Google Review
- July 09, 2020
Left by Diego L.
Response from the owner Replied: Thank you for your very kind review, Diego. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Adrian here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 08, 2020
Left by Mauricio P.
Response from the owner Replied: Thank you, Mauricio, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 08, 2020
Response from the owner Replied: Thanks for sharing, Ananda, about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 08, 2020
Roman Hernandez was great and he kept in touch with me and made sure my repair was completed on time.
Dealer response from DealerRater Replied: Hi Eladio, Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 07, 2020
Response from the owner Replied: Thank you, Jay! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 07, 2020
Left by Adelyn O.
Daniel and Janyll were excellent and so helpful throughout the entire process. I initially wanted to finance a vehicle but after going back and forth between numbers with Janyll, I realized financing was out of reach for my budget. Daniel, the sales manager, came out and explained to me that leasing...
Dealer response from DealerRater Replied: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 06, 2020
Left by Paola A.
Thank you Mr. Kansky for all your help and service!!!
Dealer response from DealerRater Replied: Hi, It's fantastic to hear that our staff provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 06, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 05, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, David. Your rating means a lot to us. We hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 04, 2020
Left by Raybel V.
(Translated by Google) Super spectacular service and attention. thanks (Original)Super expectacular servicio y atencion . gracias
Response from the owner Replied: Thank you, Raybel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 04, 2020
Response from the owner Replied: Thank you, Daylet! Quality customer service is always our number one priority so we are happy to hear that Hector and Marylu met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 04, 2020
Left by Noel N.
Response from the owner Replied: We appreciate you taking the time to leave us a 5 star review, Noel. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
Left by Raybel V.
Response from the owner Replied: Thank you, Raybel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
Response from the owner Replied: Hi Carola, thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
I took my car in for service and David was so nice And professional . Told him of my needs that I did not what kind of service I needed for my new car. Then I arrived and dealt with Ramam who was also beyond helpful. My car came back immaculate, and gave me the best service ever . I even had a small...
Response from the owner Replied: Hello Rosemary, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 03, 2020
Left by Rolando D.
My Service Manager was extremely helpful and knowlegeable about the service of my car, giving me up-to-date information up to time of service completion, and facilitated the pick-up of my car. I am very satisfied with my service experIence. Thank you.
Dealer response from DealerRater Replied: Thank you, Rolando! It's great to hear that our service team provided such a positive experience. We look forward to seeing you again here at Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- July 03, 2020
Left by Rosa V.
My service writer Herbie Hansky Very professional, corteous and very helpful Really appreciate his help
Dealer response from DealerRater Replied: Thank you for sharing your feedback, we're thrilled to hear that you had such a great experience, and we hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 02, 2020
Left by Regina T.
Customer service was good. Both, sales manager and sales consultant were involved in the process of my car purchase. I visited the dealership numerous times before making the purchase. I was never made to feel rushed into buying the car. It was clearly evident, based on the sales manager's actions,...
Response from the owner Replied: Hi Regina, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we hope you enjoy your new car!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 02, 2020
Response from the owner Replied: Hello Robert,Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to chat with us further, please feel free to reach out directly.Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 01, 2020
Response from the owner Replied: Thank you for the Five Star Review review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 01, 2020
Soft transaction, very professionals, explain everything with details from salesman to sales manager and finance person. Speak in English and Spanish, recommend this dealer.
Dealer response from DealerRater Replied: Thank you! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 01, 2020
Robert Damas is our Service Advisor and the only reason we still go there...yes is beautiful facility and all but is very far from us. Robert is very kind and down to earth person, always attentive and helpful. Thank you.
Dealer response from DealerRater Replied: Thank you for taking the time to share your feedback, Deborah! We are very happy to hear that Robert has been providing such excellent customer service. We truly appreciate your business and look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 30, 2020
Left by Gissell J.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 29, 2020
Response from the owner Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 27, 2020
Left by Laura Z.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Laura! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 27, 2020
Left by Beth S.
Response from the owner Replied: Thank you, Beth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for the great rating and for sharing your experience with us, Lucas! Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for the 5 star review, Ms. Baptiste! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 26, 2020
Thank you Mr Kevin Laplanche and Raidel for your great customer service.
Dealer response from DealerRater Replied: Hi Robert, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 26, 2020
The entire experience was fantastic! Ira (Salesman), Danny (Manager), and Robert (Finance) made this the easiest car buying experience Ive ever had. They knew what car I wanted (E53 AMG) and had it waiting for me in the showroom with my name on the dash, impressive service! From this point I test...
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ira, Danny and Robert. Congratulations on your new E53 AMG! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for the 5 star review of Mercedes-Benz of Cutler Bay, Tony. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 26, 2020
Very professional and fast. Chalie Rodriguez was very helpful and with excellent costumer service.
Dealer response from DealerRater Replied: Thank you, Dorys! We sincerely appreciate your business and this review. Thank you for choosing Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 26, 2020
Left by Neil S.
Response from the owner Replied: Thank you, Neil! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 22, 2020
Response from the owner Replied: Hello Sophia,We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 22, 2020
Left by Judith B.
Response from the owner Replied: Hello Judith,We appreciate your 5-star review! We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 20, 2020
Response from the owner Replied: Vilma, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 20, 2020
Response from the owner Replied: Keith, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Maribel, and it was a pleasure having you at the dealership. Congratulations on your new GLE 350! We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 20, 2020
EXCELLENT SERVICE AS USUAL! SHOUT OUT TO ROBERT DAMAS WHO HAS BEEN PROVIDING SUPERB CUSTOMER SERVICE EVERYTIME I VISIT THE DEALERSHIP FOR REPAIRS.
Dealer response from DealerRater Replied: Hello Oscar, Thank you for choosing our dealership, your feedback of Robert and our team and rating means a lot to us. We're glad we were able to help, and we hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 19, 2020
Left by Saundra F.
Google Review
- June 19, 2020
Left by Tiffany C.
Response from the owner Replied: Thank you, Tiffany! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Thank you for the 5-star rating, Umberto! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 18, 2020
Wait time has increased due to low personal available.
Dealer response from DealerRater Replied: Hi, Thank you for taking the time to submit a review. We are so glad we could assist you with your vehicle's service. We truly appreciate your business. We apologize, however, for the longer than usual wait time. If you would like to further discuss your concerns, feel free to contact me at your convenience. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Left by Ruth M.
Response from the owner Replied: Ruth, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Yvette, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Left by April G.
Response from the owner Replied: April, We appreciate you taking the time to leave us this 5-star feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 18, 2020
My service rep Adrian is amazing...he always goes the extra mile to make sure my service experience is top notch. Having my car picked up and dropped off made things so easy and safe. As a nurse practitioner I appreciate that Mercedes Cutler Bay is taking extra steps to ensure the safety of their...
Dealer response from DealerRater Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay, Rebecca! We are thrilled that Adam was so helpful. Please let us know if we can be of any more assistance! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Marcelo, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Chris, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 17, 2020
Response from the owner Replied: Thanks for the great rating, Antonio! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 17, 2020
Left by Steve T.
Superior service. I purchased my new vehicle over 11 years ago from Mercedes Benz of Cutler Bay and have consistently serviced my vehicle for 10 years at this dealer. In my over 30 year new vehicle purchase history, I have always been dealer loyal, purchasing & servicing my vehicle at the point...
Google Review
- June 16, 2020
Left by Alvaro D.
Response from the owner Replied: Hello Alvaro,Thanks for sharing your 5-star rating with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 16, 2020
Fantastic experience by all staff. Service professional was on time during my visit, random employees asking if I was attended and going out of their way to help. Everything is being cleaned and all staff are wearing masks. Car was done faster than provided estimate. Location is very easy to get to....
Response from the owner Replied: Hello Gianni,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Don't hesitate to reach out if you need anything else!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 15, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 13, 2020
Response from the owner Replied: Congratulations on your new vehicle, Mitchell! We are so glad that we had the opportunity to work with you, and that Frank could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 12, 2020
Response from the owner Replied: Thank you, Barbi! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 12, 2020
Left by Sofia A.
My car was in for repair. Kevin LaPlanche at service dept the best adviser you can find. He was on top of insurance company as well as keeping me posted on the job progress. Out of all the guys there, Kevin is by far the best!
Dealer response from DealerRater Replied: Hi Sofia, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and the rest of our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- June 12, 2020
Second vehicle from this dealership and both have been wonderful experiences. The staff goes out of its way to make you feel at home and part of the family.
Dealer response from DealerRater Replied: Thank you so much, Alex, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 12, 2020
I have had excellent service always at this location
Dealer response from DealerRater Replied: Hi Ana, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 11, 2020
Left by Ivan F.
Response from the owner Replied: Thanks, Ivan, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 10, 2020
We had a window tint issue with our new car, called service and they came to the house picked up the vehicle and returned it later that same day. Great job.
Dealer response from DealerRater Replied: Jose, thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 08, 2020
Response from the owner Replied: Thank you, Joel, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 08, 2020
I was in and out in an hour. Everyone super nice and helpful. Enjoyed the coffee and treats they have in the waiting lounge.
Google Review
- June 07, 2020
Response from the owner Replied: Hi Raul,It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 07, 2020
Left by Theo G.
Response from the owner Replied: It's great to hear, Theo, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 06, 2020
(Translated by Google) All good(Original)Todo bien
Response from the owner Replied: Hi Raul,It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 06, 2020
Left by Theo G.
Outstanding communication, exactly what you expect from Mercedes-Benz. Our service manager Marylu was prompt and a joy to work with.
Response from the owner Replied: It's great to hear, Theo, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 05, 2020
Left by Margaret M.
My service advisor 3310 Kevin LaPlanche is an excellent Advisor, He goes through everything throughly. Thank you, Margaret
Dealer response from DealerRater Replied: Hi Margaret, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 05, 2020
Left by Lourdes C.
Response from the owner Replied: Thank you, Lourdes, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 05, 2020
Left by Jason M.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Jason. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 05, 2020
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! Let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 04, 2020
Left by Jason M.
Was a pleasure to go here. I wish all dealerships would take care of you like these guys.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Jason. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 04, 2020
Response from the owner Replied: Thank you, Moyeen! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 04, 2020
Left by Imran A.
Very good and professional. Came for my car and brought it back. Thanks
Dealer response from DealerRater Replied: Thank you for your review, we're happy to hear that you had a positive experience here at Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 03, 2020
I had the worst experience with the service department. The first time that I went to the dealer to preform the A service to my C300 I also ask for them to check the steering wheel adjustment system because doesn't goes up or down and makes a weird noise. They told me that they have to order a part...
Response from the owner Replied: Hello Robert,Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to chat with us further, please feel free to reach out directly.Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- June 03, 2020
I had the worst experience with the service department. The first time that I went to the dealer to preform the A service to my C300 I also ask for them to check the steering wheel adjustment system because doesn't goes up or down and makes a weird noise. They told me that they have to order a part...
Dealer response from DealerRater Replied: Robert, we are sorry that you had a less than satisfying experience here at Mercedes-Benz of Cutler Bay. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and hope that we will have an opportunity to make this right. Please reach out to us directly if you would be willing to discuss this further. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- June 03, 2020
We had an exceptional time in leasing our Mercedes Benz @ MB of Cutler Bay. The staff was great in every way and paid attention to detail to make sure our lease was great. Would recommend
Dealer response from DealerRater Replied: Thank you for sharing your experience with us, Jose! We're happy to hear it went well and hope you enjoy your new Mercedes. We truly appreciate your feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 03, 2020
Response from the owner Replied: Thanks, Sheyla, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
Left by Darlenys C.
Response from the owner Replied: Thank you, Darlenys! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
Response from the owner Replied: Thank you, Pedro, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
Left by Lourdes C.
Excellent service
Response from the owner Replied: Thank you, Lourdes, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
What a different and amazing experience i had at Mercedes-Benz of Cutler Bay. After car shopping for my parents at several car dealerships I finally walked into this location. I was greeted with a welcoming front desk then intoroduced to Ira my sales lease consultant. He was excellent all around. ...
Response from the owner Replied: Congratulations, Jennifer, on your new vehicle! We are so glad that Ira had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 01, 2020
Absolutely amazing experience in terms of servicing my vehicle!!! Before my actual appointment, I had a difficult time trying to speak via the telephone with my service advisor. From the moment I arrived for my scheduled appointment, the service advisor was amazing. She was extremely knowledgeable,...
Response from the owner Replied: Thank you so much, Tony, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 01, 2020
Left by Kirk T.
I really like your dealership's service dept. Adam did a great job as did the tech(s).
Dealer response from DealerRater Replied: Hi Kirk, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 30, 2020
Left by Pilar W.
always a pleasure to work with Charlie Rodriguez and his team !
Google Review
- May 29, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 29, 2020
Kevin LaPlanche, Could be the single factor that keeps me in a MB! His quality of Customer Service is unparalleled. We have been connecting g, since 2015, every single time our ML350 needs attention. Kevin, is a warm trusted, caring, friend. EVERY car dealership should take lessons from MB...
Dealer response from DealerRater Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Sean! We're always happy to help in any way possible. Come back soon if there's anything else that our team can do to assist you! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 29, 2020
Unsurpassed service and attention to all details to make it a gratifying experience.
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! Let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 28, 2020
Left by Fernando M.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 28, 2020
Very pleased with the customer service and the results.
Dealer response from DealerRater Replied: Luis, thank you for sharing you thoughts on your visit to Mercedes-Benz of Cutler Bay! We're happy to hear it went well and hope to see you again soon. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 27, 2020
Left by Sonia M.
Response from the owner Replied: Hi Sonia, thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 27, 2020
Response from the owner Replied: Thank you, Henry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Yelp Review
- May 27, 2020
This particular Mercedes-Benz Dealer opened its doors at the end of 2009. Great customer service. The staff here are super attentive. If you're looking to buy or lease a Mercedes Benz I highly recommend this dealer. Most people prefer Mercedes of Coral Gables but if you don't mind the extra miles of...
Google Review
- May 27, 2020
Response from the owner Replied: Andre, thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 26, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 24, 2020
Engaged team made the buying experience easy and rewarding.
Dealer response from DealerRater Replied: Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 23, 2020
Response from the owner Replied: We appreciate you taking the time, Victoria, to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 23, 2020
I came to the Dealership to do scheduled maintenance Service ( oil change, filter, etc. ). I purchase this car in different dealership ( Fort Lauderdale, Fl. ) I came in the morning and waited about 2 hours. my car was returned clean, disinfected and in good condition. After all I was satisfied.
Dealer response from DealerRater Replied: Anna, thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 22, 2020
Marylu and all the team are amazing!! Very respectful!!
Dealer response from DealerRater Replied: Hi Douglas, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 22, 2020
Left by Pauline G.
Response from the owner Replied: We are so glad to hear that Pauline. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- May 22, 2020
Left by Herbert J.
Response from the owner Replied: Thank you for taking the time to write this review, Herbert! Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 22, 2020
Response from the owner Replied: Thank you so much for your excellent review, Carlos! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 22, 2020
Left by Ignazio L.
Response from the owner Replied: Thank you so much, Ignazio, for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 21, 2020
Response from the owner Replied: Jenny, thank you for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 21, 2020
Response from the owner Replied: Thank you, Victor, we appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 21, 2020
Left by Miguel A.
Excellent service thanks to Marylu Acosta great job.
Dealer response from DealerRater Replied: Thank you for your review, Miguel! We're happy to hear that you had a positive experience here at Mercedes-Benz of Cutler Bay and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 21, 2020
Response from the owner Replied: Thank you for your review and for choosing Mercedes-Benz of Cutler Bay, Susy. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 21, 2020
Left by Mark K.
Always great service Thanks Herbert
Google Review
- May 20, 2020
Left by Galyna A.
I live in Miami downtown and work in the office in Delray Beach. However, I go to the Mercedes in Cutler Bay which is totally off my route, and the reason for it is because I find the service at this place as exceptional and I don't want to leave them for any other locations even if they are closer...
Cars.com Review
- May 20, 2020
Great experience. Herbert is always thorough and on time.
Dealer response from DealerRater Replied: Manny, thank you for your feedback, we're glad Herbert provided a positive experience and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 20, 2020
Left by Susan M.
My service at the dealership was outstanding. Normally I work with Robert Damas, but this time I worked with Adrian. He was very good too. I wanted to describe the scenario I had dealing with your remote service department: My dog had vomited in the back seat of my car on Friday 5/15, 4pm. By...
Dealer response from DealerRater Replied: Hi Sue, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 20, 2020
Perfect service. Luis Gutierrez is exceptional so is his support staff.
Response from the owner Replied: Thank you so much for your excellent review, Carlos! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 19, 2020
Left by Herbert J.
Great service, car runs great.
Response from the owner Replied: Thank you for taking the time to write this review, Herbert! Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 18, 2020
Left by Shauwana C.
From my arrival to drop off my vehicle, during registration for repair services and provision of a loaner vehicle to utilize during the repairs, up to returning for my vehicle, MARYLU ACOSTA, my rep, provided AWESOME service. I am extremely pleased with her prompt attention and professionalism....
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 17, 2020
Superb customer service and great experience. You can buy a Mercedes at several dealerships but this level of service is only at Mercedes of culter bay.
Dealer response from DealerRater Replied: Thank you for your kind review, Larry! We're happy to hear that we met your expectations, and we look forward to seeing you next time. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 17, 2020
Left by Raul L.
Response from the owner Replied: Thank you, Raul, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 16, 2020
Andrew Comas contacted me to offer Mobile service. Him and the team did an increadible job fixing my Sprinter. I am very happy and will continue to work wit him.
Dealer response from DealerRater Replied: Thanks for sharing your review, Luis! It's great to hear that Andrew and the service team provided you with such a positive experience. We look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 15, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 15, 2020
Left by Ignazio L.
Great environment and high professionalism from the entire staff, highly recommend.
Response from the owner Replied: Thank you so much, Ignazio, for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 15, 2020
Left by Fernando B.
Excellent customer service, Herbert Kanzki really make a difference. Thank you!
Dealer response from DealerRater Replied: Wow! Thank you so much, Fernando, for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. Were here for you anytime! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 15, 2020
The negotiation process with Danny was very pleasant.
Google Review
- May 15, 2020
Left by Ignacio O.
Response from the owner Replied: We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 15, 2020
Response from the owner Replied: We appreciate you taking the time to leave us this Five Star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- May 15, 2020
Left by Ignacio O.
Good work eccelent
Response from the owner Replied: We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 14, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 14, 2020
Left by Isabel O.
I cannot begin to explain exceptional service and professionalism and Cutler Bay Mercedes-Benz dealership. Danny and Carmen and Adam were great Carmen and Danny went to the point of getting you a wonderful deal and making things happen to take your vehicle home. I will always go here and I am a...
Dealer response from DealerRater Replied: Hi Isabel, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 14, 2020
Left by Loreyne A.
I drive from Midtown to Cutler Bay because of the professionalism and service provided at this dealership. From Carmen Arrazola to Kevin LaPlanche, the car buying and servicing process is always seamless.
Dealer response from DealerRater Replied: Hi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 13, 2020
Left by Isabel P.
Excellent customer service, very professional. I want to thanks my sales man Sergio Serrano.
Dealer response from DealerRater Replied: Hi Isabel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 12, 2020
Great service to get my recall air bag issue tended to! Thank you for coming to Key Largo from Miami very much appreciated.
Dealer response from DealerRater Replied: Thank you for your review, it's great to hear that you had a positive service experience. Please don't hesitate to let us know if there is anything else we can help you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 12, 2020
Google Review
- May 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 12, 2020
Left by Carlos O.
Response from the owner Replied: Thank you for this feedback, Carlos. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 12, 2020
Response from the owner Replied: Hi Dubier,It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 11, 2020
Response from the owner Replied: Hi Laura,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 10, 2020
Great experience with my advisor as always! Mr. Herbert is Very respectful and always helpful. I want to thank him for his great service! He does a great job! I feel very thankful for all that hes done for my family and I. I Love Mercedes Benz of cutler bay, this is why I will always recommend...
Dealer response from DealerRater Replied: Hi Yenicel, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 10, 2020
Great experience. Very profesional.
Response from the owner Replied: Hi Dubier,It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Response from the owner Replied: We appreciate you taking the time to share your feedback, Oneismy. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Left by Lamek R.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Left by Rengin A.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 07, 2020
Response from the owner Replied: Patty, thank you for choosing Mercedes-Benz of Cutler Bay! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 07, 2020
Response from the owner Replied: Thanks for sharing, Tashumba, about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 07, 2020
Roman Service advisor provided and outstanding customer service, Exceeded my expectations Thank you Roman you are the best!!!!
Dealer response from DealerRater Replied: Thank you for your wonderful feedback, Mario! It's great to know that Roman provided such an excellent experience. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 07, 2020
Response from the owner Replied: HI Nikita,Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 06, 2020
Thank you for your friendly service and for making me feel safe in these unprecedented times.
Dealer response from DealerRater Replied: Thank you, Lily, I'm glad to hear that the team took good care of you. We look forward to seeing you again here at Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 06, 2020
Response from the owner Replied: Hi Joel,We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 05, 2020
Response from the owner Replied: Marc-Land,Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 05, 2020
Hector was an exceptional salesman, curteous and very attentive, glad to be a part of the MB of Cutler Bay family!
Response from the owner Replied: Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 05, 2020
The current situation forced them to make some changes, they have adapted the service area to handle social distancing very well. A side from a pricing error (which was corrected), my first service experience there was very good. The young man that was checking vehicles was very friendly and...
Dealer response from DealerRater Replied: Hi Ange., Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 04, 2020
I've purchase three cars with this dealership and I'm going to continue doing so. The purchasing process and the services are exceptional.
Dealer response from DealerRater Replied: Jaime, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business and being one of our loyal customers. We look forward to helping you again in the future! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 03, 2020
Left by Daniel C.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Daniel! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 03, 2020
Response from the owner Replied: Ernesto,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 03, 2020
Left by Carlos O.
Horrible customer service!
Response from the owner Replied: Thank you for this feedback, Carlos. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 03, 2020
Left by Yaumara C.
My excelente experience was not affected due to the new COVID 19 restriction . Showroom meets all the social distance requirements , but still you can enjoy the professionalism and quality service. Frank Aguilera and Daniel Baster made process simple and fast . They both went the extra mile to...
Response from the owner Replied: Thank you so much for your kind review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else.Daniel BasterSales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 02, 2020
Left by Oscar R.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel BasterSales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 01, 2020
Response from the owner Replied: Thank you, Diana, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 01, 2020
Left by Yasmany R.
Thank you Mercedes Benz of cutler bay , you always deliver
Dealer response from DealerRater Replied: Yasmany, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and Yanel and our team, and we look forward to working with you again. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 30, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 30, 2020
Excellent service.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 30, 2020
Left by Frank K.
The valet service was much appreciated, with exception of the scheduling process it was a done well.
Dealer response from DealerRater Replied: Hi Frank, It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 30, 2020
Response from the owner Replied: Thank you, Lourdes, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 29, 2020
Excellent Service!!
Google Review
- April 29, 2020
Right on time. Great organizational set-up. Disinfected my car upon arrival, no contact. Car repaired within 24 hours. Pickup was flawless. Thank you !Jb
Google Review
- April 28, 2020
Response from the owner Replied: Argelia, we appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 28, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay, Betsy. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 28, 2020
(Translated by Google) I just got back from my appointment, the same one that was at 3:30, I am really upset with the service I received earlier today.A week ago I spoke with Mr. Romn Hernndez clearly explaining the reason for my call, he asked me the questions that I imagine he needed for the...
Response from the owner Replied: (Translated by Google) Hello isbael,Providing a positive experience is our top priority, so we are disappointed to hear that your visit was not up to scratch. Thank you for calling our attention, and if you are willing to give us more details, please do not hesitate to contact us directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com(Original)Hola Isabel,Brindar una experiencia positiva es nuestra principal prioridad, por lo que nos decepciona saber que su visita no estuvo a la altura. Gracias por llamar nuestra atencin, y si est dispuesto a darnos ms detalles, no dude en comunicarse directamente.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 27, 2020
Acabe de regresar de mi cita, la misma que era a las 3:30 , estoy realmente molesta con el servicio que recib el da de hoy.Hace una semana habl con el seor Romn Hernndez explicndole claramente el motivo de mi llamada, , me hizo las preguntas que me imagino necesitaba para la cita, pero oh sorpresa...
Google Review
- April 27, 2020
Response from the owner Replied: Jocelyn,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 27, 2020
Response from the owner Replied: Yaima,Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 26, 2020
Left by Carlos A.
Service was excellent and on time. Robert Damas was very professional and helpful. Five start experience!!
Dealer response from DealerRater Replied: Carlos, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 25, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 24, 2020
Left by Marlene G.
Response from the owner Replied: Thank you, Marlene, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 22, 2020
Left by Evelyn J.
Repair timely and employees are very professional.
Dealer response from DealerRater Replied: Thank you for the 5 star review, Evelyn! We appreciate your business. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 22, 2020
Left by Jason O.
Response from the owner Replied: Jason,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 21, 2020
Left by Judith M.
Response from the owner Replied: Thank you, Judith, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 21, 2020
Found a 2020 Mercedes Benz G550 on CarGurus.com that Mercedes Benz of cutler bay was advertising. I emailed & called, finally after a day I got a hold of the sales person Ms. Lucia Carrillo . She proceeded to instruct me that I have to appear in person if I wanted the car! Remind you the florida...
Response from the owner Replied: Hello Aurelio,Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 18, 2020
Response from the owner Replied: Thank you for the Five Star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- April 18, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
Response from the owner Replied: We appreciate you taking the time, Abel, to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
The best in town
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
Left by James B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, James! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
Response from the owner Replied: Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 15, 2020
Left by Ada M.
Response from the owner Replied: Ada,We appreciate you taking the time to leave us this 5-star review. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 13, 2020
Based on the circumstances the purchasing process started with the left foot but eventually ended well. Patience is key under these uncertain times. Folks need to stay focused and remembered why are there. Remain confident and persistent.
Dealer response from DealerRater Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 12, 2020
Thank you to Fabian for having my car service fast!
Dealer response from DealerRater Replied: Thanks for sharing your thoughts about your service experience with our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 12, 2020
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 12, 2020
Left by Domingo M.
Response from the owner Replied: Thank you, Domingo! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 12, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 12, 2020
Left by Eric E.
Response from the owner Replied: Hi Eric,Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 11, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- April 10, 2020
Response from the owner Replied: Thanks, Sarah, for sharing your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 10, 2020
thank you Dave apelton and Kenneth for absolutely going over the top to get us back On the road. Your team is very professional from the moment we Arrived as ND we could not be any more satisfied. Once again, Thank you.
Dealer response from DealerRater Replied: Hello Jeffrey, Thank you for leaving us this great review! We are very happy to hear that Dave and Kenneth could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 09, 2020
Response from the owner Replied: We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 09, 2020
Left by Bob F.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Bob, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 07, 2020
Left by Karlene S.
Incredible experience, never was so easy and stressless to buy a car. Thanks Mercedes Benz to always be on my side.
Dealer response from DealerRater Replied: Karlene, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 02, 2020
It TRULY was the most pleasant experience buying my MERCEDES from this dealership. The professionalism behavior and kindness that my sales REP JOE afford me was beyond my expectations...I truly recommend EVERYONE in the world to come and buy or lease their vehicle from here. No other dealership...
Response from the owner Replied: Lourdes, thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 02, 2020
Frank Aguilera was my sales person and did a fantastic job from start to end with excellent service. He was straight from the get go. No games, not pushy and pleasant. He and the financing people did a terrific job in getting the car I wanted at the price I wanted. He was very thorough and sat...
Response from the owner Replied: Rosie, thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 02, 2020
I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered with part#176-900-40-04 that looks identical but will not work properly in my vehicle. I attempted to address this with them but they shifted blame on...
Dealer response from DealerRater Replied: I apologize for the delayed response. Im sorry to hear about the bad experience you had with our Parts Dept. Per your recommendation, I personally spoke to Mr. Andre Goppy at Baker Motors yesterday afternoon so that I could fully understand the sequence of events. We will be reimbursing 100 percent of the cost of the part we delivered to you in error ($256.70). We will also be reimbursing you $444.00 ( plus misc. charge and tax ) for the cost of the labor incurred to have correct headlight installed on your vehicle by Baker Motor Company; this amount is $516.53. This brings the total to $773.23. You have been sent a pre-paid shipping label so that you can return the part to us. Once we received the original unit, we will issue you the entire payment of $773.23. Again, we apologize for the inconvenience. If you have any questions, please feel free to contact me. Luis Gutierrez
Cars.com Review
- April 01, 2020
Adrian L. Sang my service rep was great as usual. Everyone was very friendly and helpful.
Dealer response from DealerRater Replied: Hi Debbie- Thanks so much for your fine review of our service department and the good work your experienced from Adrian Sang. We hope you'll return for all of your service needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: John, thanks for sharing your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Hi Jeanne,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Left by Idelsa H.
Response from the owner Replied: Thanks, Idelsa, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you for the 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you, Jayson! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: We appreciate you, Irma, taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Left by Domingo M.
Easy and fast. Thanks.
Response from the owner Replied: Thank you, Domingo! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
The entire process with my mercedes was handled professionally and with care by Jeanine Cardinez and Incredibly well organized staff. Top notch employees! I will deformed recommend the collision center department and staff. Jeanine was amazing and the gentleman in hertz was fantastic...
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Left by Eric E.
The only issue was that we went in for body work and body shop wasnt there at same facility. Receptionist and Appt scheduler need to know that.
Response from the owner Replied: Hi Eric,Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 27, 2020
Left by Mildred G.
Herbert was professional and polite. I did not give 5 stars on overall facilities is because waiting area was closed and had to wait outside sitting on steps until my car was ready. Although Herbert was apologetic and had no control over this situation some type of notification could have been sent.
Dealer response from DealerRater Replied: Hi Mildred, Thank you for taking the time to submit a review. We are so glad Herbert could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark and failed to communicate that our waiting area was temporarily closed. If you would like to further discuss your concerns, feel free to contact me at your convenience. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 25, 2020
Marilu Acosta provided me day by day updates, thanks for your support. Car was ready and clean when I got it.
Dealer response from DealerRater Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Luis! We are so happy that Marilu was able to assist you. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 24, 2020
Joe was great with the buying process. It is also so helpful what you are all doing with my sudden layoff from work after buying the car. I appreciate you helping with the pick up next week. Thanks Rich
Dealer response from DealerRater Replied: Thank you, Rich! It has been a pleasure serving you. Quality customer service is always our number one priority so we are happy to hear that Joe met your expectations. Thank you for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 24, 2020
Left by Belarmina B.
Amidst all the craziness, Carmen Arrazola and Henry Diaz treated me like family and made my purchasing experience delightful. True first class treatment all the way.
Dealer response from DealerRater Replied: Belarmina, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Carmen and Henry and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 22, 2020
Left by Guillermo I.
A bit expensive as all Mercedez dealers, but the service was great
Dealer response from DealerRater Replied: Hi Guillermo- Thanks so much for your five star review of your service visit! We look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 21, 2020
They are always on top of it. Robert, our service representative kept us informed on the progress of the job. They were fair and upfront with the costs and alternatives. The facility was clean and organized. Would recommend this dealer to anyone!
Dealer response from DealerRater Replied: Hi Jennie, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 20, 2020
Left by Anique B.
The overall experience dealing with Jeanine and the collision department at Mercedes Benz of Cutler Bay was seamless and there was no stress involved. I appreciate her professionalism and excellent communication with me regarding the assessment of my vehicle and the entire process from delivery to...
Dealer response from DealerRater Replied: Congratulations, Anique, on your new vehicle! We are so glad that we had the opportunity to work with you, and that Jeanine and the rest of our collision department staff could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
Overall experience was great, no fuss, discussed what I wanted and closed the deal. Sales Representative and Manager were friendly and knowledgeable.
Dealer response from DealerRater Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
Left by Yamira S.
I was treated with much respect during the buying process and everyone was very nice and helpful. After I purchased the car, Jack taught me and my family how to use the car and all of its features. I really recommend this dealer if you are trying to buy a new Mercedes.
Dealer response from DealerRater Replied: Hi Yamira, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy your new car! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
Joe Maya hands down delivered the best buying experience I've had.
Dealer response from DealerRater Replied: Hi Ryan, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
10 of 10 best place in every aspect. Customer service .200 Salesman experience, Frank Aguilera the best very Professional, always on top of everything, every detail he was on it . Even after we made the deal . The place is spotless, beautiful, is a pleasure going there. Service I went to Robert...
Dealer response from DealerRater Replied: Thank you for your great review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 15, 2020
The person we dealt with Ramon Hernandez. He was outstanding in both as a professional and his compassion. His dedication to his work is obvious. We were so relieved to get the repairs done! We were on vacation and had to cut Key West short but after the repairs we headed for St. Augustine and...
Dealer response from DealerRater Replied: Hi, Same and Chris, Thank you for the 5-star review! We are so grateful that you trusted our team at Mercedes-Benz of Cutler Bay , and we are proud that Ramon provided timely and pleasant service. Safe driving! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Yoannis M.
Google Review
- March 12, 2020
Response from the owner Replied: Thank you, Luisin,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- March 12, 2020
Response from the owner Replied: Thank you for the excellent feedback, Marina!
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Response from the owner Replied: Jeanette,Thank you for choosing Merceded-Benz of Cutler Bay! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Mariana L.
Response from the owner Replied: Thank you, Mariana, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay!
Google Review
- March 12, 2020
Response from the owner Replied: Jose,Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Eamonn K.
Response from the owner Replied: Hey Eamonn,Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- March 12, 2020
Left by Kaylee L.
Response from the owner Replied: Hi Kaylee,Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Adrian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Catalina J.
Response from the owner Replied: Thank you, Catalina,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dany met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Response from the owner Replied: Thank you, Cristy Machado! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Response from the owner Replied: Thank you, Mariela! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 11, 2020
Left by Susana M.
Cars.com Review
- March 11, 2020
I had a great experience with jose Alfonso and Oliver ortiz They were professional and kind... and they helped me to find the car I wanted and made everything they can to make the deal... and I left with the car I wanted and very happy and satisfied...
Google Review
- March 10, 2020
Cars.com Review
- March 10, 2020
I was dealing with Ira and he is exceptional! Always willing to help when I call him. He makes leasing a car a pleasure!
Google Review
- March 09, 2020
Cars.com Review
- March 08, 2020
Everyone is helpful and try to get services done as quickly qs possible
Cars.com Review
- March 08, 2020
Fabian at service. He understands the importance of customer service which allows him to perform at the level of what Mercedes Benz stands for. Another important quality is understanding ones job, he was able to explain in detail and answer all my questions as to my repair. Individuals like...
Google Review
- March 07, 2020
Service Department as a whole, particularly Mr. Robert Damas was professional, kept us informed and provided exceptional customer service. Thank you Mercedes Benz of Cutler Bay for providing your customers with excellent employees that understand exceptional customer service! Cristy Machado
Response from the owner Replied: Thank you, Cristy Machado! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.
Google Review
- March 07, 2020
Left by Sergio L.
Response from the owner Replied: Thank you, Sergio! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.
Google Review
- March 07, 2020
Response from the owner Replied: Hi Martine, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Hi Walter, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Thank you, Yulexis, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!
Google Review
- March 07, 2020
Response from the owner Replied: Hi Adrian,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- March 07, 2020
Response from the owner Replied: Hi Gladys,We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!
Cars.com Review
- March 06, 2020
I would highly this dealership to everyone along with our salesperson and his manager
Dealer response from DealerRater Replied: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 06, 2020
Left by Rich T.
Very clean and accommodating dealership. However, I have two recommendations: 1) The car wash is not a brush-less wash. Brushes can create spider scratches on a black vehicle. I requested a hand wash and the dealership said they cannot provide one. 2) The loaner contract does not cover...
Dealer response from DealerRater Replied: Hi Rich, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here in a couple of areas. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 05, 2020
$400.00 Oil change over priced. This should be included in the lease thats the only reason you lease a vehicle so you will not have to spend any money on the car. Years ago it was included in the lease but not anymore. Next time I will take my car to Jjiffy Lube.
Dealer response from DealerRater Replied: Ralph, thank you for sharing your thoughts, we appreciate your feedback! We are sorry that you were unhappy with your service visit and apologize if the pricing was not communicated effectively. If you would be willing to reach out to us directly, we would like to get some more details and try to turn this around for you. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 04, 2020
Left by Livan P.
Danny Kwock from Mercedes Benz of Cutler Bay offered amazing customer and helped me to accomplish my lease. Highly rated and certainly recommended. Straight forward, honest and professional.
Dealer response from DealerRater Replied: Hey Livan, Thank you so much for taking the time to share your feedback regarding working with Danny. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 04, 2020
Left by Mariana L.
Amazing experience!
Response from the owner Replied: Thank you, Mariana, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay!
Cars.com Review
- March 04, 2020
I was there for service in GLE350 my advisor Herbert hes so professional and detailed before they started working in my car he explained everything to me, very knowledgeable
Dealer response from DealerRater Replied: Mikelle, Thank you for taking the time to tell everyone about your experience working with Hebert. We are glad you had a great experience. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 03, 2020
Excellent customer service from Mr. Kevin LaPlanche
Dealer response from DealerRater Replied: Jan, Thank you for choosing our dealership! We're always happy to hear that Kevin provided you with a positive experience. Come back soon if there's anything else that our team can assist you with!
Cars.com Review
- March 03, 2020
Mr.. Jose Alfonso was very courteous and knowledgeable. He made the purchase experience a pleasure. He let me know all the features of the car and showed me how to access them. The entire management team was very helpful and worked to make the deal possible.
Dealer response from DealerRater Replied: Hello Rafael, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- March 03, 2020
Very friendly and helpful. Went in for service with appointment and they were on time
Response from the owner Replied: Thank you, Mariela! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 29, 2020
The greatest factor to the service that I received was due to the professionalism of the service rep Adrian Lee Sang. He is a great asset to your company and represents the high standard expected from Mercedes-Benz.
Dealer response from DealerRater Replied: Hello Frank, Thank you for taking the time to share your thoughts on working with Adrian and the rest of our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com.
Google Review
- February 29, 2020
Left by Kaley L.
Response from the owner Replied: Thank you, Kaley! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.
Google Review
- February 29, 2020
Response from the owner Replied: Thank you, Niurka! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager a305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 29, 2020
Response from the owner Replied: Hi Loigrand, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 29, 2020
Left by Eamonn K.
They display a high attention to a customers needs
Response from the owner Replied: Hey Eamonn,Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 29, 2020
Cutler Bay Mercedes treats you like family
Response from the owner Replied: Jose,Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 29, 2020
Left by Nathasia M.
I recently had to take my car in for a recall for bolt replacement for my steering rack. While there my service advisor, Robert Damas, found that I needed new breaks and tires. I worked with him to make the best choices and I was able to take care of important maintenance for my vehicle. Mr. Damas...
Dealer response from DealerRater Replied: Nathasia, Thank you for the kind words for our service department! We look forward to sharing your compliments with Robert and the team and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 29, 2020
Great customer service from Janyll Henriquez in the sales department. She really did a great job finding the exact car that I needed and at a great price. Very easy purchase and amazing attention to detail. I highly recommend her.
Dealer response from DealerRater Replied: We are very happy to have provided you with such a positive experience working with Janyll! Please feel free to reach out if we can be of any further assistance. We hope to see you again! We sincerely value your business and look forward to your next visit. Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 28, 2020
Response from the owner Replied: Hi Ms Rodriquez,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 26, 2020
UPDATE 2/26/2020:FRAUD, FRAUD, FRAUD! Would give NO STARS IF POSSIBLE! Reported to Mercedes Benz USA and will report to Miami- Dade County REER, and State of Florida DBPR. Beware of any price match coupons. Somehow my car with 22k miles needs new tires. MB Cutler Bay has a tire price match coupon...
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- February 25, 2020
(Translated by Google) Excellent and very professional service received.(Original)Excelente y muy profesional el servicio recibido.
Response from the owner Replied: Thank you, Jesus, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 25, 2020
Excelente y muy profesional el servicio recibido.
Response from the owner Replied: Thank you, Jesus, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 24, 2020
The sales person was very helpful. He answer all my questions and was very patient, help my to make the best purchase. I'll recomend the dealer And the personal was very attentive and corteous.
Dealer response from DealerRater Replied: Hi Mara, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do your best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 22, 2020
Response from the owner Replied: Rene,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- February 22, 2020
Response from the owner Replied: Hey Yohana,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 21, 2020
I went in on a whim as I was in the neighborhood and my car's date for service was fast approaching. I was able to have maintenance ( Service A) on my vehicle without an appointment. The service was done in just over an hour, and Fabian was an excellent advisor. Thanks for the excellent customer...
Dealer response from DealerRater Replied: Hi! Thank you for sharing your experience with us! We're happy to hear Fabian was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 21, 2020
Left by Kaylee L.
Adrian the service advisor was the absolute best. Very professional and knowledgeable. It was honestly one of the best experiences Ive ever had with Mercedes.
Response from the owner Replied: Hi Kaylee,Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Adrian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 20, 2020
Left by Sam N.
Robert is #1 in customer service from start to finish he is a true asset to your organization and us as customers!!!
Dealer response from DealerRater Replied: Hi Sam, it's great to hear that Robert took such excellent care of you. Thank you for taking the time to share your thoughts! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Cars.com Review
- February 19, 2020
Left by Marcel M.
Process was quick and professional Everyone was making sure that I was getting the deal I wanted
Dealer response from DealerRater Replied: Hi Marcel Maria, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope to work with you again in the future.
Cars.com Review
- February 18, 2020
Always excellent service and facilities at Mercedes-Benz Service Locations
Dealer response from DealerRater Replied: Hi! Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2020
Left by Catalina J.
They are very professional. Dany, the sales manager is great! I bought my first car when he was a sales rep. Excellent customer service for the maintenance of my car. It's one of my favorite places. I love my benz.
Response from the owner Replied: Thank you, Catalina,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dany met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2020
Great place amazing service
Response from the owner Replied: Jeanette,Thank you for choosing Merceded-Benz of Cutler Bay! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- February 16, 2020
Response from the owner Replied: Thank you, Farah. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- February 16, 2020
Left by Lydia R.
Always a great experience! Exceptional service and remarkable advisors!
Google Review
- February 16, 2020
Left by Ana S.
It was great thank you.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- February 15, 2020
Awesome
Response from the owner Replied: Thank you, Luisin,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Martha, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you f, Dave and Monica,or the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com.
Cars.com Review
- February 15, 2020
Kevin Laplanche provided exceptional service. I was able to schedule my appointment at the time I needed, and my loaner car was ready as soon as I arrived. Truly a great experience.
Dealer response from DealerRater Replied: Hi, Thank you for your business and this review. We're happy to hear our Kevin and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 15, 2020
Left by Philippe M.
Response from the owner Replied: Hi Philippe, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 13, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Regards, Daniel Baster, Sales Manager
Google Review
- February 13, 2020
Response from the owner Replied: Hi, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager
Cars.com Review
- February 13, 2020
Like always, my service advisor Herbert Kanzki provides A customer service and treats the customer as one expects to be treated at Mercedes Benz!
Dealer response from DealerRater Replied: Hi Carlos, Thank you for your business and this review. We're happy to hear Herbert was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 12, 2020
Response from the owner Replied: Hi Amed, thank you for the 5-star review, we are glad that you had a positive experience at Mercedes-Benz of Cutler Bay!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Barbara, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!
Google Review
- February 12, 2020
Exceptional !
Response from the owner Replied: Thank you for the excellent feedback, Marina!
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Hi Tommy,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Edmundo, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 11, 2020
Left by Li Z.
OMG - the luxury and over the top service was amazing. Marylou was so kind and knowledgeable. This has now lured me into buying Mercedes in the future.
Dealer response from DealerRater Replied: Hi Liz, It's great to hear that Marylou was able to assist you with your service appointment. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Daniel Baster, Sales Manager Daniel.baster@mbcutlerbay.com 305-278-6113
Cars.com Review
- February 11, 2020
Left by Vickie B.
Danny Kwock was extremely knowledgeable, helpful and very pleasant. We were extremely comfortable in the showroom and were treated with white-glove service. The negotiation process was amiable and we felt confident we were being treated fairly. Danny's manager, Danny, was also extremely helpful...
Dealer response from DealerRater Replied: Vickie, Thank you so much for your wonderful review! We are thrilled that Danny had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 11, 2020
Left by Silvia G.
I had Charlie as my service agent twice already and he is truly amazing, thank you.
Dealer response from DealerRater Replied: Thank you, Silvia! Thank you for the kind words regarding your recent visit! We look forward to sharing your compliments with Charlie and the team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com.
Google Review
- February 11, 2020
Left by Raul M.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Raul! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 09, 2020
Response from the owner Replied: Hi Ms Rodriquez,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 07, 2020
Everythings were fine except the price it was so expensive
Dealer response from DealerRater Replied: Thank you very much for taking the time to leave this 5 star review for Mercedes-Benz of Culter Bay. We appreciate your business. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com.
Cars.com Review
- February 07, 2020
Satisfied with the attention of the staff, the cleanliness of the dealership.
Dealer response from DealerRater Replied: Thank you very much for the 5 star review of Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director at 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
excellent
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- February 06, 2020
Response from the owner Replied: Thank you, Ivette. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- February 06, 2020
Fabian the service representative exceeded my expectations. Excellent service provided.
Dealer response from DealerRater Replied: Hi Ramon, it's great to hear that Fabian provided you with such an outstanding service experience. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Cars.com Review
- February 06, 2020
Ruben Abreu the service manager always comes through for me. He should be commended for running the service department to the highest standards and always accommodating his clients.
Dealer response from DealerRater Replied: Hi Rosa, I'm thrilled to hear that Ruben has provided you with consistently excellent service! Thank you for taking the time to share your thoughts and for trusting Mercedes-Benz of Cutler Bay with your service needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
This dealership is beyond beautiful. The service and staff here are excellent. Pristine waiting area with complimentary refreshments. The showroom is something you just have to experience. If you are in the area and considering buying a Mercedes-Benz, this should be your dealership. Impressive.
Response from the owner Replied: Hi Tommy,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Google Review
- February 04, 2020
Response from the owner Replied: Hey Randy,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Cars.com Review
- February 04, 2020
Over all I was satisfied ,other than being charged for for gas!. I always take a picture of fuel when I take a loaner and return it in the same spot. But you guys still charged me.
Dealer response from DealerRater Replied: Hi Juan, thank you for sharing your thoughts! We're happy to hear that you were generally happy with your service visit. We apologize for the frustration you felt about being charged for gas. We would gladly discuss this with you if you'd like to reach out to us directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 03, 2020
Response from the owner Replied: Jovany,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 03, 2020
Ira Jones was truly exceptional! Very professional service and easy to work with, communication was clear, no pressure or feeling rushed. Best buying experience ever, highly recommend Ira at Mercedes Benz of Cutler Bay.
Dealer response from DealerRater Replied: Hi Katherine, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and please don't hesitate to reach out if you need anything else. Daniel Baster Sales Manager 305-278-6113, Daniel.baster@mbcutlerbay.com
Google Review
- February 02, 2020
After reading the many excellent reviews about this dealer I decided to take my 2016 E400A cabriolet for a service to this dealer. Of course they recommended the add on services, which I accepted. One of them was a brake fluid flush. Two days after picking up the car I washed it and I wiped the...
Google Review
- February 02, 2020
Google Review
- February 02, 2020
Left by Victor M.
Google Review
- February 01, 2020
Left by Rebecca W.
Cars.com Review
- February 01, 2020
Left by Santuzza T.
Happy to experienced the traditional TLC and Service Quality of Maintenance Service at Mercedes - Cutler Ridge (FL) dealership! Service Mgr. Ruben Abreu continues to be the best Member of the MB Service Dept. He is 10!
Google Review
- February 01, 2020
Google Review
- February 01, 2020
Left by Amanda N.
Google Review
- January 31, 2020
Left by Mercedes B.
Google Review
- January 31, 2020
Google Review
- January 31, 2020
Very helpful, great communication and status of work progress and coordination with insurance provider. After a week since the work was completed...I am very satisfied.
Cars.com Review
- January 30, 2020
Inexperienced excellent service. I was very happy with my experience at Mercedes as a first time buyer.
Google Review
- January 30, 2020
Cars.com Review
- January 30, 2020
Left by David J.
Customer service is exceptional and all employees that I dealt with gave me the sense of personal service and it was a true pleasure. They made the process very simple and easy and got me in an out expeditiously. It is very obvious that this dealership follows the example set forth by their...
Google Review
- January 29, 2020
Google Review
- January 29, 2020
Google Review
- January 28, 2020
Always exceptional service!!
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 28, 2020
As always attention from people were great, particularly from Adrian Lee who is taking care of my car.
Google Review
- January 27, 2020
Left by Carla K.
My husband and I both purchased vehicles at this dealership and I must say it was the most relaxing and hassle free car buying experience ever. Ira Jones was attentive, accommodating and dedicated. It was great leaving with a smile and two new vehicles. I would highly recommend Mercedes Benz of...
Cars.com Review
- January 27, 2020
Left by Juanita F.
WITH THE EXCEPTION OF MY SCHEDULED APPOINTMENT WAS NOT IN THE SYSTEM EVEN THOUGH I RECIEVED AN EMAIL CONFORMATION, AFTER THAT WAS RESOLVED EVERYTHING ELSE WAS GREAT.
Yelp Review
- January 26, 2020
I am writing this review on the behalf of my wonderful experience with the Service Manager Ruben Abreu. I recently took my vehicle in to change my airbags which were defective from the takata recall.. and the original service expert who was in charge of addressing my vehicle and any concerns I have...
Google Review
- January 25, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 25, 2020
Always exceptional service!!
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 24, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 24, 2020
Left by Sujhail C.
Exceptional service form the moment we walked in. Janyll was patient and offered her expertise, and helped me into the perfect upgrade under 3 hours on a Saturday! Thanks Janyll and the whole staff at MB Cutler bay! You make the difference!
Cars.com Review
- January 24, 2020
Outstanding customer service from start to finish! Excellent responsiveness, attention to detail and efficiency. We will continue to buy all our cars from this dealership.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Left by Lisset R.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Left by Zalina M.
Mr. Luis Guitterez is amazing and greatBest General Manager goes above and beyond exceeding in meeting customers expectations. The Best General Manager!!!!Also Jennie in collision repair has world class customer service she is very friendly and always willing to help.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Yelp Review
- January 23, 2020
I had the opportunity to meet the General Manger Mr. Luis Gutierrez at Mercedes Benz of Cutler Bay . Mr. Gutierrez exceeded my expectations he was willing to go above and beyond to make me happy. He took the extra time from his busy schedule to listen to my concerns and welcome me into MB...
Cars.com Review
- January 23, 2020
I was treated so well by Kevin and Roger from repair, I was very satisfied and pleased. Roger was exceptional in repairing my car in under the estimated cost, giving me a discount certificate, making my car look beautiful while being very kind and professional! I had excellent service, despite my...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 22, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 22, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
I took my car for service, it was returned the next day, so I got a loaned car as a courtesy. I picked up my car the next day, and took the expressway home. Five minutes into my drive, the car developed a loud noise, so I stopped and eventually called roadside assistance. They were reassuring and...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
Amazing experience as always. Everyone is super nice
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
People and staff very accommodating. After a lengthy delivery time, Cutler Bay made every reasonable effort to make me a happy customer.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
I had a spur of the moment problem and my service manager helped me so that Mercedes took my need immediately.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
I had the best experience I couldve possibly had. The best service is at Mercedes-Benz of Cutler Bay. I highly recommend for everyone who is seeking the best attention the best deal to go here.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 21, 2020
Left by Karla O.
(Translated by Google) I would not renew my read in this place. If you sell and do not help customers after they sold you, you get ready asYou can and technical service too.The manager only serves to ensure the sale another seller more they tell you that they will help you with the miles and others...
Cars.com Review
- January 21, 2020
Left by Abraham H.
Showed up without an appointment and was immediately assisted by the service individuals who were very pleasant and polite. Told them didn't have appointment and my advisor was Robert Damas. Robert saw me and immediately came out to see what was the problem. He took care of the issues and I was...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 21, 2020
Left by Sandra V.
I live in Miami Beach but do not mind at all driving the long way to CB. the reason: mi advisor Charlie Rodriguez, such a professional, kind and always open to listen to me. I've owned MB since 1990 but I can tell the difference between Charlie and the service at CB and the rest of the...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 20, 2020
Left by Farah M.
Response from the owner Replied: Thank you, Farah. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 18, 2020
Response from the owner Replied: Thank you, Juan. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 18, 2020
Left by Javier V.
Response from the owner Replied: Thank you, Javier. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 17, 2020
Left by Jorge M.
Google Review
- January 17, 2020
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 17, 2020
I wanted my tires replaced. Ramon took care of me. He arranged for me to get a loaner vehicle. The loaner process went smoothly. The loaner people set me up with a GLS similar to mine with no hassle and minimal wait-time. The pick-up of my vehicle was flawless
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Ramon is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- January 17, 2020
you can trust this Dealership for any Repair they did repair my C300
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 16, 2020
Great experience buying car s from Mercedes Benz of Cutler Bay
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 15, 2020
Left by Donny D.
Sergio Serrano was very knowledgeable and helpful in my purchase of my vehicle. Thank you very much!
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Sergio is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 14, 2020
Left by Mauro A.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 14, 2020
Left by Javier D.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 14, 2020
Left by Antonio M.
Excellent Service and Customer Support as always.
Google Review
- January 13, 2020
Left by Carmen C.
Response from the owner Replied: Thank you, Carmen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 12, 2020
Friendly facilities. Work was done on time and so far without issues.
Google Review
- January 12, 2020
Response from the owner Replied: Thank you, Susanna. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Google Review
- January 12, 2020
Response from the owner Replied: We are so glad to hear that. We agree that Gabriel is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 12, 2020
Response from the owner Replied: Thank you, Jackie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (786) 232-0364 so that we can work to provide a positive outcome.
Google Review
- January 12, 2020
Response from the owner Replied: We are so glad to hear that Jorge. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 12, 2020
Response from the owner Replied: Thank you, Alina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (786) 232-0364 so that we can work to provide a positive outcome.
Google Review
- January 12, 2020
Response from the owner Replied: We are so glad to hear that. We agree that Oliver and Adrian are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 11, 2020
Left by Albert R.
Response from the owner Replied: Thank you, Albert. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Left by Hilda C.
Response from the owner Replied: Thank you, Hilda. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Thank you, Mr. Robert Damas, for taking the time to address my needs and keeping me updated throughout. You are most appreciated and the primary reason I would return in the future.
Response from the owner Replied: We are so glad to hear that Jorge. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 09, 2020
(Translated by Google) Bad attention, they treated me reluctantly(Original)Mala atencin, me atendieron de mala gana
Response from the owner Replied: (Translated by Google) We are very sorry that you had this experience. It is our priority that our customers always have an incredible experience. Please if you can contact us at phone # (786) 232-0364 so we can find a positive solution. Thank you.(Original)Sentimos mucho que hayas tenido esta experiencia. Es nuestra prioridad que nuestros clientes siempre tengan una experiencia increble. Por favor si te puedes comunicar con nosotros al telfono # (786) 232-0364 para que podamos encontrar una solucin positiva. Muchas gracias.
Google Review
- January 07, 2020
Thank you, Roman and the MBCB team for making maintenance painless. Appreciate the professionalism and personal service!
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 06, 2020
Left by Lusbiely D.
Response from the owner Replied: Thank you, Lusbiely. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 06, 2020
For some reason this business is sending all of Jason's private information to me. It's a good thing I'm not a criminal or I could do all kinds of things with his address, photo, driver's license, etc. I have repeatedly told them but they insist on sending everything to my email address.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (786) 232-0364 so that we can work to provide a positive outcome.
Cars.com Review
- January 05, 2020
Robert is a friendly and profesional service advisor. Five stars for Robert Damas.
Dealer response from DealerRater Replied: We are so glad to hear that Alfredo. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 04, 2020
Wonderful 5 star service all they way. Our sales rep Yanel was wonderful and so knowledgeable.
Response from the owner Replied: Thank you, Alina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Patti. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Denise. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Ivette. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Yacsunay. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 04, 2020
Adrian Lee is an awesome service advisor!!!! Recommend him every time. All staff is awesome and helpful. Ariel is the best loaner guy for all of Mercedes. Always takes care of the clients.
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 03, 2020
Thank you, Roman and the MBCB team for making maintenance painless. Appreciate the professionalism and personal service!
Google Review
- January 03, 2020
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 03, 2020
Response from the owner Replied: Thank you, Carmen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 02, 2020
Great cuales person to deal and will come back and refer more clients.
Dealer response from DealerRater Replied: Thank you, Fernando. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 01, 2020
Response from the owner Replied: Thank you, Chrishae. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Ana maria D.
Response from the owner Replied: Thank you, Ana. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Kahlil O.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Rafael N.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 30, 2019
Good selections of Mercedes
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 30, 2019
Gabriel in the parts department went above and beyond to help us locate a part that was nowhere to be found. Kudos for having such dedicated staff, Mercedes Benz of Cutler Bay .
Response from the owner Replied: We are so glad to hear that. We agree that Gabriel is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 29, 2019
Left by Jericho B.
I visited for service and this is the dealership where I have purchased my last 2 cars and where I will be visiting to purchase my next car. Kevin Laplanche our service advisor was excellent as always. The Mercedes Cutler Bay dealership is a pleasure to visit. The entire dealership always goes...
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 28, 2019
Left by Lisa K.
The scheduled service was performed as expected. I was able to secure a loaner vehicle. This dealership by far the best customer service I have ever experienced.
Dealer response from DealerRater Replied: Thank you, Lisa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 28, 2019
Left by Mayda H.
I have been buying at Cutler Bay for the past 3 years, this would be our 3rd vehicle with our salesperson. Maribel understands our needs and is always quick, friendly an polite. Would definitely recommend her to anyone looking for a Mercedes Benz. They had all the colors for me to chose from and...
Dealer response from DealerRater Replied: We are so glad to hear that Mayda. We agree that Maribel is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 28, 2019
Excellent service from the greeters, to the people responsible for the rental of the cars and the workers who explain the features of the loaner. Robert Damas is always courteous and patient with us.
Response from the owner Replied: We are so glad to hear that Nancy. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Carolyn. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Left by Eamon D.
Response from the owner Replied: Thank you, Eamon. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 24, 2019
I want to congratulate Andrew for exceptional customer service. He really made a very frustrating and challenging day more tolerable. In spite of my rudeness, he never lost his composure and provided me with the assurance that he would take care of the problem, and he did! I was a very difficult...
Dealer response from DealerRater Replied: We are so glad to hear that, Rebecca. We agree that Andrew is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 23, 2019
Left by Ricardo C.
Response from the owner Replied: Thank you, Ricardo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 23, 2019
Service was exceptional! Thank you so much!
Response from the owner Replied: Thank you, Jackie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 22, 2019
Left by Luis M.
Response from the owner Replied: Thank you, Louis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 22, 2019
Left by Elena G.
Response from the owner Replied: Thank you, Elena. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 21, 2019
Response from the owner Replied: Thank you, Tony. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 21, 2019
Left by Eider C.
Response from the owner Replied: Thank you, Eider. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 20, 2019
I bought 2017 Mercedes-Benz Sprinter and the paint in the hood is discoloring. My Service advisor recommended to call directly to Mercedes-Benz and find out if they could solve the problem.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (786) 232-0364 so that we can work to provide a positive outcome.
Cars.com Review
- December 19, 2019
Great experience purchasing a certified pr owned No issues very smooth transaction
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
A+ service every time i go
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Mala atencin, me atendieron de mala gana
Response from the owner Replied: (Translated by Google) We are very sorry that you had this experience. It is our priority that our customers always have an incredible experience. Please if you can contact us at phone # (786) 232-0364 so we can find a positive solution. Thank you.(Original)Sentimos mucho que hayas tenido esta experiencia. Es nuestra prioridad que nuestros clientes siempre tengan una experiencia increble. Por favor si te puedes comunicar con nosotros al telfono # (786) 232-0364 para que podamos encontrar una solucin positiva. Muchas gracias.
Google Review
- December 19, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 18, 2019
Left by Anthony P.
Easy process. No haggling. State of the art facilities and excellent customer service. The sales manager Danny and the sales person Jose are the best.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 17, 2019
It was a great experience. Everyone was extremely helpful and informative. Oliver Ortiz, the Sales Manager, is the best and Adrian Lee in maintenance is also very helpful and polite.
Response from the owner Replied: We are so glad to hear that. We agree that Oliver and Adrian are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 17, 2019
Left by Lisa C.
Response from the owner Replied: Thank you, Lisa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 16, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Google Review
- December 14, 2019
I went to your location at Cutler Bay to get a full set of tire and I was help by Romn Hernadez. I really recommend this gentleman for any assistance, wonderful wait to treat costumers. Hat off. It was a very good experience. Thank you Romn Hernandez
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 13, 2019
Left by Alleneeka B.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Left by Andrew A.
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Left by Yamil M.
Response from the owner Replied: We are so glad to hear that Yamil. We agree that Jack is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 12, 2019
Left by Maria B.
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Response from the owner Replied: Thank you, Francella. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Response from the owner Replied: Thank you, Patricia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Left by Jessica M.
Response from the owner Replied: Thank you, Jessica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Left by Michael L.
Response from the owner Replied: Thank you, Michael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 12, 2019
Response from the owner Replied: We are so glad to hear that Nancy. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 12, 2019
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 12, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 11, 2019
I had been searching for the right car for about a week to trade in my lease. After exploring various options, we finally found a car that would fit both my budget and liking. I worked with the sales representative Emiliano, and he was wonderful! He was very patient and advocated for me as a...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 11, 2019
My service advisor, Adrian, always goes above and beyond. I am always taken care of and he makes the process easy and quick.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Best customer service bar none.
Response from the owner Replied: Thank you, Patricia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Left by Michael L.
Great experience. Oscar Yanes and Ira Jones were the best. Highly recommend.
Response from the owner Replied: Thank you, Michael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Left by Richard V.
Response from the owner Replied: Thank you, Richard. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 10, 2019
Excellent Service and attention, Kevin Laplanche and Dave are the best. Unfortunately I do not know the name of every single person I came in contact with but great people.
Dealer response from DealerRater Replied: Thank you, Peter. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 09, 2019
Visiting Cutler Bay to receive a service is an incredible experience! The attention is top notch. They are truly professional, knowledgeable, respectful and courteous! I really love that dealership! One of the best!
Google Review
- December 07, 2019
Left by Krishna K.
Response from the owner Replied: Thank you, Krishna. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 06, 2019
Response from the owner Replied: Thank you, Adrian. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 04, 2019
Left by Alexis P.
I went to the dealer with no intention to lease any car, just wanted to know if you had the new electric car to take a look at it, then I loved a different car and ask for a vendor, Frank Aguilera was the one who attended me. He was beyond amazing, very knowledgeable and convincing, I like the fact...
Dealer response from DealerRater Replied: Thank you, Alexis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 04, 2019
As usual great experience. Brought my parent with us and they purchased a new car the same day.
Dealer response from DealerRater Replied: Thank you, Clayton. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Response from the owner Replied: Thank you, Filipe. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Yaimi C.
Response from the owner Replied: Thank you, Yaimi. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Elizabeth B.
As always, this is the best Mercedes Benz dealership. You arent treated like another number, but like family. I came in trying to get out of my lease and the process was extremely easy. Oliver, Janyll and Jack are the best at what they do and provided me more than exceptional customer service. Im...
Response from the owner Replied: Thank you, Elizabeth. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 04, 2019
Left by Aranhi Q.
OLIVER ORTIZ IS THE BEST SALES PERSON, EXCELLENT PERSON, AND I CONSIDER HIM MY FRIEND JACK MITRANI IS VERY PROFESSIONAL THESE TWO AGENTS REPRESENT THE MERCEDES RELATIONSHIP I HAVE WITH MY FAVORITE PLACE IN MIAMI THE MERCEDES DEALERSHIP IN CUTLER BAY. THE BEST PLACE TO VISIT WHEN YOU ARE...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 03, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 02, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Google Review
- December 01, 2019
Google Review
- December 01, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 01, 2019
Excellent service from the greeters, to the people responsible for the rental of the cars and the workers who explain the features of the loaner. Robert Damas is always courteous and patient with us.
Response from the owner Replied: We are so glad to hear that Nancy. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 01, 2019
Herbert has great customer service and super helpful. I always have a great experience there and leave very happy.
Dealer response from DealerRater Replied: We are so glad to hear that Ana. We agree that Herbert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 01, 2019
Left by Jessica M.
Always a pleasure. Thank you!
Response from the owner Replied: Thank you, Jessica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 28, 2019
Left by Arturo E.
(Translated by Google) tremendous attention and very professional(Original)tremenda atencin y muy profesionales
Response from the owner Replied: (Translated by Google) Thank you. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- November 28, 2019
Left by Yamil M.
Very enjoyable experience. Jack was very helpful in getting exactly what I wanted will be back.
Response from the owner Replied: We are so glad to hear that Yamil. We agree that Jack is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 26, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Google Review
- November 26, 2019
This place is AMAZING!!! Visit the dealer and you will see what all the hype is about. The service department is one of the best and you are in and out with a courtesy loaner and or your vehicle repaired. I will definitely be coming back to this dealer for all my Mercedes Benz service needs.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 25, 2019
Left by Andrew A.
Always excellent service. Service Advisor Kanzki is very professional and knowledgeable. Salesperson Carman Arrazola is also very professional and knowledgeable.
Google Review
- November 25, 2019
EXCELLENT SERVICE. ROMAN HERNANDEZ WAS OUTSTANDING FROM THE START TO FINISH. I HAVE NEVER HAD SUCH GREAT SERVICE. GREAT JOB TO THE TEAM .MAJOR IMPROVEMENT FROM A YEAR AGO.WE WILL STAY WITH MERCEDES-BENZ OF CUTLER BAY.
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 25, 2019
Left by Carlos A.
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 24, 2019
Left by Arturo E.
tremenda atencin y muy profesionales
Google Review
- November 24, 2019
Response from the owner Replied: Thank you, Karen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 23, 2019
Left by Kurt T.
I was very pleased with the fast service and the attention to detail by the entire team. My Service Manager, Herbert Kanzki was particularly helpful in sorting out some confusion with my service records. He definitely went way beyond my expectations, and is an excellent example of the quality...
Response from the owner Replied: We are so glad to hear that Kurt. We agree that Herbert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 23, 2019
Response from the owner Replied: Thank you, Pamela. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 22, 2019
Purchased a c class. Great staff and the best Mercedes dealer.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you, Itzia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 21, 2019
(Translated by Google) It is the worst thing that happened to me. To sell the car all very beautiful. But if anything is broken even if I have a guarantee, the attention is the worst in the world, I will never go again(Original)Es lo peor que me ha pasado. Para vender el carro todo muy bonito. Pero...
Response from the owner Replied: (Translated by Google) We are very sorry that you had this experience. It is our priority that our customers always have an incredible experience. Please if you can contact us at phone # (786) 232-0364 so we can find a positive solution. Thank you.(Original)Sentimos mucho que hayas tenido esta experiencia. Es nuestra prioridad que nuestros clientes siempre tengan una experiencia increble. Por favor si te puedes comunicar con nosotros al telfono # (786) 232-0364 para que podamos encontrar una solucin positiva. Muchas gracias.
Google Review
- November 20, 2019
Service is Always a pleasure at Mercedez Benz in Cutler Bay
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 19, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 19, 2019
Service department is fantastic.
Google Review
- November 19, 2019
Left by Lillian R.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 18, 2019
Es lo peor que me ha pasado. Para vender el carro todo muy bonito. Pero si se rompe cualquier cosa aunque tenga garanta la atencin es la ms mala del Mundo nunca ms vuelvo a ir
Google Review
- November 18, 2019
Stay away they fix your car and will not stand behind there work
Google Review
- November 17, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 17, 2019
Good communication. Easy to deal with. Exceeded expectations!
Dealer response from DealerRater Replied: Thank you, Tim. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 17, 2019
I had a wonderful experience from the very beginning to the end. The dealership employees were all very friendly and professional. The dealership was also very well kept and felt welcoming. It was a pleasure purchasing my Mercedes from Albert. He made my purchase painless and enjoyable. Wonderful man!
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Albert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 16, 2019
Left by John S.
Response from the owner Replied: Thank you, John. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 16, 2019
Left by Miguel S.
Response from the owner Replied: Thank you, Miguel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 16, 2019
Response from the owner Replied: Thank you, Alberto. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 16, 2019
I love my new car and I had a fantastic experience at Mercedes Benz of cutler bay, they have an excellent customer service from the receptionist, the sales representative, the finance advisor to the sales manager, all very friendly and helpful staff. They respect your time and work with you so you...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 16, 2019
Left by Regina G.
Service at Mercedes-Benz Cutler Bay is always excellent. If a customer isnt satisfied or has a concern they take the necessary steps and time to correct and to ensure satisfaction. I actually enjoy coming to this dealer because of the genuine interest that the service team displays.
Dealer response from DealerRater Replied: Thank you, Regina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Response from the owner Replied: Thank you, Julio. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Response from the owner Replied: Thank you, Gustavo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Maria B.
Roman was very helpful.Love my car !!
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Response from the owner Replied: Thank you, Luz. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Victor R.
Response from the owner Replied: Thank you, Victor. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Luis B.
Response from the owner Replied: Thank you, Luis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Love the place, love the staff... just perfect!!
Google Review
- November 12, 2019
(Translated by Google) Charlie is very professional(Original)Charlie es muy profesional
Response from the owner Replied: (Translated by Google) Thank you. Yudelcy We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Yudelcy. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Mario. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Everything went extremely smooth purchase wise. However, I do need to head over to the dealer for some little things I need someone to look at and reset or show me what to do.
Response from the owner Replied: Thank you, Francella. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Response from the owner Replied: (Translated by Google) Thank you. Yudelcy We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Yudelcy. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Genny. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Left by Michael P.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Alexis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Left by Yaritza Z.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Response from the owner Replied: We are so glad to hear that Paula. We agree that Herbert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Irene. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, John. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!