Review on Google
Google Review
- May 17, 2019
Left by Gustavo G.
Everyone there is accomodating and profesional!
Review on Cars.com
Cars.com Review
- May 17, 2019
Great experience! Kevin Laplanche was a very helpful and it was a pleasure to have my vehicle serviced in such a good environment.
Review on Cars.com
Cars.com Review
- May 17, 2019
Left by Vivian P.
All those ratings are correct, but want to express my appreciation to Mr. Joe Maya. He really worked with me and my brother to get the lease acceptable to us. I'm very happy with the car. This is the first time for me with a Mercedes!
Review on Cars.com
Cars.com Review
- May 17, 2019
Fantastic Service again... Charlie continues to be a star for Mercedes!!!!
Review on Google
Google Review
- May 16, 2019
I came in the service department I was treated very politely, the personnel at service is very exceptional. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I...
Review on Cars.com
Cars.com Review
- May 16, 2019
The service advisor Kevin Is great n the service tech who worked on the car was excellent.
Review on Google
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Cars.com Review
- May 16, 2019
Left by Sam N.
Robert is my service manager, he is one of the reason why I remain a loyal customer purchsing all of my MB vehilcles from your company for the past 12 years
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Cars.com Review
- May 15, 2019
Exceeded my expectations ! I really like that I was able to set up an appoint from my phone at my convenience thru the MB app. And Not having to wait until next morning during office hours. Drop off was fast and loaner process just as well. Ready in a day and pick up was just as smooth and...
Review on Google
Google Review
- May 13, 2019
Extraordinary..you can even count on the guy who sold you the car!
Review on Google
Google Review
- May 13, 2019
Superrrrr es el mejor dealer en ventas Pablo y Frank es lo mejor que hay. Y en el departamento de servicio demasiado amables cokaboradores y eficientes. Gracias
Review on Google
Google Review
- May 13, 2019
Left by Olga M.
Everyone was very friendly and went out of their way to make sure I received my car back by the day needed. Kevin went above and beyond.
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Google Review
- May 11, 2019
Left by Nadir E.
As always... They went above and beyond for me with servicing my vehicle!!! I won't ever get a different brand...
Review on Google
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Cars.com Review
- May 10, 2019
Time and time again whether for service on my previous Mercedes or to lease another one once my lease has expired, Mercedes Benz of Cutler Bay will not disappoint!.
Review on Google
Review on Google
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Cars.com Review
- May 10, 2019
Mr. Dumas is an invaluable employee. I have met with him several times for this car and a previous sedan.
Give this man a raise!
Thanks,
Stephen Hinchcliffe
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Review on Google
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Cars.com Review
- May 04, 2019
I took my car in for service. As always great service and hospitality!
Review on Google
Google Review
- May 04, 2019
Muy agradecida de la atencin de Miriam muchacha muy amable y profesional la cual me puso en contacto con Joe Maya excelente vendedor, complaciente, paciente, elocuente en su explicacin y muy profesional. Literalmente muy agradecida!!!!
Review on Google
Google Review
- May 03, 2019
Left by Abraham H.
Essendant service from dropping off my car my service advisor and the loner all Personnel were friendly attentive again excellent
Review on Google
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Cars.com Review
- May 02, 2019
The young men (Fabian) who took care of my visit was very professional and did an great job I asked him if me being a retired Law Enforcement Officer I could get any type of a discount but he was told that they only give those types of discounts to the military and that is great and I am very happy...
Review on Google
Google Review
- May 02, 2019
My car salesman JP was unbelievable. Right off the bat he made you feel welcoming with absolutely zero pressure to buy which is one of the main reasons People hate to go car buying. He was a True professional and greatly assisted me in getting exactly the car at that I wanted. He will most...
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Cars.com Review
- April 30, 2019
Lauras service was exceptional.
The dealership was very nice and the attention to detail made the
experience a pleasure.
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Cars.com Review
- April 30, 2019
El gerente general tambien nos atendio! La vendedora Doa Carmen muy profesional!
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Review on Google
Google Review
- April 28, 2019
Staff is absolutely top-notch. Friendly, yet highly professional. I could not be more pleased and impressed. Thanks so much. I'm excited to be part of the Mercedes-Benz family!
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Cars.com Review
- April 26, 2019
Robert Damas was professional, courteous and kept me informed
Review on Cars.com
Cars.com Review
- April 25, 2019
Very professional, friendly and knowledgeable. They make you feel comfortable and you are treated VIP all the time. Daniel Baster always helpful and charismatic, he goes out of his way to make your experience at the dealer easy and smooth. Sergio Serrano an exceptional sales man, ethical and does...
Review on Google
Google Review
- April 25, 2019
Left by John P.
What an amazing experience. Ira is a person that really knows about the vehicles. He got me the best price and gadgets for my money. 100% recommended.
Review on Cars.com
Cars.com Review
- April 25, 2019
Left by Jean-pierre T.
Service professional, Herby Kanzki, did an excellent job
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Cars.com Review
- April 25, 2019
The team was great. They understood our needs and willing to help. They are highly recommended.
Review on Google
Review on Google
Google Review
- April 24, 2019
Mercedes-Benz there's no words to describe an awesome place
Review on Yelp
Yelp Review
- April 24, 2019
My interactions with the Service Department have not been the world-class experience that MB USA and MB of Cutler Bay set forth. They have failed to provide excellent customer service! When I entered into my second lease with MB, I did so knowing that I could rely not only on my car, but also on the...
Review on Google
Google Review
- April 24, 2019
Left by Alejandro P.
Horrible experiences at this service department. They are negligent in their work and create safety hazards on the road by not communicating with customers about recalls. Never buying a Mercedes again.
Review on Google
Google Review
- April 24, 2019
The car has had multiple reoccurring issues, some have even occurred three times! However, because I leased my car more than 12 months ago, it does not qualify for the lemon law. Even after acknowledging that the car is in fact faulty, both MB USA and MB at Cutler Bay believe the only solution is...
Review on Google
Google Review
- April 23, 2019
Excellent service and good employees specially Juan Castillo service advisor
Review on Google
Review on Google
Google Review
- April 23, 2019
Left by Luis V.
Excellent service ! I recommend widely this MB Dealer.
Review on Cars.com
Cars.com Review
- April 23, 2019
Left by Constance K.
Greeted with a smile. Professional. Clean. My advisor, Adrian Lee-Sang is exceptional! Adrian keeps me posted with the maintenance and when the completion most likely will be finished. Adrian recommends repairs to my car which would involve my safety (tires). I appreciate Adrian's honesty when asked...
Review on Cars.com
Cars.com Review
- April 23, 2019
Left by Kenn M.
Service was performed professionally and timely. All people involved were polite and courteous. I was completely satisfied with the service.
Review on Google
Google Review
- April 22, 2019
Juan Carlos at the Parts Department provided great quality customer service to me. He was always communicative of the parts arrival and assisted to getting the parts to me as soon as possible. I will be definitely be ordering when the third time comes around.
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Cars.com Review
- April 20, 2019
I asked for a complimentary car was and my car was never was and cleaned correctly. The outside was dirty and the inside was ok. I would had expected a better service.
Review on Google
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Google Review
- April 18, 2019
My service advisor Robert Damas is the best. He was very helpful and notified me of any updates while my car was being serviced.
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Cars.com Review
- April 18, 2019
I had an situation there but Billy Ohly was very helpful and professional in helping getting matters taken care of.
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Cars.com Review
- April 17, 2019
From beginning to end, it was a friendly environment. Laura and Janyll were amazingly friendly and professionals. Every stage of the purchase was smooth and clear. I will definitely come back again and again.
Denie Harris Replied: Thank you!
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Cars.com Review
- April 16, 2019
Left by Marilyn C.
Excellent service and convenience to get my car serviced
Denie Harris Replied: Thank you!
Review on Cars.com
Cars.com Review
- April 16, 2019
I was extremely impressed with the level of service that Maribel provided. She was also extremely helpful in getting us the best deal for our needs. If you are in the market for a new car I highly recommend that you stop by and ask for Maribel..
Denie Harris Replied: Thank you so much!
Review on Google
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Google Review
- April 09, 2019
Alex Gonzalez went above & beyond, giving me a great experience at MB of Cutler Bay
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Google Review
- April 07, 2019
From start to finish every single person and detail was fabulous! Thanks, to Jose Castillo for always making my experience easy.
Review on Cars.com
Cars.com Review
- April 07, 2019
Service Advisor Kanzki Herber. Very professional, you dont need to wait long they have you leaner ready Everybody there are very nice always tried to help with our needs.
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Cars.com Review
- April 06, 2019
As usual, the service department at Mercedes Benz Cutler Bay is outstanding. A couple of days ago I got a nail in my rear tire, I called for Adrian my service rep and he was off that day. Jesus who answered the call for him was very helpful he ordered the tire for me and informed me it would arrive...
Review on Google
Google Review
- April 04, 2019
Left by Armando M.
excellent customer service and the service was quick
Review on Cars.com
Cars.com Review
- April 03, 2019
Left by Eve K.
Mercedes Cutler Bay makes each and every experience easy and pleasurable.
This dealership couldnt be more welcoming and friendly, as well as knowledgeable and efficient!
From selecting a car, to purchasing(or leasing), to tutorial about your new car, and then regular maintainence visits, every...
Review on Cars.com
Cars.com Review
- April 03, 2019
I'm happy with my new car , the seller was very professional excellence
Review on Google
Google Review
- April 03, 2019
I have been going to the Cutler Bay location for 8 years, within my family and business we have several vehicles/sprinters. We always receive excellent service, the staff is very professional and friendly. The facility is not only beautiful but maintained to high standards.
Review on Google
Google Review
- April 03, 2019
Left by Miguel C.
Excellent attention & service Albert Torres, thank you.
Review on Google
Google Review
- April 03, 2019
Left by Heidi M.
Immediate attention, excellent service, and a first class service area. Fantastic experience that keeps MB owners loyal to the brand.
Review on Google
Review on Google
Google Review
- April 02, 2019
Left by Carina J.
I worked with Carlos Gutierrez and his team and they were excellent. Carlos was professional, thorough and very knowledgable. He was patient as I perused different options and was incredibly friendly. I highly recommend MB Cutler Bay, Carlos, Daniel and the rest of the staff there!
Review on Cars.com
Cars.com Review
- April 01, 2019
The service department is great, they are on time, fast and very professional.
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Review on Google
Google Review
- March 31, 2019
I always receive warm, professional and courteous service at Cutler Bay Mercedes Benz. This is the reason I have been a loyal customer for many years. Thank you for being the BEST!
Review on Google
Google Review
- March 31, 2019
Left by Pamela M.
We had the best car-buying experience! The entire team made us feel welcome, comfortable and it was a very smooth process. Oliver Ortiz and Pablo Garcia were extremely professional and provided top class customer service to us. They were very knowledgeable and made the process fun and enjoyable....
Review on Google
Review on Google
Google Review
- March 30, 2019
Left by Natalia A.
If you want to feel like a Queen or King for the day, make sure to take your business to Cutler Bay. I couldnt have asked for a better team to work with. Friendly, knowledgeable and team players. Everyone knew what to do and when to do it. I have been purchasing MB for the past 19 years and today...
Review on Cars.com
Cars.com Review
- March 30, 2019
Left by Laura C.
Great inventory, great customer service, easy to be a repeat customer
Review on Google
Review on Google
Google Review
- March 30, 2019
Left by Jose C.
Excellent service, excellent personnel they really go all out for you to have one of a kind experience
Review on Cars.com
Cars.com Review
- March 30, 2019
Left by Theresa M.
My service adviser, Charlie Rodriguez, ALWAYS goes above and beyond expectations. He knows what coverage I have and then makes sure i take full advantage of what is available beyond the normal maintenance needed.
Review on Cars.com
Cars.com Review
- March 30, 2019
Left by Rossie J.
They are always attentive and helpful with me and my needs and concerns.
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Google Review
- March 28, 2019
The service department at Mercedes Benz of Cutler Bay is exceptional. I have been there many times and never has there been any service that is less that excellent. Charlie Rodriguez is always on top of everything. He is extremely professional and dedicated. If I had to rate him it would be 5...
Review on Cars.com
Cars.com Review
- March 28, 2019
Jose is always giving the highest level of customer service.
Review on Google
Google Review
- March 27, 2019
I truly had the best experience buying a used Mercedes Sprinter, Anthony Paz from Mercedes-Benz of Cutler Bay send me the listing via email, came the next day to my business location to show me the vehicle, the following day the deal was done and the vehicle deliver to my door.5 stars for...
Review on Google
Google Review
- March 27, 2019
Fast friendly service while I waited. Very nice waiting area and huge showroom.
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Review on Google
Google Review
- March 25, 2019
Staff has always been very professional, and punctual I can with confidence bring my Benz in for service and have a loaner ready. I have little confidence taking it anywhere else. Managers treat the customers and staff like family.
Review on Cars.com
Cars.com Review
- March 25, 2019
Left by Carroll W.
Service performed exceedingly well and in timely fashion
Review on Cars.com
Cars.com Review
- March 25, 2019
The minute I walked in I was acknowledged by the staff and helped right away. I was asked to wait for my rep to come talk to me and he came over within probably 10 mins. My service was going to take about 3 hours so they had no issue giving me a loaner which I appreciate - not all dealers give you...
Review on Cars.com
Cars.com Review
- March 24, 2019
My service advisor Mr. Damas set up the appointment and kept me informed of service Bri g done to my car on a daily basis. Great people, great service
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Cars.com Review
- March 21, 2019
Adrian is professional and knowledgeable. The device experience is always
superb. Drop-off and pick-up are quick and easy. Adrian keeps me updated
through the day and alerts me when my car is ready. I never have to think
about calling to find out how the service is going.
Review on Cars.com
Cars.com Review
- March 21, 2019
Left by Cynthia B.
I have leased 3 vehicles from this dealership. The team treats me with respect and is very happy to get into as much detail, on the sales as well as the service side, as I am interested in. I would always recommend using Cutler Bay for you Mercedes dealer
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Cars.com Review
- March 21, 2019
Although the process was good and nice, however it took more than 5 hours, a lot of time to buy a car
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Cars.com Review
- March 20, 2019
I was a little weary that Mercedes would surpass BMW customer service, I have been a proud owner of Several BMW past 8 years. To my surprise, the service was exceptional from Charlie Rodriguez to Arielwho loaned me a brand new Mercedes. I purchased the car at cutler bay because the coral gables (I...
Review on Cars.com
Cars.com Review
- March 20, 2019
Left by German Z.
excellent service from my service advisor Robert Damas,thank you
Review on Cars.com
Cars.com Review
- March 20, 2019
Best car buying experience I have ever had when purchasing a vehicle.
Review on Google
Review on Google
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Cars.com Review
- March 19, 2019
Left by Mohsen B.
I really enjoyed the quality of the service. The best thing is the courtesy car cleaning it worth a million
Review on Google
Google Review
- March 19, 2019
Left by Francis S.
As always Herbert was very polite, knowledgeable, and professional. I am very pleased with the support received from him. I am happy and grateful to him and the mechanics the way they take care of me. Thanks a million. Very RespectfulFrancis A Suarez
Review on Google
Review on Google
Review on Google
Google Review
- March 18, 2019
As always, my experience at MB of Cutler Bay was exceptional... Their professionalism, knowledge, courtesy throughout the visit was outstanding. Service was done by Robert Damas, under the leadership of Ruben Abreu; and was completed within the time promised. Our family likes Mercedes Benz...there...
Review on Cars.com
Cars.com Review
- March 17, 2019
This is my first Mercedesbenz experience. I think after this service I will ver want to drive a different vehicle
Review on Cars.com
Cars.com Review
- March 17, 2019
El primer contacto fue telefnico y debo decir que la persona que me atendi fue una maravilla, contest mis preguntas gas , no me hizo perder tiempo y al final logr que que fuera a la tienda.
El personal es muy amable y cordial.
Nos trataron increble. La vendedora fue una maravilla, amable, energa...
Review on Google
Review on Google
Google Review
- March 16, 2019
Left by Fernella P.
I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and leadership styles. Herbert is top of the line Service Advisor. I am not willing to trade them for anything in the world. I like the fact that Mr....
Review on Google
Google Review
- March 16, 2019
New Review: So about the a week ago, the SAM control module was damaged out of nowhere again, which would cost me another $1,700. I sold the the car at Carmax. They gave me $5,500 (Better than I expected), and I'm finally done with Mercedez-Benz!Old Review: I'd spent more than $7000 to fix the A/C....
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Cars.com Review
- March 15, 2019
Great service nice and clean , Herbert from service was very good
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Cars.com Review
- March 14, 2019
Left by Lorenzo B.
Always a pleasure to deal with MB of Cutler Bay. Superb!!
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Google Review
- March 13, 2019
A fantastic place to purchase a vehicle! I had a spectacular experience in the process of getting my car. Daniel Baster was of great help! He was attentive and efficient .Estoy muy feliz con la compra de mi carro, el servicio es unico e incodicional. El seor que nos atendio, Daniel Baster tuvo...
Review on Google
Review on Google
Google Review
- March 13, 2019
Left by Ofelia T.
Charlie Rodriquez in service and the reps in the car loaner section were excellent! Very friendly and accommodating.
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Cars.com Review
- March 10, 2019
Left by William P.
Once again I had the pleasure to receive the best customer service from Robert Damas. He has proven in multiple occasions that he is a true professional with a high integrity and an unsurpassed ethic . I will definitely be back to Mercedes Benz cutler Bay for my car service
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Cars.com Review
- March 06, 2019
Left by Richard R.
Great service experience, I will definetely be buying my next car from MB of Cutler Bay. Looking to probably upgrade my c300 to a newer within the next 8-9 months.
Review on Cars.com
Cars.com Review
- March 06, 2019
Its always a wonderful visit, customer service and my representative always go above And beyond
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Cars.com Review
- March 05, 2019
Left by Jeffrey S.
Great Service and Excellent service by the Service advisor Kevin Laporte.
Review on Cars.com
Cars.com Review
- March 05, 2019
Left by Danny M.
Adam Littman is the best asset this facility has. He is an excellent service representative and employee. Thanks for everything. Danny Martin
Review on Google
Google Review
- March 04, 2019
Buy your car here but get it serviced in CG. The service department is really bad.
Response from the owner Replied: We are going to give you a call so that we can address your issues with the service department. We want to meet your needs and expectations in both sales and service. We hope that we can make this better.
Review on Cars.com
Cars.com Review
- March 04, 2019
Great service. Great people. Everyone is very friendly.
Review on Cars.com
Cars.com Review
- March 04, 2019
Left by Mindy M.
My service advisor was excellent. He explained everything and made sure all repairs were done prior to me picking up my car. Those things which have to be done at a later date were scheduled.
Review on Google
Review on Cars.com
Cars.com Review
- March 02, 2019
Left by Tania R.
Like always, i love this dealer, i been a customer of this dealer for 10 years
Review on Google
Google Review
- March 02, 2019
Albert Torres is by far the BEST sales person to work with . He meets all of your needs and expectations plus he puts his maximum energy to close your deal exactly to what you want.Thank you again for our S560 we love it
Response from the owner Replied: Thank you!
Review on Yelp
Yelp Review
- March 01, 2019
Always been happy with the service I have received. My service adviser, Charlie, is always great. He follows up before, during, and after the work has been completed. Always receive a loaner car, and when my car is returned it is always detailed like new.
Review on Cars.com
Cars.com Review
- February 28, 2019
Best service and greatest personel thank you Charlie Rodriguez
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Google Review
- February 28, 2019
Awesome experience. Kudos to Mr Kanski and an A+ for the guys in the loaner office!
Response from the owner Replied: Thank you!
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Cars.com Review
- February 27, 2019
Mr. Raydel Leon and Wendy were teuly exceptional !
Review on Google
Google Review
- February 27, 2019
Dejo este review con mucho gusto porque honestamente fue increiblemente buena la experiencia que tuvimos en este dealer, agradecido con el Manager por su comprencion y ayuda, con el senor de financing por su rapidez y profecionalismo y especialmente con el vendedor "Pablo Garcia", eres el mejor,...
Review on Cars.com
Cars.com Review
- February 27, 2019
Great service and the customer service is excellent
Review on Google
Review on Google
Google Review
- February 24, 2019
Left by Farah B.
My Sales & Leasing Consultant, Ira Jones, was exceptional! Very professional from start to finish. All of my questions and concerns were addressed in detail and to my satisfaction. There were no high pressure tactics. I felt comfortable moving through the process at my own pace. The showroom was...
Review on Google
Google Review
- February 23, 2019
It was a great experience. Courteous and very professional. I am extremely satisfied. Thank you.
Review on Google
Review on Google
Google Review
- February 22, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.
Review on Google
Google Review
- February 21, 2019
Left by James R.
JP Basagoitia is THE BEST Sales Associate at this location. After owning BMWs for years, I decided to just test drive a Mercedes due to the fact that I encountered a poor pricing experience with BMW, despite being part of their loyalty program. Needless to say, this was the best car buying...
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Cars.com Review
- February 21, 2019
Always a pleasure to do business with Mercedes Benz of Cutler Bay. Both Robert Damas (Service Advisor) and Ariel (Loaner Dept) were wonderful to deal with. Thank you for a wonderful experience!
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Cars.com Review
- February 20, 2019
Left by Rose V.
When it was time to turn in my lease, I considered taking a look at the other brands. However, when my salesperson, Carmen Arrazola, from MB of Cutler Bay contacted me to come in I agreed. She asked me what I was looking for in terms of vehicle, out of pocket costs, and monthly payment and she...
Review on Google
Google Review
- February 20, 2019
Left by Boris Z.
Great dealer Felt good walking out the door with a real good feel! Love my new GLE43
Review on Cars.com
Cars.com Review
- February 19, 2019
Left by Henry T.
Kevin was very courteous and a consummate professional. This is my first new car in probably 10 years so this was an excellent experience for my wife and l. The facility was super clean and other staff were extremely polite and courteous as well. Im glad to have my Mercedes!!!
Review on Google
Google Review
- February 19, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee you will get the best deal.
Review on Google
Google Review
- February 18, 2019
Left by Noemi L.
Service advisor answered all my questions and kept me updated every step of the way. My car was in the shop for a week and they provided me a loaner until my car was ready. Love MV!
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Google Review
- February 16, 2019
Left by John C.
Our Service Representative, Adrian Lee Sent, and Toya of M-Brace, handled the problem of a car that wouldn't start by towing it to the dealership, giving me a loaner (1919 GLE400 like my 1916), diagnosing the problem, replacing the battery under warranty = all at no charge. You bet that I am pleased...
Review on Google
Google Review
- February 16, 2019
Left by Sujhail C.
Kevin my service advisor was wonderful and my car was done the same day! Thanks Kevin!
Review on Google
Google Review
- February 15, 2019
Left by Blanca F.
The Service at Mercedes Benz of Cutler Bay is Exceptional. I greatly appreciate the Service team. The advisor is always courteous and attentive to my services need. I highly recommend this dealer and many of my friends. Thank you Mercedes Benz of Cutler BayBlanca
Review on Google
Review on Google
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Cars.com Review
- February 12, 2019
Mercedes Benz of Cutler Bay offers a great service. I have my personal service processional, Kevin, who I can call or text to his mobile phone when I have issues with my car. He takes care of my car, gives me a loaner and when is done he sends me an email with the bill which I pay from my phone...
Denie Harris Replied: Thank you for this review!
Review on Google
Google Review
- February 12, 2019
I have bought several cars from MB Cutler Bay and I keep doing business with them because of the amazing customer service and professional attention my wife and I have received over the years. In particular the service from Sales Manager Daniel Baster and Service Advisor Jose Castillo. For over 10...
Review on Google
Review on Cars.com
Cars.com Review
- February 11, 2019
Good selection of models and courteous and fast service.
Review on Cars.com
Cars.com Review
- February 09, 2019
Left by Ana P.
Overall the service was excellent and the service advisor Robert Damas was very kind and professional.
Denie Harris Replied: Ana, thank you for this review!
Review on Cars.com
Cars.com Review
- February 09, 2019
I brought my car in to be serviced, it was my first time since purchasing the car. The only downside was the car was there for most of the day. However, I had a loaner so I was able to get my tasks for the day completed. Howver, from the moment I drove in it was truly an exceptional and pleasant...
Denie Harris Replied: Thank you!
Review on Cars.com
Cars.com Review
- February 08, 2019
We can not complaint, service is amazing. No pressure and loaner service is impeccable. From Charlie Rodriguez at service and Ariel at the loaner department they provide excellent service
Denie Harris Replied: Thank you!
Review on Google
Review on Cars.com
Cars.com Review
- February 07, 2019
Left by Ramiro P.
Herbert Kanzki was overall excellent. He was professional,
courteous, and knowledgeable. He made sure I was informed throughout
my vehicles service. I would definitely have my service here again.
Thank you to Herbert and the Mercedes Benz team at Cutler Bay.
Denie Harris Replied: Thank you!
Review on Cars.com
Cars.com Review
- February 07, 2019
As always, my experience at this dealership having my car serviced was great.
Denie Harris Replied: Thank you!
Review on Google
Review on Cars.com
Cars.com Review
- February 06, 2019
I really appreciate the positivity and support during my shopping experience
Denie Harris Replied: Thank you!
Review on Google
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Google Review
- February 04, 2019
Left by Gabriel R.
Dealing with Daniel Kwok was one of the easiest and more pleasant experiences in car leasing since I've been in Miami. Daniel not only made all information clear and understandable, he went above and beyond to ensure my needs were met and I drove away with the best deal in the market. I will most...
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Cars.com Review
- February 02, 2019
I went to the dealership to see the inventory on used cars and ended up buying the car that same day. The experience was excellent, the salesperson Carlos was very helpful. Overall great experience with All the staff from Daniel sales manager to the finance department.
Denie Harris Replied: Thank you!
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Google Review
- February 01, 2019
Continuing with prior post. As stated, sales person Carmen was professional and friendly. Her after purchase follow up activities were excellent.And service Adrian Adrian Lee Sang is terrific!
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Cars.com Review
- January 31, 2019
Left by Tomas G.
My service advise was great explaining every details of the service
Denie Harris Replied: Tomas, thank you for this 5-star review!
Review on Yelp
Yelp Review
- January 30, 2019
Horrible service and sleezy car sale reps, especially the sales rep that met with me (Ahmad Gonzalez) tossed my licensed after punching in the numbers and tossed me to the side once I did not like the quote he gave me. Did not expect such horrible costumer service from Mercedes Benz.
Review on Cars.com
Cars.com Review
- January 29, 2019
Herbert Kanzki is an excellent advisor. I have been to many dealers for service with different cars and this dealer is trully exceptional. Herbert takes the time to help and explain everything. I feel I am getting good guidance and getting help from someone I trust. Because of this I highly...
Denie Harris Replied: Margarita, thank you for this great review!
Review on Google
Google Review
- January 29, 2019
New Review: I'd spent more than $6000 to fix the A/C. Guess what? 4 months later, the A/C broke again! This place is a rip-off!Old Review: On Thursday, I received the text from Adrian Sang saying the car had been sent back (to Bill Ussery Motors Collision Center) on Wednesday,At 4:02pm, I...
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Cars.com Review
- January 28, 2019
Service Writer Adrian is truly an exceptional person to go to with our GLK 350 service needs. His experience, knowledge and professionalism really lends us to visiting Cutler MB over other dealerships.
Denie Harris Replied: Thank you, David and Esther, for this great review!
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Cars.com Review
- January 27, 2019
My Service Advisor, Roman Hernndez, carefully explained what needed to be done. Hes very professional and courteous. The service was completed at the time he had indicated. The car was in absolute impeccable condition inside and out. Vernon handled the check out and he also showed care and...
Denie Harris Replied: Silvia, we are so glad you had a great experience. Thank you for the review!
Review on Cars.com
Cars.com Review
- January 26, 2019
Left by Alexa S.
Took car in for maintenance. Car needed to stay one day for warranty fix as well. The service was completed timely and was well done. Thanks.
Denie Harris Replied: Alexa, thank you for your review!
Review on Cars.com
Cars.com Review
- January 26, 2019
Personnel was attentive and the car pick up process was very quick.
Denie Harris Replied: Thank you, Ms. Rosado-Corzo, for this terrific review!
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Cars.com Review
- January 26, 2019
I drive down from Weston right past two other dealers for their excellent service (I have tried the others but they have horrible service!).
Denie Harris Replied: Roman, thank you for this 5-star review!
Review on Cars.com
Cars.com Review
- January 26, 2019
The success of this dealership in service starts with the service writers. Charlie Rodriguez is without question an incredible asset to this dealership. His attention to detail is second to none. He follows up and makes service on our automobile a hassle free experience
Denie Harris Replied: Jim, thank you for the terrific words about Charlie Rodriguez and for this great review.
Review on Cars.com
Cars.com Review
- January 26, 2019
We are very pleased in every way with Cutler Bay Mercedes
Denie Harris Replied: Thank you, John and Monika, for your visit and for this great review.
Review on Google
Google Review
- January 25, 2019
the Mercedes Benz of Cuttley bay is the best and if you want to find a great service representative ask for Charlie Rodriguez in service , he know everything from your Mercedes , i live 20 miles away , but only for Charlie , i prefer go to the Cuttler Bay Mercedes and if Charlie change to other...
Review on Cars.com
Cars.com Review
- January 25, 2019
Herbert Kanzki is an a exceptional staff. He takes the time to go through your profile, tells you what you need to change immediately and what you can still watch out for. He smiles and bubbles with enthusiasm
Denie Harris Replied: Thank you for this 5-star review!
Review on Google
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Google Review
- January 23, 2019
Wendy Schonder was amazing! A mixture of southern hospitality and professionalizm.I was ancious because my car keys were stolen but she handled it well and deactivated the stolen key.I live in Gables but i think i will move my services over to Wendy moving forward!Thank you Wendy!
Review on Cars.com
Cars.com Review
- January 23, 2019
My 2017 GLE was vibrating and steering wheel was shaking when I reached 60 mph.
Service advisor, CHARLIE RODRIGUEZ, was friendly and professional. He test drove it. He noticed the vibration. He initiated the service order. He provided me with a loaner vehicle. He sent me his contact information...
Denie Harris Replied: Thank you, Rob, for this great review.
Review on Cars.com
Cars.com Review
- January 23, 2019
Left by Jose C.
Excellent service and sales provide by Albert. He is an asset to the organization.
Denie Harris Replied: Jose, thanks for this great review!
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Cars.com Review
- January 22, 2019
Mr Abreu makes people come back to service in this facility
Denie Harris Replied: Manuel, thank you for this terrific review!
Review on Google
Google Review
- January 21, 2019
Left by Shon P.
Danny Kwock is the guy by a car from! Honest straight and not playing around like in other dealerships, really worked hard to find me the best deal. Thank you!
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Cars.com Review
- January 20, 2019
Excellent Service and attention to detail. If you don't have a service adviser...contact Charlie.
Denie Harris Replied: Thank you, Peter, for this great review.
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Cars.com Review
- January 20, 2019
Left by Evelyn J.
Service was outstanding. Received car earlier than expected.
Denie Harris Replied: Thank you, Evelyn, for this great review.
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Cars.com Review
- January 20, 2019
Great dealership. Very organized. Very good customer service. Always clean, always ready to address customer service needs.
Denie Harris Replied: Thank you for this great review!
Review on Google
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Yelp Review
- January 18, 2019
I'm very pleased with the experience at the dealer. The place has a nice atmosphere and sales staff is welcoming and accommodating (not aggressive like other places). Oscar Yanes took great care of us and was very professional.
Review on Google
Google Review
- January 17, 2019
My overall experience has been great. I purchase my first S Class Mercedes in this dealership from Mr. Sergio Serrano. He was great 6 years ago and even better now. I couldn't be happier.Mr. Sergio Serrano is an experienced, knowledgeable and professional sales individual; but best of all, he is...
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Cars.com Review
- January 17, 2019
pleasure keep doing business with Mercedes Benz Cutler Bay
Denie Harris Replied: Thank you for this 5-star review!
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Google Review
- January 16, 2019
Excellent service, very friendly and professional staff. Adam Littman, my service advisor was very professional and courteous. The process of obtaining a loaner was quick and efficient. I will definitely return here for service, even though is out of my way.
Review on Google
Google Review
- January 16, 2019
Left by Ana K.
Amazing service at Mercedes Benz. My service rep Herbert was truly the best! Excellent!
Review on Cars.com
Cars.com Review
- January 16, 2019
Thank you, Jose Alfonso, for a painless experience. Love my car and you made it simple!
Denie Harris Replied: Thank you, Becky, for this great review!
Review on Cars.com
Cars.com Review
- January 16, 2019
Left by Carolina B.
MY SALESPERSON VERY PROFESSIONAL!!!!! (OSCAR YANES) THANK YOU FOR EVERYTHING SAME MY FINANCIAL SERVICE MANAGER (EVER AGUIAR)
Denie Harris Replied: Carolina, thank you so much for this great review.
Review on Cars.com
Cars.com Review
- January 16, 2019
Frank was truly a delight to work with on the purchase of my G Wagon. He was very professional and attentive. He is an asset to the dealership.
Denie Harris Replied: Joanne, thank you for your business and for this great review.
Review on Google
Google Review
- January 15, 2019
I came in the service department I was treated in a very nice way. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received! thank you so much.
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Yelp Review
- January 12, 2019
The whole purpose of having a "luxury car" is getting the 5 stars service. My door handle stopped working (it seems to be a whole brand issue). This is something that just happens, it is not that you can set an appointment ahead of time. I am a person with an extremely busy schedule (like most...
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Cars.com Review
- January 11, 2019
I am satisfied with staff and service done to my vehicle
Denie Harris Replied: Thank you, Joan!
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Google Review
- January 09, 2019
Wendy (service advisor) was very helpful and courteous. Problem with car resolved satisfactorily
Review on Google
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Cars.com Review
- January 06, 2019
The service staff are completely dedicated to helping you through the service process of your vehicle. No reason to go anywhere else, unless you live too far a way!!!
Denie Harris Replied: William, thank you for your business and this great review!
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Google Review
- January 03, 2019
They dont do oil change, they do maintenance at $480 LOL pathetic!
Review on Google
Google Review
- January 01, 2019
Left by Ira P.
great personal attention by Herbi service writer
Review on Cars.com
Cars.com Review
- December 30, 2018
Left by Jose M.
outstanding service. Vernon Chang was on top of the status of my car service. Told me about a recall I was not aware of. Also the Loaner Car was easy to setup and very flexible.
Denie Harris Replied: Jose, thank you for this great review. Happy new year!
Review on Cars.com
Cars.com Review
- December 30, 2018
Left by Eamon D.
Excellent service by Herbert . I always receive exceptional service and care whenever i brings my vehicle in
Denie Harris Replied: Thank you, Eamon, for this great review. Happy new year!
Review on Cars.com
Cars.com Review
- December 30, 2018
. Frank es un excelente vendedor, ya es parte de nuestra familia. Muy atentos, rpido el servicio , muy complacientes, salimos muy felices con el nuevo carro. Gracias a todos, en especial a Frank, y el manager.Se los recomiendo a todos 100 por ciento.
Denie Harris Replied: Muchas gracias, Maria!
Review on Cars.com
Cars.com Review
- December 29, 2018
Amazing team. Luis and his team where amazing tomwork with on my new lease. The entire experience was great. I already recommend two clients.
Denie Harris Replied: Jessica, thank you for the review and thank you for your recommendations! Happy new year!
Review on Google
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Cars.com Review
- December 28, 2018
excellent service and very good customer experience
Denie Harris Replied: Fransisco, thank you for this great review! Happy new year!
Review on Cars.com
Cars.com Review
- December 27, 2018
Left by Darsys M.
Im super happy with the service Sergio and the mercedes team offered me! Im super happy with my dream car!!
Denie Harris Replied: Hi Darsys, we are super happy that you are super happy! Thank you for your review! Happy new year!
Review on Cars.com
Cars.com Review
- December 27, 2018
As usual great experience at Mercedes Benz of Cutler Bay.
Denie Harris Replied: Thank you, Humberto, for this great review.
Review on Cars.com
Cars.com Review
- December 24, 2018
This my fourth Mercedes and my second car with Pablo. They are professional, kind, caring and extremely helpful. Pablo Garcia and the excellent team at Mercedes Benz of Cutler Bay is way above any other car agency. I tell them exactly what I will need to make a deal and they make it happen. The...
Denie Harris Replied: Thank you for your amazing review, Maria, and thank you for your business. Happy new year!
Review on Google
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Google Review
- December 22, 2018
Fast Service!!! Jose Alfonso is a true professional and looks for your best interest. Thanks for helping me today, hope to close on my deal soon.
Review on Google
Review on Google
Google Review
- December 22, 2018
Left by Wesley L.
Great experience, I love my car, great price, interest rate and amazing service from Joe and Adam.
Review on Cars.com
Cars.com Review
- December 22, 2018
Our Sales person Maribel Ramos was very professional and at the same time friendly. She made sure to accommodate my mother in the vehicle that was best for her.
We were very happy with the outcome, just like every time we go to the Mercedes Benz in Cutler bay.
Denie Harris Replied: Iliana, thank you for your business and for taking the time to write this great review. Happy new year!
Review on Yelp
Yelp Review
- December 21, 2018
Best service ever. Oscar the sales person was amazing and the Financier guy was really cool we got some great gifts. Just the best experience For now on I have a new dealer recommended 100%.
Review on Cars.com
Cars.com Review
- December 21, 2018
Left by Cristina F.
Very pleased with my salesman and manager . They were both very helpful and tried to accommodate my needs and price range that was acceptable to me
Denie Harris Replied: Cristina, thank you for your business and this great review.
Review on Google
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Google Review
- December 20, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, MB had to accept and abide by the...
Review on Yelp
Yelp Review
- December 19, 2018
Had a recall issue with my Smart Car so took it to this dealership. They called and said I needed nearly $2,000.00 worth of repairs. I opted for none because they all seemed very high priced. Replace engine belt on car with 20,000 miles? And for $212.00? The place looked nice, and the people...
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Google Review
- December 15, 2018
I had a very bad experience when I tried to get a lease of a $57k car. I was asked to give $9000 down paying a monthly amount of $900 without even giving me the option to do the business. The Cutler Bay Mercedes dealer should be out of business is they continue like this. However in the same week I...
Review on Cars.com
Cars.com Review
- December 15, 2018
Left by Cecilia D.
My services advisor Charlie Rodriguez is a big factor in the five star rating.
He is so kind and helpful and very professional. Everyone is very attentive when you
Drive in for service
Denie Harris Replied: Cecilia, thank you for this great review!
Review on Cars.com
Cars.com Review
- December 15, 2018
Left by Marcia L.
My visit was very pleasant, Vernon was very friendly and helpful
Denie Harris Replied: Thank you, Marcia, for this great review and for your business!
Review on Cars.com
Cars.com Review
- December 15, 2018
I purchased my Mercedes from the West Palm Beach dealership for a great price and I was able to get the color I wanted. At the time of the purchase of my car I also bought the wheel and tire insurance since I have the type of car that has the run flat tires. I was told this was an insurance I could...
Denie Harris Replied: Thank you for your kind words about Carlos and Mercedes-Benz of Cutler Bay. We are here for you if you need us!
Review on Google
Google Review
- December 14, 2018
Left by Andrew A.
Always excellent service. Service Advisor Adam is very professional and knowledgeable.
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Cars.com Review
- December 12, 2018
Left by Yandi M.
Excellent customer service. Carlos Gutierrez was very helpful during the whole process. Highly recomended
Denie Harris Replied: Yandi, thank you for your terrific review!
Review on Cars.com
Cars.com Review
- December 12, 2018
Roman Hernandez , amaizing customer services, great person and dedicated with customer, was a pleasure to be there, thanks.
Denie Harris Replied: Neibys, thank you for this review! We appreciate your business.
Review on Google
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Cars.com Review
- December 10, 2018
Thank you Kevin for being a great service provider when my car needs servicing & Repair. You're always professional and on point.
Denie Harris Replied: Wanda, thank you for this great review!
Review on Google
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Cars.com Review
- December 07, 2018
As usual I received excellent service. Staff is all professional and waiting area very comfortable.
Denie Harris Replied: Thank you, Claudia, for this great review!
Review on Cars.com
Cars.com Review
- December 06, 2018
The Service and Dedication of the MB Cutler Ridge Dealership, Service Manager, Mr. Ruben Abreu must be recognized and rewarded...
It is his limitless desire to please MB customers that makes it easyto comeback to this dealership, time and again...
Congratulations to the Cutler Ridge's...
Denie Harris Replied: Santuzza, thank you for this review and for the amazing words about Ruben. He really is so terrific! Thank you for your business!
Review on Cars.com
Cars.com Review
- December 06, 2018
Amazing sales, service, and above all attention. Nothing but the best. Thank you!! A+++
Denie Harris Replied: Thank you for the A+++ grade! :)
Review on Google
Google Review
- December 05, 2018
Left by Edwidth C.
The Best in Town!! The Staff are Awesome
Review on Cars.com
Cars.com Review
- December 04, 2018
Left by Nicolas L.
I wish air had been put in my tires before leaving the lot.
The pressure was very low...
Denie Harris Replied: Nicolas, thank you for this great review!
Review on Google
Review on Google
Google Review
- December 04, 2018
Left by Brian M.
I purchased a 2015 Mercedes Sprinter van from these guys. The process was phenomenal. The staff is extremely friendly, the value for the car was top notch. I worked with Rafael Torres (goes by the name "Ralph) who was terrific during the whole process.
Review on Google
Review on Google
Google Review
- December 03, 2018
Left by Amber R.
Jose Alfonso lead us through the buying process quickly and thoroughly. Would recommend :)
Review on Google
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Google Review
- December 01, 2018
Great experience from the Mercedes of Cutler Bay. Had my car in for a few days due to warranty claims. Service Advisor Adrian was amazing and missed no details. I would recommend any expensive AMG vehicles be properly inspected and repaired at either the Gables or Cutler bay dealerships. Indy shops...
Review on Google
Review on Google
Google Review
- December 01, 2018
Left by Roberto B.
Truly exceptional from the moment of arrival to the moment I picked up my car. Looking forward to many years of service experience with them.
Review on Google
Review on Google
Google Review
- November 30, 2018
Honestly, stop searching and just go here. We went to soooo many used car/ other brand name dealers in the area and all of them were scamming non-locals trying to add thousands of dollars on to the listing price that we started to lose hope. Couldn't have asked for a better experience. Ask for...
Review on Google
Google Review
- November 30, 2018
La atencin de la venta de repuestas es excelente y expeditiva. Muy recomendable
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Cars.com Review
- November 28, 2018
Effortless buying experience, great service, specially from Albert Torres.
Denie Harris Replied: Victor, thank you for this great review!
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Cars.com Review
- November 22, 2018
Excellent attention and assistance in my purchase of the 4th mb at this dealer.
Denie Harris Replied: Thank you, Patrick, for this great review!
Review on Google
Review on Google
Google Review
- November 20, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
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Google Review
- November 11, 2018
Was called and told I needed a new drive belt after I dropped my car off for a B service. $300 extra. I asked them to keep the old belt so I could see what damage it had as I was interested to see how they determined I needed a new one. When I picked up the car and looked at the old belt it looked...
Review on Google
Google Review
- November 10, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Review on Google
Review on Google
Google Review
- November 08, 2018
Pulled into the service area at Cutler bay and a technician was there to greet me before I could get out of my RV. I told him Adam Littman had made an appt. to check the engine computer. He called and Adam was there within minutes, listened to my explanation of the problem and said "It might take a...
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Google Review
- November 03, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- November 01, 2018
Excellent Sales and Service. enjoyable atmosphere!! Elevenca is extremely happy with the hole experience.
Thank you
Juan J Esclasans.
Denie Harris Replied: Juan, thank you for this great review!
Review on Cars.com
Cars.com Review
- November 01, 2018
Received excellent from your sales representative Mr. Carlos, all staff very nice. Thanks.
Denie Harris Replied: John, thank you for this great review!
Review on Google
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Cars.com Review
- October 30, 2018
Mercedes of cutler bay wowed me on so many different levels. I went in with little intention of buying a car and walked out with the car of my dreams. I worked with Laura Delgado whos expertise on each vehicle ensured that I walked away with not only a car but a new found friend at Mercedes cutler...
Denie Harris Replied: Thank you for this great review!
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Google Review
- October 29, 2018
There is no doubt, you get what you pay for. Everytime I take my car in for service, I am greeted with upmost professionalism. My service advisor Herbert Kanzki is great, he makes sure that if I am waiting the service begins promptly, also the salesperson Danny Kwock is awesome, he makes it a point...
Review on Google
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Google Review
- October 27, 2018
Left by Nathaly B.
Great customer service, was in and out in no time!
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Cars.com Review
- October 25, 2018
Left by Maria A.
Mrs. Carmen Arrazola has been my Sales person for my last 4 cars, and she is the best professional representing Mercedes-Benz. I wasn't looking for a new car but she called me to let me know there was the car that I had told her I would like to get in the future, and I loved it and bought it.
Denie Harris Replied: Thank you, Maria, for this great review!
Review on Google
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Google Review
- October 22, 2018
Left by Barbara C.
Felt like they wanted to rip me off, they did a diagnostic for 153 USD and free safety inspection... they told me my car had a bunch stuff wrong with it and needed to 8K USD to fix it... I have had that car for less than 6months, told my husband, we picked it up and he changed the front suspension...
Review on Google
Google Review
- October 22, 2018
Great customer service!! Friendly staff from Beginning to the end !! My advice he is the Best !! Thank you Adam you are the best
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Google Review
- October 18, 2018
Left by Nathalie S.
Car buying/lease renewals are never an easy task. Needless to say, I had the best experience at Mercedes Benz of Cutler Bay. Throughout the entire process they were knowledgable, professional and accommodating. Working on the deal with Laura Delgado was so smooth that I can only hope to continue...
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Google Review
- October 16, 2018
Left by Crystal H.
Ask for Frank when you arrive he is the best! I came in with what I had and told him my credit and he made it work! After I was sure they couldnt do anything! He stayed late helped me transfer everything into my new Mercedes and took the time to explain each and every button to me at the end.
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Google Review
- October 16, 2018
Left by Larissa G.
Great staff. I had to drive a little far to get here but it was totally worth it.
Review on Google
Google Review
- October 15, 2018
The best team ever, I close 3 deal there, big thanks to Pablo the salesman, ever the financial manager and Oliver Ortiz, they know how help people, and believe me Im coming back when my leases finish, I found a new home!! Thank you guys!!
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Google Review
- October 12, 2018
Left by Lizette C.
Charlie and the rest of the staff are exceptional!!
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Google Review
- October 12, 2018
I am so happy to be part of the Mercedes-Benz family!!! Everything was amazing as always!!!!!! My service manager Herbert is the best!!!!
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Google Review
- October 10, 2018
Great experience! OscarYanes was great! I'll definitely go back!
Review on Google
Google Review
- October 09, 2018
Charlie Rodriguez and the entire service department are awesome! I brought my car in for the 20K mile/24-month service. As always, Charlie goes above and beyond! I highly recommend MB of Cutler Bay. From the initial purchase and service appointments, it's been a great experience everytime! ...
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Google Review
- October 04, 2018
Herby Kanzki always takes great care of my car and me.
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Google Review
- October 04, 2018
Left by Isabella F.
Highly recommend! The customer service is phenomenal! Pablo is the best of the best! Definitely made my experience amazing! Happy to be a part of the Mercedes family! Thank you again Mercedes Cutler Bay and Pablo!
Review on Google
Google Review
- October 01, 2018
What a place for top of the line service! These people have it down. All other dealers: Come to this dealership and learn what true top customer service is all about.
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Review on Yelp
Yelp Review
- September 28, 2018
Well I have not purchased a vehicle here but the initial vibe I received from this place was negative. I went to check out some SUVs with my wife. From all my experiences purchasing vehicles, a sales rep would approach and ask if you need assistance. In this case, I observed a sales rep come...
Review on Yelp
Yelp Review
- September 27, 2018
Oliver Ortiz and Albert Torres have been extremely helpful and patience during the purchase of the vehicle.Great and friendly service.Recommended 110%
Review on Cars.com
Cars.com Review
- September 26, 2018
Very humble and honest people in this dealer. Salesman Sergio worked with me to give me the best option for my budget.
Denie Harris Replied: Thank you, Seb! We are so happy you had a great experience.
Review on Google
Review on Google
Google Review
- September 24, 2018
Left by Alison M.
First of all, I rarely write reviews. I went to another dealer in Coral Gables and was treated poorly. I found Mercedes Benz of Cutler Bay and decided to drive down there on Friday afternoon. When I entered the dealership, I was immediately assigned to a sales person - Joe Maya, who took the time...
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Google Review
- September 21, 2018
I came in the service department I was treated in a very nice way, they made me feel very special. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received!...
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Google Review
- September 21, 2018
I always have a great sales and service experience from Mercedes Benz of Cutler Bay.
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Google Review
- September 19, 2018
Charlie and the rest of the staff are exceptional!!
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Google Review
- September 19, 2018
Left by Andrew S.
I have purchased many vehicles over the years Mercedes of Cutler Bay had the upmost customer service and pleasant experience to buy a new vehicle. Raphael Torres my sales person was very knowledgeable on the sale and the operation of my vehicle .
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Cars.com Review
- September 18, 2018
HAd a very nice salesperson, but the closing process wasn't way too long.
That needs to be worked on and not having a person sit there a little too long.
Besides that everything else went smoothly.
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Yelp Review
- September 17, 2018
3rd time leasing a car here, Oliver Ortiz (sales manager) is amazing as always and I had the pleasure of dealing with Albert Torres (sales) as well. Both of them were patient and very diligent in working with me and my situation. Henry Diaz in financing was also very helpful. Excellent service per...
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Google Review
- September 15, 2018
Very friendly staff and professional along with quick service
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Cars.com Review
- September 14, 2018
Left by Laura E.
Best dealer with the best service and best people!
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Yelp Review
- September 14, 2018
BEWARE: Purchased a car that was in an accident; coverupI purchased my car from MBCB and a "frame bolt" snapped underneath my car. Towed it to MB Coral Gables and was condescendingly told by the then Service Manager of (Coral Gables), and now GM, Mr. Gutierrez that my car was previously in an...
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Cars.com Review
- September 14, 2018
Danny and the entire team were Great!!
Very Professional, Super Customer service
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Google Review
- September 11, 2018
Muy buen lugar y muy buena atencin algn da voy a cambiar mi Mercedes
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Google Review
- September 10, 2018
Left by Javier G.
Good dealership free drinks and pasteries.
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Google Review
- September 07, 2018
Left by Ardonnis L.
Charlie Rodriguez is the Man! He's Assertive, Attentive and Always Anticipating my Automotive needs and I drive 27 miles one way pass quite a few dealerships for my services because I'm appreciative. thanks dude!
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Google Review
- September 05, 2018
Left by Hendrik K.
Made me wait 30 minutes past my appointment time to get my car seen, on top of that, was told I would have to pay to fix an issue for my car which is still under CPO warranty. Very disappointing considering I'm in the market for another car, this time around however I'll have to go to another...
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Yelp Review
- September 02, 2018
The BEST. That simple. No pressure, very patient. Thoroughly explain everything. Go the extra distance to earn your business. Straight forward. Both the Sales and Service departments exceed might expectations constantly. Keep me informed of what is needed to repair my vehicle, how long and how much....
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Google Review
- September 01, 2018
Car was dropped off by tow truck and was in good hands. Hebert called me and kept me informed of the status and for car back on the road quickly!!
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Google Review
- September 01, 2018
Best Mercedes dealer in Miami. The service department is amazing.
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Yelp Review
- August 29, 2018
My first experience with Mercedes-Benz has to be very unfortunate. They sold me a truck with lots of problems, the day that I test drove it it did not have any issues. Then on the day that I come back to buy it they say the vehicle is ready and I drive off the lot and the vehicle is making lots of...
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Google Review
- August 28, 2018
Worst customer service experience I have encountered. Took my car for tire rotation at 10 am for an appointment with Roman Hernandez. Never received a call about my car being ready for pick up. Service center closes at 7 pm I drive there at 6:50 pm my car is outside ready. I enter asking for Roman...
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Cars.com Review
- August 28, 2018
Worst customer service experience I have encountered. Took my car for tire rotation at 10 am for an appointment with Roman Hernandez. Never received a call about my car being ready for pick up. Service center closes at 7 pm I drive there at 6:50 pm my car is outside ready. I enter asking for Roman...
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Cars.com Review
- August 23, 2018
Left by Lexaida P.
Everyone was very cordial. The salesman took his time to explain everything about the car and even gave us history and background information about Mercedes Benz. He has since then call us to follow up on our car and offer any assistance needed.
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Google Review
- August 23, 2018
Rafael and Hugo are the best. Very satisfied with my experience
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Google Review
- August 22, 2018
Left by Gabriela R.
Excellent service, I was notified the minute they had identified the issue with my car and they did a great job!
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Cars.com Review
- August 22, 2018
Great customer service and communications.
Gus Castano was a pleasure to work with.
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Google Review
- August 19, 2018
Excellent facility, friendly staff, rapid quality service, hassle free. The waiting area is first class!! The whole facility is first class!!!!
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Google Review
- August 19, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, he had to accept and abide by the...
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Google Review
- August 15, 2018
Left by Diana M.
As always you experience at the dealership is amazing. The e mployees are very polite and informative. I feel relaxed to service my car at the dealership.All in all I love the service !
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Google Review
- August 15, 2018
Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air conditioning from the lobby to the cars showrooms leading to a Build your car real time screen , this people had become the benchmark of what a...
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Google Review
- August 13, 2018
Always amazing, service! Great customer service. Its always a pleasure to take my car.
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Google Review
- August 12, 2018
We just leased our 6th Mercedes Benz from Ira Jones. Ira is a seasoned sales professional with expansive MB knowledge. IRA goes above and beyond to ensure that his customers are not only satisfied, that their questions are answered and leave the dealer confident with their purchase. Danny Baster was...
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Cars.com Review
- August 12, 2018
My Sales consultant Maribel Ramos made it an easy and seamless
Process to purchase my auto.
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Google Review
- August 08, 2018
From scheduling to execution of service, everything was great and I am glad I choose to service my car with Mercedes Benz of Cutler Bay.
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Google Review
- August 08, 2018
Left by Hendrik K.
Made me wait 30 minutes past my appointment time to get my car seen, on top of that, was told I would have to pay to fix a nonfunctioning door handle for my car which is still under CPO warranty. Very disappointing considering I'm in the market for another car, this time around however I'll have...
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Google Review
- August 05, 2018
Nuestra experiencia fue muy buena recibimos un buen servicio el vendedor fue muy amable y pudimos salir con lo que queramos gracias Joe Mayas
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Cars.com Review
- August 04, 2018
HI , MY NAME IS JOSE RODRIGUEZ IM HAPPY TO MY CAR
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Google Review
- August 01, 2018
I drove by and saw a car I liked. I entered and was greeted by Carlos Gutierrez. From that moment on the service and serene atmosphere of Mercedes-Benz Cutler Bay was amazing. Ive never been treated that well or felt that good about being at an auto dealership. A wonderful experience from beginning...
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Google Review
- August 01, 2018
Had a great experience during my service appointment. Charlie was extremely helpful and professional with all of my questions. I will be returning for my future appointment and highly recommend him.
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Google Review
- July 30, 2018
Left by Marisol C.
Excellent and fast customer service!
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Google Review
- July 27, 2018
Our service agent agent is an excellent service agent. He ensures that our concerns are addressed with the upmost satisfaction. He is very professional and a customer satisfaction is his priority.
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Cars.com Review
- July 25, 2018
Deposit paid for certified car after agreements with the salesman then after one hour call received and informed me there is another customer and paid the deposit and we cant sell the car to you
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Google Review
- July 25, 2018
Just want to give a quick shout out to Ralph Torres, Exceptional sales man. Cannot say enough good things about this company and their sales staff. Purchased over 7 Sprinters from Ralph great experience every time. Thank you Mercedes Benz of Cutler bay and Ralph will defiantly use you every time.
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Cars.com Review
- July 24, 2018
Left by Albertina F.
My experience was excellent, fast, easy and very friendly
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Google Review
- July 24, 2018
I walked into the Cutler Bay Mercedes-Benz and was instantly captivated by the beautiful cars and knew right away this is the car I wanted. first of, the dealership itself is beautiful and top of the line and the customer service is amazing! they make you feel at home and so very attentive! never...
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Cars.com Review
- July 22, 2018
It was a pleasure getting my new lease from MB Cutler Bay! Not only was Laura Delgado great to work with but Fernando Lopez worked his magic to make the deal happen. Thank you both!
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Google Review
- July 20, 2018
Left by Lasonya R.
From scheduling to execution of service, everything was great and I am glad I choose to service my car with Mercedes Benz of Cutler Bay.
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Cars.com Review
- July 17, 2018
The car dealer is beautiful and have recommended several friends to go and purchase their cars there.
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Cars.com Review
- July 15, 2018
I highly recommend purchasing a preowned Mercedes from Ira and Herminio. Ira was extremely professional and knowledgable. He made the entire process very easy. Herminio was a pleasure to deal with. As always, Luis Gutierrez was the consummate professional.
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Google Review
- July 14, 2018
What a truly exceptional car shopping experience! Everyone that I dealt with from the staff at Mercedes Benz of Cutler Bay was extremely welcoming, friendly, helpful and knowledgeable. From my Sales Consultant Joe Maya who was excellent and went above and beyond from the initial introduction to the...
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Yelp Review
- July 13, 2018
Absolutely amazing experience!Had a recurring issue that other MB dealers couldn't diagnose or fix. Drove an hour south to MB of Cutler Bay and they test drove the vehicle, identified the issue and fixed it. Provided a loaner vehicle that was closer in size to ours. Kept us updated on the status of...
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Google Review
- July 12, 2018
Everything was amazing as always!!!!!! My service manager Herbert is the best!!!!
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Google Review
- July 11, 2018
Very poor customer service, waited about 20 minutes and didnt get help. They called me like two days after
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Cars.com Review
- July 10, 2018
I was really pleased and this was the first time in my life purchasing a car and it was great and no stress ! It was amazing , I was very pleased!
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Google Review
- July 10, 2018
Left by Julio H.
VERY HAPPY WITH MY PURCHASE!!! THANK YOU JACK MITRANI!!
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Google Review
- July 09, 2018
Outstanding service and the quality of the cars is second to none. Must take the trip dow to Cutler Bay and check them out.
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Google Review
- July 09, 2018
ALERTA!!! No entren a este lugar me ROBARON MI PERMISO DE HANDICAP!!!!! Y la explicacion es que segun ellos los parquiadores de carros en servicio es una compania contratada y que???!!??? Son unos ladrones y despues no se quieren responsabilizar y tienes que eecurrir a abogados. POR FAVOR TENGAN...
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Cars.com Review
- July 06, 2018
Professionalism at its finest. No pressure sales. Willing to take the time to find the "right" vehicle.
Oscar and Gus did a great job addressing my needs. Just lose the ties.
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Google Review
- July 02, 2018
As Always, Excellent Service! Advisor Adrian Lee Sang, has been the most helpful person since I've been going in for service for the past 8 years!I drive over 40 Miles from Miramar to Cutler Bay Mercedes for Service! The Professionlism, and Intimate Setting is What Draws Me to this Place!!...
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Google Review
- July 01, 2018
Es un lugar increble Est muy lindo pero deban de regalarme un carrito de eso Mercedes
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Cars.com Review
- June 29, 2018
My overall experience with Mercedes cutler bay was amazing. Our sales representative Maria was very helpful and informative. I would highly recommend Mercedes-Benzs cutler bay to all my family and friends.
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Google Review
- June 25, 2018
WHAT AN AMAZING EXPERIENCE! Adam Littman was literally so helpful and so quick. Definitely an amazing help and so nice. So glad i brought my car here and i hope Adam sees this. Im just so thankful.
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Google Review
- June 23, 2018
Nice modern show room. The staff a bit aggressive not comfortable on their approach
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Cars.com Review
- June 22, 2018
Left by Jason R.
Ralph Torres, Felipe Canales & the Mercedes Benz of
Cutler Bay team demonstrated pride & assurance in the
ability to anticipate my familys complete transportation
needs & wants. They reflected MBCB professional
standards while balancing human sensitivity. They were
efficient & patient as they...
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Yelp Review
- June 20, 2018
My Mother had a light go on in her mercedes, Kevin Leplanche her service rep not only put a rush on this so she could get her car back quicker, they had a driver take her her car and pick up the loaner from her home. As she is 83 traffic and the turnpike dont match! This was our blessings! Thank you...
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Google Review
- June 18, 2018
My service representative Adrian L. was more than accommodating, he went above and beyond to make sure my experience was amazing. I am so greatful to how prompt, professional and courteous they were. Thank you.
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Google Review
- June 16, 2018
Excellent facility and staff. Very professional and friendly. Ira Jones made you feel like family. Staff made sure that you leave without any concerns or reservations.
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Google Review
- June 16, 2018
Left by Jorge M.
Sergio Serrano is an amazing sales man and he will give you the best deal without giving you the runaround.
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Google Review
- June 13, 2018
Please note this is not Francisco Tafoya. This is Maria Tafoya. I give 4 stars because my car was damaged by one or your mechanics. While putting the car on the lift your mechanic scratched the tire and the rim of the front passenger side. I received a reimbursement for the damage, however, this...
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Google Review
- June 11, 2018
Tragically disappointing. It's been almost 2 months and my car is still in repair.
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Google Review
- June 07, 2018
Left by Unni G.
One of the reasons I keep getting a Mercedes is the exceptional service of MB of Cutler Bay and the service advisors. I am always treated with prompt courtesy and professionalism. The service advisor always goes over the service plan in detail and makes sure that I understand everything. The loaner...
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Cars.com Review
- June 06, 2018
Left by Sunil B.
HI
WE DID BUY USED CAR FROM THIS DEALER BUT THE SIGN SHOWS NO WARRANTY BUY AS IT IS.
AS WE REACHED ORLANDO ANTIFREEZE WAS LEAKING AND WE HAVE TO CHANGE NEW HEATER.
ALSO THE SIDE DOOR IS GIVING LOT OF PROBLEMS WE TOLD THE ISSUE TO THE SALESMAN AS IT WAS WORKING IN FRONT OF HIM BUT WHEN WE REACH...
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Google Review
- June 05, 2018
My favorite place to lease a Mercedes nice people good service
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Google Review
- June 05, 2018
Left by Hermes H.
Charlie Rodriguez is the best employee I know at this site. Extremely professional advisor. Thanks.
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Google Review
- June 05, 2018
Herby my service advisor is absolutely amazing!!! He is always very honest and gives the best recommendations. Not to mention he always makes sure that your ok with the wait time and always checks in to let me know my car is ready for pickup! I love coming to Mercedes because the service is impeccable.
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Google Review
- June 01, 2018