Cars.com Review
- September 13, 2019
Service was exceptional as usual! Keep up the great team and work!
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 12, 2019
Kevin was amazing handling the service of my car, not only for the mechanic part, but also because the security of my family and me. He was very comprehensive
Owner Replied: We are so glad to hear that. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 11, 2019
Prompt, courteous, efficient service. 5 Star rating throughout.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 10, 2019
Left by Marie C.
Google Review
- September 10, 2019
Google Review
- September 09, 2019
Google Review
- September 09, 2019
Excellent!
Google Review
- September 07, 2019
This is my third MB. I can't say enough about the service at MB of Cutler Bay. They go above and beyond to provide the best service. Ira Jones my salesperson for the third time is amazing. Ira is very professional, and does the impossible to help his customers.
Response from the owner Replied: Thanks, R! We're glad we're your first choice!
Google Review
- September 07, 2019
Ive never had a better experience purchasing a car at a dealership and Danny gave me the best service
Response from the owner Replied: Thank you, Gureisha! We're happy to hear you had an awesome experience at our dealership!
Cars.com Review
- September 07, 2019
salesperson lost a deal. she took us out in parking lot. who buys a car after test driving in parking lot. when we asked to go out on road, on highway. she refused. when we insisted, she said she needed license plate. why didnt get it before.. test drive 101. and she didnt even know how to close the...
Owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3299 so that we can work to provide a positive outcome. Thank you, Daniel Baster
Cars.com Review
- September 07, 2019
First service waited for it to be completed. Finished on time and Adrian was very good
Owner Replied: We are so glad to hear that. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 06, 2019
Left by Chrystal M.
Response from the owner Replied: Thanks for the 5 stars, Chrystal!
Google Review
- September 06, 2019
Left by Denie H.
Adrian in service is amazing! Everything was handled so well. Super happy!
Response from the owner Replied: Thanks, Denie! We think Adrian is amazing, too.
Cars.com Review
- September 06, 2019
Left by Sandra C.
My service advisor Mr.Kevin LaPlance was exceptional. I always am very informed and have always received excellent service from him. His knowledge and professionalism is very good.
Owner Replied: We are so glad to hear that. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 05, 2019
Left by Ismael P.
Response from the owner Replied: Thank you, Ismael!
Google Review
- September 05, 2019
Left by Adilys Y.
Response from the owner Replied: Thanks, Adilys!
Google Review
- September 04, 2019
Left by Nadir E.
As always... They went above and beyond for me with servicing my vehicle!!! I won't ever get a different brand... Wendy is amazing!!!!
Google Review
- September 04, 2019
Response from the owner Replied: Thank you for the rating, Dayris!
Google Review
- September 04, 2019
Left by Lottie J.
Response from the owner Replied: Thanks, Lottie!
Google Review
- September 04, 2019
Response from the owner Replied: Thank you, Nebur!
Google Review
- September 04, 2019
Ira Jones, my Sales Consultant was awesome.He was extremely patient, personable, knowledgeable and polite. It took me several hours to decide, although I knew what I came to buy. But when I spotted a smaller car and decided to switch, he helped me wade through the pros and cons. He was amazing! ...
Response from the owner Replied: Thank you, A H! We think Ira is awesome, too.
Cars.com Review
- September 04, 2019
Left by Jacques L.
I had a very good experience having my car serviced at the dealer knowing that the job done right.
Owner Replied: Thank you, Jacques. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 01, 2019
Response from the owner Replied: Thank you, Andrea. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 28, 2019
Response from the owner Replied: Thank you, Jacqueline. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 28, 2019
Great customer service at the parts department.
Response from the owner Replied: Thank you, Serge. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 28, 2019
Left by David P.
The service Mercedes-Benz of Cutler Bay offers is upstanding. They treat you like family and help you to the best of your needs. They have great customer service and give the perfect attention to the clients; making them feel important. Oliver Ortiz and Sergio Serrano are the best and I will...
Response from the owner Replied: Thank you, Mr. Palacio. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- August 27, 2019
Left by Mercy S.
Very smooth buying process. Facilities were clean and felt good.
Dealer response from DealerRater Replied: Thank you, Mercy. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
This place is nice my service advisor its great amazing comunication everything was perfect the only think im giving 1 star its for the rental department { HERTZ ) in my situation they give me a car and they just told me to return with the same gas tank its ok the problem its they never told me...
Response from the owner Replied: Thank you for bringing this issue to our attention, Mr. Sanchez. We apologize for any inconvenience this has caused you. It is always our goal for all of our customers to leave our dealership 100% satisfied. Please reach out to us at (855) 893-3350 so that we can address your concerns immediately. Thank you, Raydel Leon
Google Review
- August 27, 2019
Response from the owner Replied: Thank you, Mr. Herrera. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Excellent experience as always. Carmen Arrazola was fanatstic and is a great pleasure to work with.
Response from the owner Replied: Thank you, Mr. Garcia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- August 27, 2019
Excellent customer service and very friendly staff.
Dealer response from DealerRater Replied: Thank you, Jessica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 26, 2019
Do you want to be treated like a cherished customer and not cattle to be fleeced?( I'm looking at you Chrysler.) Get a benz and get it serviced here. Taking my car in the dealership is as relaxing as going to a library to relax. Love it. I haven't bought a Tesla just because of the service I receive...
Cars.com Review
- August 24, 2019
Left by Mary B.
Our 2 sales people were Laura and Joe Maya. Both of them did an excellent job and the manager Danny sealed the deal with taking my 2013 Mercedes in trade and paying off my last lease payment with Chrysler. We were able to drive our new car home that very day. Joe also made a special trip to...
Mercedes-Benz of Cutler Bay Replied: Thank you, Mary! We're glad you had a positive experience, and we'll be sure to pass along your comments to our team!
Google Review
- August 23, 2019
Response from the owner Replied: Thank you for the 5 stars, Rolando!
Google Review
- August 22, 2019
I visited 3 weeks ago to pre-order a vehicle.the attention was bad they cataloged me by the way of dressingI was asked to pre-order a vehicle 10% of the total 90kbut fortunately visit today mercedes benz coral gables completely different mind. The people there are friendly, I was attended by Liseth...
Response from the owner Replied: We are very sorry to hear about your experience, Mr. Perez. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3299 so that we can work to provide a positive outcome. Thank you, Scott Cooper
Cars.com Review
- August 22, 2019
very professional, and they were able to resolve the issue for me
Dealer response from DealerRater Replied: Thank you, Aidelyn. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Great service!! Best of the best
Google Review
- August 20, 2019
Do you want to be treated like a cherished customer and not cattle to be fleeced?( I'm looking at you Chrysler.) Get a benz and get it serviced here. Taking my car in the dealership is as relaxing as going to a library to relax. Love it. I haven't bought a Tesla just because of the service I receive...
Cars.com Review
- August 19, 2019
I was a little apprehensive to take my vehicle to Cutler Bay after going to the same dealership in Tampa for over 11 years. As soon as I arrived at the service department, however, I knew that Cutler Bay was a first rate facility. From the moment you arrive you are treated with courtesy and...
Google Review
- August 19, 2019
Google Review
- August 18, 2019
Google Review
- August 17, 2019
Left by John C.
Our Sales Consultant, Danny Kwok, is truly a professional in the field and, given some medical issues, he held the car for us until Was able to drive once again. The entire team at M-B of Cutler Bay makes buying and servicing a fabulous automobile a very pleasant experience.
Google Review
- August 16, 2019
(Translated by Google) Very good attention. I was attended by Heidi Marques with a high level of professionalism and resolution. We left super pleased ...(Original)Muy buena atencin. Fui atendido por Heidi Marques con un alto nivel de profesionalismo y resolucin. Salimos sper complacidos...
Google Review
- August 16, 2019
Muy buena atencin. Fui atendido por Heidi Marques con un alto nivel de profesionalismo y resolucin. Salimos sper complacidos...
Google Review
- August 15, 2019
Cars.com Review
- August 14, 2019
Robert Damas is very professional and attentive. Cas was delivered washed and in the time it was promised. JC in parts was great and helped me find the correct maintenance items I needed for my car.
Google Review
- August 14, 2019
every time I bring my car there I never leave paying less the $500 for a simple service B (oil change). communication is horrible, how are they trying to give me a non Mercedes for a loaner because of my insurance? and they charge u how much for what work? none of it makes sense. I pay almost 1k a...
Cars.com Review
- August 13, 2019
Left by Anais M.
Herbert Kanzki is amazing he was honest and very helpful am for ever grateful for the help I got thank you so much .
Google Review
- August 12, 2019
Man this place is beautiful I've never been to a dealership that was this big and only sold one brand. This Mercedes Benz dealership is so cool the waiting area is awesome and relaxing. This dealership has cars everywhere inside outside but allows you to just hop in and check the cars out if your...
Google Review
- August 11, 2019
Google Review
- August 11, 2019
Left by Sheldon C.
Google Review
- August 10, 2019
Left by Jared S.
Google Review
- August 10, 2019
Google Review
- August 10, 2019
Google Review
- August 09, 2019
Left by Frank C.
My experience at Cutler Bay Mercedes Benz was exceptional. Wendy Schonder the service advisor who handled my 1 year service was professional, personable, and knowledgeable. My car was ready at the promised time, and your lounge was comfortable and a pleasant place to get some work done. The...
Google Review
- August 08, 2019
Great customer service . Sales man Mr. Pablo was very helpful , I was very pleased with the purchase of my new vehicle . Thank you again Pablo.
Google Review
- August 08, 2019
Google Review
- August 06, 2019
Cars.com Review
- August 06, 2019
Great customer Service, Sales Representative Jose Alonso was awesome, he got me a great deal, I'm very happy with the purchase I made. I will recommend this car dealership.
Google Review
- August 06, 2019
Google Review
- August 05, 2019
Left by Cesar L.
Excellent service. Never have had an issue. Roman Hernandez is my service rep and he goes that extra step each time. There service is next to none.
Google Review
- August 05, 2019
Google Review
- August 02, 2019
I have been a MB of Cutler Bay customer for over 10 years because of their impeccable costumer service. I can not be happier with the sales manager. They treat you as family. I highly recommend MB of Cutler Bay
Google Review
- August 02, 2019
Left by Nelson R.
Google Review
- August 02, 2019
Great customer service .
Google Review
- August 02, 2019
Left by Maria P.
Google Review
- August 01, 2019
Left by Federico A.
Ira Jones per usual is one of the best salesman at MB Cutler Bay. This is my 3rd Mercedes with his assistance and the experience only gets better each time! I will be bringing my business here again after my lease is up. I appreciate the great relationship with this dealership.
Google Review
- August 01, 2019
Google Review
- August 01, 2019
Left by Arlen D.
Excellent service, Highly recommended
Google Review
- July 31, 2019
Google Review
- July 31, 2019
Ira Jones, my Sales Consultant was awesome.He was extremely patient, personable, knowledgeable and polite. It took me several hours to decide, although I knew what I came to buy. But when I spotted a smaller car and decided to switch, he helped me wade through the pros and cons. He was amazing! ...
Google Review
- July 31, 2019
Awesome
Cars.com Review
- July 31, 2019
Made car buying easy and quick. Ms.Laura was the consummate professional.
Google Review
- July 31, 2019
Google Review
- July 30, 2019
Excellent service . Love my sales person. Carmen is amazing. Well recommend
Cars.com Review
- July 30, 2019
Left by Michelle M.
Adrian, as usual was very helpful and professional.
Google Review
- July 30, 2019
Left by Nathaly M.
Google Review
- July 29, 2019
Google Review
- July 29, 2019
Left by Gina S.
Cars.com Review
- July 28, 2019
Adrian (service advisor) always provides excellent, professional service.
Google Review
- July 27, 2019
Left by Dayana R.
Wow! Amazing, heart warming people who are there to genuinely help you. Surely will be referring my loved ones and coming back. Happy to join the MB family . Jean Pierre, R Llanez and L Gutierrez were truly exceptional. Thank you! Loving my E300
Google Review
- July 27, 2019
(Translated by Google) Very good service, Robert Damas in the service department, excellent professional .. !!!(Original)Muy buena atencin, Robert Damas en el dpto de servicio, excelente profesional..!!!
Google Review
- July 27, 2019
Left by Juan C.
(Translated by Google) Definitely the best service and assistance in all your activities, that's why we do not feel super pleased(Original)Definitivamente el mejor servicio y asistencia en todos sus acpectos ,por eso no sentimos super complacido
Google Review
- July 27, 2019
Google Review
- July 27, 2019
Left by Dayana R.
Wow! Amazing, heart warming people who are there to genuinely help you. Surely will be referring my loved ones and coming back. Happy to join the MB family . Jean Pierre, R Llanez and L Gutierrez were truly exceptional. Thank you! Loving my E300
Google Review
- July 25, 2019
Left by Juan C.
Definitivamente el mejor servicio y asistencia en todos sus acpectos ,por eso no sentimos super complacido
Cars.com Review
- July 25, 2019
My service representative Kevin Laplanche, is always professional. He explains any service needs and service recommendations. Everyone was courteous and professional.
Google Review
- July 25, 2019
Left by James O.
The best experience ever great service,great people
Google Review
- July 25, 2019
AMAZING SERVICE. GREAT EXPERIENCE. THE BEST EVER !!!Carmen was my sales person is just toooo good at what she does :). Thank You Oscar for all your help! THE SERVICE is EXTREMELY GOOD !THANK YOU . Well recommended.
Google Review
- July 24, 2019
Cars.com Review
- July 24, 2019
I can always count on Adrian Lee Sang for great service.
Cars.com Review
- July 23, 2019
Danny was very helpful, ven thought he never gave up on selling us a new car, we wanted to keep our 2016 E350 that has proven to be a very good car
Google Review
- July 22, 2019
Left by Devon S.
Robert Damas was very nice and accommodating. Everyone at the dealership was exceptionally pleasant and went above and beyond.
Cars.com Review
- July 21, 2019
I am Very please with the service, excellent customer service, Special thanks to Roman Hernandez and all maintenance crew at Cutler Bay , keep up the good work
Google Review
- July 21, 2019
Left by Migdi M.
Cars.com Review
- July 21, 2019
This is the second time that we return to Carmen Arrazola at Mercedes Benz of Cutler Bay to lease a new Mercedes. Carmen is truly an exceptional person. She goes above and beyond to make us feel comfortable in every sense of the word: she makes sure that we have every resource at our disposal to...
Google Review
- July 21, 2019
Cars.com Review
- July 21, 2019
My Service Advisor Wendy Schonder is fantastic! She is professional, knowledgeable and provides a great customer service experience! Thank you Wendy!!!
Cars.com Review
- July 20, 2019
Left by Brandy S.
The service advisor was vey helpful and he explained every thing to me.
Google Review
- July 19, 2019
Ira Jones, my Sales Consultant was awesome.He was extremely patient, personable, knowledgeable and polite. It took me several hours although I knew what I came to buy. But when I spotted a smaller car and decided to switch, he helped me wade through the pros and cons. He was amazing. I got the...
Google Review
- July 19, 2019
Google Review
- July 18, 2019
Great service! Awesome experience.
Google Review
- July 17, 2019
Left by Berline P.
Google Review
- July 14, 2019
Left by Dennise B.
Cars.com Review
- July 14, 2019
Left by Yoly M.
Great service and took care of us very well So fast!!
Google Review
- July 13, 2019
Thank you so much for WENDY SCHONDER., For Helping me she's Very Professional, EXCELLENT
Google Review
- July 13, 2019
My experience with Mr. Herbert Kaznki at the Mercedes in Cutler Bay has been extremely valuable because he was able to resolve the problem and follow through until I was totally satisfied. I commend him for his professionalism and service.Again Mr. Kanzki came through like the professinal that he...
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Grate experience!!!If you want to drive a Mercedes Benz... go to this place. Grate services and high standards of care. The staff is friendly and very professional. Thank you so much to Daniel and Laura for all your love!!
Google Review
- July 11, 2019
Left by Monica C.
Google Review
- July 10, 2019
Left by Dorine D.
Google Review
- July 10, 2019
Great service! Sergio and the team was very helpful.
Google Review
- July 10, 2019
Muy buena atencin, amable y cordiales.
Google Review
- July 08, 2019
Bad news, Mercedes Parts. One of your vans just passed us on the toad from Miami -75 to the Turnpike. Registration AYT B95. He sat wayyy too close to a young girl driving in front of him for a long time then overtook her going at least 15 over the speed limit. Once ahead of her, he cut in front then...
Google Review
- July 06, 2019
Left by Cesar A.
Google Review
- July 05, 2019
Welcome to Mercedes-Benz of Cutler Bay.
Google Review
- July 04, 2019
It is always to have my car service at Cutler Bay Mercedes-Benz My adviser is great and all the personnel treat with kindness always arre willing to help you. best service ever.
Google Review
- July 04, 2019
Left by Miriam R.
Cars.com Review
- July 04, 2019
As always, a great experience. Excellent service and outstanding customer service
Google Review
- July 03, 2019
Bad news, Mercedes Parts. One of your vans just passed us on the toad from Miami -75 to the Turnpike. Registration AYT B95. He sat wayyy too close to a young girl driving in front of him for a long time then overtook her going at least 15 over the speed limit. Once ahead of her, he cut in front then...
Google Review
- July 01, 2019
Google Review
- June 30, 2019
Left by Barbara M.
Google Review
- June 28, 2019
Left by Robert M.
Cars.com Review
- June 27, 2019
Left by Alice W.
Adrian Le Sang is a great service adviser. He's knowledgeable and meticulous with customer service.
Yelp Review
- June 27, 2019
horrible sales service. will check back in after i get a call back
Google Review
- June 25, 2019
Left by Gabriel S.
Google Review
- June 24, 2019
Left by Nicolas L.
Great service
Cars.com Review
- June 24, 2019
Left by Jacqueline R.
Took my car in for maintenance and as usual the minute you step out of the car you feel welcome. The overall greeting from all the employee is just amazing. Very grateful to all those who make the process so smooth. A special thanks to Adrian Lee Sang my service advisor "THE BEST"! Respectful,...
Cars.com Review
- June 24, 2019
It is always a pleasurable experience leasing or buying from Mercedes-Benz of Cutler Bay. Especially if Sergio Serrano is you sales consultant! He is very knowledgeable and patient. Especially with a lady like me that i could not make up my mind on the color or even the model i wanted! i have...
Cars.com Review
- June 24, 2019
Staff very professional and friendly. The repair took less time than expected.
Google Review
- June 23, 2019
Cars.com Review
- June 23, 2019
Left by Reynold F.
Carmen Arrazola was extremely helpful in making sure that I found the vehicle that I was looking for and made the entire leasing process fast , easy and transparent.
Google Review
- June 23, 2019
Left by Suzanne G.
They were efficient and timely! They even cleaned my car for me which is a VERY NICE experience!
Cars.com Review
- June 23, 2019
I have to thank Kevin Laplanche for being one of the best advisors I ever dealt with at Mercedes of cutler bay. I am sure he is an asset for this great company with his A customer skills. Keep it up.
Google Review
- June 23, 2019
Left by Alfredo N.
Excellent staff, service andvery clean with a very nice waiting area for their customers.
Cars.com Review
- June 22, 2019
It was a bit difficult to find the day I wanted because I was scared to drive the car with the malfunction warning. I suppose the advisor knew it would be ok when I got the appointment for 4 days after. In any case in less than 2 hours the problem was solved.
Google Review
- June 22, 2019
Left by Christina D.
Google Review
- June 21, 2019
Cars.com Review
- June 21, 2019
great service. Charlie was very professional and thorough
Google Review
- June 20, 2019
As always, great experience with the Cutler Bay service department.
Google Review
- June 19, 2019
Google Review
- June 19, 2019
Google Review
- June 18, 2019
Cars.com Review
- June 18, 2019
As always, very professional and extremely helpful. Will always come to this dealership and recommend highly.
Google Review
- June 17, 2019
(Translated by Google) An excellent deal like no other in all of South Florida I went to give service to a car of the company where he worked and he tried it was as if he were the owner of the most valuable Mercedes bought there! Thanks!(Original)Un trato excelente como ningn otro en todo el...
Google Review
- June 17, 2019
(Translated by Google) Excellent service and very welcoming the dealer(Original)Excelente servicio y muy acogedor el dealer
Google Review
- June 17, 2019
Left by Mercedes G.
(Translated by Google) Super Excellent(Original)Super Excelente
Cars.com Review
- June 16, 2019
My battery needed to be replaced and service was quick and painless. They provided me with a rental car that was much appreciated while I waited for my car to get serviced. Staff was very polite and professional.
Cars.com Review
- June 16, 2019
Left by Frantz H.
I am sure that if I was buying a car the buying process would be 5 stars. I received outstanding service with Mr. Kanzki and Mr. Appleton.
Google Review
- June 16, 2019
Left by Maria T.
Extremely pleased and grateful for the service received at this dealer!My wishes were always taken into account to ensure my purchase was exactly what I was looking for.Major thumbs up to Frank Aguilera, Vanessa Caravaggi, Oliver Diaz and Mariangel Giler!
Cars.com Review
- June 16, 2019
Laura Delgado help me a lot to get my new car. I m very happy with my car and the wonderful customer service. This is my second car and I cone back for the prestigious car and to see Laura for help. She is the best
Google Review
- June 15, 2019
Google Review
- June 14, 2019
Google Review
- June 13, 2019
Left by Lazaro Q.
Cars.com Review
- June 13, 2019
Adrian always treats me like family. He is kind and thorough. I get my car car back in great condition and my repairs completed quickly.
Cars.com Review
- June 13, 2019
Left by Oscar S.
My sales person, Ira Jones was excellent. Treated my wife and I with respect and made the purchase of our car a pleasant experience.
Google Review
- June 12, 2019
I went in today to get my car serviced for the first time here and I cant say enough amazing things about Jose Castillo my advisor. As soon as I got there he was so friendly and inviting. He noticed that there was something wrong with my car, which is not what I was initially there for. His...
Cars.com Review
- June 11, 2019
Left by Theresa T.
From the moment I drove in, they crew at Mercedes Cutler bay was professional and efficient. Adrian my service advisor is always very helpful and makes the process extremely easy and pleasurable.
Google Review
- June 11, 2019
Way better deals than the one in coral gables
Google Review
- June 09, 2019
Google Review
- June 08, 2019
Welcome to Mercedes-Benz of Cutler Bay.
Google Review
- June 08, 2019
Left by Adam H.
I just had my GL450 serviced and Jose Castillo did an awesome job of getting my vehicle in and out quickly and doing a top quality job. I've tried all of the Mercedes-Benz Dealers in the Miami / Lauderdale area for service and Cutler Bay is the best. Very helpful, courteous and professional! (I...
Google Review
- June 07, 2019
Google Review
- June 06, 2019
Excelente servicio y muy acogedor el dealer
Google Review
- June 06, 2019
Grate.
Google Review
- June 06, 2019
Left by Catina O.
Cars.com Review
- June 06, 2019
Left by Deborah L.
Overall extremely impressed with everyone at Cutler Bay Mercedes Professional responsible and personalized attention !
Cars.com Review
- June 05, 2019
Excelente. Trabajo para JOSE castillo y al personal de servicio.
Google Review
- June 05, 2019
Left by Beatriz N.
Google Review
- June 05, 2019
Google Review
- June 05, 2019
Un trato excelente como ningn otro en todo el sur de la Florida fui a darle servicio a un carro de la compaa donde trabaj y el trat fue cmo si fuera el dueo del Mercedes ms valioso comprado ah Gracias
Cars.com Review
- June 05, 2019
As always, Adrian was very attentive to my needs and got me in and out very quickly.
Cars.com Review
- June 05, 2019
Left by Alexis D.
Good Service, fault appointments Schedule by app Me Mercedez
Google Review
- June 04, 2019
Google Review
- June 04, 2019
Left by Harold G.
Google Review
- June 04, 2019
As always, exceptional!
Cars.com Review
- June 04, 2019
Great experience - They actually delivered the car to my home and brought the paperwork for me to sign! I've never experienced this level of customer service at any dealership.
Cars.com Review
- June 03, 2019
Service advisor , Charlie Rodriguez was excellent, Courteous and the maintenance was done expeditiously
Google Review
- June 03, 2019
Cars.com Review
- June 03, 2019
I always get excellent service from my service advisor, Robert Damas!
Cars.com Review
- June 01, 2019
Left by Santuzza T.
Service could not have been better!!! Sincere Congratulations to Mr.Abreu, Serv. Mgr., and Roman Hernandez, xxx't. Serv. Mgr., for their always Great and Valuable Assistance....
Google Review
- June 01, 2019
Left by Daniel R.
Waaaay better than the one in coral gables
Google Review
- May 31, 2019
Google Review
- May 31, 2019
Cars.com Review
- May 31, 2019
Excelente customer services and friendly staff at MB of cutler bay.
Cars.com Review
- May 31, 2019
This Dealer is exceptional, they have a great service and a good environment!!!
Google Review
- May 30, 2019
Google Review
- May 30, 2019
Fabulous customer service from beginning to vehicle delivery.
Cars.com Review
- May 30, 2019
Kevin Laplanche and all the staff in the service were very helpful and courteous , very happy with the service in Cutler bay dealer.
Google Review
- May 30, 2019
Google Review
- May 30, 2019
Left by Ward M.
Initially had a rough time as the Mercedes factory hadn't built my car (after 8 months). JP and the Mercedes team at Cutler Bay really went above and beyond to make it right for me. Got an amazing car (c63s- what a beast!), great price, and truly sincere help from the team.
Google Review
- May 29, 2019
Cars.com Review
- May 26, 2019
Left by Mayda C.
Excellent customer service with my adviser Mr. Castillo. Never a complaint. Always friendly and accommodating.
Cars.com Review
- May 26, 2019
Left by Ira P.
I was taken in right away without an advance appointment. Got A service quick while I waited. Very happy with service writer Herby and manager.
Google Review
- May 25, 2019
My car salesman JP was unbelievable. Right off the bat he made you feel welcoming with absolutely zero pressure to buy which is one of the main reasons People hate to go car buying. He was a True professional and greatly assisted me in getting exactly the car at that I wanted. He will most...
Google Review
- May 25, 2019
Cars.com Review
- May 24, 2019
Left by Michael C.
Maribel was amazing! Vannesa also, very efficient, pacient, and excellent interaction Oliver thanks for working the deal and making it happen!
Cars.com Review
- May 24, 2019
Left by Susan G.
Excellent Service. Herbert is a fantastic advisor. He guides me through the process every step of the way. He makes bringing my car in for service an easy process.
Google Review
- May 24, 2019
Left by Mercedes G.
Google Review
- May 23, 2019
Left by Lydia R.
Google Review
- May 23, 2019
Left by Felix R.
Google Review
- May 23, 2019
Left by Aidee Q.
Google Review
- May 23, 2019
Cars.com Review
- May 23, 2019
Alex , as always, was an excellent representative of Mercedes Benz of Cutler Bay. The leasing experience was without any issues as always.
Google Review
- May 22, 2019
Google Review
- May 20, 2019
Google Review
- May 19, 2019
Cars.com Review
- May 19, 2019
I truly recommend the service department at Mercedes Benz of Cutler Bay. My service advisor is Robert Damas and he always excels at his service. Very knowledgeable and transparent when giving advise on what the car needs. His very courteous and makes sure you get the best service while your car is...
Google Review
- May 19, 2019
Left by Juan D.
Great place staff is nice
Cars.com Review
- May 18, 2019
My experience with Kevin LaPlanche is always exceptional. He is very professional and keeps me posted about everything that goes on with the car. I would not have it any other way
Cars.com Review
- May 18, 2019
Robert Damas at Mercedes-Benz of Cutler Bay more than twice helped Urgent repairs in my auto and keep up with my A and B services in a short period of time, the mechanic and service personnel keep my old GLK 2015 brand new . Thanks.
Google Review
- May 17, 2019
(Translated by Google) Superrrrr is the best dealer in sales Paul and Frank is the best there is. And in the service department too friendly co-operators and efficient.Thank you(Original)Superrrrr es el mejor dealer en ventas Pablo y Frank es lo mejor que hay. Y en el departamento de servicio...
Google Review
- May 17, 2019
(Translated by Google) Very grateful for the attention of Miriam very friendly and professional girl which put me in contact with Joe Maya excellent seller, complacent, patient, eloquent in his explanation and very professional. Literally very grateful !!!!(Original)Muy agradecida de la atencin de...
Google Review
- May 17, 2019
Left by Gustavo G.
Everyone there is accomodating and profesional!
Cars.com Review
- May 17, 2019
Great experience! Kevin Laplanche was a very helpful and it was a pleasure to have my vehicle serviced in such a good environment.
Cars.com Review
- May 17, 2019
Left by Vivian P.
All those ratings are correct, but want to express my appreciation to Mr. Joe Maya. He really worked with me and my brother to get the lease acceptable to us. I'm very happy with the car. This is the first time for me with a Mercedes!
Cars.com Review
- May 17, 2019
Fantastic Service again... Charlie continues to be a star for Mercedes!!!!
Google Review
- May 16, 2019
I came in the service department I was treated very politely, the personnel at service is very exceptional. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I...
Cars.com Review
- May 16, 2019
The service advisor Kevin Is great n the service tech who worked on the car was excellent.
Google Review
- May 16, 2019
Left by Jorge B.
Cars.com Review
- May 16, 2019
Left by Sam N.
Robert is my service manager, he is one of the reason why I remain a loyal customer purchsing all of my MB vehilcles from your company for the past 12 years
Google Review
- May 15, 2019
Left by Paul D.
Cars.com Review
- May 15, 2019
Exceeded my expectations ! I really like that I was able to set up an appoint from my phone at my convenience thru the MB app. And Not having to wait until next morning during office hours. Drop off was fast and loaner process just as well. Ready in a day and pick up was just as smooth and...
Google Review
- May 13, 2019
Extraordinary..you can even count on the guy who sold you the car!
Google Review
- May 13, 2019
Superrrrr es el mejor dealer en ventas Pablo y Frank es lo mejor que hay. Y en el departamento de servicio demasiado amables cokaboradores y eficientes. Gracias
Google Review
- May 13, 2019
Left by Olga M.
Everyone was very friendly and went out of their way to make sure I received my car back by the day needed. Kevin went above and beyond.
Google Review
- May 13, 2019
Left by Richard S.
Google Review
- May 13, 2019
Left by Christopher M.
Google Review
- May 13, 2019
Google Review
- May 11, 2019
Left by Nadir E.
As always... They went above and beyond for me with servicing my vehicle!!! I won't ever get a different brand...
Google Review
- May 10, 2019
Left by Nelson H.
Cars.com Review
- May 10, 2019
Time and time again whether for service on my previous Mercedes or to lease another one once my lease has expired, Mercedes Benz of Cutler Bay will not disappoint!.
Google Review
- May 10, 2019
Left by Jennifer P.
Google Review
- May 10, 2019
Google Review
- May 10, 2019
Cars.com Review
- May 10, 2019
Mr. Dumas is an invaluable employee. I have met with him several times for this car and a previous sedan. Give this man a raise! Thanks, Stephen Hinchcliffe
Google Review
- May 09, 2019
Google Review
- May 08, 2019
Google Review
- May 08, 2019
Left by Eduardo R.
Google Review
- May 07, 2019
Cars.com Review
- May 04, 2019
I took my car in for service. As always great service and hospitality!
Google Review
- May 04, 2019
Muy agradecida de la atencin de Miriam muchacha muy amable y profesional la cual me puso en contacto con Joe Maya excelente vendedor, complaciente, paciente, elocuente en su explicacin y muy profesional. Literalmente muy agradecida!!!!
Google Review
- May 03, 2019
Left by Abraham H.
Essendant service from dropping off my car my service advisor and the loner all Personnel were friendly attentive again excellent
Google Review
- May 02, 2019
Cars.com Review
- May 02, 2019
The young men (Fabian) who took care of my visit was very professional and did an great job I asked him if me being a retired Law Enforcement Officer I could get any type of a discount but he was told that they only give those types of discounts to the military and that is great and I am very happy...
Google Review
- May 02, 2019
My car salesman JP was unbelievable. Right off the bat he made you feel welcoming with absolutely zero pressure to buy which is one of the main reasons People hate to go car buying. He was a True professional and greatly assisted me in getting exactly the car at that I wanted. He will most...
Google Review
- May 01, 2019
Google Review
- May 01, 2019
They were on time and kept their word.
Google Review
- April 30, 2019
Cars.com Review
- April 30, 2019
Lauras service was exceptional. The dealership was very nice and the attention to detail made the experience a pleasure.
Cars.com Review
- April 30, 2019
El gerente general tambien nos atendio! La vendedora Doa Carmen muy profesional!
Google Review
- April 29, 2019
Google Review
- April 28, 2019
Staff is absolutely top-notch. Friendly, yet highly professional. I could not be more pleased and impressed. Thanks so much. I'm excited to be part of the Mercedes-Benz family!
Cars.com Review
- April 26, 2019
Robert Damas was professional, courteous and kept me informed
Cars.com Review
- April 25, 2019
Very professional, friendly and knowledgeable. They make you feel comfortable and you are treated VIP all the time. Daniel Baster always helpful and charismatic, he goes out of his way to make your experience at the dealer easy and smooth. Sergio Serrano an exceptional sales man, ethical and does...
Google Review
- April 25, 2019
Left by John P.
What an amazing experience. Ira is a person that really knows about the vehicles. He got me the best price and gadgets for my money. 100% recommended.
Cars.com Review
- April 25, 2019
Left by Jean-pierre T.
Service professional, Herby Kanzki, did an excellent job
Cars.com Review
- April 25, 2019
The team was great. They understood our needs and willing to help. They are highly recommended.
Google Review
- April 24, 2019
Left by Elena G.
Great Customer Service
Google Review
- April 24, 2019
Mercedes-Benz there's no words to describe an awesome place
Yelp Review
- April 24, 2019
My interactions with the Service Department have not been the world-class experience that MB USA and MB of Cutler Bay set forth. They have failed to provide excellent customer service! When I entered into my second lease with MB, I did so knowing that I could rely not only on my car, but also on the...
Google Review
- April 24, 2019
Left by Alejandro P.
Horrible experiences at this service department. They are negligent in their work and create safety hazards on the road by not communicating with customers about recalls. Never buying a Mercedes again.
Google Review
- April 24, 2019
The car has had multiple reoccurring issues, some have even occurred three times! However, because I leased my car more than 12 months ago, it does not qualify for the lemon law. Even after acknowledging that the car is in fact faulty, both MB USA and MB at Cutler Bay believe the only solution is...
Google Review
- April 23, 2019
Excellent service and good employees specially Juan Castillo service advisor
Google Review
- April 23, 2019
Left by Orlando G.
Google Review
- April 23, 2019
Left by Luis V.
Excellent service ! I recommend widely this MB Dealer.
Cars.com Review
- April 23, 2019
Left by Constance K.
Greeted with a smile. Professional. Clean. My advisor, Adrian Lee-Sang is exceptional! Adrian keeps me posted with the maintenance and when the completion most likely will be finished. Adrian recommends repairs to my car which would involve my safety (tires). I appreciate Adrian's honesty when asked...
Cars.com Review
- April 23, 2019
Left by Kenn M.
Service was performed professionally and timely. All people involved were polite and courteous. I was completely satisfied with the service.
Google Review
- April 22, 2019
Juan Carlos at the Parts Department provided great quality customer service to me. He was always communicative of the parts arrival and assisted to getting the parts to me as soon as possible. I will be definitely be ordering when the third time comes around.
Cars.com Review
- April 20, 2019
I asked for a complimentary car was and my car was never was and cleaned correctly. The outside was dirty and the inside was ok. I would had expected a better service.
Google Review
- April 18, 2019
Google Review
- April 18, 2019
My service advisor Robert Damas is the best. He was very helpful and notified me of any updates while my car was being serviced.
Cars.com Review
- April 18, 2019
I had an situation there but Billy Ohly was very helpful and professional in helping getting matters taken care of.
Google Review
- April 18, 2019
Google Review
- April 18, 2019
Google Review
- April 17, 2019
Left by Evelyn B.
(Translated by Google) Excellent(Original)Excelente
Cars.com Review
- April 17, 2019
From beginning to end, it was a friendly environment. Laura and Janyll were amazingly friendly and professionals. Every stage of the purchase was smooth and clear. I will definitely come back again and again.
Denie Harris Replied: Thank you!
Google Review
- April 17, 2019
Amazing dealership with the best staff and service!
Cars.com Review
- April 16, 2019
Left by Marilyn C.
Excellent service and convenience to get my car serviced
Denie Harris Replied: Thank you!
Cars.com Review
- April 16, 2019
I was extremely impressed with the level of service that Maribel provided. She was also extremely helpful in getting us the best deal for our needs. If you are in the market for a new car I highly recommend that you stop by and ask for Maribel..
Denie Harris Replied: Thank you so much!
Google Review
- April 15, 2019
Great customer service.
Google Review
- April 12, 2019
Google Review
- April 11, 2019
Wow?! The best or nothing
Google Review
- April 10, 2019
Google Review
- April 09, 2019
Alex Gonzalez went above & beyond, giving me a great experience at MB of Cutler Bay
Google Review
- April 08, 2019
Left by Cherris L.
Google Review
- April 08, 2019
Left by Cherris L.
Google Review
- April 07, 2019
From start to finish every single person and detail was fabulous! Thanks, to Jose Castillo for always making my experience easy.
Cars.com Review
- April 07, 2019
Service Advisor Kanzki Herber. Very professional, you dont need to wait long they have you leaner ready Everybody there are very nice always tried to help with our needs.
Google Review
- April 06, 2019
excellent, professional, curtious service.
Google Review
- April 06, 2019
Google Review
- April 06, 2019
Left by Guido L.
Google Review
- April 06, 2019
Cars.com Review
- April 06, 2019
As usual, the service department at Mercedes Benz Cutler Bay is outstanding. A couple of days ago I got a nail in my rear tire, I called for Adrian my service rep and he was off that day. Jesus who answered the call for him was very helpful he ordered the tire for me and informed me it would arrive...
Google Review
- April 04, 2019
Left by Armando M.
excellent customer service and the service was quick
Cars.com Review
- April 03, 2019
Left by Eve K.
Mercedes Cutler Bay makes each and every experience easy and pleasurable. This dealership couldnt be more welcoming and friendly, as well as knowledgeable and efficient! From selecting a car, to purchasing(or leasing), to tutorial about your new car, and then regular maintainence visits, every...
Cars.com Review
- April 03, 2019
I'm happy with my new car , the seller was very professional excellence
Google Review
- April 03, 2019
I have been going to the Cutler Bay location for 8 years, within my family and business we have several vehicles/sprinters. We always receive excellent service, the staff is very professional and friendly. The facility is not only beautiful but maintained to high standards.
Google Review
- April 03, 2019
Left by Miguel C.
Excellent attention & service Albert Torres, thank you.
Google Review
- April 03, 2019
Left by Heidi M.
Immediate attention, excellent service, and a first class service area. Fantastic experience that keeps MB owners loyal to the brand.
Google Review
- April 02, 2019
Google Review
- April 02, 2019
Left by Carina J.
I worked with Carlos Gutierrez and his team and they were excellent. Carlos was professional, thorough and very knowledgable. He was patient as I perused different options and was incredibly friendly. I highly recommend MB Cutler Bay, Carlos, Daniel and the rest of the staff there!
Cars.com Review
- April 01, 2019
The service department is great, they are on time, fast and very professional.
Google Review
- March 31, 2019
Google Review
- March 31, 2019
I always receive warm, professional and courteous service at Cutler Bay Mercedes Benz. This is the reason I have been a loyal customer for many years. Thank you for being the BEST!
Google Review
- March 31, 2019
Left by Pamela M.
We had the best car-buying experience! The entire team made us feel welcome, comfortable and it was a very smooth process. Oliver Ortiz and Pablo Garcia were extremely professional and provided top class customer service to us. They were very knowledgeable and made the process fun and enjoyable....
Google Review
- March 31, 2019
Left by Mohit M.
Google Review
- March 30, 2019
Left by Natalia A.
If you want to feel like a Queen or King for the day, make sure to take your business to Cutler Bay. I couldnt have asked for a better team to work with. Friendly, knowledgeable and team players. Everyone knew what to do and when to do it. I have been purchasing MB for the past 19 years and today...
Cars.com Review
- March 30, 2019
Left by Laura C.
Great inventory, great customer service, easy to be a repeat customer
Google Review
- March 30, 2019
Left by Ana T.
Google Review
- March 30, 2019
Left by Jose C.
Excellent service, excellent personnel they really go all out for you to have one of a kind experience
Cars.com Review
- March 30, 2019
Left by Theresa M.
My service adviser, Charlie Rodriguez, ALWAYS goes above and beyond expectations. He knows what coverage I have and then makes sure i take full advantage of what is available beyond the normal maintenance needed.
Cars.com Review
- March 30, 2019
Left by Rossie J.
They are always attentive and helpful with me and my needs and concerns.
Google Review
- March 29, 2019
Left by Andrew D.
Google Review
- March 28, 2019
Google Review
- March 28, 2019
The service department at Mercedes Benz of Cutler Bay is exceptional. I have been there many times and never has there been any service that is less that excellent. Charlie Rodriguez is always on top of everything. He is extremely professional and dedicated. If I had to rate him it would be 5...
Cars.com Review
- March 28, 2019
Jose is always giving the highest level of customer service.
Google Review
- March 27, 2019
I truly had the best experience buying a used Mercedes Sprinter, Anthony Paz from Mercedes-Benz of Cutler Bay send me the listing via email, came the next day to my business location to show me the vehicle, the following day the deal was done and the vehicle deliver to my door.5 stars for...
Google Review
- March 27, 2019
Fast friendly service while I waited. Very nice waiting area and huge showroom.
Google Review
- March 27, 2019
Google Review
- March 26, 2019
Left by Jorge M.
Google Review
- March 25, 2019
Staff has always been very professional, and punctual I can with confidence bring my Benz in for service and have a loaner ready. I have little confidence taking it anywhere else. Managers treat the customers and staff like family.
Cars.com Review
- March 25, 2019
Left by Carroll W.
Service performed exceedingly well and in timely fashion
Cars.com Review
- March 25, 2019
The minute I walked in I was acknowledged by the staff and helped right away. I was asked to wait for my rep to come talk to me and he came over within probably 10 mins. My service was going to take about 3 hours so they had no issue giving me a loaner which I appreciate - not all dealers give you...
Cars.com Review
- March 24, 2019
My service advisor Mr. Damas set up the appointment and kept me informed of service Bri g done to my car on a daily basis. Great people, great service
Google Review
- March 22, 2019
Google Review
- March 22, 2019
Google Review
- March 22, 2019
Left by Jose C.
Cars.com Review
- March 21, 2019
Adrian is professional and knowledgeable. The device experience is always superb. Drop-off and pick-up are quick and easy. Adrian keeps me updated through the day and alerts me when my car is ready. I never have to think about calling to find out how the service is going.
Cars.com Review
- March 21, 2019
Left by Cynthia B.
I have leased 3 vehicles from this dealership. The team treats me with respect and is very happy to get into as much detail, on the sales as well as the service side, as I am interested in. I would always recommend using Cutler Bay for you Mercedes dealer
Google Review
- March 21, 2019
Left by Glenn C.
Exceptional Customer Service
Cars.com Review
- March 21, 2019
Although the process was good and nice, however it took more than 5 hours, a lot of time to buy a car
Google Review
- March 20, 2019
Left by Lauren R.
Cars.com Review
- March 20, 2019
I was a little weary that Mercedes would surpass BMW customer service, I have been a proud owner of Several BMW past 8 years. To my surprise, the service was exceptional from Charlie Rodriguez to Arielwho loaned me a brand new Mercedes. I purchased the car at cutler bay because the coral gables (I...
Cars.com Review
- March 20, 2019
Left by German Z.
excellent service from my service advisor Robert Damas,thank you
Cars.com Review
- March 20, 2019
Best car buying experience I have ever had when purchasing a vehicle.
Google Review
- March 19, 2019
Google Review
- March 19, 2019
Left by Evelyn B.
Cars.com Review
- March 19, 2019
Left by Mohsen B.
I really enjoyed the quality of the service. The best thing is the courtesy car cleaning it worth a million
Google Review
- March 19, 2019
Left by Francis S.
As always Herbert was very polite, knowledgeable, and professional. I am very pleased with the support received from him. I am happy and grateful to him and the mechanics the way they take care of me. Thanks a million. Very RespectfulFrancis A Suarez
Google Review
- March 19, 2019
They treat everyone equally and exceptionally well.
Google Review
- March 18, 2019
Google Review
- March 18, 2019
As always, my experience at MB of Cutler Bay was exceptional... Their professionalism, knowledge, courtesy throughout the visit was outstanding. Service was done by Robert Damas, under the leadership of Ruben Abreu; and was completed within the time promised. Our family likes Mercedes Benz...there...
Google Review
- March 17, 2019
(Translated by Google) A fantastic place to purchase a vehicle!I had a spectacular experience in the process of getting my car. Daniel Baster was of great help! He was attentive and efficient.I am very happy with the purchase of my car, the service is unique and uncoditional. The man who took care...
Google Review
- March 17, 2019
(Translated by Google) I leave this review with pleasure because honestly it was incredibly good the experience that we had in this dealer, grateful to the Manager for his understanding and help, with the Mr. of financing for his speed and profecionalismo and especially with the seller "Pablo...
Response from the owner Replied: (Translated by Google) Thank you!(Original)Gracias!
Google Review
- March 17, 2019
(Translated by Google) Very good(Original)Muy bueno
Cars.com Review
- March 17, 2019
This is my first Mercedesbenz experience. I think after this service I will ver want to drive a different vehicle
Cars.com Review
- March 17, 2019
El primer contacto fue telefnico y debo decir que la persona que me atendi fue una maravilla, contest mis preguntas gas , no me hizo perder tiempo y al final logr que que fuera a la tienda. El personal es muy amable y cordial. Nos trataron increble. La vendedora fue una maravilla, amable, energa...
Google Review
- March 17, 2019
Left by Daniel W.
Google Review
- March 16, 2019
Left by Fernella P.
I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and leadership styles. Herbert is top of the line Service Advisor. I am not willing to trade them for anything in the world. I like the fact that Mr....
Google Review
- March 16, 2019
New Review: So about the a week ago, the SAM control module was damaged out of nowhere again, which would cost me another $1,700. I sold the the car at Carmax. They gave me $5,500 (Better than I expected), and I'm finally done with Mercedez-Benz!Old Review: I'd spent more than $7000 to fix the A/C....
Google Review
- March 15, 2019
Google Review
- March 15, 2019
Left by Gretel J.
Cars.com Review
- March 15, 2019
Great service nice and clean , Herbert from service was very good
Google Review
- March 14, 2019
Cars.com Review
- March 14, 2019
Left by Lorenzo B.
Always a pleasure to deal with MB of Cutler Bay. Superb!!
Google Review
- March 13, 2019
Google Review
- March 13, 2019
Left by Lissette C.
Google Review
- March 13, 2019
A fantastic place to purchase a vehicle! I had a spectacular experience in the process of getting my car. Daniel Baster was of great help! He was attentive and efficient .Estoy muy feliz con la compra de mi carro, el servicio es unico e incodicional. El seor que nos atendio, Daniel Baster tuvo...
Google Review
- March 13, 2019
Left by Victoria A.
Google Review
- March 13, 2019
Left by Ofelia T.
Charlie Rodriquez in service and the reps in the car loaner section were excellent! Very friendly and accommodating.
Google Review
- March 13, 2019
Cars.com Review
- March 10, 2019
Left by William P.
Once again I had the pleasure to receive the best customer service from Robert Damas. He has proven in multiple occasions that he is a true professional with a high integrity and an unsurpassed ethic . I will definitely be back to Mercedes Benz cutler Bay for my car service
Google Review
- March 08, 2019
Cars.com Review
- March 06, 2019
Left by Richard R.
Great service experience, I will definetely be buying my next car from MB of Cutler Bay. Looking to probably upgrade my c300 to a newer within the next 8-9 months.
Cars.com Review
- March 06, 2019
Its always a wonderful visit, customer service and my representative always go above And beyond
Google Review
- March 05, 2019
Cars.com Review
- March 05, 2019
Left by Jeffrey S.
Great Service and Excellent service by the Service advisor Kevin Laporte.
Cars.com Review
- March 05, 2019
Left by Danny M.
Adam Littman is the best asset this facility has. He is an excellent service representative and employee. Thanks for everything. Danny Martin
Google Review
- March 04, 2019
Buy your car here but get it serviced in CG. The service department is really bad.
Response from the owner Replied: We are going to give you a call so that we can address your issues with the service department. We want to meet your needs and expectations in both sales and service. We hope that we can make this better.
Cars.com Review
- March 04, 2019
Great service. Great people. Everyone is very friendly.
Cars.com Review
- March 04, 2019
Left by Mindy M.
My service advisor was excellent. He explained everything and made sure all repairs were done prior to me picking up my car. Those things which have to be done at a later date were scheduled.
Google Review
- March 04, 2019
Cars.com Review
- March 02, 2019
Left by Tania R.
Like always, i love this dealer, i been a customer of this dealer for 10 years
Google Review
- March 02, 2019
Albert Torres is by far the BEST sales person to work with . He meets all of your needs and expectations plus he puts his maximum energy to close your deal exactly to what you want.Thank you again for our S560 we love it
Response from the owner Replied: Thank you!
Yelp Review
- March 01, 2019
Always been happy with the service I have received. My service adviser, Charlie, is always great. He follows up before, during, and after the work has been completed. Always receive a loaner car, and when my car is returned it is always detailed like new.
Cars.com Review
- February 28, 2019
Best service and greatest personel thank you Charlie Rodriguez
Google Review
- February 28, 2019
Left by Lester M.
Google Review
- February 28, 2019
Google Review
- February 28, 2019
Awesome experience. Kudos to Mr Kanski and an A+ for the guys in the loaner office!
Response from the owner Replied: Thank you!
Google Review
- February 27, 2019
Response from the owner Replied:
Cars.com Review
- February 27, 2019
Mr. Raydel Leon and Wendy were teuly exceptional !
Google Review
- February 27, 2019
Dejo este review con mucho gusto porque honestamente fue increiblemente buena la experiencia que tuvimos en este dealer, agradecido con el Manager por su comprencion y ayuda, con el senor de financing por su rapidez y profecionalismo y especialmente con el vendedor "Pablo Garcia", eres el mejor,...
Response from the owner Replied: (Translated by Google) Thank you!(Original)Gracias!
Cars.com Review
- February 27, 2019
Great service and the customer service is excellent
Google Review
- February 25, 2019
Google Review
- February 24, 2019
Left by Farah B.
My Sales & Leasing Consultant, Ira Jones, was exceptional! Very professional from start to finish. All of my questions and concerns were addressed in detail and to my satisfaction. There were no high pressure tactics. I felt comfortable moving through the process at my own pace. The showroom was...
Google Review
- February 23, 2019
It was a great experience. Courteous and very professional. I am extremely satisfied. Thank you.
Google Review
- February 22, 2019
Google Review
- February 22, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.
Google Review
- February 21, 2019
Left by James R.
JP Basagoitia is THE BEST Sales Associate at this location. After owning BMWs for years, I decided to just test drive a Mercedes due to the fact that I encountered a poor pricing experience with BMW, despite being part of their loyalty program. Needless to say, this was the best car buying...
Google Review
- February 21, 2019
Many vehicles to choose from. The service is fine.
Google Review
- February 21, 2019
Cars.com Review
- February 21, 2019
Always a pleasure to do business with Mercedes Benz of Cutler Bay. Both Robert Damas (Service Advisor) and Ariel (Loaner Dept) were wonderful to deal with. Thank you for a wonderful experience!
Google Review
- February 20, 2019
Google Review
- February 20, 2019
Left by Dexter P.
Cars.com Review
- February 20, 2019
Left by Rose V.
When it was time to turn in my lease, I considered taking a look at the other brands. However, when my salesperson, Carmen Arrazola, from MB of Cutler Bay contacted me to come in I agreed. She asked me what I was looking for in terms of vehicle, out of pocket costs, and monthly payment and she...
Google Review
- February 20, 2019
Left by Boris Z.
Great dealer Felt good walking out the door with a real good feel! Love my new GLE43
Cars.com Review
- February 19, 2019
Left by Henry T.
Kevin was very courteous and a consummate professional. This is my first new car in probably 10 years so this was an excellent experience for my wife and l. The facility was super clean and other staff were extremely polite and courteous as well. Im glad to have my Mercedes!!!
Google Review
- February 19, 2019
Left by Nigel C.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee you will get the best deal.
Google Review
- February 18, 2019
Left by Noemi L.
Service advisor answered all my questions and kept me updated every step of the way. My car was in the shop for a week and they provided me a loaner until my car was ready. Love MV!
Google Review
- February 16, 2019
Google Review
- February 16, 2019
Staff very friendly. Alex, he's the man
Google Review
- February 16, 2019
Left by John C.
Our Service Representative, Adrian Lee Sent, and Toya of M-Brace, handled the problem of a car that wouldn't start by towing it to the dealership, giving me a loaner (1919 GLE400 like my 1916), diagnosing the problem, replacing the battery under warranty = all at no charge. You bet that I am pleased...
Google Review
- February 16, 2019
Left by Sujhail C.
Kevin my service advisor was wonderful and my car was done the same day! Thanks Kevin!
Google Review
- February 15, 2019
Left by Blanca F.
The Service at Mercedes Benz of Cutler Bay is Exceptional. I greatly appreciate the Service team. The advisor is always courteous and attentive to my services need. I highly recommend this dealer and many of my friends. Thank you Mercedes Benz of Cutler BayBlanca
Google Review
- February 15, 2019
Google Review
- February 13, 2019
Google Review
- February 12, 2019
Left by Matthew P.
Cars.com Review
- February 12, 2019
Mercedes Benz of Cutler Bay offers a great service. I have my personal service processional, Kevin, who I can call or text to his mobile phone when I have issues with my car. He takes care of my car, gives me a loaner and when is done he sends me an email with the bill which I pay from my phone...
Denie Harris Replied: Thank you for this review!
Google Review
- February 12, 2019
I have bought several cars from MB Cutler Bay and I keep doing business with them because of the amazing customer service and professional attention my wife and I have received over the years. In particular the service from Sales Manager Daniel Baster and Service Advisor Jose Castillo. For over 10...
Google Review
- February 12, 2019
Cars.com Review
- February 11, 2019
Good selection of models and courteous and fast service.
Cars.com Review
- February 09, 2019
Left by Ana P.
Overall the service was excellent and the service advisor Robert Damas was very kind and professional.
Denie Harris Replied: Ana, thank you for this review!
Cars.com Review
- February 09, 2019
I brought my car in to be serviced, it was my first time since purchasing the car. The only downside was the car was there for most of the day. However, I had a loaner so I was able to get my tasks for the day completed. Howver, from the moment I drove in it was truly an exceptional and pleasant...
Denie Harris Replied: Thank you!
Cars.com Review
- February 08, 2019
We can not complaint, service is amazing. No pressure and loaner service is impeccable. From Charlie Rodriguez at service and Ariel at the loaner department they provide excellent service
Denie Harris Replied: Thank you!
Google Review
- February 07, 2019
Cars.com Review
- February 07, 2019
Left by Ramiro P.
Herbert Kanzki was overall excellent. He was professional, courteous, and knowledgeable. He made sure I was informed throughout my vehicles service. I would definitely have my service here again. Thank you to Herbert and the Mercedes Benz team at Cutler Bay.
Denie Harris Replied: Thank you!
Cars.com Review
- February 07, 2019
As always, my experience at this dealership having my car serviced was great.
Denie Harris Replied: Thank you!
Google Review
- February 06, 2019
Cars.com Review
- February 06, 2019
I really appreciate the positivity and support during my shopping experience
Denie Harris Replied: Thank you!
Google Review
- February 04, 2019
Google Review
- February 04, 2019
Left by Gabriel R.
Dealing with Daniel Kwok was one of the easiest and more pleasant experiences in car leasing since I've been in Miami. Daniel not only made all information clear and understandable, he went above and beyond to ensure my needs were met and I drove away with the best deal in the market. I will most...
Google Review
- February 04, 2019
Google Review
- February 04, 2019
Google Review
- February 03, 2019
Google Review
- February 02, 2019
Left by Jose M.
Google Review
- February 02, 2019
Left by Wanda M.
Great service aways
Cars.com Review
- February 02, 2019
I went to the dealership to see the inventory on used cars and ended up buying the car that same day. The experience was excellent, the salesperson Carlos was very helpful. Overall great experience with All the staff from Daniel sales manager to the finance department.
Denie Harris Replied: Thank you!
Google Review
- February 01, 2019
Left by Surayma P.
Google Review
- February 01, 2019
Left by Treanese L.
Google Review
- February 01, 2019
Left by Jorge C.
Service great ask herby the best
Google Review
- February 01, 2019
Continuing with prior post. As stated, sales person Carmen was professional and friendly. Her after purchase follow up activities were excellent.And service Adrian Adrian Lee Sang is terrific!
Google Review
- January 31, 2019
Left by Gustavo G.
Google Review
- January 31, 2019
Left by Ismaray O.
Cars.com Review
- January 31, 2019
Left by Tomas G.
My service advise was great explaining every details of the service
Denie Harris Replied: Tomas, thank you for this 5-star review!
Yelp Review
- January 30, 2019
Horrible service and sleezy car sale reps, especially the sales rep that met with me (Ahmad Gonzalez) tossed my licensed after punching in the numbers and tossed me to the side once I did not like the quote he gave me. Did not expect such horrible costumer service from Mercedes Benz.
Cars.com Review
- January 29, 2019
Herbert Kanzki is an excellent advisor. I have been to many dealers for service with different cars and this dealer is trully exceptional. Herbert takes the time to help and explain everything. I feel I am getting good guidance and getting help from someone I trust. Because of this I highly...
Denie Harris Replied: Margarita, thank you for this great review!
Google Review
- January 29, 2019
New Review: I'd spent more than $6000 to fix the A/C. Guess what? 4 months later, the A/C broke again! This place is a rip-off!Old Review: On Thursday, I received the text from Adrian Sang saying the car had been sent back (to Bill Ussery Motors Collision Center) on Wednesday,At 4:02pm, I...
Google Review
- January 29, 2019
Cars.com Review
- January 28, 2019
Service Writer Adrian is truly an exceptional person to go to with our GLK 350 service needs. His experience, knowledge and professionalism really lends us to visiting Cutler MB over other dealerships.
Denie Harris Replied: Thank you, David and Esther, for this great review!
Google Review
- January 27, 2019
Left by Theresia A.
Cars.com Review
- January 27, 2019
My Service Advisor, Roman Hernndez, carefully explained what needed to be done. Hes very professional and courteous. The service was completed at the time he had indicated. The car was in absolute impeccable condition inside and out. Vernon handled the check out and he also showed care and...
Denie Harris Replied: Silvia, we are so glad you had a great experience. Thank you for the review!
Cars.com Review
- January 26, 2019
Left by Alexa S.
Took car in for maintenance. Car needed to stay one day for warranty fix as well. The service was completed timely and was well done. Thanks.
Denie Harris Replied: Alexa, thank you for your review!
Cars.com Review
- January 26, 2019
Personnel was attentive and the car pick up process was very quick.
Denie Harris Replied: Thank you, Ms. Rosado-Corzo, for this terrific review!
Cars.com Review
- January 26, 2019
I drive down from Weston right past two other dealers for their excellent service (I have tried the others but they have horrible service!).
Denie Harris Replied: Roman, thank you for this 5-star review!
Cars.com Review
- January 26, 2019
The success of this dealership in service starts with the service writers. Charlie Rodriguez is without question an incredible asset to this dealership. His attention to detail is second to none. He follows up and makes service on our automobile a hassle free experience
Denie Harris Replied: Jim, thank you for the terrific words about Charlie Rodriguez and for this great review.
Cars.com Review
- January 26, 2019
We are very pleased in every way with Cutler Bay Mercedes
Denie Harris Replied: Thank you, John and Monika, for your visit and for this great review.
Google Review
- January 25, 2019
the Mercedes Benz of Cuttley bay is the best and if you want to find a great service representative ask for Charlie Rodriguez in service , he know everything from your Mercedes , i live 20 miles away , but only for Charlie , i prefer go to the Cuttler Bay Mercedes and if Charlie change to other...
Cars.com Review
- January 25, 2019
Herbert Kanzki is an a exceptional staff. He takes the time to go through your profile, tells you what you need to change immediately and what you can still watch out for. He smiles and bubbles with enthusiasm
Denie Harris Replied: Thank you for this 5-star review!
Google Review
- January 23, 2019
Very fast service! Excellent customer service.
Google Review
- January 23, 2019
Wendy Schonder was amazing! A mixture of southern hospitality and professionalizm.I was ancious because my car keys were stolen but she handled it well and deactivated the stolen key.I live in Gables but i think i will move my services over to Wendy moving forward!Thank you Wendy!
Cars.com Review
- January 23, 2019
My 2017 GLE was vibrating and steering wheel was shaking when I reached 60 mph. Service advisor, CHARLIE RODRIGUEZ, was friendly and professional. He test drove it. He noticed the vibration. He initiated the service order. He provided me with a loaner vehicle. He sent me his contact information...
Denie Harris Replied: Thank you, Rob, for this great review.
Cars.com Review
- January 23, 2019
Left by Jose C.
Excellent service and sales provide by Albert. He is an asset to the organization.
Denie Harris Replied: Jose, thanks for this great review!
Google Review
- January 22, 2019
Cars.com Review
- January 22, 2019
Mr Abreu makes people come back to service in this facility
Denie Harris Replied: Manuel, thank you for this terrific review!
Google Review
- January 21, 2019
Left by Shon P.
Danny Kwock is the guy by a car from! Honest straight and not playing around like in other dealerships, really worked hard to find me the best deal. Thank you!
Cars.com Review
- January 20, 2019
Excellent Service and attention to detail. If you don't have a service adviser...contact Charlie.
Denie Harris Replied: Thank you, Peter, for this great review.
Cars.com Review
- January 20, 2019
Left by Evelyn J.
Service was outstanding. Received car earlier than expected.
Denie Harris Replied: Thank you, Evelyn, for this great review.
Cars.com Review
- January 20, 2019
Great dealership. Very organized. Very good customer service. Always clean, always ready to address customer service needs.
Denie Harris Replied: Thank you for this great review!
Google Review
- January 19, 2019
Left by Paulo B.
Yelp Review
- January 18, 2019
I'm very pleased with the experience at the dealer. The place has a nice atmosphere and sales staff is welcoming and accommodating (not aggressive like other places). Oscar Yanes took great care of us and was very professional.
Google Review
- January 17, 2019
My overall experience has been great. I purchase my first S Class Mercedes in this dealership from Mr. Sergio Serrano. He was great 6 years ago and even better now. I couldn't be happier.Mr. Sergio Serrano is an experienced, knowledgeable and professional sales individual; but best of all, he is...
Cars.com Review
- January 17, 2019
pleasure keep doing business with Mercedes Benz Cutler Bay
Denie Harris Replied: Thank you for this 5-star review!
Google Review
- January 16, 2019
Google Review
- January 16, 2019
Excellent service, very friendly and professional staff. Adam Littman, my service advisor was very professional and courteous. The process of obtaining a loaner was quick and efficient. I will definitely return here for service, even though is out of my way.
Google Review
- January 16, 2019
Left by Ana K.
Amazing service at Mercedes Benz. My service rep Herbert was truly the best! Excellent!
Cars.com Review
- January 16, 2019
Thank you, Jose Alfonso, for a painless experience. Love my car and you made it simple!
Denie Harris Replied: Thank you, Becky, for this great review!
Cars.com Review
- January 16, 2019
Left by Carolina B.
MY SALESPERSON VERY PROFESSIONAL!!!!! (OSCAR YANES) THANK YOU FOR EVERYTHING SAME MY FINANCIAL SERVICE MANAGER (EVER AGUIAR)
Denie Harris Replied: Carolina, thank you so much for this great review.
Cars.com Review
- January 16, 2019
Frank was truly a delight to work with on the purchase of my G Wagon. He was very professional and attentive. He is an asset to the dealership.
Denie Harris Replied: Joanne, thank you for your business and for this great review.
Google Review
- January 15, 2019
I came in the service department I was treated in a very nice way. My agent Adrian was very professional and polite, I had other lease cars but nothing can compare to the service I received in Mercedes Benz, they exceed my expectations for the service I received! thank you so much.
Google Review
- January 14, 2019
Yelp Review
- January 12, 2019
The whole purpose of having a "luxury car" is getting the 5 stars service. My door handle stopped working (it seems to be a whole brand issue). This is something that just happens, it is not that you can set an appointment ahead of time. I am a person with an extremely busy schedule (like most...
Cars.com Review
- January 11, 2019
I am satisfied with staff and service done to my vehicle
Denie Harris Replied: Thank you, Joan!
Google Review
- January 10, 2019
Left by Jensen I.
Google Review
- January 09, 2019
Left by Tahir I.
Google Review
- January 09, 2019
Wendy (service advisor) was very helpful and courteous. Problem with car resolved satisfactorily
Google Review
- January 06, 2019
Cars.com Review
- January 06, 2019
The service staff are completely dedicated to helping you through the service process of your vehicle. No reason to go anywhere else, unless you live too far a way!!!
Denie Harris Replied: William, thank you for your business and this great review!
Google Review
- January 05, 2019
Google Review
- January 05, 2019
Google Review
- January 04, 2019
Google Review
- January 04, 2019
Google Review
- January 03, 2019
They dont do oil change, they do maintenance at $480 LOL pathetic!
Google Review
- January 01, 2019
Left by Ira P.
great personal attention by Herbi service writer
Cars.com Review
- December 30, 2018
Left by Jose M.
outstanding service. Vernon Chang was on top of the status of my car service. Told me about a recall I was not aware of. Also the Loaner Car was easy to setup and very flexible.
Denie Harris Replied: Jose, thank you for this great review. Happy new year!
Cars.com Review
- December 30, 2018
Left by Eamon D.
Excellent service by Herbert . I always receive exceptional service and care whenever i brings my vehicle in
Denie Harris Replied: Thank you, Eamon, for this great review. Happy new year!
Cars.com Review
- December 30, 2018
. Frank es un excelente vendedor, ya es parte de nuestra familia. Muy atentos, rpido el servicio , muy complacientes, salimos muy felices con el nuevo carro. Gracias a todos, en especial a Frank, y el manager.Se los recomiendo a todos 100 por ciento.
Denie Harris Replied: Muchas gracias, Maria!
Cars.com Review
- December 29, 2018
Amazing team. Luis and his team where amazing tomwork with on my new lease. The entire experience was great. I already recommend two clients.
Denie Harris Replied: Jessica, thank you for the review and thank you for your recommendations! Happy new year!
Google Review
- December 29, 2018
Google Review
- December 28, 2018
Service staff is excellent!
Cars.com Review
- December 28, 2018
excellent service and very good customer experience
Denie Harris Replied: Fransisco, thank you for this great review! Happy new year!
Cars.com Review
- December 27, 2018
Left by Darsys M.
Im super happy with the service Sergio and the mercedes team offered me! Im super happy with my dream car!!
Denie Harris Replied: Hi Darsys, we are super happy that you are super happy! Thank you for your review! Happy new year!
Cars.com Review
- December 27, 2018
As usual great experience at Mercedes Benz of Cutler Bay.
Denie Harris Replied: Thank you, Humberto, for this great review.
Cars.com Review
- December 24, 2018
This my fourth Mercedes and my second car with Pablo. They are professional, kind, caring and extremely helpful. Pablo Garcia and the excellent team at Mercedes Benz of Cutler Bay is way above any other car agency. I tell them exactly what I will need to make a deal and they make it happen. The...
Denie Harris Replied: Thank you for your amazing review, Maria, and thank you for your business. Happy new year!
Google Review
- December 23, 2018
Left by Natacha P.
Google Review
- December 22, 2018
Google Review
- December 22, 2018
Fast Service!!! Jose Alfonso is a true professional and looks for your best interest. Thanks for helping me today, hope to close on my deal soon.
Google Review
- December 22, 2018
Left by John C.
Google Review
- December 22, 2018
Left by Wesley L.
Great experience, I love my car, great price, interest rate and amazing service from Joe and Adam.
Cars.com Review
- December 22, 2018
Our Sales person Maribel Ramos was very professional and at the same time friendly. She made sure to accommodate my mother in the vehicle that was best for her. We were very happy with the outcome, just like every time we go to the Mercedes Benz in Cutler bay.
Denie Harris Replied: Iliana, thank you for your business and for taking the time to write this great review. Happy new year!
Yelp Review
- December 21, 2018
Best service ever. Oscar the sales person was amazing and the Financier guy was really cool we got some great gifts. Just the best experience For now on I have a new dealer recommended 100%.
Cars.com Review
- December 21, 2018
Left by Cristina F.
Very pleased with my salesman and manager . They were both very helpful and tried to accommodate my needs and price range that was acceptable to me
Denie Harris Replied: Cristina, thank you for your business and this great review.
Google Review
- December 20, 2018
Google Review
- December 20, 2018
Google Review
- December 20, 2018
Google Review
- December 20, 2018
This review refers to a particular service agent who should not be working with MB clients in a direct manner. The service agent was unable to recognize and support the term of the contracts signed thru MB Cutler Bay with a 3rd party. He was defensive. At the end, MB had to accept and abide by the...
Yelp Review
- December 19, 2018
Had a recall issue with my Smart Car so took it to this dealership. They called and said I needed nearly $2,000.00 worth of repairs. I opted for none because they all seemed very high priced. Replace engine belt on car with 20,000 miles? And for $212.00? The place looked nice, and the people...
Google Review
- December 18, 2018
Left by Salvador G.
Google Review
- December 18, 2018
Left by Esther K.
Robert Damas is great.
Google Review
- December 16, 2018
Google Review
- December 15, 2018
I had a very bad experience when I tried to get a lease of a $57k car. I was asked to give $9000 down paying a monthly amount of $900 without even giving me the option to do the business. The Cutler Bay Mercedes dealer should be out of business is they continue like this. However in the same week I...
Cars.com Review
- December 15, 2018
Left by Cecilia D.
My services advisor Charlie Rodriguez is a big factor in the five star rating. He is so kind and helpful and very professional. Everyone is very attentive when you Drive in for service
Denie Harris Replied: Cecilia, thank you for this great review!
Cars.com Review
- December 15, 2018
Left by Marcia L.
My visit was very pleasant, Vernon was very friendly and helpful
Denie Harris Replied: Thank you, Marcia, for this great review and for your business!
Cars.com Review
- December 15, 2018
I purchased my Mercedes from the West Palm Beach dealership for a great price and I was able to get the color I wanted. At the time of the purchase of my car I also bought the wheel and tire insurance since I have the type of car that has the run flat tires. I was told this was an insurance I could...
Denie Harris Replied: Thank you for your kind words about Carlos and Mercedes-Benz of Cutler Bay. We are here for you if you need us!
Google Review
- December 14, 2018
Left by Andrew A.
Always excellent service. Service Advisor Adam is very professional and knowledgeable.
Google Review
- December 13, 2018
Left by Olga M.
Google Review
- December 12, 2018
Google Review
- December 12, 2018
Left by Oscar A.
Cars.com Review
- December 12, 2018
Left by Yandi M.
Excellent customer service. Carlos Gutierrez was very helpful during the whole process. Highly recomended
Denie Harris Replied: Yandi, thank you for your terrific review!
Cars.com Review
- December 12, 2018
Roman Hernandez , amaizing customer services, great person and dedicated with customer, was a pleasure to be there, thanks.
Denie Harris Replied: Neibys, thank you for this review! We appreciate your business.
Google Review
- December 11, 2018
Cars.com Review
- December 10, 2018
Thank you Kevin for being a great service provider when my car needs servicing & Repair. You're always professional and on point.
Denie Harris Replied: Wanda, thank you for this great review!
Google Review
- December 08, 2018
Left by Luis R.
Excellent service department
Google Review
- December 07, 2018
Cars.com Review
- December 07, 2018
As usual I received excellent service. Staff is all professional and waiting area very comfortable.
Denie Harris Replied: Thank you, Claudia, for this great review!
Cars.com Review
- December 06, 2018
Left by Santuzza T.
The Service and Dedication of the MB Cutler Ridge Dealership, Service Manager, Mr. Ruben Abreu must be recognized and rewarded... It is his limitless desire to please MB customers that makes it easyto comeback to this dealership, time and again... Congratulations to the Cutler Ridge's...
Denie Harris Replied: Santuzza, thank you for this review and for the amazing words about Ruben. He really is so terrific! Thank you for your business!
Cars.com Review
- December 06, 2018
Amazing sales, service, and above all attention. Nothing but the best. Thank you!! A+++
Denie Harris Replied: Thank you for the A+++ grade! :)
Google Review
- December 05, 2018
Left by Edwidth C.
The Best in Town!! The Staff are Awesome
Cars.com Review
- December 04, 2018
Left by Nicolas L.
I wish air had been put in my tires before leaving the lot. The pressure was very low...
Denie Harris Replied: Nicolas, thank you for this great review!
Google Review
- December 04, 2018
Left by Sameeh A.
Google Review
- December 04, 2018
Left by Brian M.
I purchased a 2015 Mercedes Sprinter van from these guys. The process was phenomenal. The staff is extremely friendly, the value for the car was top notch. I worked with Rafael Torres (goes by the name "Ralph) who was terrific during the whole process.
Google Review
- December 04, 2018
Left by David W.
Google Review
- December 03, 2018
Left by Amber R.
Jose Alfonso lead us through the buying process quickly and thoroughly. Would recommend :)
Google Review
- December 03, 2018
Left by Raymond S.
Google Review
- December 02, 2018
Google Review
- December 01, 2018
Great experience from the Mercedes of Cutler Bay. Had my car in for a few days due to warranty claims. Service Advisor Adrian was amazing and missed no details. I would recommend any expensive AMG vehicles be properly inspected and repaired at either the Gables or Cutler bay dealerships. Indy shops...
Google Review
- December 01, 2018
Google Review
- December 01, 2018
Left by Roberto B.
Truly exceptional from the moment of arrival to the moment I picked up my car. Looking forward to many years of service experience with them.
Google Review
- November 30, 2018
Google Review
- November 30, 2018
Honestly, stop searching and just go here. We went to soooo many used car/ other brand name dealers in the area and all of them were scamming non-locals trying to add thousands of dollars on to the listing price that we started to lose hope. Couldn't have asked for a better experience. Ask for...
Google Review
- November 30, 2018
La atencin de la venta de repuestas es excelente y expeditiva. Muy recomendable
Google Review
- November 29, 2018
Google Review
- November 29, 2018
Left by Lissandra B.
Cars.com Review
- November 28, 2018
Effortless buying experience, great service, specially from Albert Torres.
Denie Harris Replied: Victor, thank you for this great review!
Google Review
- November 27, 2018
Google Review
- November 27, 2018
Left by Nicholas L.
Google Review
- November 25, 2018
Google Review
- November 24, 2018
Google Review
- November 24, 2018
Google Review
- November 24, 2018
Google Review
- November 23, 2018
Google Review
- November 23, 2018
Google Review
- November 22, 2018
Great staff
Cars.com Review
- November 22, 2018
Excellent attention and assistance in my purchase of the 4th mb at this dealer.
Denie Harris Replied: Thank you, Patrick, for this great review!
Google Review
- November 21, 2018
I work there
Google Review
- November 21, 2018
Google Review
- November 20, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google Review
- November 20, 2018
Left by Sophia P.
Google Review
- November 20, 2018
Muy bueno
Google Review
- November 19, 2018
Left by Lomoya S.
Google Review
- November 18, 2018
Google Review
- November 16, 2018
Google Review
- November 16, 2018
Google Review
- November 15, 2018
Google Review
- November 15, 2018
Google Review
- November 14, 2018
Left by Daniela B.
Google Review
- November 11, 2018
Was called and told I needed a new drive belt after I dropped my car off for a B service. $300 extra. I asked them to keep the old belt so I could see what damage it had as I was interested to see how they determined I needed a new one. When I picked up the car and looked at the old belt it looked...
Google Review
- November 10, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google Review
- November 10, 2018
Very friendly and courteous.
Google Review
- November 08, 2018
Pulled into the service area at Cutler bay and a technician was there to greet me before I could get out of my RV. I told him Adam Littman had made an appt. to check the engine computer. He called and Adam was there within minutes, listened to my explanation of the problem and said "It might take a...
Google Review
- November 06, 2018
Google Review
- November 06, 2018
Google Review
- November 05, 2018
Google Review
- November 04, 2018
I work there
Google Review
- November 03, 2018
Google Review
- November 03, 2018
I had to pay an unexpected visit to the service department of Mercedes Benz of Cutler Bay after I experience a mechanical message in my vehicle and contacting mBrace roadside assistance service and was told to take the vehicle directly to dealer since I t was driveable. This happened on a Friday...
Google Review
- November 02, 2018
Left by Manuel N.
Google Review
- November 01, 2018
Cars.com Review
- November 01, 2018
Excellent Sales and Service. enjoyable atmosphere!! Elevenca is extremely happy with the hole experience. Thank you Juan J Esclasans.
Denie Harris Replied: Juan, thank you for this great review!
Cars.com Review
- November 01, 2018
Received excellent from your sales representative Mr. Carlos, all staff very nice. Thanks.
Denie Harris Replied: John, thank you for this great review!
Google Review
- October 31, 2018
Google Review
- October 30, 2018
Cars.com Review
- October 30, 2018
Mercedes of cutler bay wowed me on so many different levels. I went in with little intention of buying a car and walked out with the car of my dreams. I worked with Laura Delgado whos expertise on each vehicle ensured that I walked away with not only a car but a new found friend at Mercedes cutler...
Denie Harris Replied: Thank you for this great review!
Google Review
- October 29, 2018
Google Review
- October 29, 2018
There is no doubt, you get what you pay for. Everytime I take my car in for service, I am greeted with upmost professionalism. My service advisor Herbert Kanzki is great, he makes sure that if I am waiting the service begins promptly, also the salesperson Danny Kwock is awesome, he makes it a point...
Google Review
- October 28, 2018
Google Review
- October 27, 2018
Left by Nathaly B.
Great customer service, was in and out in no time!
Google Review
- October 26, 2018
Google Review
- October 26, 2018
Google Review
- October 26, 2018
Cars.com Review
- October 25, 2018
Left by Maria A.
Mrs. Carmen Arrazola has been my Sales person for my last 4 cars, and she is the best professional representing Mercedes-Benz. I wasn't looking for a new car but she called me to let me know there was the car that I had told her I would like to get in the future, and I loved it and bought it.
Denie Harris Replied: Thank you, Maria, for this great review!
Google Review
- October 24, 2018
Google Review
- October 24, 2018
Google Review
- October 24, 2018
Excelent attention
Google Review
- October 22, 2018
Left by Barbara C.
Felt like they wanted to rip me off, they did a diagnostic for 153 USD and free safety inspection... they told me my car had a bunch stuff wrong with it and needed to 8K USD to fix it... I have had that car for less than 6months, told my husband, we picked it up and he changed the front suspension...
Google Review
- October 22, 2018
Great customer service!! Friendly staff from Beginning to the end !! My advice he is the Best !! Thank you Adam you are the best
Google Review
- October 21, 2018
Google Review
- October 20, 2018
Google Review
- October 20, 2018
Google Review
- October 20, 2018
Google Review
- October 18, 2018
Left by Nathalie S.