Google Review
- September 17, 2020
Left by Ileana R.
(Translated by Google) Excellent attention(Original)Exelente atencion
Response from the owner Replied: Ileana, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 16, 2020
Roman was my service advisor. He did an incredible job !!!. Definitely Ill request him for sure next time.
Response from the owner Replied: Congratulations on your new vehicle! We are so glad that Roman had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 15, 2020
This place is amazing. They are all about their customers and making them happy. I will never go anywhere else as long as i have a mercedes. Herbert is my consultant and he is awesome
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 14, 2020
Great customer service, superb service department.
Response from the owner Replied: We are very happy to have provided you with such a positive experience, Andrew! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 14, 2020
Great customer service and very attentive to detail.
Response from the owner Replied: Andy, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Response from the owner Replied: Thank you for the great review, Susana! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Always get treated well here. Service dept. is great, too.
Response from the owner Replied: It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Response from the owner Replied: It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Response from the owner Replied: Thanks, Heidi, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Left by David G.
Adam did an Outstanding job handling the first service of an RV that I just purchased. He made sure that all of the necessary was performed to prepare the vehicle for a long road trip. I live in the Florida Keys. I was provided a loaner vehicle since the RV needed to be at the dealer for a couple...
Response from the owner Replied: It's great to hear, David, that Adam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 12, 2020
Left by John W.
After visiting other dealerships while searching for my new vehicle, I settled in on Mercedes-Benz of Cutler Bay. This is a very new facility with expansive area for parking along with a very nice showroom that has on display many of the Mercedes vehicles I like. Emiliano my sales associate was...
Response from the owner Replied: Thank you, John. so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 12, 2020
Roman Hernandez is a outstanding service advisor A
Dealer response from DealerRater Replied: Jorge, It's great to hear that Roman was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 11, 2020
We searched the Country for the right GLE 580 for our wants and desires list. After a long search, we found the nearly perfectly optioned 580, in the colors we wanted, at Cutler Bay.JP, our sales consultant, worked diligently with us to craft an acceptable deal and delivered the car into our...
Response from the owner Replied: John, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 10, 2020
Great customer service! It was easy to make an appointment, I received reminder texts, calls and emails, check-in was immediate and the service offered was great! I was offered refreshments in a comfortable lounge while I waited and all of my questions and concerns were addressed in a friendly,...
Dealer response from DealerRater Replied: Thank you for your review, it's great to hear that you had such a pleasant experience. Our team looks forward to serving you next time! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 10, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 09, 2020
From the entrance to the exit MB cutler bay offers excellent service at an modern facility/showroom.Everyone treats the client professionally, advisors listens to your car concerns, I was given the 2020 E350 and ladies/gentleman what an unforgettable experience it is to drive this vehicle, so much...
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- September 09, 2020
Left by Stephen L.
Fantastic staff. Completely understanding for an adverse circumstance involving the rentalEdit: Frank Aguilera is a exceptional help to the entire process. He is straightforward, honest and hardworking. We are very thankful for his effort and look forward to working with him in the future.
Response from the owner Replied: Stephen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 08, 2020
Left by Hana A.
JP was incredible! This was my first time buying a car, so my nerves were pretty intense but JP was truly the perfect person for me. He was very transparent, attentive and patient. I am super grateful that he was my guy!
Response from the owner Replied: Thank you, Hana, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 08, 2020
Left by Hana A.
Response from the owner Replied: Thank you, Hana, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 07, 2020
Left by John C.
My Service Rep, Adrian Lee Sang is terrific in every way and he makes the servicing part of owning my GLE450 as pleasant as Danny Kwok makes the purchasing part!
Google Review
- September 07, 2020
Albert was wonderful! The rest of the team that I worked with was extremely helpful, patient and kind. Thank you so much for everything!
Response from the owner Replied: Thank you, Stephanie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 07, 2020
Adrian Is a fantastic service provider.
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 07, 2020
Mercedes of Cutler Bay's parts department is excellent; they've consistently had low prices, and are very knowledgeable and helpful.
Response from the owner Replied: Thank you for sharing your thoughts, Mike! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 06, 2020
Left by Niikkay E.
Response from the owner Replied: Hello, Thank you for the 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 05, 2020
Response from the owner Replied: Janet, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 05, 2020
Left by Alejandro V.
Response from the owner Replied: Alejandro, Thank you for the 5-star rating! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 05, 2020
Left by Stephen L.
Response from the owner Replied: Stephen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 04, 2020
Response from the owner Replied: Roger, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 04, 2020
Left by Jose V.
Response from the owner Replied: Jose, Thank you for choosing Mercedes-Benz of Cutler Bay, your rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 04, 2020
Left by Eric T.
Response from the owner Replied: Eric, We appreciate you taking the time to leave us this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- September 03, 2020
As usual, the same excellent service that I get from MBCB and my service advisor Charlie Rodriguez. I have been assigned several other advisors, but to me, Charlie is the best.
Dealer response from DealerRater Replied: Mike, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Charlie. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- September 03, 2020
Everyone at the dealer are very professional and accommodating.
Dealer response from DealerRater Replied: Lucy, Thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 03, 2020
Left by Rachel W.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 03, 2020
Response from the owner Replied: Thank you for your feedback, we look forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Left by Ricardo J.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Response from the owner Replied: Thank you for sharing your thoughts, Mike! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 02, 2020
Left by Richard J.
Had a great experience with the team at MB of Cutler Bay. Everyone down the line was involved in the process from start to finish and worked hard to help me drive away with my dream car for the best possible price. They even helped me out when I noticed a small imperfection in the car's paint the...
Response from the owner Replied: Thank you so much for your excellent review, Richard! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- September 01, 2020
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
(Translated by Google) Very good (Original)Muy bueno
Response from the owner Replied: Thanks, Tony, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Very good and very helpful staff. Great dealership experience. Special thanks to Albert Torres, Roberto from Finance and Oscar , the sales manager . Keep up the good work guys!
Response from the owner Replied: Thank you, Dante. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 31, 2020
Jose Castillo and the entire team have the best customer service thanks for your help on my car.
Response from the owner Replied: Thank you, Alessio, for choosing Mercedes-Benz of Cutler Bay. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Best service ever from Emiliano, great representative and amazing person
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emiliano, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Charlie Rodriguez is expectational, he is the reason why I give them a five star. I have been assisted by Charlie for the past 5 or more years and he has always been personable, attentive, honest and he is the reason why I continue going to Cutler Bay Dealership.
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 31, 2020
Left by Omar F.
Response from the owner Replied: Thanks, Omar, we appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Left by Deniliz F.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Left by Maria R.
Response from the owner Replied: Thank you for the Five Star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 30, 2020
Response from the owner Replied: Thanks for the Five Star review of Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 29, 2020
Service The best. I have three cars from this dealership I buy them there for the service department.
Dealer response from DealerRater Replied: Thank you for your kind words for our service department! We appreciate your business and look forward to seeing you again here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 28, 2020
Google Review
- August 28, 2020
Response from the owner Replied: Thanks, Tony, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 28, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 28, 2020
Response from the owner Replied: Thank you, Alessio, for choosing Mercedes-Benz of Cutler Bay. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 28, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emiliano, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 27, 2020
Response from the owner Replied: Thanks for sharing your Five Star rating of Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 27, 2020
A premier service from start to finish.I contacted this dealership because they had the vehicle we were looking to purchase in stock.Our Sales Consultant Carlos Gutierrez made the process of purchasing our new Mercedes-Benz effortless. He emailed the information that was needed, we emailed it back....
Response from the owner Replied: Thank you so much, George, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 27, 2020
I went to the Mercedes Benz dealer in hopes of getting a nice Mercedes Benz. Thanks to Carmen Arrazola the sales and leasing consultant that made it happen. She was very helpful, kind and honest. She let me test drive the car and explain everything the car had. I want to recommend Carmen for making...
Dealer response from DealerRater Replied: Thank you for sharing your experience with us! We're happy to hear it went well and we hope you enjoy your new vehicle. We truly appreciate your feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 25, 2020
Response from the owner Replied: Luis, Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Excellent Services!!!
Response from the owner Replied: Manuel, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Left by Christopher S.
Very professional staff and well organized
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Nice place and good service
Response from the owner Replied: Thank you, Danaysi! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Left by Jade G.
Car battery died just before midnight. Vehicle was serviced and battery was replaced in less than an hour. So thankful for Mercedes emergency roadside assistance
Response from the owner Replied: Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Took a rock to the low temperature regulator on the AMG GTR Pro headed to Key West from Orlando and Cutter Bay was able to get me in and out within a few hours. Exceptional customer service.
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Left by Michelle R.
Response from the owner Replied: Michelle, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Response from the owner Replied: Manuel, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 24, 2020
Response from the owner Replied: Rene, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 23, 2020
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 22, 2020
I always have an excellent Experience when Herbert takes care of me. He truly is an incredible asset to your company.
Dealer response from DealerRater Replied: Anthony, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Herbert. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 22, 2020
Left by Christopher S.
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 22, 2020
Left by Jade G.
Response from the owner Replied: Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Yelp Review
- August 21, 2020
Have always received great service and professional attitude from the Service Department. The Lounge is impeccable and I really appreciate the courtesy loaner. Mercedez Benz knows how to stand behind their luxury brand name and deliver a great vehicle
Google Review
- August 21, 2020
Let me start by saying The sales woman Carmen Arreola was great. I Inquired about a C300 I saw online and she called me up right away to set up appointment I got there one hour late and when I pulled up at the dealership the car was out front waiting for me. she treated me and my wife Yolanda like...
Cars.com Review
- August 20, 2020
Left by Clinton G.
Kevin was very knowledgeable and professional.OUTSTANDING JOB
Dealer response from DealerRater Replied: Hello Mr. Gulley, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and the rest of our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback, Jose. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: Thank you, Laurie, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: Thank you, Stephanie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 20, 2020
Response from the owner Replied: Thank you, Danaysi! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 18, 2020
Response from the owner Replied: Hi Marcela,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 18, 2020
Chose Cutler Bay after disappointing service from purchasing dealer. Cutler Bay corrected the error from other dealership and restored our faith in customer service.
Dealer response from DealerRater Replied: Hello Barry, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 16, 2020
Left by Milagros P.
Response from the owner Replied: Thank you for the 5 star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Professionalism and great work.
Google Review
- August 14, 2020
Excellent
Response from the owner Replied: Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
An exceptional experience, at the level of Mercedes Benz. Thank you
Response from the owner Replied: Vivian, Thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
If you are looking to purchase a vehicle just ask for Maribel, she will take care of you for sure. This is our second time purchasing a Mercedes and both times were with Maribel.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Maribel was able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Excellent customer service, and really fast service.
Response from the owner Replied: Thank you, Cesar, it's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Was A + very profesinal Part Department # 1
Response from the owner Replied: Thank you, Nestor, so much for your wonderful 5-star review! We thank you for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Left by Vania H.
great customer service!
Google Review
- August 14, 2020
Amazing experience! Adam Littman was great as usual.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Cindy. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and the rest of our team, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
probably the nicest Mercedes store on the east coast everyone there pleasant and attentive
Response from the owner Replied: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Everyone does a good Job, Kevin is always Helpful,Professional and Polite
Response from the owner Replied: Thank you, Lucien! We are glad to hear you enjoyed your experience, with Kevin and look forward to your next visit to Mercedes-Benz of Cutler Bay. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
All the employees at this location are exceptional. Easy and no hassle experience. Although this location is a bit farther than another Mercedes dealer/service I prefer going out of my way to take it to this location because their level of service and offerings are above excellent.
Response from the owner Replied: Thanks, Maria, for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Always a great experience with professional service. I have been a client since 2013 and I have never been disappointed. My service advisor Charlie Always meet my expectations. Thank you!
Google Review
- August 14, 2020
Joe Maya is awesome, very nice and easy to work with, this is my second Mercedes that I lease with him and the process is very fast!
Response from the owner Replied: Hi Sergio, thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Customer service at this dealership is awesome! The car was extremely clean and ready when promised!
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Not a good place to get warrantys. They will lie and steal from you. Mo refonds are allow. It will be paid at the end of "the terms" if it happens. Never buy a car at this location and if you do be sure no to do you lease/buy with Roberto Llanes or Hugo Sanchez biggest theft in the dealership
Response from the owner Replied: Hello Elieser,Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Left by Elias K.
True definition of class! Charlie. R offers service unlike any one else. But it doesn't stop there, from walk in to check out the whole entire service team does a wonderful job. Organized, effective, and most importantly quiet and clean. The sales team is decent as well.
Response from the owner Replied: Thank you for your business and this review, Elias! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
I submitted a price request on the website of a specific vehicle I'm interested in. Received a call immediately. I asked for a price estimate, to which the sales person answered: 1) we have limited inventory, 2) we're not offering any discount, 3) you need to have the credit to buy... During this...
Response from the owner Replied: Thank you for your review. We strive to make sure that all of our customers leave happy so it is disappointing to learn that you did not visit us. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 14, 2020
Response from the owner Replied: Thank you, Lucien! We are glad to hear you enjoyed your experience, with Kevin and look forward to your next visit to Mercedes-Benz of Cutler Bay. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 14, 2020
Robert Damas was great as usual. Very knowledgeable and helpful.
Dealer response from DealerRater Replied: Hi! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robert and the rest of our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 14, 2020
Left by Jeremy T.
Response from the owner Replied: Thank you for the 5 star review of Mercedes-Benz of Cutler Bay, Jeremy! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 13, 2020
Great team of service, from herbert to the workers at reception! Kudos to them!
Dealer response from DealerRater Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Nathalie! Your feedback and rating mean a lot to us. We're glad Herbert and the service team were able to help and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 12, 2020
Left by Michel V.
Response from the owner Replied: We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 12, 2020
Response from the owner Replied: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 12, 2020
Left by Marta R.
The sales representative Maribel was excellent and very professional.
Dealer response from DealerRater Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay, Marta! Congrats on your new purchase and please let us know if we can be of any more assistance! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 11, 2020
Left by Wanda M.
My service provider Kevin will always get 5 awesome personality
Dealer response from DealerRater Replied: Thank you so much, Wanda! We appreciate your business and this review. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- August 07, 2020
Left by Judith B.
Excellent Service. Carmen Arrazola is awesome- attentive and informed. Carmen Arrazola provides outstanding customer service!!
Dealer response from DealerRater Replied: Thank you, Judith, for taking the time to share your thoughts on working with our team. We're glad to hear Carmen delivered such a great experience! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 07, 2020
Left by Carlos B.
I had the service performed at home due to COVID-19. I could not be happier with the results.
Dealer response from DealerRater Replied: Hi Carlos, It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- August 06, 2020
Left by Lina B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 06, 2020
Left by Elias K.
Response from the owner Replied: Thank you for your business and this review, Elias! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 04, 2020
Response from the owner Replied: Hi Tamy,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 04, 2020
Response from the owner Replied: Thanks, Maria, for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 04, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Maribel was able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 04, 2020
Response from the owner Replied: Hello Elieser,Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 03, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Cindy. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and the rest of our team, and we look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 02, 2020
Left by Eugenio A.
(Translated by Google) My good attention, and the manager Gustavo great help, thank you mochas(Original)Miy buena atecion,y el manager Gustavo me precio grand ayuda,mochas gracias
Response from the owner Replied: Thank you, Eugenio! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 02, 2020
Response from the owner Replied: Hi Sergio, thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- August 02, 2020
The sale person was knowledgeable and the credit avisor was fast and practical
Dealer response from DealerRater Replied: Thank you for sharing your experience with us, Mauricio! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 02, 2020
Left by Samira S.
I had a great experience at this location because I felt they valued my safety without compromising service. Emiliano Telecemian in sales worked hard to get the model with the specs I wanted as fast as possible. He went above and beyond with communication remotely so that I wouldnt have to come in...
Response from the owner Replied: Thank you for your very kind review, Samira! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 01, 2020
Left by Alexis C.
I had the most professional experience at the Cutler Bay Mercedes Benz. I was lucky enough to have Albert Torres as my Sales Consultant. Albert was patient, yet informative during my search for a perfect car. He also worked along side Oscar, who is the Sales Manager and gave me a fair appraisal for...
Response from the owner Replied: Congratulations, Alexis, on your new vehicle! We are so glad that Albert and Robert had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 01, 2020
Response from the owner Replied: Jero,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 01, 2020
Response from the owner Replied: Thank you for the great review, Yordanka,! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- August 01, 2020
Left by Jamie M.
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay, Jamie. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 31, 2020
Left by Marco P.
Ruben Abreu is the best, very courteous and professional
Dealer response from DealerRater Replied: Thank you for your feedback, Marco! It's wonderful to hear that Ruben provided such a great experience. We hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 31, 2020
Response from the owner Replied: Thank you, Alesha! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 30, 2020
Left by Karen T.
I am always happy and please with the service techs and service at Mercedes Cutler Bay. Kevin Laplanche did an exceptional job of keeping me informed regarding my Mercedes 350. I would highly recommend to all my friends. Thank You.
Dealer response from DealerRater Replied: Hello Ms Thiele, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 30, 2020
Left by Kenzo N.
Very welcoming and excellent treatment by all the employees.
Dealer response from DealerRater Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 29, 2020
Left by Eugenio A.
Response from the owner Replied: Thank you, Eugenio! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 29, 2020
Left by James R.
Response from the owner Replied: Thank you, James, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 29, 2020
My experience with this dealer and the service they provide are always a smooth process. Now during Covid times, they are keeping the same quality with all the necessary precautions. Charlie is always a gentleman!
Dealer response from DealerRater Replied: Thank you for your feedback, Martha! We are very happy to hear that our service team provided such an excellent experience. We look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 27, 2020
Left by Nelson L.
Response from the owner Replied: Hi Nelson,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 27, 2020
Left by Communications I.
Charlie Rodriguez was exceptional as was manager Ruben. Glad to be a Mercedes owner and a customer of this facility.
Dealer response from DealerRater Replied: Hi Jose, Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 26, 2020
Response from the owner Replied: Thank you, Viviana, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 26, 2020
Response from the owner Replied: We appreciate your business, Henry, and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 26, 2020
Left by Yuliet P.
Response from the owner Replied: Thanks, Yuliet, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 26, 2020
Response from the owner Replied: Thank you, Jeneffer, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 25, 2020
Left by Serap C.
It was an exceptional service by Herbert as usual.
Dealer response from DealerRater Replied: Hi, Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. Were here for you anytime! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 24, 2020
Response from the owner Replied: Thank you, Millie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 23, 2020
Left by Francoise K.
Albert Torres, Kevin La Planche and Robert Llanes were so great to work with! The experience on buying a new car was so smooth, unique and beautiful because of the knowledge they have about presenting the right Mercedes Benz for me. I will recommend the Cutler Bay dealer to every one.
Dealer response from DealerRater Replied: Hi Francoise, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 23, 2020
Response from the owner Replied: Vivian, Thanks for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 22, 2020
Friendly advisor , helps you with all the need of your vehicle
Dealer response from DealerRater Replied: Yeily, Thank you for taking the time to tell everyone about your experience. We are glad you had a great service visit. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 21, 2020
Response from the owner Replied: Thank you, Nestor, so much for your wonderful 5-star review! We thank you for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 21, 2020
Left by Lazara S.
Mercedes Service Care goes the extra mile!!! Ive been a loyal, satisfied customer for many years. Recently I experienced an issue with my car and repair was taken care of. They stepped up, showed their integrity and resolved my issue. As always, they put the customer first! Thanks Guys!! would...
Dealer response from DealerRater Replied: Lazara, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 21, 2020
Left by Filka F.
the sales staff and manager were very knowledgeable and friendly. They made sure to cater to our needs, taking into consideration all circumstances.
Dealer response from DealerRater Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 20, 2020
Response from the owner Replied: Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 20, 2020
Response from the owner Replied: Thank you, Cesar, it's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 19, 2020
Left by Claudia R.
Response from the owner Replied: Thank you, Claudia, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 19, 2020
Excellent service, Osvaldo was an amazing Sales Consultant helped me out throughout the complete process specially during this complicated COVID times.
Dealer response from DealerRater Replied: Hi Jose, We are very happy Osvaldo provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 18, 2020
I had the pleasure of dealing with Hector (sales) and Oscar (Sales manager) while returning my leased 2017 GLE 350 for the 2020 model. They made the whole experience absolutely seamless and went above and beyond to make sure I got exactly what I was looking for. MB of Cutler Bay truly values their...
Dealer response from DealerRater Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Hector and Oscar and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 18, 2020
Response from the owner Replied: We appreciate your business, Pedro, and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 18, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Youssef. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 18, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback, Amanda. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 17, 2020
Robert Damas, the service representative, constantly kept me abreast of what was going on and needed with my vehicle. I appreciate his professionalism.
Dealer response from DealerRater Replied: Hi Beverly, Thank you for the kind words for our service department! We look forward to sharing your compliments with Robert and the rest of our team and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- July 17, 2020
I would like to take this opportunity to thank the agent who sold me the car, Sergio Serrano. His knowledge , professionalism and customer service have always been extraordinary. I have bought Mercedes Benz before from the same dealer and I keep on coming back to dealer and to him because of the...
Dealer response from DealerRater Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 16, 2020
Response from the owner Replied: Gabriela,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 16, 2020
Left by Scott E.
Response from the owner Replied: Thank you for the great rating, Scott! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 16, 2020
Response from the owner Replied: Rafael, thank you for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 15, 2020
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 15, 2020
Response from the owner Replied: Thank you, Cesar, it's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
excellent
Response from the owner Replied: Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
excellent
Response from the owner Replied: Thanks for the great rating, Antonio! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
Great Service
Response from the owner Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
Left by Tina D.
They are professional and friendly. Have bought two cars from them in the past.
Response from the owner Replied: Thanks, Tina, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
Great service.
Response from the owner Replied: Thank you for the great rating and for sharing your experience with us, Lucas! Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
Always excellent service in all aspects.
Google Review
- July 14, 2020
Left by Diego L.
Adrian is a TOP Agent!!!! All nice and easy.
Response from the owner Replied: Thank you for your very kind review, Diego. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Adrian here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
I love going to this dealer it's amazing I have never had a bad experience.
Response from the owner Replied: Hello Sophia,We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
Left by Saundra F.
My car was returned to me damaged. The paint was off after two day in service. Charlie seem to not know what happened not the manager Rubin either and didn't do anything to repair it.Was given an estimate of 3,600 to fix. Totally unprofessional.I will never buy another car from them. Going to BMW
Google Review
- July 14, 2020
Thank you Raydel and Kevin for your great customer service
Response from the owner Replied: Hello Robert,Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to chat with us further, please feel free to reach out directly.Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 14, 2020
Left by Nelson H.
Nice enviroment. Relaxing and inviting to drive away in one of their toys.* Friendly staff in every dept visited; showroom, gift shop, service, parts and some goodies and refreshments in the waiting room.
Google Review
- July 14, 2020
Mercedes-Benz of Cutler Bay is amazing with the Sales and services department. Thank you Hector Fernandez and Marylu Acosta for helping me and made my experience as pleasant as it was.
Response from the owner Replied: Thank you, Daylet! Quality customer service is always our number one priority so we are happy to hear that Hector and Marylu met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 14, 2020
Just bought a new GLE350 and the level of service was great. Thank you Maribel for the GREAT service!
Response from the owner Replied: Keith, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Maribel, and it was a pleasure having you at the dealership. Congratulations on your new GLE 350! We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 13, 2020
Response from the owner Replied: Thank you, Pilar! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 12, 2020
Response from the owner Replied: Hi Daniel,Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so we can learn more about your visit?Regards,Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 11, 2020
Left by Tina D.
Response from the owner Replied: Thanks, Tina, for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 11, 2020
Response from the owner Replied: Hi Debra,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 11, 2020
Left by Ronald V.
This was a really good experience with the whole process of getting my car repaired. My service advisor Herbert was exceptional in the way he explained what needed to be done and throughout the entire repair I was given updates.
Dealer response from DealerRater Replied: Hi Ronald, Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- July 11, 2020
Excellent dealership and maintenance place. Adrian is the best!
Dealer response from DealerRater Replied: Hi Carlos, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 11, 2020
Response from the owner Replied: Thank you, Raj, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 10, 2020
Response from the owner Replied: Gabriela,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 10, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Duaine! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 10, 2020
Response from the owner Replied: Gabriela,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 10, 2020
Left by Lauren F.
I brought my GLC43 in for express B service yesterday. I had a great experience. My car was taken in promptly and the lounge area was very clean and comfortable. My service representative was professional and friendly and I felt taken care of!
Dealer response from DealerRater Replied: Hi Lauren, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 09, 2020
Left by Diego L.
Response from the owner Replied: Thank you for your very kind review, Diego. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Adrian here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 08, 2020
Left by Mauricio P.
Response from the owner Replied: Thank you, Mauricio, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 08, 2020
Response from the owner Replied: Thanks for sharing, Ananda, about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 08, 2020
Roman Hernandez was great and he kept in touch with me and made sure my repair was completed on time.
Dealer response from DealerRater Replied: Hi Eladio, Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 07, 2020
Response from the owner Replied: Thank you, Jay! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 07, 2020
Left by Adelyn O.
Daniel and Janyll were excellent and so helpful throughout the entire process. I initially wanted to finance a vehicle but after going back and forth between numbers with Janyll, I realized financing was out of reach for my budget. Daniel, the sales manager, came out and explained to me that leasing...
Dealer response from DealerRater Replied: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 06, 2020
Left by Paola A.
Thank you Mr. Kansky for all your help and service!!!
Dealer response from DealerRater Replied: Hi, It's fantastic to hear that our staff provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 06, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 05, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, David. Your rating means a lot to us. We hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 04, 2020
Left by Raybel V.
(Translated by Google) Super spectacular service and attention. thanks (Original)Super expectacular servicio y atencion . gracias
Response from the owner Replied: Thank you, Raybel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 04, 2020
Response from the owner Replied: Thank you, Daylet! Quality customer service is always our number one priority so we are happy to hear that Hector and Marylu met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 04, 2020
Left by Noel N.
Response from the owner Replied: We appreciate you taking the time to leave us a 5 star review, Noel. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
Left by Raybel V.
Response from the owner Replied: Thank you, Raybel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
Response from the owner Replied: Hi Carola, thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 03, 2020
I took my car in for service and David was so nice And professional . Told him of my needs that I did not what kind of service I needed for my new car. Then I arrived and dealt with Ramam who was also beyond helpful. My car came back immaculate, and gave me the best service ever . I even had a small...
Response from the owner Replied: Hello Rosemary, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 03, 2020
Left by Rolando D.
My Service Manager was extremely helpful and knowlegeable about the service of my car, giving me up-to-date information up to time of service completion, and facilitated the pick-up of my car. I am very satisfied with my service experIence. Thank you.
Dealer response from DealerRater Replied: Thank you, Rolando! It's great to hear that our service team provided such a positive experience. We look forward to seeing you again here at Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- July 03, 2020
Left by Rosa V.
My service writer Herbie Hansky Very professional, corteous and very helpful Really appreciate his help
Dealer response from DealerRater Replied: Thank you for sharing your feedback, we're thrilled to hear that you had such a great experience, and we hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 02, 2020
Left by Regina T.
Customer service was good. Both, sales manager and sales consultant were involved in the process of my car purchase. I visited the dealership numerous times before making the purchase. I was never made to feel rushed into buying the car. It was clearly evident, based on the sales manager's actions,...
Response from the owner Replied: Hi Regina, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we hope you enjoy your new car!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- July 02, 2020
Response from the owner Replied: Hello Robert,Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to chat with us further, please feel free to reach out directly.Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- July 01, 2020
Response from the owner Replied: Thank you for the Five Star Review review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 01, 2020
Soft transaction, very professionals, explain everything with details from salesman to sales manager and finance person. Speak in English and Spanish, recommend this dealer.
Dealer response from DealerRater Replied: Thank you! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- July 01, 2020
Robert Damas is our Service Advisor and the only reason we still go there...yes is beautiful facility and all but is very far from us. Robert is very kind and down to earth person, always attentive and helpful. Thank you.
Dealer response from DealerRater Replied: Thank you for taking the time to share your feedback, Deborah! We are very happy to hear that Robert has been providing such excellent customer service. We truly appreciate your business and look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 30, 2020
Left by Gissell J.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 29, 2020
Response from the owner Replied: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 27, 2020
Left by Laura Z.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Laura! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 27, 2020
Left by Beth S.
Response from the owner Replied: Thank you, Beth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for the great rating and for sharing your experience with us, Lucas! Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for the 5 star review, Ms. Baptiste! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 26, 2020
Thank you Mr Kevin Laplanche and Raidel for your great customer service.
Dealer response from DealerRater Replied: Hi Robert, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 26, 2020
The entire experience was fantastic! Ira (Salesman), Danny (Manager), and Robert (Finance) made this the easiest car buying experience Ive ever had. They knew what car I wanted (E53 AMG) and had it waiting for me in the showroom with my name on the dash, impressive service! From this point I test...
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ira, Danny and Robert. Congratulations on your new E53 AMG! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for the 5 star review of Mercedes-Benz of Cutler Bay, Tony. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 26, 2020
Very professional and fast. Chalie Rodriguez was very helpful and with excellent costumer service.
Dealer response from DealerRater Replied: Thank you, Dorys! We sincerely appreciate your business and this review. Thank you for choosing Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 26, 2020
Left by Neil S.
Response from the owner Replied: Thank you, Neil! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 22, 2020
Response from the owner Replied: Hello Sophia,We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 22, 2020
Left by Judith B.
Response from the owner Replied: Hello Judith,We appreciate your 5-star review! We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 20, 2020
Response from the owner Replied: Vilma, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 20, 2020
Response from the owner Replied: Keith, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Maribel, and it was a pleasure having you at the dealership. Congratulations on your new GLE 350! We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 20, 2020
EXCELLENT SERVICE AS USUAL! SHOUT OUT TO ROBERT DAMAS WHO HAS BEEN PROVIDING SUPERB CUSTOMER SERVICE EVERYTIME I VISIT THE DEALERSHIP FOR REPAIRS.
Dealer response from DealerRater Replied: Hello Oscar, Thank you for choosing our dealership, your feedback of Robert and our team and rating means a lot to us. We're glad we were able to help, and we hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 19, 2020
Left by Saundra F.
Google Review
- June 19, 2020
Left by Tiffany C.
Response from the owner Replied: Thank you, Tiffany! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Thank you for the 5-star rating, Umberto! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 18, 2020
Wait time has increased due to low personal available.
Dealer response from DealerRater Replied: Hi, Thank you for taking the time to submit a review. We are so glad we could assist you with your vehicle's service. We truly appreciate your business. We apologize, however, for the longer than usual wait time. If you would like to further discuss your concerns, feel free to contact me at your convenience. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Left by Ruth M.
Response from the owner Replied: Ruth, We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Yvette, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Left by April G.
Response from the owner Replied: April, We appreciate you taking the time to leave us this 5-star feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 18, 2020
My service rep Adrian is amazing...he always goes the extra mile to make sure my service experience is top notch. Having my car picked up and dropped off made things so easy and safe. As a nurse practitioner I appreciate that Mercedes Cutler Bay is taking extra steps to ensure the safety of their...
Dealer response from DealerRater Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay, Rebecca! We are thrilled that Adam was so helpful. Please let us know if we can be of any more assistance! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Marcelo, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 18, 2020
Response from the owner Replied: Chris, Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 17, 2020
Response from the owner Replied: Thanks for the great rating, Antonio! We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 17, 2020
Left by Steve T.
Superior service. I purchased my new vehicle over 11 years ago from Mercedes Benz of Cutler Bay and have consistently serviced my vehicle for 10 years at this dealer. In my over 30 year new vehicle purchase history, I have always been dealer loyal, purchasing & servicing my vehicle at the point...
Google Review
- June 16, 2020
Left by Alvaro D.
Response from the owner Replied: Hello Alvaro,Thanks for sharing your 5-star rating with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 16, 2020
Fantastic experience by all staff. Service professional was on time during my visit, random employees asking if I was attended and going out of their way to help. Everything is being cleaned and all staff are wearing masks. Car was done faster than provided estimate. Location is very easy to get to....
Response from the owner Replied: Hello Gianni,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Don't hesitate to reach out if you need anything else!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 15, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 14, 2020
Quick turn around time and courteous service.
Google Review
- June 14, 2020
Frank took care of me and got me the deal I wanted on my new A220! Definitely recommend you go with Frank; I've never had someone care to want to make a deal so much.
Response from the owner Replied: Congratulations on your new vehicle, Mitchell! We are so glad that we had the opportunity to work with you, and that Frank could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 13, 2020
Response from the owner Replied: Congratulations on your new vehicle, Mitchell! We are so glad that we had the opportunity to work with you, and that Frank could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 12, 2020
Response from the owner Replied: Thank you, Barbi! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 12, 2020
Left by Sofia A.
My car was in for repair. Kevin LaPlanche at service dept the best adviser you can find. He was on top of insurance company as well as keeping me posted on the job progress. Out of all the guys there, Kevin is by far the best!
Dealer response from DealerRater Replied: Hi Sofia, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and the rest of our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- June 12, 2020
Second vehicle from this dealership and both have been wonderful experiences. The staff goes out of its way to make you feel at home and part of the family.
Dealer response from DealerRater Replied: Thank you so much, Alex, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 12, 2020
I have had excellent service always at this location
Dealer response from DealerRater Replied: Hi Ana, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 11, 2020
Left by Ivan F.
Response from the owner Replied: Thanks, Ivan, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 10, 2020
We had a window tint issue with our new car, called service and they came to the house picked up the vehicle and returned it later that same day. Great job.
Dealer response from DealerRater Replied: Jose, thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 08, 2020
Response from the owner Replied: Thank you, Joel, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 08, 2020
I was in and out in an hour. Everyone super nice and helpful. Enjoyed the coffee and treats they have in the waiting lounge.
Google Review
- June 07, 2020
Response from the owner Replied: Hi Raul,It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 07, 2020
Left by Theo G.
Response from the owner Replied: It's great to hear, Theo, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 06, 2020
(Translated by Google) All good(Original)Todo bien
Response from the owner Replied: Hi Raul,It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 06, 2020
Left by Theo G.
Outstanding communication, exactly what you expect from Mercedes-Benz. Our service manager Marylu was prompt and a joy to work with.
Response from the owner Replied: It's great to hear, Theo, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 05, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 05, 2020
Left by Margaret M.
My service advisor 3310 Kevin LaPlanche is an excellent Advisor, He goes through everything throughly. Thank you, Margaret
Dealer response from DealerRater Replied: Hi Margaret, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 05, 2020
Left by Lourdes C.
Response from the owner Replied: Thank you, Lourdes, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 05, 2020
Left by Jason M.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Jason. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 05, 2020
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! Let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 04, 2020
Left by Jason M.
Was a pleasure to go here. I wish all dealerships would take care of you like these guys.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Jason. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 04, 2020
Response from the owner Replied: Thank you, Moyeen! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 04, 2020
Left by Imran A.
Very good and professional. Came for my car and brought it back. Thanks
Dealer response from DealerRater Replied: Thank you for your review, we're happy to hear that you had a positive experience here at Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- June 03, 2020
I had the worst experience with the service department. The first time that I went to the dealer to preform the A service to my C300 I also ask for them to check the steering wheel adjustment system because doesn't goes up or down and makes a weird noise. They told me that they have to order a part...
Response from the owner Replied: Hello Robert,Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to chat with us further, please feel free to reach out directly.Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- June 03, 2020
I had the worst experience with the service department. The first time that I went to the dealer to preform the A service to my C300 I also ask for them to check the steering wheel adjustment system because doesn't goes up or down and makes a weird noise. They told me that they have to order a part...
Dealer response from DealerRater Replied: Robert, we are sorry that you had a less than satisfying experience here at Mercedes-Benz of Cutler Bay. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and hope that we will have an opportunity to make this right. Please reach out to us directly if you would be willing to discuss this further. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- June 03, 2020
We had an exceptional time in leasing our Mercedes Benz @ MB of Cutler Bay. The staff was great in every way and paid attention to detail to make sure our lease was great. Would recommend
Dealer response from DealerRater Replied: Thank you for sharing your experience with us, Jose! We're happy to hear it went well and hope you enjoy your new Mercedes. We truly appreciate your feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 03, 2020
Response from the owner Replied: Thanks, Sheyla, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
Left by Darlenys C.
Response from the owner Replied: Thank you, Darlenys! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
Response from the owner Replied: Thank you, Pedro, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
Left by Lourdes C.
Excellent service
Response from the owner Replied: Thank you, Lourdes, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 02, 2020
What a different and amazing experience i had at Mercedes-Benz of Cutler Bay. After car shopping for my parents at several car dealerships I finally walked into this location. I was greeted with a welcoming front desk then intoroduced to Ira my sales lease consultant. He was excellent all around. ...
Response from the owner Replied: Congratulations, Jennifer, on your new vehicle! We are so glad that Ira had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- June 01, 2020
Absolutely amazing experience in terms of servicing my vehicle!!! Before my actual appointment, I had a difficult time trying to speak via the telephone with my service advisor. From the moment I arrived for my scheduled appointment, the service advisor was amazing. She was extremely knowledgeable,...
Response from the owner Replied: Thank you so much, Tony, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- June 01, 2020
Left by Kirk T.
I really like your dealership's service dept. Adam did a great job as did the tech(s).
Dealer response from DealerRater Replied: Hi Kirk, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 30, 2020
Left by Pilar W.
always a pleasure to work with Charlie Rodriguez and his team !
Google Review
- May 29, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 29, 2020
Kevin LaPlanche, Could be the single factor that keeps me in a MB! His quality of Customer Service is unparalleled. We have been connecting g, since 2015, every single time our ML350 needs attention. Kevin, is a warm trusted, caring, friend. EVERY car dealership should take lessons from MB...
Dealer response from DealerRater Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Sean! We're always happy to help in any way possible. Come back soon if there's anything else that our team can do to assist you! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 29, 2020
Unsurpassed service and attention to all details to make it a gratifying experience.
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Cutler Bay! Let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 28, 2020
Left by Fernando M.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 28, 2020
Very pleased with the customer service and the results.
Dealer response from DealerRater Replied: Luis, thank you for sharing you thoughts on your visit to Mercedes-Benz of Cutler Bay! We're happy to hear it went well and hope to see you again soon. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 27, 2020
Left by Sonia M.
Response from the owner Replied: Hi Sonia, thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 27, 2020
Response from the owner Replied: Thank you, Henry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Yelp Review
- May 27, 2020
This particular Mercedes-Benz Dealer opened its doors at the end of 2009. Great customer service. The staff here are super attentive. If you're looking to buy or lease a Mercedes Benz I highly recommend this dealer. Most people prefer Mercedes of Coral Gables but if you don't mind the extra miles of...
Google Review
- May 27, 2020
Response from the owner Replied: Andre, thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 26, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 24, 2020
Engaged team made the buying experience easy and rewarding.
Dealer response from DealerRater Replied: Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 23, 2020
Response from the owner Replied: We appreciate you taking the time, Victoria, to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 23, 2020
I came to the Dealership to do scheduled maintenance Service ( oil change, filter, etc. ). I purchase this car in different dealership ( Fort Lauderdale, Fl. ) I came in the morning and waited about 2 hours. my car was returned clean, disinfected and in good condition. After all I was satisfied.
Dealer response from DealerRater Replied: Anna, thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 22, 2020
Marylu and all the team are amazing!! Very respectful!!
Dealer response from DealerRater Replied: Hi Douglas, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 22, 2020
Left by Pauline G.
Response from the owner Replied: We are so glad to hear that Pauline. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- May 22, 2020
Left by Herbert J.
Response from the owner Replied: Thank you for taking the time to write this review, Herbert! Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 22, 2020
Response from the owner Replied: Thank you so much for your excellent review, Carlos! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 22, 2020
Left by Ignazio L.
Response from the owner Replied: Thank you so much, Ignazio, for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 21, 2020
Response from the owner Replied: Jenny, thank you for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 21, 2020
Response from the owner Replied: Thank you, Victor, we appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 21, 2020
Left by Miguel A.
Excellent service thanks to Marylu Acosta great job.
Dealer response from DealerRater Replied: Thank you for your review, Miguel! We're happy to hear that you had a positive experience here at Mercedes-Benz of Cutler Bay and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 21, 2020
Response from the owner Replied: Thank you for your review and for choosing Mercedes-Benz of Cutler Bay, Susy. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 21, 2020
Left by Mark K.
Always great service Thanks Herbert
Google Review
- May 20, 2020
Left by Galyna A.
I live in Miami downtown and work in the office in Delray Beach. However, I go to the Mercedes in Cutler Bay which is totally off my route, and the reason for it is because I find the service at this place as exceptional and I don't want to leave them for any other locations even if they are closer...
Cars.com Review
- May 20, 2020
Great experience. Herbert is always thorough and on time.
Dealer response from DealerRater Replied: Manny, thank you for your feedback, we're glad Herbert provided a positive experience and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 20, 2020
Left by Susan M.
My service at the dealership was outstanding. Normally I work with Robert Damas, but this time I worked with Adrian. He was very good too. I wanted to describe the scenario I had dealing with your remote service department: My dog had vomited in the back seat of my car on Friday 5/15, 4pm. By...
Dealer response from DealerRater Replied: Hi Sue, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 20, 2020
Perfect service. Luis Gutierrez is exceptional so is his support staff.
Response from the owner Replied: Thank you so much for your excellent review, Carlos! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 19, 2020
Left by Herbert J.
Great service, car runs great.
Response from the owner Replied: Thank you for taking the time to write this review, Herbert! Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 18, 2020
Left by Shauwana C.
From my arrival to drop off my vehicle, during registration for repair services and provision of a loaner vehicle to utilize during the repairs, up to returning for my vehicle, MARYLU ACOSTA, my rep, provided AWESOME service. I am extremely pleased with her prompt attention and professionalism....
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 17, 2020
Superb customer service and great experience. You can buy a Mercedes at several dealerships but this level of service is only at Mercedes of culter bay.
Dealer response from DealerRater Replied: Thank you for your kind review, Larry! We're happy to hear that we met your expectations, and we look forward to seeing you next time. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 17, 2020
Left by Raul L.
Response from the owner Replied: Thank you, Raul, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 16, 2020
Andrew Comas contacted me to offer Mobile service. Him and the team did an increadible job fixing my Sprinter. I am very happy and will continue to work wit him.
Dealer response from DealerRater Replied: Thanks for sharing your review, Luis! It's great to hear that Andrew and the service team provided you with such a positive experience. We look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 15, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 15, 2020
Left by Ignazio L.
Great environment and high professionalism from the entire staff, highly recommend.
Response from the owner Replied: Thank you so much, Ignazio, for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 15, 2020
Left by Fernando B.
Excellent customer service, Herbert Kanzki really make a difference. Thank you!
Dealer response from DealerRater Replied: Wow! Thank you so much, Fernando, for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. Were here for you anytime! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 15, 2020
The negotiation process with Danny was very pleasant.
Google Review
- May 15, 2020
Left by Ignacio O.
Response from the owner Replied: We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 15, 2020
Response from the owner Replied: We appreciate you taking the time to leave us this Five Star rating. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- May 15, 2020
Left by Ignacio O.
Good work eccelent
Response from the owner Replied: We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 14, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 14, 2020
Left by Isabel O.
I cannot begin to explain exceptional service and professionalism and Cutler Bay Mercedes-Benz dealership. Danny and Carmen and Adam were great Carmen and Danny went to the point of getting you a wonderful deal and making things happen to take your vehicle home. I will always go here and I am a...
Dealer response from DealerRater Replied: Hi Isabel, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 14, 2020
Left by Loreyne A.
I drive from Midtown to Cutler Bay because of the professionalism and service provided at this dealership. From Carmen Arrazola to Kevin LaPlanche, the car buying and servicing process is always seamless.
Dealer response from DealerRater Replied: Hi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 13, 2020
Left by Isabel P.
Excellent customer service, very professional. I want to thanks my sales man Sergio Serrano.
Dealer response from DealerRater Replied: Hi Isabel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 12, 2020
Great service to get my recall air bag issue tended to! Thank you for coming to Key Largo from Miami very much appreciated.
Dealer response from DealerRater Replied: Thank you for your review, it's great to hear that you had a positive service experience. Please don't hesitate to let us know if there is anything else we can help you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 12, 2020
Google Review
- May 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 12, 2020
Left by Carlos O.
Response from the owner Replied: Thank you for this feedback, Carlos. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 12, 2020
Response from the owner Replied: Hi Dubier,It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 11, 2020
Response from the owner Replied: Hi Laura,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 10, 2020
Great experience with my advisor as always! Mr. Herbert is Very respectful and always helpful. I want to thank him for his great service! He does a great job! I feel very thankful for all that hes done for my family and I. I Love Mercedes Benz of cutler bay, this is why I will always recommend...
Dealer response from DealerRater Replied: Hi Yenicel, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 10, 2020
Great experience. Very profesional.
Response from the owner Replied: Hi Dubier,It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Response from the owner Replied: We appreciate you taking the time to share your feedback, Oneismy. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Left by Lamek R.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 08, 2020
Left by Rengin A.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 07, 2020
Response from the owner Replied: Patty, thank you for choosing Mercedes-Benz of Cutler Bay! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 07, 2020
Response from the owner Replied: Thanks for sharing, Tashumba, about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 07, 2020
Roman Service advisor provided and outstanding customer service, Exceeded my expectations Thank you Roman you are the best!!!!
Dealer response from DealerRater Replied: Thank you for your wonderful feedback, Mario! It's great to know that Roman provided such an excellent experience. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 07, 2020
Response from the owner Replied: HI Nikita,Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 06, 2020
Thank you for your friendly service and for making me feel safe in these unprecedented times.
Dealer response from DealerRater Replied: Thank you, Lily, I'm glad to hear that the team took good care of you. We look forward to seeing you again here at Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 06, 2020
Response from the owner Replied: Hi Joel,We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 05, 2020
Response from the owner Replied: Marc-Land,Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 05, 2020
Hector was an exceptional salesman, curteous and very attentive, glad to be a part of the MB of Cutler Bay family!
Response from the owner Replied: Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 05, 2020
The current situation forced them to make some changes, they have adapted the service area to handle social distancing very well. A side from a pricing error (which was corrected), my first service experience there was very good. The young man that was checking vehicles was very friendly and...
Dealer response from DealerRater Replied: Hi Ange., Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- May 04, 2020
I've purchase three cars with this dealership and I'm going to continue doing so. The purchasing process and the services are exceptional.
Dealer response from DealerRater Replied: Jaime, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business and being one of our loyal customers. We look forward to helping you again in the future! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- May 03, 2020
Left by Daniel C.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Daniel! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 03, 2020
Response from the owner Replied: Ernesto,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 03, 2020
Left by Carlos O.
Horrible customer service!
Response from the owner Replied: Thank you for this feedback, Carlos. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- May 03, 2020
Left by Yaumara C.
My excelente experience was not affected due to the new COVID 19 restriction . Showroom meets all the social distance requirements , but still you can enjoy the professionalism and quality service. Frank Aguilera and Daniel Baster made process simple and fast . They both went the extra mile to...
Response from the owner Replied: Thank you so much for your kind review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else.Daniel BasterSales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 02, 2020
Left by Oscar R.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel BasterSales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- May 01, 2020
Response from the owner Replied: Thank you, Diana, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- May 01, 2020
Left by Yasmany R.
Thank you Mercedes Benz of cutler bay , you always deliver
Dealer response from DealerRater Replied: Yasmany, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and Yanel and our team, and we look forward to working with you again. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 30, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 30, 2020
Excellent service.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 30, 2020
Left by Frank K.
The valet service was much appreciated, with exception of the scheduling process it was a done well.
Dealer response from DealerRater Replied: Hi Frank, It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 30, 2020
Response from the owner Replied: Thank you, Lourdes, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 29, 2020
Excellent Service!!
Google Review
- April 29, 2020
Right on time. Great organizational set-up. Disinfected my car upon arrival, no contact. Car repaired within 24 hours. Pickup was flawless. Thank you !Jb
Google Review
- April 28, 2020
Response from the owner Replied: Argelia, we appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 28, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay, Betsy. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 28, 2020
(Translated by Google) I just got back from my appointment, the same one that was at 3:30, I am really upset with the service I received earlier today.A week ago I spoke with Mr. Romn Hernndez clearly explaining the reason for my call, he asked me the questions that I imagine he needed for the...
Response from the owner Replied: (Translated by Google) Hello isbael,Providing a positive experience is our top priority, so we are disappointed to hear that your visit was not up to scratch. Thank you for calling our attention, and if you are willing to give us more details, please do not hesitate to contact us directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com(Original)Hola Isabel,Brindar una experiencia positiva es nuestra principal prioridad, por lo que nos decepciona saber que su visita no estuvo a la altura. Gracias por llamar nuestra atencin, y si est dispuesto a darnos ms detalles, no dude en comunicarse directamente.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 27, 2020
Acabe de regresar de mi cita, la misma que era a las 3:30 , estoy realmente molesta con el servicio que recib el da de hoy.Hace una semana habl con el seor Romn Hernndez explicndole claramente el motivo de mi llamada, , me hizo las preguntas que me imagino necesitaba para la cita, pero oh sorpresa...
Google Review
- April 27, 2020
Response from the owner Replied: Jocelyn,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 27, 2020
Response from the owner Replied: Yaima,Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 26, 2020
Left by Carlos A.
Service was excellent and on time. Robert Damas was very professional and helpful. Five start experience!!
Dealer response from DealerRater Replied: Carlos, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 25, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 24, 2020
Left by Marlene G.
Response from the owner Replied: Thank you, Marlene, for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 22, 2020
Left by Evelyn J.
Repair timely and employees are very professional.
Dealer response from DealerRater Replied: Thank you for the 5 star review, Evelyn! We appreciate your business. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 22, 2020
Left by Jason O.
Response from the owner Replied: Jason,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 21, 2020
Left by Judith M.
Response from the owner Replied: Thank you, Judith, for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 21, 2020
Found a 2020 Mercedes Benz G550 on CarGurus.com that Mercedes Benz of cutler bay was advertising. I emailed & called, finally after a day I got a hold of the sales person Ms. Lucia Carrillo . She proceeded to instruct me that I have to appear in person if I wanted the car! Remind you the florida...
Response from the owner Replied: Hello Aurelio,Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 18, 2020
Response from the owner Replied: Thank you for the Five Star review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- April 18, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
Response from the owner Replied: We appreciate you taking the time, Abel, to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
The best in town
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
Left by James B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, James! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 16, 2020
Response from the owner Replied: Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 15, 2020
Left by Ada M.
Response from the owner Replied: Ada,We appreciate you taking the time to leave us this 5-star review. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 13, 2020
Based on the circumstances the purchasing process started with the left foot but eventually ended well. Patience is key under these uncertain times. Folks need to stay focused and remembered why are there. Remain confident and persistent.
Dealer response from DealerRater Replied: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 12, 2020
Thank you to Fabian for having my car service fast!
Dealer response from DealerRater Replied: Thanks for sharing your thoughts about your service experience with our dealership. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 12, 2020
Response from the owner Replied: Thanks for your feedback on your recent visit to Mercedes-Benz of Cutler Bay. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 12, 2020
Left by Domingo M.
Response from the owner Replied: Thank you, Domingo! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 12, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 12, 2020
Left by Eric E.
Response from the owner Replied: Hi Eric,Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 11, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- April 10, 2020
Response from the owner Replied: Thanks, Sarah, for sharing your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 10, 2020
thank you Dave apelton and Kenneth for absolutely going over the top to get us back On the road. Your team is very professional from the moment we Arrived as ND we could not be any more satisfied. Once again, Thank you.
Dealer response from DealerRater Replied: Hello Jeffrey, Thank you for leaving us this great review! We are very happy to hear that Dave and Kenneth could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- April 09, 2020
Response from the owner Replied: We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 09, 2020
Left by Bob F.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Bob, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 07, 2020
Left by Karlene S.
Incredible experience, never was so easy and stressless to buy a car. Thanks Mercedes Benz to always be on my side.
Dealer response from DealerRater Replied: Karlene, Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 02, 2020
It TRULY was the most pleasant experience buying my MERCEDES from this dealership. The professionalism behavior and kindness that my sales REP JOE afford me was beyond my expectations...I truly recommend EVERYONE in the world to come and buy or lease their vehicle from here. No other dealership...
Response from the owner Replied: Lourdes, thank you so much for choosing Mercedes-Benz of Cutler Bay! Congrats on your new purchase, and let us know if we can be of any more assistance!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- April 02, 2020
Frank Aguilera was my sales person and did a fantastic job from start to end with excellent service. He was straight from the get go. No games, not pushy and pleasant. He and the financing people did a terrific job in getting the car I wanted at the price I wanted. He was very thorough and sat...
Response from the owner Replied: Rosie, thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- April 02, 2020
I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered with part#176-900-40-04 that looks identical but will not work properly in my vehicle. I attempted to address this with them but they shifted blame on...
Dealer response from DealerRater Replied: I apologize for the delayed response. Im sorry to hear about the bad experience you had with our Parts Dept. Per your recommendation, I personally spoke to Mr. Andre Goppy at Baker Motors yesterday afternoon so that I could fully understand the sequence of events. We will be reimbursing 100 percent of the cost of the part we delivered to you in error ($256.70). We will also be reimbursing you $444.00 ( plus misc. charge and tax ) for the cost of the labor incurred to have correct headlight installed on your vehicle by Baker Motor Company; this amount is $516.53. This brings the total to $773.23. You have been sent a pre-paid shipping label so that you can return the part to us. Once we received the original unit, we will issue you the entire payment of $773.23. Again, we apologize for the inconvenience. If you have any questions, please feel free to contact me. Luis Gutierrez
Cars.com Review
- April 01, 2020
Adrian L. Sang my service rep was great as usual. Everyone was very friendly and helpful.
Dealer response from DealerRater Replied: Hi Debbie- Thanks so much for your fine review of our service department and the good work your experienced from Adrian Sang. We hope you'll return for all of your service needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: John, thanks for sharing your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Hi Jeanne,We appreciate your business and our team looks forward to serving you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Left by Idelsa H.
Response from the owner Replied: Thanks, Idelsa, for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you for the 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: Thank you, Jayson! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Response from the owner Replied: We appreciate you, Irma, taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Left by Domingo M.
Easy and fast. Thanks.
Response from the owner Replied: Thank you, Domingo! Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
The entire process with my mercedes was handled professionally and with care by Jeanine Cardinez and Incredibly well organized staff. Top notch employees! I will deformed recommend the collision center department and staff. Jeanine was amazing and the gentleman in hertz was fantastic...
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 30, 2020
Left by Eric E.
The only issue was that we went in for body work and body shop wasnt there at same facility. Receptionist and Appt scheduler need to know that.
Response from the owner Replied: Hi Eric,Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!Daniel Baster, Sales Manager305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 27, 2020
Left by Mildred G.
Herbert was professional and polite. I did not give 5 stars on overall facilities is because waiting area was closed and had to wait outside sitting on steps until my car was ready. Although Herbert was apologetic and had no control over this situation some type of notification could have been sent.
Dealer response from DealerRater Replied: Hi Mildred, Thank you for taking the time to submit a review. We are so glad Herbert could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark and failed to communicate that our waiting area was temporarily closed. If you would like to further discuss your concerns, feel free to contact me at your convenience. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 25, 2020
Marilu Acosta provided me day by day updates, thanks for your support. Car was ready and clean when I got it.
Dealer response from DealerRater Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Luis! We are so happy that Marilu was able to assist you. Come back soon if there's anything else that our team can assist you with! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 24, 2020
Joe was great with the buying process. It is also so helpful what you are all doing with my sudden layoff from work after buying the car. I appreciate you helping with the pick up next week. Thanks Rich
Dealer response from DealerRater Replied: Thank you, Rich! It has been a pleasure serving you. Quality customer service is always our number one priority so we are happy to hear that Joe met your expectations. Thank you for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 24, 2020
Left by Belarmina B.
Amidst all the craziness, Carmen Arrazola and Henry Diaz treated me like family and made my purchasing experience delightful. True first class treatment all the way.
Dealer response from DealerRater Replied: Belarmina, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Carmen and Henry and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 22, 2020
Left by Guillermo I.
A bit expensive as all Mercedez dealers, but the service was great
Dealer response from DealerRater Replied: Hi Guillermo- Thanks so much for your five star review of your service visit! We look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 21, 2020
They are always on top of it. Robert, our service representative kept us informed on the progress of the job. They were fair and upfront with the costs and alternatives. The facility was clean and organized. Would recommend this dealer to anyone!
Dealer response from DealerRater Replied: Hi Jennie, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 20, 2020
Left by Anique B.
The overall experience dealing with Jeanine and the collision department at Mercedes Benz of Cutler Bay was seamless and there was no stress involved. I appreciate her professionalism and excellent communication with me regarding the assessment of my vehicle and the entire process from delivery to...
Dealer response from DealerRater Replied: Congratulations, Anique, on your new vehicle! We are so glad that we had the opportunity to work with you, and that Jeanine and the rest of our collision department staff could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
Overall experience was great, no fuss, discussed what I wanted and closed the deal. Sales Representative and Manager were friendly and knowledgeable.
Dealer response from DealerRater Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
Left by Yamira S.
I was treated with much respect during the buying process and everyone was very nice and helpful. After I purchased the car, Jack taught me and my family how to use the car and all of its features. I really recommend this dealer if you are trying to buy a new Mercedes.
Dealer response from DealerRater Replied: Hi Yamira, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy your new car! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
Joe Maya hands down delivered the best buying experience I've had.
Dealer response from DealerRater Replied: Hi Ryan, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 18, 2020
10 of 10 best place in every aspect. Customer service .200 Salesman experience, Frank Aguilera the best very Professional, always on top of everything, every detail he was on it . Even after we made the deal . The place is spotless, beautiful, is a pleasure going there. Service I went to Robert...
Dealer response from DealerRater Replied: Thank you for your great review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 15, 2020
The person we dealt with Ramon Hernandez. He was outstanding in both as a professional and his compassion. His dedication to his work is obvious. We were so relieved to get the repairs done! We were on vacation and had to cut Key West short but after the repairs we headed for St. Augustine and...
Dealer response from DealerRater Replied: Hi, Same and Chris, Thank you for the 5-star review! We are so grateful that you trusted our team at Mercedes-Benz of Cutler Bay , and we are proud that Ramon provided timely and pleasant service. Safe driving! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Yoannis M.
Google Review
- March 12, 2020
Response from the owner Replied: Thank you, Luisin,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- March 12, 2020
Response from the owner Replied: Thank you for the excellent feedback, Marina!
Google Review
- March 12, 2020
Google Review
- March 12, 2020
Response from the owner Replied: Jeanette,Thank you for choosing Merceded-Benz of Cutler Bay! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Mariana L.
Response from the owner Replied: Thank you, Mariana, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay!
Google Review
- March 12, 2020
Response from the owner Replied: Jose,Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Eamonn K.
Response from the owner Replied: Hey Eamonn,Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- March 12, 2020
Left by Kaylee L.
Response from the owner Replied: Hi Kaylee,Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Adrian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Left by Catalina J.
Response from the owner Replied: Thank you, Catalina,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dany met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Response from the owner Replied: Thank you, Cristy Machado! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 12, 2020
Response from the owner Replied: Thank you, Mariela! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 11, 2020
Left by Susana M.
Cars.com Review
- March 11, 2020
I had a great experience with jose Alfonso and Oliver ortiz They were professional and kind... and they helped me to find the car I wanted and made everything they can to make the deal... and I left with the car I wanted and very happy and satisfied...
Google Review
- March 10, 2020
Cars.com Review
- March 10, 2020
I was dealing with Ira and he is exceptional! Always willing to help when I call him. He makes leasing a car a pleasure!
Google Review
- March 09, 2020
Cars.com Review
- March 08, 2020
Everyone is helpful and try to get services done as quickly qs possible
Cars.com Review
- March 08, 2020
Fabian at service. He understands the importance of customer service which allows him to perform at the level of what Mercedes Benz stands for. Another important quality is understanding ones job, he was able to explain in detail and answer all my questions as to my repair. Individuals like...
Google Review
- March 07, 2020
Service Department as a whole, particularly Mr. Robert Damas was professional, kept us informed and provided exceptional customer service. Thank you Mercedes Benz of Cutler Bay for providing your customers with excellent employees that understand exceptional customer service! Cristy Machado
Response from the owner Replied: Thank you, Cristy Machado! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.
Google Review
- March 07, 2020
Left by Sergio L.
Response from the owner Replied: Thank you, Sergio! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.
Google Review
- March 07, 2020
Response from the owner Replied: Hi Martine, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Hi Walter, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- March 07, 2020
Response from the owner Replied: Thank you, Yulexis, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!
Google Review
- March 07, 2020
Response from the owner Replied: Hi Adrian,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- March 07, 2020
Response from the owner Replied: Hi Gladys,We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!
Cars.com Review
- March 06, 2020
I would highly this dealership to everyone along with our salesperson and his manager
Dealer response from DealerRater Replied: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- March 06, 2020
Left by Rich T.
Very clean and accommodating dealership. However, I have two recommendations: 1) The car wash is not a brush-less wash. Brushes can create spider scratches on a black vehicle. I requested a hand wash and the dealership said they cannot provide one. 2) The loaner contract does not cover...
Dealer response from DealerRater Replied: Hi Rich, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here in a couple of areas. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 05, 2020
$400.00 Oil change over priced. This should be included in the lease thats the only reason you lease a vehicle so you will not have to spend any money on the car. Years ago it was included in the lease but not anymore. Next time I will take my car to Jjiffy Lube.
Dealer response from DealerRater Replied: Ralph, thank you for sharing your thoughts, we appreciate your feedback! We are sorry that you were unhappy with your service visit and apologize if the pricing was not communicated effectively. If you would be willing to reach out to us directly, we would like to get some more details and try to turn this around for you. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 04, 2020
Left by Yordanka C.
Danny Kwock from Mercedes Benz of Cutler Bay offered amazing customer and helped me to accomplish my lease. Highly rated and certainly recommended. Straight forward, honest and professional.
Dealer response from DealerRater Replied: Hey Livan, Thank you so much for taking the time to share your feedback regarding working with Danny. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- March 04, 2020
Left by Mariana L.
Amazing experience!
Response from the owner Replied: Thank you, Mariana, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay!
Cars.com Review
- March 04, 2020
I was there for service in GLE350 my advisor Herbert hes so professional and detailed before they started working in my car he explained everything to me, very knowledgeable
Dealer response from DealerRater Replied: Mikelle, Thank you for taking the time to tell everyone about your experience working with Hebert. We are glad you had a great experience. We hope to see you again for all your vehicle service and purchase needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- March 03, 2020
Excellent customer service from Mr. Kevin LaPlanche
Dealer response from DealerRater Replied: Jan, Thank you for choosing our dealership! We're always happy to hear that Kevin provided you with a positive experience. Come back soon if there's anything else that our team can assist you with!
Cars.com Review
- March 03, 2020
Mr.. Jose Alfonso was very courteous and knowledgeable. He made the purchase experience a pleasure. He let me know all the features of the car and showed me how to access them. The entire management team was very helpful and worked to make the deal possible.
Dealer response from DealerRater Replied: Hello Rafael, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- March 03, 2020
Very friendly and helpful. Went in for service with appointment and they were on time
Response from the owner Replied: Thank you, Mariela! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 29, 2020
The greatest factor to the service that I received was due to the professionalism of the service rep Adrian Lee Sang. He is a great asset to your company and represents the high standard expected from Mercedes-Benz.
Dealer response from DealerRater Replied: Hello Frank, Thank you for taking the time to share your thoughts on working with Adrian and the rest of our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com.
Google Review
- February 29, 2020
Left by Kaley L.
Response from the owner Replied: Thank you, Kaley! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.
Google Review
- February 29, 2020
Response from the owner Replied: Thank you, Niurka! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Daniel Baster, Sales Manager a305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 29, 2020
Response from the owner Replied: Hi Loigrand, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 29, 2020
Left by Eamonn K.
They display a high attention to a customers needs
Response from the owner Replied: Hey Eamonn,Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 29, 2020
Cutler Bay Mercedes treats you like family
Response from the owner Replied: Jose,Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Cutler Bay are glad to have you as a customer.Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 29, 2020
Left by Nathasia M.
I recently had to take my car in for a recall for bolt replacement for my steering rack. While there my service advisor, Robert Damas, found that I needed new breaks and tires. I worked with him to make the best choices and I was able to take care of important maintenance for my vehicle. Mr. Damas...
Dealer response from DealerRater Replied: Nathasia, Thank you for the kind words for our service department! We look forward to sharing your compliments with Robert and the team and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 29, 2020
Great customer service from Janyll Henriquez in the sales department. She really did a great job finding the exact car that I needed and at a great price. Very easy purchase and amazing attention to detail. I highly recommend her.
Dealer response from DealerRater Replied: We are very happy to have provided you with such a positive experience working with Janyll! Please feel free to reach out if we can be of any further assistance. We hope to see you again! We sincerely value your business and look forward to your next visit. Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 28, 2020
Response from the owner Replied: Hi Ms Rodriquez,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 26, 2020
UPDATE 2/26/2020:FRAUD, FRAUD, FRAUD! Would give NO STARS IF POSSIBLE! Reported to Mercedes Benz USA and will report to Miami- Dade County REER, and State of Florida DBPR. Beware of any price match coupons. Somehow my car with 22k miles needs new tires. MB Cutler Bay has a tire price match coupon...
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- February 25, 2020
(Translated by Google) Excellent and very professional service received.(Original)Excelente y muy profesional el servicio recibido.
Response from the owner Replied: Thank you, Jesus, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 25, 2020
Excelente y muy profesional el servicio recibido.
Response from the owner Replied: Thank you, Jesus, for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 24, 2020
The sales person was very helpful. He answer all my questions and was very patient, help my to make the best purchase. I'll recomend the dealer And the personal was very attentive and corteous.
Dealer response from DealerRater Replied: Hi Mara, Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do your best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 22, 2020
Response from the owner Replied: Rene,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113Daniel.baster@mbcutlerbay.com
Google Review
- February 22, 2020
Response from the owner Replied: Hey Yohana,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 21, 2020
I went in on a whim as I was in the neighborhood and my car's date for service was fast approaching. I was able to have maintenance ( Service A) on my vehicle without an appointment. The service was done in just over an hour, and Fabian was an excellent advisor. Thanks for the excellent customer...
Dealer response from DealerRater Replied: Hi! Thank you for sharing your experience with us! We're happy to hear Fabian was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 21, 2020
Left by Kaylee L.
Adrian the service advisor was the absolute best. Very professional and knowledgeable. It was honestly one of the best experiences Ive ever had with Mercedes.
Response from the owner Replied: Hi Kaylee,Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Adrian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 20, 2020
Left by Sam N.
Robert is #1 in customer service from start to finish he is a true asset to your organization and us as customers!!!
Dealer response from DealerRater Replied: Hi Sam, it's great to hear that Robert took such excellent care of you. Thank you for taking the time to share your thoughts! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Cars.com Review
- February 19, 2020
Left by Marcel M.
Process was quick and professional Everyone was making sure that I was getting the deal I wanted
Dealer response from DealerRater Replied: Hi Marcel Maria, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope to work with you again in the future.
Cars.com Review
- February 18, 2020
Always excellent service and facilities at Mercedes-Benz Service Locations
Dealer response from DealerRater Replied: Hi! Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2020
Left by Catalina J.
They are very professional. Dany, the sales manager is great! I bought my first car when he was a sales rep. Excellent customer service for the maintenance of my car. It's one of my favorite places. I love my benz.
Response from the owner Replied: Thank you, Catalina,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dany met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2020
Great place amazing service
Response from the owner Replied: Jeanette,Thank you for choosing Merceded-Benz of Cutler Bay! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- February 16, 2020
Response from the owner Replied: Thank you, Farah. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- February 16, 2020
Left by Lydia R.
Always a great experience! Exceptional service and remarkable advisors!
Google Review
- February 16, 2020
Left by Ana S.
It was great thank you.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- February 15, 2020
Awesome
Response from the owner Replied: Thank you, Luisin,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Martha, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you f, Dave and Monica,or the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com.
Cars.com Review
- February 15, 2020
Kevin Laplanche provided exceptional service. I was able to schedule my appointment at the time I needed, and my loaner car was ready as soon as I arrived. Truly a great experience.
Dealer response from DealerRater Replied: Hi, Thank you for your business and this review. We're happy to hear our Kevin and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 15, 2020
Left by Philippe M.
Response from the owner Replied: Hi Philippe, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 13, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Regards, Daniel Baster, Sales Manager
Google Review
- February 13, 2020
Response from the owner Replied: Hi, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager
Cars.com Review
- February 13, 2020
Like always, my service advisor Herbert Kanzki provides A customer service and treats the customer as one expects to be treated at Mercedes Benz!
Dealer response from DealerRater Replied: Hi Carlos, Thank you for your business and this review. We're happy to hear Herbert was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 12, 2020
Response from the owner Replied: Thank you, Ivette. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Amed, thank you for the 5-star review, we are glad that you had a positive experience at Mercedes-Benz of Cutler Bay!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Barbara, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!
Google Review
- February 12, 2020
Exceptional !
Response from the owner Replied: Thank you for the excellent feedback, Marina!
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Response from the owner Replied: Hi Tommy,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Edmundo, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 11, 2020
Left by Li Z.
OMG - the luxury and over the top service was amazing. Marylou was so kind and knowledgeable. This has now lured me into buying Mercedes in the future.
Dealer response from DealerRater Replied: Hi Liz, It's great to hear that Marylou was able to assist you with your service appointment. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Daniel Baster, Sales Manager Daniel.baster@mbcutlerbay.com 305-278-6113
Cars.com Review
- February 11, 2020
Left by Vickie B.
Danny Kwock was extremely knowledgeable, helpful and very pleasant. We were extremely comfortable in the showroom and were treated with white-glove service. The negotiation process was amiable and we felt confident we were being treated fairly. Danny's manager, Danny, was also extremely helpful...
Dealer response from DealerRater Replied: Vickie, Thank you so much for your wonderful review! We are thrilled that Danny had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 11, 2020
Left by Silvia G.
I had Charlie as my service agent twice already and he is truly amazing, thank you.
Dealer response from DealerRater Replied: Thank you, Silvia! Thank you for the kind words regarding your recent visit! We look forward to sharing your compliments with Charlie and the team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com.
Google Review
- February 11, 2020
Left by Raul M.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Raul! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 09, 2020
Response from the owner Replied: Hi Ms Rodriquez,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 07, 2020
Everythings were fine except the price it was so expensive
Dealer response from DealerRater Replied: Thank you very much for taking the time to leave this 5 star review for Mercedes-Benz of Culter Bay. We appreciate your business. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com.
Cars.com Review
- February 07, 2020
Satisfied with the attention of the staff, the cleanliness of the dealership.
Dealer response from DealerRater Replied: Thank you very much for the 5 star review of Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director at 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
excellent
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- February 06, 2020
Response from the owner Replied: Thank you, Ivette. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- February 06, 2020
Fabian the service representative exceeded my expectations. Excellent service provided.
Dealer response from DealerRater Replied: Hi Ramon, it's great to hear that Fabian provided you with such an outstanding service experience. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Cars.com Review
- February 06, 2020
Ruben Abreu the service manager always comes through for me. He should be commended for running the service department to the highest standards and always accommodating his clients.
Dealer response from DealerRater Replied: Hi Rosa, I'm thrilled to hear that Ruben has provided you with consistently excellent service! Thank you for taking the time to share your thoughts and for trusting Mercedes-Benz of Cutler Bay with your service needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
This dealership is beyond beautiful. The service and staff here are excellent. Pristine waiting area with complimentary refreshments. The showroom is something you just have to experience. If you are in the area and considering buying a Mercedes-Benz, this should be your dealership. Impressive.
Response from the owner Replied: Hi Tommy,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Google Review
- February 04, 2020
Response from the owner Replied: Hey Randy,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Cars.com Review
- February 04, 2020
Over all I was satisfied ,other than being charged for for gas!. I always take a picture of fuel when I take a loaner and return it in the same spot. But you guys still charged me.
Dealer response from DealerRater Replied: Hi Juan, thank you for sharing your thoughts! We're happy to hear that you were generally happy with your service visit. We apologize for the frustration you felt about being charged for gas. We would gladly discuss this with you if you'd like to reach out to us directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 03, 2020
Response from the owner Replied: Jovany,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 03, 2020
Ira Jones was truly exceptional! Very professional service and easy to work with, communication was clear, no pressure or feeling rushed. Best buying experience ever, highly recommend Ira at Mercedes Benz of Cutler Bay.
Dealer response from DealerRater Replied: Hi Katherine, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and please don't hesitate to reach out if you need anything else. Daniel Baster Sales Manager 305-278-6113, Daniel.baster@mbcutlerbay.com
Google Review
- February 02, 2020
Response from the owner Replied: Thank you, Alina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- February 02, 2020
After reading the many excellent reviews about this dealer I decided to take my 2016 E400A cabriolet for a service to this dealer. Of course they recommended the add on services, which I accepted. One of them was a brake fluid flush. Two days after picking up the car I washed it and I wiped the...
Google Review
- February 02, 2020
Google Review
- February 02, 2020
Left by Victor M.
Google Review
- February 01, 2020
Left by Rebecca W.