018
Left by Deyanira F.
Google+ Review
- July 21, 2018
Google+ Review
- July 20, 2018
From scheduling to execution of service, everything was great and I am glad I choose to service my car with Mercedes Benz of Cutler Bay.
Google+ Review
- July 20, 2018
Google+ Review
- July 20, 2018
Great parts department
Google+ Review
- July 19, 2018
Left by Karen P.
Google+ Review
- July 18, 2018
Left by Gabriel T.
Google+ Review
- July 18, 2018
Left by Guillermo E.
Google+ Review
- July 18, 2018
Left by Kenia R.
Google+ Review
- July 18, 2018
Google+ Review
- July 17, 2018
Everyone was corteus and the service excellent.
Google+ Review
- July 17, 2018
Cars.com Review
- July 17, 2018
The car dealer is beautiful and have recommended several friends to go and purchase their cars there.
Google+ Review
- July 16, 2018
Left by Ray P.
Cars.com Review
- July 15, 2018
I highly recommend purchasing a preowned Mercedes from Ira and Herminio. Ira was extremely professional and knowledgable. He made the entire process very easy. Herminio was a pleasure to deal with. As always, Luis Gutierrez was the consummate professional.
Google+ Review
- July 15, 2018
Google+ Review
- July 14, 2018
What a truly exceptional car shopping experience! Everyone that I dealt with from the staff at Mercedes Benz of Cutler Bay was extremely welcoming, friendly, helpful and knowledgeable. From my Sales Consultant Joe Maya who was excellent and went above and beyond from the initial introduction to the...
Google+ Review
- July 13, 2018
Left by Norberto P.
Yelp Review
- July 13, 2018
Absolutely amazing experience!Had a recurring issue that other MB dealers couldn't diagnose or fix. Drove an hour south to MB of Cutler Bay and they test drove the vehicle, identified the issue and fixed it. Provided a loaner vehicle that was closer in size to ours. Kept us updated on the status of...
Google+ Review
- July 12, 2018
Everything was amazing as always!!!!!! My service manager Herbert is the best!!!!
Google+ Review
- July 11, 2018
Google+ Review
- July 11, 2018
Very poor customer service, waited about 20 minutes and didnt get help. They called me like two days after
Google+ Review
- July 10, 2018
Cars.com Review
- July 10, 2018
I was really pleased and this was the first time in my life purchasing a car and it was great and no stress ! It was amazing , I was very pleased!
Google+ Review
- July 10, 2018
Left by Julio H.
VERY HAPPY WITH MY PURCHASE!!! THANK YOU JACK MITRANI!!
Google+ Review
- July 09, 2018
Google+ Review
- July 09, 2018
Google+ Review
- July 09, 2018
Outstanding service and the quality of the cars is second to none. Must take the trip dow to Cutler Bay and check them out.
Google+ Review
- July 09, 2018
ALERTA!!! No entren a este lugar me ROBARON MI PERMISO DE HANDICAP!!!!! Y la explicacion es que segun ellos los parquiadores de carros en servicio es una compania contratada y que???!!??? Son unos ladrones y despues no se quieren responsabilizar y tienes que eecurrir a abogados. POR FAVOR TENGAN...
Google+ Review
- July 08, 2018
Left by Eduina O.
Google+ Review
- July 08, 2018
Google+ Review
- July 08, 2018
Google+ Review
- July 07, 2018
Great service!
Google+ Review
- July 07, 2018
Google+ Review
- July 06, 2018
Cars.com Review
- July 06, 2018
Professionalism at its finest. No pressure sales. Willing to take the time to find the "right" vehicle. Oscar and Gus did a great job addressing my needs. Just lose the ties.
Google+ Review
- July 05, 2018
Google+ Review
- July 04, 2018
Google+ Review
- July 02, 2018
As Always, Excellent Service! Advisor Adrian Lee Sang, has been the most helpful person since I've been going in for service for the past 8 years!I drive over 40 Miles from Miramar to Cutler Bay Mercedes for Service! The Professionlism, and Intimate Setting is What Draws Me to this Place!!...
Google+ Review
- July 01, 2018
Google+ Review
- July 01, 2018
Google+ Review
- July 01, 2018
Es un lugar increble Est muy lindo pero deban de regalarme un carrito de eso Mercedes
Google+ Review
- July 01, 2018
Excelente atencin super servicio
Google+ Review
- June 30, 2018
Cars.com Review
- June 29, 2018
My overall experience with Mercedes cutler bay was amazing. Our sales representative Maria was very helpful and informative. I would highly recommend Mercedes-Benzs cutler bay to all my family and friends.
Google+ Review
- June 27, 2018
Google+ Review
- June 26, 2018
Google+ Review
- June 25, 2018
WHAT AN AMAZING EXPERIENCE! Adam Littman was literally so helpful and so quick. Definitely an amazing help and so nice. So glad i brought my car here and i hope Adam sees this. Im just so thankful.
Google+ Review
- June 25, 2018
Google+ Review
- June 23, 2018
Nice modern show room. The staff a bit aggressive not comfortable on their approach
Cars.com Review
- June 22, 2018
Left by Jason R.
Ralph Torres, Felipe Canales & the Mercedes Benz of Cutler Bay team demonstrated pride & assurance in the ability to anticipate my familys complete transportation needs & wants. They reflected MBCB professional standards while balancing human sensitivity. They were efficient & patient as they...
Google+ Review
- June 20, 2018
Yelp Review
- June 20, 2018
My Mother had a light go on in her mercedes, Kevin Leplanche her service rep not only put a rush on this so she could get her car back quicker, they had a driver take her her car and pick up the loaner from her home. As she is 83 traffic and the turnpike dont match! This was our blessings! Thank you...
Google+ Review
- June 20, 2018
Google+ Review
- June 19, 2018
Google+ Review
- June 19, 2018
Left by Daira B.
Google+ Review
- June 18, 2018
My service representative Adrian L. was more than accommodating, he went above and beyond to make sure my experience was amazing. I am so greatful to how prompt, professional and courteous they were. Thank you.
Google+ Review
- June 17, 2018
Google+ Review
- June 17, 2018
Fui a disfrutar viendo los modelod
Google+ Review
- June 17, 2018
Left by Nadir E.
Google+ Review
- June 16, 2018
Excellent facility and staff. Very professional and friendly. Ira Jones made you feel like family. Staff made sure that you leave without any concerns or reservations.
Google+ Review
- June 16, 2018
Left by Jorge M.
Sergio Serrano is an amazing sales man and he will give you the best deal without giving you the runaround.
Google+ Review
- June 15, 2018
Google+ Review
- June 15, 2018
Left by Jorge M.
Google+ Review
- June 15, 2018
Google+ Review
- June 14, 2018
Google+ Review
- June 13, 2018
Please note this is not Francisco Tafoya. This is Maria Tafoya. I give 4 stars because my car was damaged by one or your mechanics. While putting the car on the lift your mechanic scratched the tire and the rim of the front passenger side. I received a reimbursement for the damage, however, this...
Google+ Review
- June 13, 2018
Google+ Review
- June 12, 2018
Google+ Review
- June 11, 2018
Tragically disappointing. It's been almost 2 months and my car is still in repair.
Google+ Review
- June 10, 2018
Left by Gustavo G.
Google+ Review
- June 07, 2018
Left by Unni G.
One of the reasons I keep getting a Mercedes is the exceptional service of MB of Cutler Bay and the service advisors. I am always treated with prompt courtesy and professionalism. The service advisor always goes over the service plan in detail and makes sure that I understand everything. The loaner...
Google+ Review
- June 07, 2018
Left by Isabel M.
Cars.com Review
- June 06, 2018
Left by Sunil B.
HI WE DID BUY USED CAR FROM THIS DEALER BUT THE SIGN SHOWS NO WARRANTY BUY AS IT IS. AS WE REACHED ORLANDO ANTIFREEZE WAS LEAKING AND WE HAVE TO CHANGE NEW HEATER. ALSO THE SIDE DOOR IS GIVING LOT OF PROBLEMS WE TOLD THE ISSUE TO THE SALESMAN AS IT WAS WORKING IN FRONT OF HIM BUT WHEN WE REACH...
Google+ Review
- June 05, 2018
My favorite place to lease a Mercedes nice people good service
Google+ Review
- June 05, 2018
Google+ Review
- June 05, 2018
Left by Hermes H.
Charlie Rodriguez is the best employee I know at this site. Extremely professional advisor. Thanks.
Google+ Review
- June 05, 2018
Google+ Review
- June 05, 2018
Herby my service advisor is absolutely amazing!!! He is always very honest and gives the best recommendations. Not to mention he always makes sure that your ok with the wait time and always checks in to let me know my car is ready for pickup! I love coming to Mercedes because the service is impeccable.
Google+ Review
- June 05, 2018
Left by David C.
Google+ Review
- May 31, 2018
Google+ Review
- May 31, 2018
Left by Isael E.
Google+ Review
- May 31, 2018
Nice modern show room. The staff a bit aggressive not comfortable on their approach
Google+ Review
- May 27, 2018
Google+ Review
- May 24, 2018
Google+ Review
- May 24, 2018
Bueno y elegante.
Google+ Review
- May 24, 2018
Google+ Review
- May 24, 2018
Beautiful euro cars,trucks and vans.
Google+ Review
- May 23, 2018
Google+ Review
- May 23, 2018
Scam!!! please meake sure you will not waste your time or money like me, been the worst experience with a Mercedes Dealer!!!! I spend 2 days schedule a deal with Cutler Bay Mercedes; at the dealer my arrival supposed to be around 3:00 pm from Chicago and at 1:00 pm they just told me the car been...
Google+ Review
- May 22, 2018
Google+ Review
- May 22, 2018
Google+ Review
- May 22, 2018
Great service department. If you need to service your Mercedes Benz make sure to use one of the Bill Ussery locations.
Google+ Review
- May 21, 2018
Google+ Review
- May 21, 2018
Good service and.location.
Google+ Review
- May 18, 2018
Google+ Review
- May 17, 2018
Left by Ricardo V.
I have been in the business of getting brand new vehicles, mostly high end models for over 3 decades. The reason I mentioned this is because I have been through my share of Dealerships. I am not going to mention any of the other Dealerships but unfortunately "GOOD SERVICE" is becoming a thing from...
Yelp Review
- May 17, 2018
It worse experience ever.. customer service not happy at all ! Never ever wow.. supposedly to have a Mercedez specially been a customer I was expecting the best
Google+ Review
- May 16, 2018
Google+ Review
- May 16, 2018
Poco despus con el carro menos de un mes sin motivo alguno se me apaga el carro en un parque y no encendi ms llamo a roadside assistance, y de ah mi primera mala experiencia con el service de la Mercedez y desde ese da hasta el de hoy intent darles una oportunidad porque cualquiera se equivoca o...
Google+ Review
- May 15, 2018
Google+ Review
- May 14, 2018
Left by Barbara A.
Cars.com Review
- May 14, 2018
Left by Alba G.
I had a great experience the salesperson that took care of me was Amazing she never hesitated with any of the questioned that I asked she responded to my calls while negotiating the sale. I would recommend her over and over again, I hope Maribel Ramos is still there when I go back she made a...
Google+ Review
- May 12, 2018
Left by Gina F.
Google+ Review
- May 11, 2018
Left by Juan R.
We went to shop for a new E Class vehicle to be delivered in Europe. We were greeted by the General Manager, Mr. Luis Gutierrez. Mr. Gutierrez personally showed us several vehicles. He then introduced us to sales Manager Mr. Daniel Baster. Mr. Baster stated that he would coordinate all the logistics...
Google+ Review
- May 11, 2018
Mercedes-Benz of Cutler Bay, hit out of the ballpark once again.From the eagerly awaiting staff awaiting to open your door,Adam Litman is my service advisor, Adam always realizes that time is Important and is always able to get me in and out the door as efficiently as possible. And telling me...
Google+ Review
- May 10, 2018
Was satisfied. Every personnel contact was fast. The advisor was knowledgeable. My experience with the visit was positive.
Google+ Review
- May 10, 2018
I am happy to give 5 stars to the sales deparment. But Parts Deparment omg. Coral Gables is Faster. I felted the unhappiness of the day lean over me as I walk in
Google+ Review
- May 10, 2018
Scam!!! please meake sure you will not waste your time or money like me, been the wors experience with a Mercedes Dealer!!!! I spend 2 days schedule a deal with Cutler Bay Mercedes; at the dealer my arrival supposed to be around 3:00 pm from Chicago and at 1:00 pm they just told me the car been...
Google+ Review
- May 10, 2018
Google+ Review
- May 09, 2018
Google+ Review
- May 09, 2018
Left by Rolando S.
Google+ Review
- May 07, 2018
Google+ Review
- May 07, 2018
Google+ Review
- May 06, 2018
Left by Ini R.
Was satisfied. Every personnel contact was fast. The advisor was knowledgeable. My experience with the visit was positive.
Google+ Review
- May 05, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Great service, better than other Mercedes Benz Dealers
Google+ Review
- May 04, 2018
Left by Fernando P.
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Left by Victor L.
Cars.com Review
- May 04, 2018
Left by Disnet R.
Exceptional customer service from everyone in this dealership. Very happy with the sales and financing team.
Google+ Review
- May 04, 2018
Left by Danay R.
Google+ Review
- May 03, 2018
Google+ Review
- May 02, 2018
Google+ Review
- May 02, 2018
Fantastic experience with these guys, cannot recommend them enough. I came from Wisconsin to buy a used Ford Transit (Mercedes dealership, I know, but they had one and they still knew what they were doing). My rep, Rafael Torres, picked my partner and I up from the airport and took us to the...
Google+ Review
- May 01, 2018
Left by Kelly R.
Google+ Review
- May 01, 2018
Left by Roberto V.
El servicio de Adam Littman fue de primera, al igual que el representante de Hertz German Aquino...El servicio de ambos de 1 a 5 = 5 puntos...Gracias........
Google+ Review
- May 01, 2018
Left by Maria K.
Purchasing my vehicle at Mercedes-Benz of Cutler Bay has been the best car buying experience Ive ever had. No hassle, no pressure and most importantly knowledgeable. My sales professional made the purchase go smoothly and effortlessly. Exceptional first class experience!
Cars.com Review
- May 01, 2018
GREAT SCHEDULED MAINTANCE EXPERIENCE ! My advisor, Kevin, was superb in taking care of all my repair needs.
Cars.com Review
- May 01, 2018
Left by Remy H.
Very professional staff!!!!and the salesperson test drive the vehicule.
Cars.com Review
- May 01, 2018
Left by Jesus C.
One of the best car purchase experience I have ever had. Laura Delgada did a phenomenal job! Thank you Jesus Cruz
Google+ Review
- April 30, 2018
Fantastic experience with these guys, cannot recommend them enough. I came from Wisconsin to buy a used Ford Transit (Mercedes dealership, I know, but they had one and they still knew what they were doing). My rep, Rafael Torres, picked my partner and I up from the airport and took us to the...
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 27, 2018
Cars.com Review
- April 25, 2018
Very professional and prompt. Arrived a bit earlier and they took me in promptly. broken sunglass holder was replaced. Very happy Thank you
Google+ Review
- April 24, 2018
I contacted 3 dealers in my area before I bought my car. So I drove all way from Fort Lauderdale because they offered the best deal and service. 100% satisfied!
Google+ Review
- April 23, 2018
Excellent First Class Service!
Google+ Review
- April 22, 2018
Left by Daniel T.
Cars.com Review
- April 22, 2018
Cutler Bay Mercedes Service is always excellent! Ive been servicing all my Mercedes at Cutler Bay and I have never been disappointed. Herb Kanzki (Servicewriter) makes it a point to keep me informed of cost, repairs and anticipated time of delivery.
Google+ Review
- April 21, 2018
Excellent service as always! Thank you to the service advisor Charlie and manager Ruben for the superb attention and outstanding service given.
Google+ Review
- April 21, 2018
Left by Jamye P.
Exceptional customer service everytime I go to this dealer. Kevin was my advisor, he was great made sure I was in and out. He was able to get me a loaner last minute.The staff at this dealer is always very attentive.
Google+ Review
- April 20, 2018
Google+ Review
- April 20, 2018
Excelente servio y atencin del vendedor Pablo Garca
Google+ Review
- April 19, 2018
Google+ Review
- April 19, 2018
Left by Francis S.
Google+ Review
- April 19, 2018
Left by David B.
Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always accommodating!
Google+ Review
- April 18, 2018
Google+ Review
- April 18, 2018
Left by Beatriz C.
Google+ Review
- April 17, 2018
I love the service. Charlie is the best.
Google+ Review
- April 17, 2018
Excellent service, very helpful and friendly staff.
Google+ Review
- April 17, 2018
Overall great Staff and Customer service at Cutler Bay Mercedes. Herbert Kanzki is an impeccable Service Advisor!
Google+ Review
- April 14, 2018
Google+ Review
- April 13, 2018
Google+ Review
- April 13, 2018
Buena atencin y sper carros
Google+ Review
- April 12, 2018
Cars.com Review
- April 12, 2018
MB of Cutler Bay is truly a unique place. Yes, the physical facility is fantastic. Yes, the MB-AMG product is impressive. But, without the staff it would not work. The staff is extra-ordinary. I recommend MB of Cutler Bay to everyone ---- informing them how they treat you special. Go the distance to...
Google+ Review
- April 12, 2018
Cars.com Review
- April 12, 2018
Left by Raul M.
Great service excellent vendor helped us out with everything we love our new car
Google+ Review
- April 12, 2018
Left by Calixta R.
Google+ Review
- April 12, 2018
Left by Adrian R.
Google+ Review
- April 11, 2018
Cars.com Review
- April 11, 2018
I purchased a Mercedes-Benz a few years ago and always service it here. A friend suggested it and I have always been very pleased with their professionalism, knowledge and prompt service. Ask for Jose Castillo as your service advisor. He's great!
Google+ Review
- April 11, 2018
Google+ Review
- April 11, 2018
Great service
Google+ Review
- April 11, 2018
Servicio de calidad, profesionalismo de primera y amplia orientacin. Me brindaron diferentes alternativas a mi conveniencia y sal 100% complacida. Muy agradecida con Oliver Ortiz (sale manager) Maria Jose Larson (sale & leasing consultant) y Ever Aguiar ( financial service manager) El mejor equipo...
Google+ Review
- April 10, 2018
Left by Ruslan K.
Experience and price deserve strong 5 star. The sale person Oscar Yanes was truly exceptional
Cars.com Review
- April 10, 2018
Left by Anne P.
Kevin Laplanche is an excellent Service Advisor and has always treated my daughter and myself like he truly cares that we are satisfied with the service and repair. Thank you Mercedes Benz from Cutler Bay and Kevin.
Google+ Review
- April 10, 2018
Left by Joaquin B.
attentive courteous polite and efficient.
Google+ Review
- April 10, 2018
Continuing with prior post. As stated, sales person Carmen was professional and friendly. Her after purchase follow up activities were excellent.
Cars.com Review
- April 08, 2018
Left by Donna C.
What a remarkably pleasant experience! Roman was such a pleasure to work with-non-functioning wiper repaired, busy getting ready for a trip-loaner available so I could run errands, car returned spotless and cleaned. Lounge was quite comfortable and I relaxed while our key was programmed when I...
Google+ Review
- April 08, 2018
Left by Enrique F.
Cars.com Review
- April 08, 2018
Left by Susan G.
Cutler Bay Service Dept is always a great experience. Everyone is very helpful and kind. Herbert is an exceptional service representative!!
Cars.com Review
- April 08, 2018
Left by Paolo L.
Going there for the last 10 years, service is first class and Jose Castillo my service advisor is always ready to answer any questions and help in every way he can.
Cars.com Review
- April 08, 2018
My service advisor Robert Damas always does a great job of getting my car taken care of
Cars.com Review
- April 08, 2018
Left by Elton B.
Service experience was pleasant, but My problem as not solved as the Technician did not find any issue with the Car in relation to the complain I made.
Google+ Review
- April 06, 2018
Left by John L.
Google+ Review
- April 06, 2018
Needed to bring in the car for a safety recall matter and my service advisor was able to save me some time! I recently leased a new Mercedes and was getting close to the mileage for my first check-up. Since I was already there for the safety recall, my advisor, Charlie Rodriguez, suggested, why not...
Google+ Review
- April 06, 2018
Left by Dayana J.
Cars.com Review
- April 05, 2018
Excellent Service at this dealership. No issues and wait time was short.
Google+ Review
- April 04, 2018
Parts department incompetent
Google+ Review
- April 04, 2018
Google+ Review
- April 04, 2018
Left by Rosa T.
Google+ Review
- April 04, 2018
Service was excellent as always,
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
Cars.com Review
- April 03, 2018
Left by Karla P.
Sales Rep, Carmen Arrazola, was very helpful and professional. Easy and quick transaction which is what I was looking for. Would highly recommend her.
Google+ Review
- April 01, 2018
I was looking for something very specific and they treat me great.
Google+ Review
- March 31, 2018
Left message with scheduler early Monday morning. Today, Wednesday at 3:30, and Service department still had not called back. Not the first time either!!! I give them 2 stars [as opposed to 1 star] because other experiences have been better.
Cars.com Review
- March 31, 2018
Great experience. Great service. No hassles in buying the car.
Google+ Review
- March 31, 2018
Left by Rhonda M.
Google+ Review
- March 30, 2018
Cars.com Review
- March 29, 2018
Truly exceptional customer service. They kept me updated on my car and it was repaired very fast.
Google+ Review
- March 29, 2018
Google+ Review
- March 28, 2018
Left by Juan R.
Google+ Review
- March 28, 2018
Left by Joseph A.
Left message with scheduler early Monday morning. Today, Wednesday at 3:30, and Service department still had not called back. Not the first time either!!! I give them 2 stars [as opposed to 1 star] because other experiences have been better.
Google+ Review
- March 28, 2018
Always excellent service. Service Advisor Herbert Kanzki is very professional and knowledgeable.
Cars.com Review
- March 28, 2018
They always provide World Class Service. Defined my to go Mercedes-Benz dealer.
Google+ Review
- March 27, 2018
Google+ Review
- March 26, 2018
It was a great experience! Loving my new car... ask for Jack Mitrani very friendly and professional. I got a good deal for exactly what I wanted.
Google+ Review
- March 26, 2018
Ira Jones & Ewer Aguiar they both took the time to explain details of the car, they answered all questions we had. Ira made our experience of purchasing our car as smooth as possible. I would like to add that by far this has been the best car experience I have had!. Great customer service, great...
Google+ Review
- March 26, 2018
Left by Angel C.
Best Dealer in Town . Great experience
Google+ Review
- March 25, 2018
The staff at Mercedes Cutler Bay always provide great customer service. From the young lady at the desk, sales man (Albert) to the financial manager (Hugo). I purchased my vehicle from there in 2014 and had such a pleasant experience. When I was ready to get another vehicle, there was no hesitation...
Cars.com Review
- March 25, 2018
Satisfactory, I was a lirttle disappointed with the waiting time. I said we would be there at 10:00 and the car was not ready. It should have been, that was the only negative experience of the process,
Google+ Review
- March 25, 2018
Google+ Review
- March 25, 2018
Awesome experience! Special thanks to Pablo Garcia, exceptional attention!!
Cars.com Review
- March 25, 2018
ADRIANE is fabulous as my car specialist. Could not ask for better quality service.
Cars.com Review
- March 24, 2018
Exceeded my expectations with a courtesy car due to the wait time.
Cars.com Review
- March 24, 2018
Left by Iluminada D.
Exceptional service very professional employees employees make you feel welcome. Facility is a state of the art place
Google+ Review
- March 24, 2018
Google+ Review
- March 23, 2018
Google+ Review
- March 23, 2018
Left by James C.
Google+ Review
- March 22, 2018
Left by Craig S.
Cars.com Review
- March 22, 2018
Always pleased with the service and facilities. Waiting time to replace all 4 tires was a little excessive, from 11:30 am till 5:45 pm.
Google+ Review
- March 22, 2018
Left by Robin G.
From the moment I entered the showroom for a test drive, until the moment I drove off the lot with my new car, I could not have been more pleased with the level of professionalism and customer service that I experienced. Maribel Ramos, my sales consultant, was an absolute pleasure to work with. My...
Google+ Review
- March 22, 2018
Google+ Review
- March 22, 2018
Left by Julio H.
To me, it was the best car buying experience I've ever had. They were all extremely helpful with finding me the right car and very efficient throughout the whole process. I was very happy and satisfied with their service from the start and I'll definitely recommend my friends to go here so that...
Cars.com Review
- March 22, 2018
My husband and I visited and drove new luxury cars and decided on the Mercedes. The salesman was very knowledgeable and helpful. The financing went smooth and quick, I was given a wonderful loaner until be car was delivered. It was a great experience and I would highly recommend it to my friends...
Cars.com Review
- March 21, 2018
Laura Delgado / Sales Advisor is an asset to the dealership. She is caring, knowledgable and takes her time to hear the needs of the client. Luis Gutierrez / General Manager passed by to thank us for the business and check that everything was okay with the car, paperwork and delivery.
Google+ Review
- March 20, 2018
Left by Jessica P.
Cars.com Review
- March 20, 2018
Kevin offers truly Exceptional Customer Service! Thank you Clara M Faya
Google+ Review
- March 20, 2018
Left by Valentin S.
All I can say "IT WAS SUPERB" I wish my wife of 49 yrs. would treat me like that.
Google+ Review
- March 20, 2018
Google+ Review
- March 20, 2018
The level of service was exceptional! When you own a Luxury Car, you expect more.... At Mercedes-Benz of Cutler Bay has it all, the service and the attention to detail was amazing.
Google+ Review
- March 19, 2018
The maintenance at the Mercedes-Benz of Cutler Bay is the best. All the staff are first class, the treats you with dignity and respect. They promised your car will be ready in two hours and you get your car at the time indicated. I recommend this center if you want to get a number one service.
Google+ Review
- March 19, 2018
Left by Luciano P.
Google+ Review
- March 19, 2018
The staff at Mercedes Cutler Bay always provide great customer service. From the young lady at the desk, sales man (Albert) to the financial manager (Hugo). I purchased my vehicle from there in 2014 and had such a pleasant experience. When I was ready to get another vehicle, there was no hesitation...
Google+ Review
- March 18, 2018
Left by Rebecca S.
Google+ Review
- March 17, 2018
Ira Jones was fantastic and we could not have been more happy with our car buying experience. Thank you Ira!
Google+ Review
- March 16, 2018
Left by Annalie C.
Google+ Review
- March 14, 2018
Google+ Review
- March 14, 2018
Left by Shemona K.
Google+ Review
- March 12, 2018
Google+ Review
- March 12, 2018
Google+ Review
- March 12, 2018
Cars.com Review
- March 11, 2018
our experience at Cutler Bay was awesome. We would recommend this dealership and friendly staff especially our salesmen Ira Jones! He was very helpful and patient with us Thank You Monika & John Nitzsche
Cars.com Review
- March 10, 2018
Left by Richard C.
Charlie Rodriguez provided exceptional service! My 2017 Mercedes was in for routine service. The only problem was that Charlie was not informed that I was there. Once he was notified, he instantly assisted me. I had an appointment.
Cars.com Review
- March 10, 2018
From the moment you walk in you feel welcomed. The team is always friendly and courteous. I love my Mercedes Benz of Cutler Bay.
Google+ Review
- March 10, 2018
Google+ Review
- March 09, 2018
The maintenance at the Mercedes-Benz of Cutler Bay is the best. All the staff are first class, the treats you with dignity and respect. They promised your will be ready in two hours and you get your car at the time indicated. I recommend this center if you want to get a number one service.
Google+ Review
- March 09, 2018
Parts department incompetent
Google+ Review
- March 09, 2018
Google+ Review
- March 09, 2018
Google+ Review
- March 08, 2018
Google+ Review
- March 08, 2018
Google+ Review
- March 08, 2018
Left by Jesus C.
Google+ Review
- March 07, 2018
Cars.com Review
- March 07, 2018
After 4 years the car was acquired mileage is sill at the 7.000 level. The car looks like brand new and have been kept like that with all services done at MB Cutler Bay and Adrian Lee have been the professional taking care of the vehicle when servicing.
Cars.com Review
- March 07, 2018
Good service , satisfactory, nice environment , will be back for next service
Google+ Review
- March 07, 2018
The Mercedes dealership in Cutler Bay is a top-notch, state-of-the-art, Pleasant buying leasing experience. I would highly recommend them to anybody looking to get a Mercedes
Google+ Review
- March 07, 2018
Cars.com Review
- March 06, 2018
I had my truck repaired, and was charged for a repair that was covered under warranty. That same afternoon, I was contacted by the service rep to issue me a refund. other than that, excellent service and service rep!!!
Google+ Review
- March 03, 2018
Left by James O.
The best experience ever great service,great people
Google+ Review
- March 03, 2018
Google+ Review
- March 03, 2018
Google+ Review
- March 03, 2018
Cars.com Review
- March 03, 2018
Left by Barbara S.
KEVIN LAPLANCHE as always made the experience enjoyable
Google+ Review
- March 02, 2018
Left by Martine L.
Google+ Review
- March 02, 2018
Left by Annette S.
Cars.com Review
- March 02, 2018
Left by Patricia C.
Wonderful experience! Sales person was very pleasant and helpful. Very smooth purchase. I did not have to wait long at all for the delivery of my new car. Overall great experience.
Google+ Review
- March 01, 2018
Google+ Review
- March 01, 2018
Google+ Review
- March 01, 2018
Google+ Review
- March 01, 2018
Cars.com Review
- March 01, 2018
Left by Judy F.
Charlie has exceptional guest relations skills. He makes me feel at home and confident that service will be as promised. The overall environment and support staff are excellent.
Cars.com Review
- March 01, 2018
Robert Damas as usual very professional. Thank you.
Google+ Review
- February 28, 2018
Cars.com Review
- February 28, 2018
Left by Kristin C.
Everyone there was very friendly and accommodating. My sales person was Carmen Arrazola and she did a wonderful job and helped me get the best price possible!! Thank you! I love me new car!
Cars.com Review
- February 28, 2018
Left by Henry T.
Jose was very courteous and handled the entire process with professionalism and grace. He is truly an asset to your organization. I will continue to do business with Cutlerbay Mercedes.
Cars.com Review
- February 28, 2018
Left by Nivia V.
EXCELLENT, PROFESSIONAL, KNOWLEDGEABLE, PERSONABLE, AVAILABLE, ACCESSIBLE, FRIENDLY, PLEASANT, ACCOMMODATING, COMMITTED, DEDICATED, HARDWORKING ROBERT DAMAS IS ALL THE ABOVE AND MORE AND ALL THE STAFF THAT HELPED ME AT CUTLER BAY TOO
Google+ Review
- February 27, 2018
Service is top notch.
Google+ Review
- February 27, 2018
Cars.com Review
- February 27, 2018
Left by Roxana S.
The experience was very pleasant. If you are looking for a wonderful sales professional, Maribel Ramos is highly recommended.
Cars.com Review
- February 26, 2018
Bought my car in for maintenance Mr.Roman was nice the customer waiting lobby was clean and comfortable the boutique was cute juice bar kool everyone said hello treated you right...will definitely be back as soon as I gather up 2,000 dollars for the rest of what my car needs smh prices are out of...
Cars.com Review
- February 25, 2018
Great place to wait for the service however no food or snacks?! People from outside should not be able to get inside and get cold drinks and snacks?! Great hot beverage machine! Nice store
Cars.com Review
- February 25, 2018
Was excellent , I dont know why you dont acept my reviews
Google+ Review
- February 24, 2018
Welcome to Mercedes-Benz of Cutler Bay.
Google+ Review
- February 24, 2018
Left by Gloria V.
Cars.com Review
- February 24, 2018
My husband and I were referred to this dealer from another friend. She had mentioned that the service and the salesperson would meet all our expectations.she didnt lie. From the minute my husband and I arrived we knew that this is where we wanted to do business. We were given detailed information on...
Google+ Review
- February 23, 2018
Left by Heberts G.
Excelente servicio, excelente atencin. Cada vez que voy me lavan el carro, su Pantry siempre est lleno de agua, jugos, sodas y bebidas calientes. Tienen cargadores para todo tipo de celulares! Gracias Vernon por darle solucin al problema del carro de forma rpida y por informarme paso a paso a mi...
Google+ Review
- February 23, 2018
Left by Swetha B.
Google+ Review
- February 23, 2018
Google+ Review
- February 23, 2018
Left by Priscilla M.
Google+ Review
- February 23, 2018
Cars.com Review
- February 22, 2018
My wife and I have the opportunity to shop for a vehicle all over the country. I visit dealerships from Miami to Los Angeles, to see if I like a vehicle, and the sales rep. We need to like the person we deal with, to spend our money with them. I will say with the utmost confidence that we choose...
Google+ Review
- February 21, 2018
Left by Katherine A.
Google+ Review
- February 21, 2018
great place
Cars.com Review
- February 21, 2018
Left by Jackeline D.
Vernon Chang was very professional and was very caring about my needs
Cars.com Review
- February 20, 2018
Exceptional customer service from Jose the gentleman that towed my car to the service attendants to Herbert to the loaner rep to the courtesy shuttle driver. A huge thank you!
Google+ Review
- February 20, 2018
Ira Jones was fantastic and we could not have been more happy with our car buying experience. Thank you Ira!
Google+ Review
- February 20, 2018
Cars.com Review
- February 20, 2018
Mara Jos has been the best car sales officer I have met in 32 years. Not only she is extremely professional but she was very familiar and knowledgeable about the product she is selling. She made all negociaciones very easy. Thank you so much!
Cars.com Review
- February 20, 2018
Good overall service Good overall service Good overall service Good overall service Good overall service
Cars.com Review
- February 18, 2018
Great Service for last 9 years. Adam Littman is our advisor and is a true professional. US Army Aviator (Ret)
Google+ Review
- February 17, 2018
A+++++++++
Google+ Review
- February 17, 2018
Left by Angel P.
Google+ Review
- February 16, 2018
Left by Bruce Z.
Google+ Review
- February 16, 2018
Google+ Review
- February 15, 2018
Google+ Review
- February 15, 2018
Google+ Review
- February 13, 2018
Left by Berlinda R.
Everyone was very pleasant and friendly.
Google+ Review
- February 13, 2018
Google+ Review
- February 12, 2018
Left by Yesenia A.
Great service and prompt delivery. Extremely happy with the customer service and my representative Mr. Adam Littman provided first class service. I will only be taking my vehicle to the Cutler Bay location. ")
Google+ Review
- February 12, 2018
Left by Jose M.
Google+ Review
- February 12, 2018
Cars.com Review
- February 12, 2018
Excellent service I will purchase again a mercedes benz again. Actually the This is 5 mercedes benz.
Google+ Review
- February 10, 2018
Left by Suresh K.
Mr Damas is an excellent service advisor. Excellent Service.
Google+ Review
- February 10, 2018
Muy buena atencin, Robert Damas en el dpto de servicio, excelente profesional..!!!
Google+ Review
- February 10, 2018
Left by Edward H.
Google+ Review
- February 10, 2018
Left by David L.
Google+ Review
- February 08, 2018
Nice place to buy good German vehicle
Google+ Review
- February 08, 2018
Google+ Review
- February 07, 2018
great place
Google+ Review
- February 06, 2018
Yes buy a car
Google+ Review
- February 06, 2018
The Best Service Advisor there is Adrian Lee Sang.
Cars.com Review
- February 06, 2018
My salesman Robert Calle was great, very informative never putting any pressure and soft spoken
Google+ Review
- February 03, 2018
Left by Michael K.
Google+ Review
- February 03, 2018
Google+ Review
- February 02, 2018
I truly recommend Mercedez-Benz of Cutler Bay specifically sale person Albert Torres. This is our second time renewing our lease and Albert has always welcome us with a big smile. I know spend hours in a dealer can very tedious and stressful, but he really make it a great experience. Most important...
Google+ Review
- February 01, 2018
please to do business with Mercedes Benz of cutler bay, they work to maintain the optimum performance of your car and work with your budget great family to keep around, thank you .
Google+ Review
- February 01, 2018
Left by Javier G.
Very professional Sales Manager and Salesman.
Google+ Review
- February 01, 2018
Google+ Review
- January 31, 2018
Robert Dumas has been my service adviser for the past few years. I had a AC unit put in my car 15 months ago, the warranty ran out. Robert did an awesome job of getting my AC unit covered under the new warranty. I appreciate all that he does; Mercedes-Benz of Cutler Bay should be grateful to have...
Google+ Review
- January 31, 2018
Great costumer service
Google+ Review
- January 30, 2018
Costumer Service in here is a priority...
Google+ Review
- January 29, 2018
Google+ Review
- January 28, 2018
I must admit, I receive more than just the best service, I receive service that was above and beyond excellent; I have Mr. Herbert Kanzki to give my extraordinary kudos and thank you's for a job well done. He not only provided his professionalism in customer service, but his outstanding knowledge...
Google+ Review
- January 28, 2018
Excellent customer service, very professionals and definitely the best service in Miami
Google+ Review
- January 28, 2018
Google+ Review
- January 26, 2018
Yes buy a car
Google+ Review
- January 26, 2018
Cars.com Review
- January 26, 2018
I brought in my Smart car for its first maintenance service (oil change, etc.) Whilst I trust the service was performed as requested, my car was not washed before returning it to me, as their practices indicate they should have done.
Cars.com Review
- January 24, 2018
This the 4th car I purchase from Mercedes Benz of Cutler Bay, the customer service is truly outstanding. Daniel Baster and Albert Torres outdo themselves in serving their clients in a very diligent and very professional manner. They do make the difference in the way they handle the entire...
Cars.com Review
- January 24, 2018
Fast, comfortable, simple - just a wonderful overall experience.
Google+ Review
- January 23, 2018
My experience at Cutler Bay MB was unsurpassed. Every attention to detail was attended to. Herbert K. and Maribel should be commended for the outstanding service and attention that was given to me. Hugo Sanchez was terrific also. I traveled from Key West to Cutler Bay to originally have my previous...
Google+ Review
- January 23, 2018
Jose Castillo, Sergio Serrano and Danny (the manager) are amazing! Visiting Cutler Bay to receive a service, or to lease/buy a Merc or just going to the store to buy a cute t-shirt is an incredible experience! The service, their manners, the attention are top notch...and no pressure at all. They are...