Cars.com Review
- March 21, 2019
Adrian is professional and knowledgeable. The device experience is always superb. Drop-off and pick-up are quick and easy. Adrian keeps me updated through the day and alerts me when my car is ready. I never have to think about calling to find out how the service is going.
Cars.com Review
- March 21, 2019
Left by Cynthia B.
I have leased 3 vehicles from this dealership. The team treats me with respect and is very happy to get into as much detail, on the sales as well as the service side, as I am interested in. I would always recommend using Cutler Bay for you Mercedes dealer
Google Review
- March 21, 2019
Left by Glenn C.
Exceptional Customer Service
Cars.com Review
- March 21, 2019
Although the process was good and nice, however it took more than 5 hours, a lot of time to buy a car
Cars.com Review
- March 20, 2019
I was a little weary that Mercedes would surpass BMW customer service, I have been a proud owner of Several BMW past 8 years. To my surprise, the service was exceptional from Charlie Rodriguez to Arielwho loaned me a brand new Mercedes. I purchased the car at cutler bay because the coral gables (I...
Cars.com Review
- March 20, 2019
Left by German Z.
excellent service from my service advisor Robert Damas,thank you
Cars.com Review
- March 20, 2019
Best car buying experience I have ever had when purchasing a vehicle.
Cars.com Review
- March 19, 2019
Left by Mohsen B.
I really enjoyed the quality of the service. The best thing is the courtesy car cleaning it worth a million
Google Review
- March 19, 2019
Left by Francis S.
As always Herbert was very polite, knowledgeable, and professional. I am very pleased with the support received from him. I am happy and grateful to him and the mechanics the way they take care of me. Thanks a million. Very RespectfulFrancis A Suarez
Google Review
- March 19, 2019
They treat everyone equally and exceptionally well.
Google Review
- March 18, 2019
Google Review
- March 18, 2019
As always, my experience at MB of Cutler Bay was exceptional... Their professionalism, knowledge, courtesy throughout the visit was outstanding. Service was done by Robert Damas, under the leadership of Ruben Abreu; and was completed within the time promised. Our family likes Mercedes Benz...there...
Cars.com Review
- March 17, 2019
This is my first Mercedesbenz experience. I think after this service I will ver want to drive a different vehicle
Cars.com Review
- March 17, 2019
El primer contacto fue telefnico y debo decir que la persona que me atendi fue una maravilla, contest mis preguntas gas , no me hizo perder tiempo y al final logr que que fuera a la tienda. El personal es muy amable y cordial. Nos trataron increble. La vendedora fue una maravilla, amable, energa...
Google Review
- March 17, 2019
Left by Daniel W.
Google Review
- March 16, 2019
Left by Fernella P.
I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and leadership styles. Herbert is top of the line Service Advisor. I am not willing to trade them for anything in the world. I like the fact that Mr....
Google Review
- March 16, 2019
New Review: So about the a week ago, the SAM control module was damaged out of nowhere again, which would cost me another $1,700. I sold the the car at Carmax. They gave me $5,500 (Better than I expected), and I'm finally done with Mercedez-Benz!Old Review: I'd spent more than $7000 to fix the A/C....
Google Review
- March 15, 2019
Google Review
- March 15, 2019
Left by Gretel J.
Cars.com Review
- March 15, 2019
Great service nice and clean , Herbert from service was very good
Google Review
- March 14, 2019
Cars.com Review
- March 14, 2019
Left by Lorenzo B.
Always a pleasure to deal with MB of Cutler Bay. Superb!!
Google Review
- March 13, 2019
Google Review
- March 13, 2019
Left by Lissette C.
Google Review
- March 13, 2019
A fantastic place to purchase a vehicle! I had a spectacular experience in the process of getting my car. Daniel Baster was of great help! He was attentive and efficient .Estoy muy feliz con la compra de mi carro, el servicio es unico e incodicional. El seor que nos atendio, Daniel Baster tuvo...
Google Review
- March 13, 2019
Left by Simon G.
Google Review
- March 13, 2019
Left by Ofelia T.
Charlie Rodriquez in service and the reps in the car loaner section were excellent! Very friendly and accommodating.
Google Review
- March 13, 2019
Cars.com Review
- March 10, 2019
Left by William P.
Once again I had the pleasure to receive the best customer service from Robert Damas. He has proven in multiple occasions that he is a true professional with a high integrity and an unsurpassed ethic . I will definitely be back to Mercedes Benz cutler Bay for my car service
Google Review
- March 08, 2019
Cars.com Review
- March 06, 2019
Left by Richard R.
Great service experience, I will definetely be buying my next car from MB of Cutler Bay. Looking to probably upgrade my c300 to a newer within the next 8-9 months.
Cars.com Review
- March 06, 2019
Its always a wonderful visit, customer service and my representative always go above And beyond
Google Review
- March 05, 2019
Cars.com Review
- March 05, 2019
Left by Jeffrey S.
Great Service and Excellent service by the Service advisor Kevin Laporte.
Cars.com Review
- March 05, 2019
Left by Danny M.
Adam Littman is the best asset this facility has. He is an excellent service representative and employee. Thanks for everything. Danny Martin
Google Review
- March 04, 2019
Buy your car here but get it serviced in CG. The service department is really bad.
Response from the owner Replied: We are going to give you a call so that we can address your issues with the service department. We want to meet your needs and expectations in both sales and service. We hope that we can make this better.
Cars.com Review
- March 04, 2019
Great service. Great people. Everyone is very friendly.
Cars.com Review
- March 04, 2019
Left by Mindy M.
My service advisor was excellent. He explained everything and made sure all repairs were done prior to me picking up my car. Those things which have to be done at a later date were scheduled.
Google Review
- March 04, 2019
Cars.com Review
- March 02, 2019
Left by Tania R.
Like always, i love this dealer, i been a customer of this dealer for 10 years
Google Review
- March 02, 2019
Albert Torres is by far the BEST sales person to work with . He meets all of your needs and expectations plus he puts his maximum energy to close your deal exactly to what you want.Thank you again for our S560 we love it
Response from the owner Replied: Thank you!
Yelp Review
- March 01, 2019
Always been happy with the service I have received. My service adviser, Charlie, is always great. He follows up before, during, and after the work has been completed. Always receive a loaner car, and when my car is returned it is always detailed like new.
Cars.com Review
- February 28, 2019
Best service and greatest personel thank you Charlie Rodriguez
Google Review
- February 28, 2019
Left by Lester M.
Google Review
- February 28, 2019
Google Review
- February 28, 2019
Awesome experience. Kudos to Mr Kanski and an A+ for the guys in the loaner office!
Response from the owner Replied: Thank you!
Google Review
- February 27, 2019
Response from the owner Replied:
Cars.com Review
- February 27, 2019
Mr. Raydel Leon and Wendy were teuly exceptional !
Google Review
- February 27, 2019
Dejo este review con mucho gusto porque honestamente fue increiblemente buena la experiencia que tuvimos en este dealer, agradecido con el Manager por su comprencion y ayuda, con el senor de financing por su rapidez y profecionalismo y especialmente con el vendedor "Pablo Garcia", eres el mejor,...
Cars.com Review
- February 27, 2019
Great service and the customer service is excellent
Google Review
- February 24, 2019
Left by Farah B.
My Sales & Leasing Consultant, Ira Jones, was exceptional! Very professional from start to finish. All of my questions and concerns were addressed in detail and to my satisfaction. There were no high pressure tactics. I felt comfortable moving through the process at my own pace. The showroom was...
Google Review
- February 23, 2019
It was a great experience. Courteous and very professional. I am extremely satisfied. Thank you.
Google Review
- February 22, 2019
Google Review
- February 22, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.
Google Review
- February 21, 2019
Left by James R.
JP Basagoitia is THE BEST Sales Associate at this location. After owning BMWs for years, I decided to just test drive a Mercedes due to the fact that I encountered a poor pricing experience with BMW, despite being part of their loyalty program. Needless to say, this was the best car buying...
Google Review
- February 21, 2019
Many vehicles to choose from. The service is fine.
Google Review
- February 21, 2019
Cars.com Review
- February 21, 2019
Always a pleasure to do business with Mercedes Benz of Cutler Bay. Both Robert Damas (Service Advisor) and Ariel (Loaner Dept) were wonderful to deal with. Thank you for a wonderful experience!
Google Review
- February 20, 2019
Google Review
- February 20, 2019
Left by Dexter P.
Cars.com Review
- February 20, 2019
Left by Rose V.
When it was time to turn in my lease, I considered taking a look at the other brands. However, when my salesperson, Carmen Arrazola, from MB of Cutler Bay contacted me to come in I agreed. She asked me what I was looking for in terms of vehicle, out of pocket costs, and monthly payment and she...
Google Review
- February 20, 2019
Left by Boris Z.
Great dealer Felt good walking out the door with a real good feel! Love my new GLE43
Cars.com Review
- February 19, 2019
Left by Henry T.
Kevin was very courteous and a consummate professional. This is my first new car in probably 10 years so this was an excellent experience for my wife and l. The facility was super clean and other staff were extremely polite and courteous as well. Im glad to have my Mercedes!!!
Google Review
- February 19, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee you will get the best deal.
Google Review
- February 18, 2019
Left by Noemi L.
Service advisor answered all my questions and kept me updated every step of the way. My car was in the shop for a week and they provided me a loaner until my car was ready. Love MV!
Google Review
- February 16, 2019
Google Review
- February 16, 2019
Staff very friendly. Alex, he's the man
Google Review
- February 16, 2019
Left by John C.
Our Service Representative, Adrian Lee Sent, and Toya of M-Brace, handled the problem of a car that wouldn't start by towing it to the dealership, giving me a loaner (1919 GLE400 like my 1916), diagnosing the problem, replacing the battery under warranty = all at no charge. You bet that I am pleased...
Google Review
- February 16, 2019
Left by Sujhail C.
Kevin my service advisor was wonderful and my car was done the same day! Thanks Kevin!
Google Review
- February 15, 2019
Left by Blanca F.
The Service at Mercedes Benz of Cutler Bay is Exceptional. I greatly appreciate the Service team. The advisor is always courteous and attentive to my services need. I highly recommend this dealer and many of my friends. Thank you Mercedes Benz of Cutler BayBlanca
Google Review
- February 15, 2019
Google Review
- February 13, 2019
Google Review
- February 12, 2019
Left by Matthew P.
Cars.com Review
- February 12, 2019
Mercedes Benz of Cutler Bay offers a great service. I have my personal service processional, Kevin, who I can call or text to his mobile phone when I have issues with my car. He takes care of my car, gives me a loaner and when is done he sends me an email with the bill which I pay from my phone...
Denie Harris Replied: Thank you for this review!
Google Review
- February 12, 2019
I have bought several cars from MB Cutler Bay and I keep doing business with them because of the amazing customer service and professional attention my wife and I have received over the years. In particular the service from Sales Manager Daniel Baster and Service Advisor Jose Castillo. For over 10...
Google Review
- February 12, 2019
Cars.com Review
- February 11, 2019
Good selection of models and courteous and fast service.
Cars.com Review
- February 09, 2019
Left by Ana P.
Overall the service was excellent and the service advisor Robert Damas was very kind and professional.
Denie Harris Replied: Ana, thank you for this review!
Cars.com Review
- February 09, 2019
I brought my car in to be serviced, it was my first time since purchasing the car. The only downside was the car was there for most of the day. However, I had a loaner so I was able to get my tasks for the day completed. Howver, from the moment I drove in it was truly an exceptional and pleasant...
Denie Harris Replied: Thank you!
Cars.com Review
- February 08, 2019
We can not complaint, service is amazing. No pressure and loaner service is impeccable. From Charlie Rodriguez at service and Ariel at the loaner department they provide excellent service
Denie Harris Replied: Thank you!
Google Review
- February 07, 2019
Cars.com Review
- February 07, 2019
Left by Ramiro P.
Herbert Kanzki was overall excellent. He was professional, courteous, and knowledgeable. He made sure I was informed throughout my vehicles service. I would definitely have my service here again. Thank you to Herbert and the Mercedes Benz team at Cutler Bay.
Denie Harris Replied: Thank you!
Cars.com Review
- February 07, 2019
As always, my experience at this dealership having my car serviced was great.
Denie Harris Replied: Thank you!
Google Review
- February 06, 2019
Cars.com Review
- February 06, 2019
I really appreciate the positivity and support during my shopping experience
Denie Harris Replied: Thank you!
Google Review
- February 04, 2019
Google Review
- February 04, 2019
Left by Gabriel R.
Dealing with Daniel Kwok was one of the easiest and more pleasant experiences in car leasing since I've been in Miami. Daniel not only made all information clear and understandable, he went above and beyond to ensure my needs were met and I drove away with the best deal in the market. I will most...
Google Review
- February 04, 2019
Google Review
- February 04, 2019
Google Review
- February 03, 2019
Google Review
- February 02, 2019
Left by Jose M.
Google Review
- February 02, 2019
Left by Wanda M.
Great service aways
Cars.com Review
- February 02, 2019
I went to the dealership to see the inventory on used cars and ended up buying the car that same day. The experience was excellent, the salesperson Carlos was very helpful. Overall great experience with All the staff from Daniel sales manager to the finance department.
Denie Harris Replied: Thank you!
Google Review
- February 01, 2019
Left by Treanese L.
Google Review
- February 01, 2019
Left by Jorge C.
Service great ask herby the best
Google Review
- February 01, 2019
Continuing with prior post. As stated, sales person Carmen was professional and friendly. Her after purchase follow up activities were excellent.And service Adrian Adrian Lee Sang is terrific!
Google Review
- January 31, 2019
Left by Gustavo G.
Google Review
- January 31, 2019
Left by Ismaray O.
Cars.com Review
- January 31, 2019
Left by Tomas G.
My service advise was great explaining every details of the service
Denie Harris Replied: Tomas, thank you for this 5-star review!
Yelp Review
- January 30, 2019
Horrible service and sleezy car sale reps, especially the sales rep that met with me (Ahmad Gonzalez) tossed my licensed after punching in the numbers and tossed me to the side once I did not like the quote he gave me. Did not expect such horrible costumer service from Mercedes Benz.
Cars.com Review
- January 29, 2019
Herbert Kanzki is an excellent advisor. I have been to many dealers for service with different cars and this dealer is trully exceptional. Herbert takes the time to help and explain everything. I feel I am getting good guidance and getting help from someone I trust. Because of this I highly...
Denie Harris Replied: Margarita, thank you for this great review!
Google Review
- January 29, 2019
New Review: I'd spent more than $6000 to fix the A/C. Guess what? 4 months later, the A/C broke again! This place is a rip-off!Old Review: On Thursday, I received the text from Adrian Sang saying the car had been sent back (to Bill Ussery Motors Collision Center) on Wednesday,At 4:02pm, I...
Google Review
- January 29, 2019
Cars.com Review
- January 28, 2019
Service Writer Adrian is truly an exceptional person to go to with our GLK 350 service needs. His experience, knowledge and professionalism really lends us to visiting Cutler MB over other dealerships.
Denie Harris Replied: Thank you, David and Esther, for this great review!
Google Review
- January 27, 2019
Left by Theresia A.
Cars.com Review
- January 27, 2019
My Service Advisor, Roman Hernndez, carefully explained what needed to be done. Hes very professional and courteous. The service was completed at the time he had indicated. The car was in absolute impeccable condition inside and out. Vernon handled the check out and he also showed care and...
Denie Harris Replied: Silvia, we are so glad you had a great experience. Thank you for the review!
Cars.com Review
- January 26, 2019
Left by Alexa S.
Took car in for maintenance. Car needed to stay one day for warranty fix as well. The service was completed timely and was well done. Thanks.
Denie Harris Replied: Alexa, thank you for your review!
Cars.com Review
- January 26, 2019
Personnel was attentive and the car pick up process was very quick.
Denie Harris Replied: Thank you, Ms. Rosado-Corzo, for this terrific review!
Cars.com Review
- January 26, 2019
I drive down from Weston right past two other dealers for their excellent service (I have tried the others but they have horrible service!).
Denie Harris Replied: Roman, thank you for this 5-star review!
Cars.com Review
- January 26, 2019
The success of this dealership in service starts with the service writers. Charlie Rodriguez is without question an incredible asset to this dealership. His attention to detail is second to none. He follows up and makes service on our automobile a hassle free experience
Denie Harris Replied: Jim, thank you for the terrific words about Charlie Rodriguez and for this great review.
Cars.com Review
- January 26, 2019
We are very pleased in every way with Cutler Bay Mercedes
Denie Harris Replied: Thank you, John and Monika, for your visit and for this great review.
Google Review
- January 25, 2019
the Mercedes Benz of Cuttley bay is the best and if you want to find a great service representative ask for Charlie Rodriguez in service , he know everything from your Mercedes , i live 20 miles away , but only for Charlie , i prefer go to the Cuttler Bay Mercedes and if Charlie change to other...
Cars.com Review
- January 25, 2019
Herbert Kanzki is an a exceptional staff. He takes the time to go through your profile, tells you what you need to change immediately and what you can still watch out for. He smiles and bubbles with enthusiasm
Denie Harris Replied: Thank you for this 5-star review!
Google Review
- January 23, 2019
Very fast service! Excellent customer service.
Google Review
- January 23, 2019
Wendy Schonder was amazing! A mixture of southern hospitality and professionalizm.I was ancious because my car keys were stolen but she handled it well and deactivated the stolen key.I live in Gables but i think i will move my services over to Wendy moving forward!Thank you Wendy!
Cars.com Review
- January 23, 2019
My 2017 GLE was vibrating and steering wheel was shaking when I reached 60 mph. Service advisor, CHARLIE RODRIGUEZ, was friendly and professional. He test drove it. He noticed the vibration. He initiated the service order. He provided me with a loaner vehicle. He sent me his contact information...
Denie Harris Replied: Thank you, Rob, for this great review.
Cars.com Review
- January 23, 2019
Left by Jose C.
Excellent service and sales provide by Albert. He is an asset to the organization.
Denie Harris Replied: Jose, thanks for this great review!
Google Review
- January 22, 2019
Cars.com Review
- January 22, 2019
Mr Abreu makes people come back to service in this facility
Denie Harris Replied: Manuel, thank you for this terrific review!
Google Review
- January 21, 2019
Left by Shon P.
Danny Kwock is the guy by a car from! Honest straight and not playing around like in other dealerships, really worked hard to find me the best deal. Thank you!
Cars.com Review
- January 20, 2019
Excellent Service and attention to detail. If you don't have a service adviser...contact Charlie.
Denie Harris Replied: Thank you, Peter, for this great review.
Cars.com Review
- January 20, 2019
Left by Evelyn J.
Service was outstanding. Received car earlier than expected.
Denie Harris Replied: Thank you, Evelyn, for this great review.
Cars.com Review
- January 20, 2019
Great dealership. Very organized. Very good customer service. Always clean, always ready to address customer service needs.
Denie Harris Replied: Thank you for this great review!
Google Review
- January 19, 2019
Left by Paulo B.
Yelp Review
- January 18, 2019
I'm very pleased with the experience at the dealer. The place has a nice atmosphere and sales staff is welcoming and accommodating (not aggressive like other places). Oscar Yanes took great care of us and was very professional.
Google Review
- January 17, 2019
My overall experience has been great. I purchase my first S Class Mercedes in this dealership from Mr. Sergio Serrano. He was great 6 years ago and even better now. I couldn't be happier.Mr. Sergio Serrano is an experienced, knowledgeable and professional sales individual; but best of all, he is...
Cars.com Review
- January 17, 2019
pleasure keep doing business with Mercedes Benz Cutler Bay
Denie Harris Replied: Thank you for this 5-star review!
Google Review
- January 16, 2019
Google Review
- January 16, 2019
Excellent service, very friendly and professional staff. Adam Littman, my service advisor was very professional and courteous. The process of obtaining a loaner was quick and efficient. I will definitely return here for service, even though is out of my way.
Google Review
- January 16, 2019
Left by Ana K.
Amazing service at Mercedes Benz. My service rep Herbert was truly the best! Excellent!
Cars.com Review
- January 16, 2019
Thank you, Jose Alfonso, for a painless experience. Love my car and you made it simple!
Denie Harris Replied: Thank you, Becky, for this great review!
Cars.com Review
- January 16, 2019
Left by Carolina B.
MY SALESPERSON VERY PROFESSIONAL!!!!! (OSCAR YANES) THANK YOU FOR EVERYTHING SAME MY FINANCIAL SERVICE MANAGER (EVER AGUIAR)
Denie Harris Replied: Carolina, thank you so much for this great review.
Cars.com Review
- January 16, 2019
Frank was truly a delight to work with on the purchase of my G Wagon. He was very professional and attentive. He is an asset to the dealership.
Denie Harris Replied: Joanne, thank you for your business and for this great review.
Google Review
- January 15, 2019
I came in the service department I was treated in a very nice way. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received! thank you so much.
Google Review
- January 14, 2019
Yelp Review
- January 12, 2019
The whole purpose of having a "luxury car" is getting the 5 stars service. My door handle stopped working (it seems to be a whole brand issue). This is something that just happens, it is not that you can set an appointment ahead of time. I am a person with an extremely busy schedule (like most...
Cars.com Review
- January 11, 2019
I am satisfied with staff and service done to my vehicle
Denie Harris Replied: Thank you, Joan!
Google Review
- January 10, 2019
Left by Jensen I.
Google Review
- January 09, 2019
Left by Tahir I.
Google Review
- January 09, 2019
Wendy (service advisor) was very helpful and courteous. Problem with car resolved satisfactorily
Google Review
- January 06, 2019
Cars.com Review
- January 06, 2019
The service staff are completely dedicated to helping you through the service process of your vehicle. No reason to go anywhere else, unless you live too far a way!!!
Denie Harris Replied: William, thank you for your business and this great review!
Google Review
- January 05, 2019
Google Review
- January 05, 2019
Google Review
- January 04, 2019
Google Review
- January 04, 2019
Google Review
- January 03, 2019
They dont do oil change, they do maintenance at $480 LOL pathetic!
Google Review
- January 01, 2019
Left by Ira P.
great personal attention by Herbi service writer
Cars.com Review
- December 30, 2018
Left by Jose M.
outstanding service. Vernon Chang was on top of the status of my car service. Told me about a recall I was not aware of. Also the Loaner Car was easy to setup and very flexible.
Denie Harris Replied: Jose, thank you for this great review. Happy new year!
Cars.com Review
- December 30, 2018
Left by Eamon D.
Excellent service by Herbert . I always receive exceptional service and care whenever i brings my vehicle in
Denie Harris Replied: Thank you, Eamon, for this great review. Happy new year!
Cars.com Review
- December 30, 2018
. Frank es un excelente vendedor, ya es parte de nuestra familia. Muy atentos, rpido el servicio , muy complacientes, salimos muy felices con el nuevo carro. Gracias a todos, en especial a Frank, y el manager.Se los recomiendo a todos 100 por ciento.
Denie Harris Replied: Muchas gracias, Maria!
Cars.com Review
- December 29, 2018
Amazing team. Luis and his team where amazing tomwork with on my new lease. The entire experience was great. I already recommend two clients.
Denie Harris Replied: Jessica, thank you for the review and thank you for your recommendations! Happy new year!
Google Review
- December 29, 2018
Google Review
- December 28, 2018
Service staff is excellent!
Cars.com Review
- December 28, 2018
excellent service and very good customer experience
Denie Harris Replied: Fransisco, thank you for this great review! Happy new year!
Cars.com Review
- December 27, 2018
Left by Darsys M.
Im super happy with the service Sergio and the mercedes team offered me! Im super happy with my dream car!!
Denie Harris Replied: Hi Darsys, we are super happy that you are super happy! Thank you for your review! Happy new year!
Cars.com Review
- December 27, 2018
As usual great experience at Mercedes Benz of Cutler Bay.
Denie Harris Replied: Thank you, Humberto, for this great review.
Cars.com Review
- December 24, 2018
This my fourth Mercedes and my second car with Pablo. They are professional, kind, caring and extremely helpful. Pablo Garcia and the excellent team at Mercedes Benz of Cutler Bay is way above any other car agency. I tell them exactly what I will need to make a deal and they make it happen. The...
Denie Harris Replied: Thank you for your amazing review, Maria, and thank you for your business. Happy new year!
Google Review
- December 23, 2018
Left by Natacha P.
Google Review
- December 22, 2018
Google Review
- December 22, 2018
Fast Service!!! Jose Alfonso is a true professional and looks for your best interest. Thanks for helping me today, hope to close on my deal soon.
Google Review
- December 22, 2018
Left by John C.
Google Review
- December 22, 2018
Left by Wesley L.
Great experience, I love my car, great price, interest rate and amazing service from Joe and Adam.
Cars.com Review
- December 22, 2018
Our Sales person Maribel Ramos was very professional and at the same time friendly. She made sure to accommodate my mother in the vehicle that was best for her. We were very happy with the outcome, just like every time we go to the Mercedes Benz in Cutler bay.
Denie Harris Replied: Iliana, thank you for your business and for taking the time to write this great review. Happy new year!
Yelp Review
- December 21, 2018
Best service ever. Oscar the sales person was amazing and the Financier guy was really cool we got some great gifts. Just the best experience For now on I have a new dealer recommended 100%.
Cars.com Review
- December 21, 2018
Left by Cristina F.
Very pleased with my salesman and manager . They were both very helpful and tried to accommodate my needs and price range that was acceptable to me
Denie Harris Replied: Cristina, thank you for your business and this great review.
Google Review
- December 20, 2018
Google Review
- December 20, 2018
Google Review
- December 20, 2018
Google Review
- December 20, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, MB had to accept and abide by the...
Yelp Review
- December 19, 2018
Had a recall issue with my Smart Car so took it to this dealership. They called and said I needed nearly $2,000.00 worth of repairs. I opted for none because they all seemed very high priced. Replace engine belt on car with 20,000 miles? And for $212.00? The place looked nice, and the people...
Google Review
- December 18, 2018
Left by Salvador G.
Google Review
- December 18, 2018
Left by Esther K.
Robert Damas is great.
Google Review
- December 16, 2018
Google Review
- December 15, 2018
I had a very bad experience when I tried to get a lease of a $57k car. I was asked to give $9000 down paying a monthly amount of $900 without even giving me the option to do the business. The Cutler Bay Mercedes dealer should be out of business is they continue like this. However in the same week I...
Cars.com Review
- December 15, 2018
Left by Cecilia D.
My services advisor Charlie Rodriguez is a big factor in the five star rating. He is so kind and helpful and very professional. Everyone is very attentive when you Drive in for service
Denie Harris Replied: Cecilia, thank you for this great review!
Cars.com Review
- December 15, 2018
Left by Marcia L.
My visit was very pleasant, Vernon was very friendly and helpful
Denie Harris Replied: Thank you, Marcia, for this great review and for your business!
Cars.com Review
- December 15, 2018
I purchased my Mercedes from the West Palm Beach dealership for a great price and I was able to get the color I wanted. At the time of the purchase of my car I also bought the wheel and tire insurance since I have the type of car that has the run flat tires. I was told this was an insurance I could...
Denie Harris Replied: Thank you for your kind words about Carlos and Mercedes-Benz of Cutler Bay. We are here for you if you need us!
Google Review
- December 14, 2018
Left by Andrew A.
Always excellent service. Service Advisor Adam is very professional and knowledgeable.
Google Review
- December 13, 2018
Left by Olga M.
Google Review
- December 12, 2018
Google Review
- December 12, 2018
Left by Oscar A.
Cars.com Review
- December 12, 2018
Left by Yandi M.
Excellent customer service. Carlos Gutierrez was very helpful during the whole process. Highly recomended
Denie Harris Replied: Yandi, thank you for your terrific review!
Cars.com Review
- December 12, 2018
Roman Hernandez , amaizing customer services, great person and dedicated with customer, was a pleasure to be there, thanks.
Denie Harris Replied: Neibys, thank you for this review! We appreciate your business.
Google Review
- December 11, 2018
Cars.com Review
- December 10, 2018
Thank you Kevin for being a great service provider when my car needs servicing & Repair. You're always professional and on point.
Denie Harris Replied: Wanda, thank you for this great review!
Google Review
- December 08, 2018
Left by Luis R.
Excellent service department
Google Review
- December 07, 2018
Cars.com Review
- December 07, 2018
As usual I received excellent service. Staff is all professional and waiting area very comfortable.
Denie Harris Replied: Thank you, Claudia, for this great review!
Cars.com Review
- December 06, 2018
The Service and Dedication of the MB Cutler Ridge Dealership, Service Manager, Mr. Ruben Abreu must be recognized and rewarded... It is his limitless desire to please MB customers that makes it easyto comeback to this dealership, time and again... Congratulations to the Cutler Ridge's...
Denie Harris Replied: Santuzza, thank you for this review and for the amazing words about Ruben. He really is so terrific! Thank you for your business!
Cars.com Review
- December 06, 2018
Amazing sales, service, and above all attention. Nothing but the best. Thank you!! A+++
Denie Harris Replied: Thank you for the A+++ grade! :)
Google Review
- December 05, 2018
Left by Edwidth C.
The Best in Town!! The Staff are Awesome
Cars.com Review
- December 04, 2018
Left by Nicolas L.
I wish air had been put in my tires before leaving the lot. The pressure was very low...
Denie Harris Replied: Nicolas, thank you for this great review!
Google Review
- December 04, 2018
Left by Sameeh A.
Google Review
- December 04, 2018
Left by Brian M.
I purchased a 2015 Mercedes Sprinter van from these guys. The process was phenomenal. The staff is extremely friendly, the value for the car was top notch. I worked with Rafael Torres (goes by the name "Ralph) who was terrific during the whole process.
Google Review
- December 04, 2018
Left by David W.
Google Review
- December 03, 2018
Left by Amber R.
Jose Alfonso lead us through the buying process quickly and thoroughly. Would recommend :)
Google Review
- December 03, 2018
Left by Raymond S.
Google Review
- December 02, 2018
Google Review
- December 01, 2018
Great experience from the Mercedes of Cutler Bay. Had my car in for a few days due to warranty claims. Service Advisor Adrian was amazing and missed no details. I would recommend any expensive AMG vehicles be properly inspected and repaired at either the Gables or Cutler bay dealerships. Indy shops...
Google Review
- December 01, 2018
Google Review
- December 01, 2018
Left by Roberto B.
Truly exceptional from the moment of arrival to the moment I picked up my car. Looking forward to many years of service experience with them.
Google Review
- November 30, 2018
Google Review
- November 30, 2018
Honestly, stop searching and just go here. We went to soooo many used car/ other brand name dealers in the area and all of them were scamming non-locals trying to add thousands of dollars on to the listing price that we started to lose hope. Couldn't have asked for a better experience. Ask for...
Google Review
- November 30, 2018
La atencin de la venta de repuestas es excelente y expeditiva. Muy recomendable
Google Review
- November 29, 2018
Google Review
- November 29, 2018
Left by Lissandra B.
Cars.com Review
- November 28, 2018
Effortless buying experience, great service, specially from Albert Torres.
Denie Harris Replied: Victor, thank you for this great review!
Google Review
- November 27, 2018
Google Review
- November 27, 2018
Left by Nicholas L.
Google Review
- November 25, 2018
Google Review
- November 24, 2018
Google Review
- November 24, 2018
Google Review
- November 24, 2018
Google Review
- November 23, 2018
Google Review
- November 22, 2018
Great staff
Cars.com Review
- November 22, 2018
Excellent attention and assistance in my purchase of the 4th mb at this dealer.
Denie Harris Replied: Thank you, Patrick, for this great review!
Google Review
- November 21, 2018
Google Review
- November 20, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google Review
- November 20, 2018
Left by Sophia P.
Google Review
- November 20, 2018
Muy bueno
Google Review
- November 19, 2018
Left by Lomoya S.
Google Review
- November 18, 2018
Google Review
- November 16, 2018
Google Review
- November 16, 2018
Google Review
- November 15, 2018
Google Review
- November 15, 2018
Google Review
- November 14, 2018
Left by Daniela B.
Google Review
- November 11, 2018
Was called and told I needed a new drive belt after I dropped my car off for a B service. $300 extra. I asked them to keep the old belt so I could see what damage it had as I was interested to see how they determined I needed a new one. When I picked up the car and looked at the old belt it looked...
Google Review
- November 10, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google Review
- November 10, 2018
Very friendly and courteous.
Google Review
- November 08, 2018
Pulled into the service area at Cutler bay and a technician was there to greet me before I could get out of my RV. I told him Adam Littman had made an appt. to check the engine computer. He called and Adam was there within minutes, listened to my explanation of the problem and said "It might take a...
Google Review
- November 06, 2018
Google Review
- November 06, 2018
Google Review
- November 05, 2018
Google Review
- November 04, 2018
I work there
Google Review
- November 03, 2018
Google Review
- November 03, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google Review
- November 02, 2018
Left by Manuel N.
Google Review
- November 01, 2018
Cars.com Review
- November 01, 2018
Excellent Sales and Service. enjoyable atmosphere!! Elevenca is extremely happy with the hole experience. Thank you Juan J Esclasans.
Denie Harris Replied: Juan, thank you for this great review!
Cars.com Review
- November 01, 2018
Received excellent from your sales representative Mr. Carlos, all staff very nice. Thanks.
Denie Harris Replied: John, thank you for this great review!
Google Review
- October 31, 2018
Google Review
- October 30, 2018
Cars.com Review
- October 30, 2018
Mercedes of cutler bay wowed me on so many different levels. I went in with little intention of buying a car and walked out with the car of my dreams. I worked with Laura Delgado whos expertise on each vehicle ensured that I walked away with not only a car but a new found friend at Mercedes cutler...
Denie Harris Replied: Thank you for this great review!
Google Review
- October 29, 2018
Google Review
- October 29, 2018
There is no doubt, you get what you pay for. Everytime I take my car in for service, I am greeted with upmost professionalism. My service advisor Herbert Kanzki is great, he makes sure that if I am waiting the service begins promptly, also the salesperson Danny Kwock is awesome, he makes it a point...
Google Review
- October 28, 2018
Google Review
- October 27, 2018
Left by Nathaly B.
Great customer service, was in and out in no time!
Google Review
- October 26, 2018
Google Review
- October 26, 2018
Google Review
- October 26, 2018
Cars.com Review
- October 25, 2018
Left by Maria A.
Mrs. Carmen Arrazola has been my Sales person for my last 4 cars, and she is the best professional representing Mercedes-Benz. I wasn't looking for a new car but she called me to let me know there was the car that I had told her I would like to get in the future, and I loved it and bought it.
Denie Harris Replied: Thank you, Maria, for this great review!
Google Review
- October 24, 2018
Google Review
- October 24, 2018
Google Review
- October 24, 2018
Excelent attention
Google Review
- October 22, 2018
Left by Barbara C.
Felt like they wanted to rip me off, they did a diagnostic for 153 USD and free safety inspection... they told me my car had a bunch stuff wrong with it and needed to 8K USD to fix it... I have had that car for less than 6months, told my husband, we picked it up and he changed the front suspension...
Google Review
- October 22, 2018
Great customer service!! Friendly staff from Beginning to the end !! My advice he is the Best !! Thank you Adam you are the best
Google Review
- October 21, 2018
Google Review
- October 20, 2018
Google Review
- October 20, 2018
Google Review
- October 20, 2018
Google Review
- October 18, 2018
Left by Nathalie S.
Car buying/lease renewals are never an easy task. Needless to say, I had the best experience at Mercedes Benz of Cutler Bay. Throughout the entire process they were knowledgable, professional and accommodating. Working on the deal with Laura Delgado was so smooth that I can only hope to continue...
Google Review
- October 17, 2018
Charlie and the rest of the staff are exceptional!!
Google Review
- October 17, 2018
Google Review
- October 16, 2018
Left by Crystal H.
Ask for Frank when you arrive he is the best! I came in with what I had and told him my credit and he made it work! After I was sure they couldnt do anything! He stayed late helped me transfer everything into my new Mercedes and took the time to explain each and every button to me at the end.
Google Review
- October 16, 2018
Left by Larissa G.
Great staff. I had to drive a little far to get here but it was totally worth it.
Google Review
- October 15, 2018
The best team ever, I close 3 deal there, big thanks to Pablo the salesman, ever the financial manager and Oliver Ortiz, they know how help people, and believe me Im coming back when my leases finish, I found a new home!! Thank you guys!!
Google Review
- October 13, 2018
Google Review
- October 13, 2018
Left by Edwin R.
Google Review
- October 13, 2018
Google Review
- October 12, 2018
Left by Lizette C.
Charlie and the rest of the staff are exceptional!!
Google Review
- October 12, 2018
Left by Nathalie T.
Google Review
- October 12, 2018
Google Review
- October 12, 2018
Left by Manuel D.
Google Review
- October 12, 2018
I am so happy to be part of the Mercedes-Benz family!!! Everything was amazing as always!!!!!! My service manager Herbert is the best!!!!
Google Review
- October 11, 2018
Google Review
- October 10, 2018
Great experience! OscarYanes was great! I'll definitely go back!
Google Review
- October 09, 2018
Charlie Rodriguez and the entire service department are awesome! I brought my car in for the 20K mile/24-month service. As always, Charlie goes above and beyond! I highly recommend MB of Cutler Bay. From the initial purchase and service appointments, it's been a great experience everytime! ...
Google Review
- October 07, 2018
Google Review
- October 07, 2018
Left by Cristian F.
Google Review
- October 07, 2018
Great place
Google Review
- October 06, 2018
Google Review
- October 06, 2018
Google Review
- October 06, 2018
Google Review
- October 06, 2018
Left by Gina G.
Google Review
- October 04, 2018
Great job Charlie
Google Review
- October 04, 2018
Google Review
- October 04, 2018
Herby Kanzki always takes great care of my car and me.
Google Review
- October 04, 2018
Very professional. Quick service.
Google Review
- October 04, 2018
Left by Katherine L.
Google Review
- October 04, 2018
Left by Nestor S.
Google Review
- October 04, 2018
Left by Isabella F.
Highly recommend! The customer service is phenomenal! Pablo is the best of the best! Definitely made my experience amazing! Happy to be a part of the Mercedes family! Thank you again Mercedes Cutler Bay and Pablo!
Google Review
- October 01, 2018
What a place for top of the line service! These people have it down. All other dealers: Come to this dealership and learn what true top customer service is all about.
Google Review
- September 29, 2018
Google Review
- September 28, 2018
Yelp Review
- September 28, 2018
Well I have not purchased a vehicle here but the initial vibe I received from this place was negative. I went to check out some SUVs with my wife. From all my experiences purchasing vehicles, a sales rep would approach and ask if you need assistance. In this case, I observed a sales rep come...
Yelp Review
- September 27, 2018
Oliver Ortiz and Albert Torres have been extremely helpful and patience during the purchase of the vehicle.Great and friendly service.Recommended 110%
Cars.com Review
- September 26, 2018
Very humble and honest people in this dealer. Salesman Sergio worked with me to give me the best option for my budget.
Denie Harris Replied: Thank you, Seb! We are so happy you had a great experience.
Google Review
- September 25, 2018
Left by Richard H.
Google Review
- September 24, 2018
Left by Alison M.
First of all, I rarely write reviews. I went to another dealer in Coral Gables and was treated poorly. I found Mercedes Benz of Cutler Bay and decided to drive down there on Friday afternoon. When I entered the dealership, I was immediately assigned to a sales person - Joe Maya, who took the time...
Google Review
- September 24, 2018
Google Review
- September 22, 2018
Left by Kiana R.
Google Review
- September 22, 2018
Left by Ilinangy D.
Google Review
- September 21, 2018
I came in the service department I was treated in a very nice way, they made me feel very special. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received!...
Google Review
- September 21, 2018
I always have a great sales and service experience from Mercedes Benz of Cutler Bay.
Google Review
- September 20, 2018
Google Review
- September 19, 2018
Google Review
- September 19, 2018
Google Review
- September 19, 2018
Charlie and the rest of the staff are exceptional!!
Google Review
- September 19, 2018
Google Review
- September 19, 2018
Left by Jamie D.
Google Review
- September 19, 2018
Left by Andrew S.
I have purchased many vehicles over the years Mercedes of Cutler Bay had the upmost customer service and pleasant experience to buy a new vehicle. Raphael Torres my sales person was very knowledgeable on the sale and the operation of my vehicle .
Google Review
- September 19, 2018
Left by Patrick D.
Cars.com Review
- September 18, 2018
HAd a very nice salesperson, but the closing process wasn't way too long. That needs to be worked on and not having a person sit there a little too long. Besides that everything else went smoothly.
Google Review
- September 17, 2018
Yelp Review
- September 17, 2018
3rd time leasing a car here, Oliver Ortiz (sales manager) is amazing as always and I had the pleasure of dealing with Albert Torres (sales) as well. Both of them were patient and very diligent in working with me and my situation. Henry Diaz in financing was also very helpful. Excellent service per...
Google Review
- September 16, 2018
Left by Willie D.
Google Review
- September 16, 2018
Google Review
- September 15, 2018
Google Review
- September 15, 2018
Very friendly staff and professional along with quick service
Cars.com Review
- September 14, 2018
Left by Laura E.
Best dealer with the best service and best people!
Google Review
- September 14, 2018
Yelp Review
- September 14, 2018
BEWARE: Purchased a car that was in an accident; coverupI purchased my car from MBCB and a "frame bolt" snapped underneath my car. Towed it to MB Coral Gables and was condescendingly told by the then Service Manager of (Coral Gables), and now GM, Mr. Gutierrez that my car was previously in an...
Cars.com Review
- September 14, 2018
Danny and the entire team were Great!! Very Professional, Super Customer service
Google Review
- September 13, 2018
Google Review
- September 11, 2018
Google Review
- September 11, 2018
Left by Aldo A.
Google Review
- September 11, 2018
Muy buen lugar y muy buena atencin algn da voy a cambiar mi Mercedes
Google Review
- September 11, 2018
Left by Patricia C.
Google Review
- September 11, 2018
Google Review
- September 11, 2018
Left by Dennis K.
Google Review
- September 10, 2018
Left by Javier G.
Good dealership free drinks and pasteries.
Google Review
- September 07, 2018
Left by Pour I.
Charlie Rodriguez is the Man! He's Assertive, Attentive and Always Anticipating my Automotive needs and I drive 27 miles one way pass quite a few dealerships for my services because I'm appreciative. thanks dude!
Google Review
- September 07, 2018
Left by Kyrie S.
Google Review
- September 06, 2018
Google Review
- September 06, 2018
Google Review
- September 05, 2018
Left by Hendrik K.
Made me wait 30 minutes past my appointment time to get my car seen, on top of that, was told I would have to pay to fix an issue for my car which is still under CPO warranty. Very disappointing considering I'm in the market for another car, this time around however I'll have to go to another...
Google Review
- September 03, 2018
Google Review
- September 02, 2018
Left by Elvira S.
Yelp Review
- September 02, 2018
The BEST. That simple. No pressure, very patient. Thoroughly explain everything. Go the extra distance to earn your business. Straight forward. Both the Sales and Service departments exceed might expectations constantly. Keep me informed of what is needed to repair my vehicle, how long and how much....
Google Review
- September 01, 2018
Left by David P.
Google Review
- September 01, 2018
Car was dropped off by tow truck and was in good hands. Hebert called me and kept me informed of the status and for car back on the road quickly!!
Google Review
- September 01, 2018
Best Mercedes dealer in Miami. The service department is amazing.
Google Review
- August 30, 2018
Google Review
- August 29, 2018
Excellent service.
Yelp Review
- August 29, 2018
My first experience with Mercedes-Benz has to be very unfortunate. They sold me a truck with lots of problems, the day that I test drove it it did not have any issues. Then on the day that I come back to buy it they say the vehicle is ready and I drive off the lot and the vehicle is making lots of...
Google Review
- August 29, 2018
Google Review
- August 29, 2018
Excellent, fast service. Johnathan was great.
Google Review
- August 28, 2018
Worst customer service experience I have encountered. Took my car for tire rotation at 10 am for an appointment with Roman Hernandez. Never received a call about my car being ready for pick up. Service center closes at 7 pm I drive there at 6:50 pm my car is outside ready. I enter asking for Roman...
Cars.com Review
- August 28, 2018
Worst customer service experience I have encountered. Took my car for tire rotation at 10 am for an appointment with Roman Hernandez. Never received a call about my car being ready for pick up. Service center closes at 7 pm I drive there at 6:50 pm my car is outside ready. I enter asking for Roman...
Google Review
- August 26, 2018
Google Review
- August 26, 2018
Google Review
- August 25, 2018
Cars.com Review
- August 23, 2018
Left by Lexaida P.
Everyone was very cordial. The salesman took his time to explain everything about the car and even gave us history and background information about Mercedes Benz. He has since then call us to follow up on our car and offer any assistance needed.
Google Review
- August 23, 2018
Rafael and Hugo are the best. Very satisfied with my experience
Google Review
- August 22, 2018
Google Review
- August 22, 2018
Google Review
- August 22, 2018
Google Review
- August 22, 2018
Google Review
- August 22, 2018
Left by Gabriela R.
Excellent service, I was notified the minute they had identified the issue with my car and they did a great job!
Cars.com Review
- August 22, 2018
Great customer service and communications. Gus Castano was a pleasure to work with.
Google Review
- August 21, 2018
Google Review
- August 21, 2018
Excellent service
Google Review
- August 21, 2018
Google Review
- August 21, 2018
Google Review
- August 19, 2018
Excellent facility, friendly staff, rapid quality service, hassle free. The waiting area is first class!! The whole facility is first class!!!!
Google Review
- August 19, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, he had to accept and abide by the...
Google Review
- August 16, 2018
Great parts department
Google Review
- August 15, 2018
Left by Diana M.
As always you experience at the dealership is amazing. The e mployees are very polite and informative. I feel relaxed to service my car at the dealership.All in all I love the service !
Google Review
- August 15, 2018
Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air conditioning from the lobby to the cars showrooms leading to a Build your car real time screen , this people had become the benchmark of what a...
Google Review
- August 13, 2018
Very good and fast service
Google Review
- August 13, 2018
Left by Edward M.
Very good and fast service
Google Review
- August 13, 2018
Left by Frank F.
Google Review
- August 13, 2018
Always amazing, service! Great customer service. Its always a pleasure to take my car.
Google Review
- August 12, 2018
We just leased our 6th Mercedes Benz from Ira Jones. Ira is a seasoned sales professional with expansive MB knowledge. IRA goes above and beyond to ensure that his customers are not only satisfied, that their questions are answered and leave the dealer confident with their purchase. Danny Baster was...
Cars.com Review
- August 12, 2018
My Sales consultant Maribel Ramos made it an easy and seamless Process to purchase my auto.
Google Review
- August 11, 2018
Google Review
- August 08, 2018
Left by Hendrik K.
Made me wait 30 minutes past my appointment time to get my car seen, on top of that, was told I would have to pay to fix a nonfunctioning door handle for my car which is still under CPO warranty. Very disappointing considering I'm in the market for another car, this time around however I'll have...
Google Review
- August 07, 2018
Google Review
- August 05, 2018
Google Review
- August 05, 2018
Left by Jorge C.
Google Review
- August 05, 2018
Nuestra experiencia fue muy buena recibimos un buen servicio el vendedor fue muy amable y pudimos salir con lo que queramos gracias Joe Mayas
Cars.com Review
- August 04, 2018
HI , MY NAME IS JOSE RODRIGUEZ IM HAPPY TO MY CAR
Google Review
- August 04, 2018
Google Review
- August 03, 2018
Left by Lisa M.
Google Review
- August 01, 2018
I drove by and saw a car I liked. I entered and was greeted by Carlos Gutierrez. From that moment on the service and serene atmosphere of Mercedes-Benz Cutler Bay was amazing. Ive never been treated that well or felt that good about being at an auto dealership. A wonderful experience from beginning...
Google Review
- August 01, 2018
Had a great experience during my service appointment. Charlie was extremely helpful and professional with all of my questions. I will be returning for my future appointment and highly recommend him.
Google Review
- July 30, 2018
Left by Marisol C.
Excellent and fast customer service!
Google Review
- July 29, 2018
Google Review
- July 28, 2018
Google Review
- July 27, 2018
Google Review
- July 27, 2018
Google Review
- July 27, 2018
Es buena la atencin.gracias!
Google Review
- July 27, 2018
Left by Robert S.
Google Review
- July 27, 2018
Our service agent agent is an excellent service agent. He ensures that our concerns are addressed with the upmost satisfaction. He is very professional and a customer satisfaction is his priority.
Google Review
- July 26, 2018
Cars.com Review
- July 25, 2018
Deposit paid for certified car after agreements with the salesman then after one hour call received and informed me there is another customer and paid the deposit and we cant sell the car to you
Google Review
- July 25, 2018
Google Review
- July 25, 2018
Left by Tommy A.
Google Review
- July 25, 2018
Just want to give a quick shout out to Ralph Torres, Exceptional sales man. Cannot say enough good things about this company and their sales staff. Purchased over 7 Sprinters from Ralph great experience every time. Thank you Mercedes Benz of Cutler bay and Ralph will defiantly use you every time.
Google Review
- July 25, 2018
Google Review
- July 24, 2018
Cars.com Review
- July 24, 2018
Left by Albertina F.
My experience was excellent, fast, easy and very friendly
Google Review
- July 24, 2018
I walked into the Cutler Bay Mercedes-Benz and was instantly captivated by the beautiful cars and knew right away this is the car I wanted. first of, the dealership itself is beautiful and top of the line and the customer service is amazing! they make you feel at home and so very attentive! never...
Google Review
- July 23, 2018
Left by Sujhail C.
Google Review
- July 22, 2018
Left by Cathy R.
Google Review
- July 22, 2018
Cars.com Review
- July 22, 2018
It was a pleasure getting my new lease from MB Cutler Bay! Not only was Laura Delgado great to work with but Fernando Lopez worked his magic to make the deal happen. Thank you both!
Google Review
- July 21, 2018
Left by Deyanira F.
Google Review
- July 21, 2018
Google Review
- July 20, 2018
Left by Lasonya R.
From scheduling to execution of service, everything was great and I am glad I choose to service my car with Mercedes Benz of Cutler Bay.
Google Review
- July 20, 2018
Google Review
- July 20, 2018
Great parts department
Google Review
- July 19, 2018
Left by Karen P.
Google Review
- July 18, 2018
Left by Gabriel T.
Google Review
- July 18, 2018
Left by Guillermo E.
Google Review
- July 18, 2018
Left by Kenia R.
Google Review
- July 18, 2018
Google Review
- July 17, 2018
Everyone was corteus and the service excellent.
Google Review
- July 17, 2018
Cars.com Review
- July 17, 2018
The car dealer is beautiful and have recommended several friends to go and purchase their cars there.
Google Review
- July 16, 2018
Left by Ray P.
Cars.com Review
- July 15, 2018
I highly recommend purchasing a preowned Mercedes from Ira and Herminio. Ira was extremely professional and knowledgable. He made the entire process very easy. Herminio was a pleasure to deal with. As always, Luis Gutierrez was the consummate professional.
Google Review
- July 15, 2018
Google Review
- July 14, 2018
What a truly exceptional car shopping experience! Everyone that I dealt with from the staff at Mercedes Benz of Cutler Bay was extremely welcoming, friendly, helpful and knowledgeable. From my Sales Consultant Joe Maya who was excellent and went above and beyond from the initial introduction to the...
Google Review
- July 13, 2018
Left by Norberto P.
Yelp Review
- July 13, 2018
Absolutely amazing experience!Had a recurring issue that other MB dealers couldn't diagnose or fix. Drove an hour south to MB of Cutler Bay and they test drove the vehicle, identified the issue and fixed it. Provided a loaner vehicle that was closer in size to ours. Kept us updated on the status of...
Google Review
- July 12, 2018
Everything was amazing as always!!!!!! My service manager Herbert is the best!!!!
Google Review
- July 11, 2018
Google Review
- July 11, 2018
Very poor customer service, waited about 20 minutes and didnt get help. They called me like two days after
Google Review
- July 10, 2018
Cars.com Review
- July 10, 2018
I was really pleased and this was the first time in my life purchasing a car and it was great and no stress ! It was amazing , I was very pleased!
Google Review
- July 10, 2018
Left by Julio H.
VERY HAPPY WITH MY PURCHASE!!! THANK YOU JACK MITRANI!!
Google Review
- July 09, 2018
Google Review
- July 09, 2018
Google Review
- July 09, 2018
Outstanding service and the quality of the cars is second to none. Must take the trip dow to Cutler Bay and check them out.
Google Review
- July 09, 2018
ALERTA!!! No entren a este lugar me ROBARON MI PERMISO DE HANDICAP!!!!! Y la explicacion es que segun ellos los parquiadores de carros en servicio es una compania contratada y que???!!??? Son unos ladrones y despues no se quieren responsabilizar y tienes que eecurrir a abogados. POR FAVOR TENGAN...
Google Review
- July 08, 2018
Left by Eduina O.
Google Review
- July 08, 2018
Google Review
- July 08, 2018
Google Review
- July 07, 2018
Great service!
Google Review
- July 07, 2018
Google Review
- July 06, 2018
Cars.com Review
- July 06, 2018
Professionalism at its finest. No pressure sales. Willing to take the time to find the "right" vehicle. Oscar and Gus did a great job addressing my needs. Just lose the ties.
Google Review
- July 05, 2018
Google Review
- July 04, 2018
Google Review
- July 02, 2018
As Always, Excellent Service! Advisor Adrian Lee Sang, has been the most helpful person since I've been going in for service for the past 8 years!I drive over 40 Miles from Miramar to Cutler Bay Mercedes for Service! The Professionlism, and Intimate Setting is What Draws Me to this Place!!...
Google Review
- July 01, 2018
Google Review
- July 01, 2018
Google Review
- July 01, 2018
Es un lugar increble Est muy lindo pero deban de regalarme un carrito de eso Mercedes
Google Review
- July 01, 2018
Excelente atencin super servicio
Google Review
- June 30, 2018
Cars.com Review
- June 29, 2018
My overall experience with Mercedes cutler bay was amazing. Our sales representative Maria was very helpful and informative. I would highly recommend Mercedes-Benzs cutler bay to all my family and friends.
Google Review
- June 27, 2018
Google Review
- June 26, 2018
Google Review
- June 25, 2018
WHAT AN AMAZING EXPERIENCE! Adam Littman was literally so helpful and so quick. Definitely an amazing help and so nice. So glad i brought my car here and i hope Adam sees this. Im just so thankful.
Google Review
- June 25, 2018
Google Review
- June 23, 2018
Nice modern show room. The staff a bit aggressive not comfortable on their approach
Cars.com Review
- June 22, 2018
Left by Jason R.
Ralph Torres, Felipe Canales & the Mercedes Benz of Cutler Bay team demonstrated pride & assurance in the ability to anticipate my familys complete transportation needs & wants. They reflected MBCB professional standards while balancing human sensitivity. They were efficient & patient as they...
Google Review
- June 20, 2018
Yelp Review
- June 20, 2018
My Mother had a light go on in her mercedes, Kevin Leplanche her service rep not only put a rush on this so she could get her car back quicker, they had a driver take her her car and pick up the loaner from her home. As she is 83 traffic and the turnpike dont match! This was our blessings! Thank you...
Google Review
- June 20, 2018
Google Review
- June 19, 2018
Google Review
- June 19, 2018
Google Review
- June 19, 2018
Left by Daira B.
Google Review
- June 18, 2018
My service representative Adrian L. was more than accommodating, he went above and beyond to make sure my experience was amazing. I am so greatful to how prompt, professional and courteous they were. Thank you.
Google Review
- June 17, 2018
Google Review
- June 17, 2018
Fui a disfrutar viendo los modelod
Google Review
- June 17, 2018
Left by Nadir E.
Google Review
- June 16, 2018
Excellent facility and staff. Very professional and friendly. Ira Jones made you feel like family. Staff made sure that you leave without any concerns or reservations.
Google Review
- June 16, 2018
Left by Jorge M.
Sergio Serrano is an amazing sales man and he will give you the best deal without giving you the runaround.
Google Review
- June 15, 2018
Google Review
- June 15, 2018
Left by Jorge M.
Google Review
- June 15, 2018
Google Review
- June 14, 2018
Google Review
- June 13, 2018
Please note this is not Francisco Tafoya. This is Maria Tafoya. I give 4 stars because my car was damaged by one or your mechanics. While putting the car on the lift your mechanic scratched the tire and the rim of the front passenger side. I received a reimbursement for the damage, however, this...
Google Review
- June 13, 2018
Google Review
- June 12, 2018
Google Review
- June 11, 2018
Tragically disappointing. It's been almost 2 months and my car is still in repair.
Google Review
- June 10, 2018
Left by Gustavo G.
Google Review
- June 07, 2018
Left by Unni G.
One of the reasons I keep getting a Mercedes is the exceptional service of MB of Cutler Bay and the service advisors. I am always treated with prompt courtesy and professionalism. The service advisor always goes over the service plan in detail and makes sure that I understand everything. The loaner...
Google Review
- June 07, 2018
Left by Isabel M.
Cars.com Review
- June 06, 2018
Left by Sunil B.
HI WE DID BUY USED CAR FROM THIS DEALER BUT THE SIGN SHOWS NO WARRANTY BUY AS IT IS. AS WE REACHED ORLANDO ANTIFREEZE WAS LEAKING AND WE HAVE TO CHANGE NEW HEATER. ALSO THE SIDE DOOR IS GIVING LOT OF PROBLEMS WE TOLD THE ISSUE TO THE SALESMAN AS IT WAS WORKING IN FRONT OF HIM BUT WHEN WE REACH...
Google Review
- June 05, 2018
My favorite place to lease a Mercedes nice people good service
Google Review
- June 05, 2018
Google Review
- June 05, 2018
Left by Hermes H.
Charlie Rodriguez is the best employee I know at this site. Extremely professional advisor. Thanks.
Google Review
- June 05, 2018
Google Review
- June 05, 2018
Herby my service advisor is absolutely amazing!!! He is always very honest and gives the best recommendations. Not to mention he always makes sure that your ok with the wait time and always checks in to let me know my car is ready for pickup! I love coming to Mercedes because the service is impeccable.
Google Review
- June 05, 2018
Left by David C.
Google Review
- June 01, 2018
Scam!!! please meake sure you will not waste your time or money like me, been the worst experience with a Mercedes Dealer!!!! I spend 2 days schedule a deal with Cutler Bay Mercedes; at the dealer my arrival supposed to be around 3:00 pm from Chicago and at 1:00 pm they just told me the car been...
Google Review
- May 31, 2018
Google Review
- May 31, 2018
Left by Isael E.
Google Review
- May 31, 2018
Nice modern show room. The staff a bit aggressive not comfortable on their approach
Google Review
- May 27, 2018
Google Review
- May 24, 2018
Google Review
- May 24, 2018
Bueno y elegante.
Google Review
- May 24, 2018
Google Review
- May 24, 2018
Beautiful euro cars,trucks and vans.
Google Review
- May 23, 2018
Google Review
- May 23, 2018
Scam!!! please meake sure you will not waste your time or money like me, been the worst experience with a Mercedes Dealer!!!! I spend 2 days schedule a deal with Cutler Bay Mercedes; at the dealer my arrival supposed to be around 3:00 pm from Chicago and at 1:00 pm they just told me the car been...
Google Review
- May 22, 2018
Google Review
- May 22, 2018
Google Review
- May 22, 2018
Great service department. If you need to service your Mercedes Benz make sure to use one of the Bill Ussery locations.
Google Review
- May 21, 2018
Google Review
- May 21, 2018
Good service and.location.
Google Review
- May 18, 2018
Google Review
- May 17, 2018
Left by Ricardo V.
I have been in the business of getting brand new vehicles, mostly high end models for over 3 decades. The reason I mentioned this is because I have been through my share of Dealerships. I am not going to mention any of the other Dealerships but unfortunately "GOOD SERVICE" is becoming a thing from...
Yelp Review
- May 17, 2018
It worse experience ever.. customer service not happy at all ! Never ever wow.. supposedly to have a Mercedez specially been a customer I was expecting the best
Google Review
- May 16, 2018
Google Review
- May 16, 2018
Poco despus con el carro menos de un mes sin motivo alguno se me apaga el carro en un parque y no encendi ms llamo a roadside assistance, y de ah mi primera mala experiencia con el service de la Mercedez y desde ese da hasta el de hoy intent darles una oportunidad porque cualquiera se equivoca o...
Google Review
- May 15, 2018
Google Review
- May 14, 2018
Left by Barbara A.
Cars.com Review
- May 14, 2018
Left by Alba G.
I had a great experience the salesperson that took care of me was Amazing she never hesitated with any of the questioned that I asked she responded to my calls while negotiating the sale. I would recommend her over and over again, I hope Maribel Ramos is still there when I go back she made a...
Google Review
- May 13, 2018
Google Review
- May 12, 2018
Left by Gina F.
Google Review
- May 11, 2018
Left by Juan R.
We went to shop for a new E Class vehicle to be delivered in Europe. We were greeted by the General Manager, Mr. Luis Gutierrez. Mr. Gutierrez personally showed us several vehicles. He then introduced us to sales Manager Mr. Daniel Baster. Mr. Baster stated that he would coordinate all the logistics...
Google Review
- May 11, 2018
Mercedes-Benz of Cutler Bay, hit out of the ballpark once again.From the eagerly awaiting staff awaiting to open your door,Adam Litman is my service advisor, Adam always realizes that time is Important and is always able to get me in and out the door as efficiently as possible. And telling me...
Google Review
- May 10, 2018
Was satisfied. Every personnel contact was fast. The advisor was knowledgeable. My experience with the visit was positive.
Google Review
- May 10, 2018
I am happy to give 5 stars to the sales deparment. But Parts Deparment omg. Coral Gables is Faster. I felted the unhappiness of the day lean over me as I walk in
Google Review
- May 10, 2018
Scam!!! please meake sure you will not waste your time or money like me, been the wors experience with a Mercedes Dealer!!!! I spend 2 days schedule a deal with Cutler Bay Mercedes; at the dealer my arrival supposed to be around 3:00 pm from Chicago and at 1:00 pm they just told me the car been...
Google Review
- May 10, 2018
Google Review
- May 09, 2018
Google Review
- May 09, 2018
Left by Rolando S.
Google Review
- May 07, 2018
Google Review
- May 07, 2018
Google Review
- May 06, 2018
Left by Ini R.
Was satisfied. Every personnel contact was fast. The advisor was knowledgeable. My experience with the visit was positive.
Google Review
- May 05, 2018
Google Review
- May 04, 2018
Excellent service, very helpful and friendly staff.
Google Review
- May 04, 2018
Google Review
- May 04, 2018
Great service, better than other Mercedes Benz Dealers
Google Review
- May 04, 2018
Left by Fernando P.
Great
Google Review
- May 04, 2018
Google Review
- May 04, 2018
Left by Victor L.
Cars.com Review
- May 04, 2018
Left by Disnet R.
Exceptional customer service from everyone in this dealership. Very happy with the sales and financing team.
Google Review
- May 04, 2018
Left by Danay R.
Google Review
- May 03, 2018
Google Review
- May 02, 2018
Google Review
- May 02, 2018
Fantastic experience with these guys, cannot recommend them enough. I came from Wisconsin to buy a used Ford Transit (Mercedes dealership, I know, but they had one and they still knew what they were doing). My rep, Rafael Torres, picked my partner and I up from the airport and took us to the...
Google Review
- May 01, 2018
Left by Kelly R.
Google Review
- May 01, 2018
Left by Roberto V.
El servicio de Adam Littman fue de primera, al igual que el representante de Hertz German Aquino...El servicio de ambos de 1 a 5 = 5 puntos...Gracias........
Google Review
- May 01, 2018
Left by Maria K.
Purchasing my vehicle at Mercedes-Benz of Cutler Bay has been the best car buying experience Ive ever had. No hassle, no pressure and most importantly knowledgeable. My sales professional made the purchase go smoothly and effortlessly. Exceptional first class experience!
Cars.com Review
- May 01, 2018
GREAT SCHEDULED MAINTANCE EXPERIENCE ! My advisor, Kevin, was superb in taking care of all my repair needs.
Cars.com Review
- May 01, 2018
Left by Remy H.
Very professional staff!!!!and the salesperson test drive the vehicule.
Cars.com Review
- May 01, 2018
Left by Jesus C.
One of the best car purchase experience I have ever had. Laura Delgada did a phenomenal job! Thank you Jesus Cruz
Google Review
- April 30, 2018
Fantastic experience with these guys, cannot recommend them enough. I came from Wisconsin to buy a used Ford Transit (Mercedes dealership, I know, but they had one and they still knew what they were doing). My rep, Rafael Torres, picked my partner and I up from the airport and took us to the...
Google Review
- April 29, 2018
Google Review
- April 29, 2018
Google Review
- April 27, 2018
Cars.com Review
- April 25, 2018
Very professional and prompt. Arrived a bit earlier and they took me in promptly. broken sunglass holder was replaced. Very happy Thank you
Google Review
- April 24, 2018
I contacted 3 dealers in my area before I bought my car. So I drove all way from Fort Lauderdale because they offered the best deal and service. 100% satisfied!
Google Review
- April 23, 2018
Excellent First Class Service!
Google Review
- April 22, 2018
Left by Daniel T.
Cars.com Review
- April 22, 2018
Cutler Bay Mercedes Service is always excellent! Ive been servicing all my Mercedes at Cutler Bay and I have never been disappointed. Herb Kanzki (Servicewriter) makes it a point to keep me informed of cost, repairs and anticipated time of delivery.
Google Review
- April 21, 2018
Excellent service as always! Thank you to the service advisor Charlie and manager Ruben for the superb attention and outstanding service given.
Google Review
- April 21, 2018
Left by Jamye P.
Exceptional customer service everytime I go to this dealer. Kevin was my advisor, he was great made sure I was in and out. He was able to get me a loaner last minute.The staff at this dealer is always very attentive.
Google Review
- April 20, 2018
Google Review
- April 20, 2018
Excelente servio y atencin del vendedor Pablo Garca
Google Review
- April 19, 2018
Google Review
- April 19, 2018
Left by Francis S.
Google Review
- April 19, 2018
Left by David B.
Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always accommodating!
Google Review
- April 18, 2018
Google Review
- April 18, 2018
Left by Beatriz C.
Google Review
- April 17, 2018
I love the service. Charlie is the best.
Google Review
- April 17, 2018
Excellent service, very helpful and friendly staff.
Google Review
- April 17, 2018
Overall great Staff and Customer service at Cutler Bay Mercedes. Herbert Kanzki is an impeccable Service Advisor!
Google Review
- April 14, 2018
Google Review
- April 13, 2018
Google Review
- April 13, 2018
Buena atencin y sper carros
Google Review
- April 12, 2018
Cars.com Review
- April 12, 2018
MB of Cutler Bay is truly a unique place. Yes, the physical facility is fantastic. Yes, the MB-AMG product is impressive. But, without the staff it would not work. The staff is extra-ordinary. I recommend MB of Cutler Bay to everyone ---- informing them how they treat you special. Go the distance to...
Google Review
- April 12, 2018
Cars.com Review
- April 12, 2018
Left by Raul M.
Great service excellent vendor helped us out with everything we love our new car
Google Review
- April 12, 2018
Left by Calixta R.
Google Review
- April 12, 2018
Left by Adrian R.
Google Review
- April 11, 2018
Cars.com Review
- April 11, 2018
I purchased a Mercedes-Benz a few years ago and always service it here. A friend suggested it and I have always been very pleased with their professionalism, knowledge and prompt service. Ask for Jose Castillo as your service advisor. He's great!
Google Review
- April 11, 2018
Google Review
- April 11, 2018
Great service
Google Review
- April 11, 2018
Servicio de calidad, profesionalismo de primera y amplia orientacin. Me brindaron diferentes alternativas a mi conveniencia y sal 100% complacida. Muy agradecida con Oliver Ortiz (sale manager) Maria Jose Larson (sale & leasing consultant) y Ever Aguiar ( financial service manager) El mejor equipo...
Google Review
- April 10, 2018
Left by Ruslan K.
Experience and price deserve strong 5 star. The sale person Oscar Yanes was truly exceptional
Cars.com Review
- April 10, 2018
Left by Anne P.
Kevin Laplanche is an excellent Service Advisor and has always treated my daughter and myself like he truly cares that we are satisfied with the service and repair. Thank you Mercedes Benz from Cutler Bay and Kevin.
Google Review
- April 10, 2018
Left by Joaquin B.
attentive courteous polite and efficient.
Google Review
- April 10, 2018
Continuing with prior post. As stated, sales person Carmen was professional and friendly. Her after purchase follow up activities were excellent.
Cars.com Review
- April 08, 2018
Left by Donna C.
What a remarkably pleasant experience! Roman was such a pleasure to work with-non-functioning wiper repaired, busy getting ready for a trip-loaner available so I could run errands, car returned spotless and cleaned. Lounge was quite comfortable and I relaxed while our key was programmed when I...
Google Review
- April 08, 2018
Left by Enrique F.
Cars.com Review
- April 08, 2018
Left by Susan G.
Cutler Bay Service Dept is always a great experience. Everyone is very helpful and kind. Herbert is an exceptional service representative!!
Cars.com Review
- April 08, 2018
Left by Paolo L.
Going there for the last 10 years, service is first class and Jose Castillo my service advisor is always ready to answer any questions and help in every way he can.
Cars.com Review
- April 08, 2018
My service advisor Robert Damas always does a great job of getting my car taken care of
Cars.com Review
- April 08, 2018
Left by Elton B.
Service experience was pleasant, but My problem as not solved as the Technician did not find any issue with the Car in relation to the complain I made.
Google Review
- April 06, 2018
From the moment I entered the showroom for a test drive, until the moment I drove off the lot with my new car, I could not have been more pleased with the level of professionalism and customer service that I experienced. Maribel Ramos, my sales consultant, was an absolute pleasure to work with. My...
Google Review
- April 06, 2018
Left by John L.
Google Review
- April 06, 2018
Needed to bring in the car for a safety recall matter and my service advisor was able to save me some time! I recently leased a new Mercedes and was getting close to the mileage for my first check-up. Since I was already there for the safety recall, my advisor, Charlie Rodriguez, suggested, why not...
Google Review
- April 06, 2018
Left by Dayana J.
Cars.com Review
- April 05, 2018
Excellent Service at this dealership. No issues and wait time was short.
Google Review
- April 04, 2018
Parts department incompetent
Google Review
- April 04, 2018
Google Review
- April 04, 2018
Left by Rosa T.
Google Review
- April 04, 2018
Service was excellent as always,
Google Review
- April 03, 2018
Google Review
- April 03, 2018
Cars.com Review
- April 03, 2018
Left by Karla P.
Sales Rep, Carmen Arrazola, was very helpful and professional. Easy and quick transaction which is what I was looking for. Would highly recommend her.
Google Review
- April 01, 2018
I was looking for something very specific and they treat me great.
Google Review
- March 31, 2018
Left message with scheduler early Monday morning. Today, Wednesday at 3:30, and Service department still had not called back. Not the first time either!!! I give them 2 stars [as opposed to 1 star] because other experiences have been better.
Cars.com Review
- March 31, 2018
Great experience. Great service. No hassles in buying the car.
Google Review
- March 31, 2018
Left by Rhonda M.
Google Review
- March 30, 2018
Cars.com Review
- March 29, 2018
Truly exceptional customer service. They kept me updated on my car and it was repaired very fast.
Google Review
- March 29, 2018