Cars.com Review
- February 21, 2020
I went in on a whim as I was in the neighborhood and my car's date for service was fast approaching. I was able to have maintenance ( Service A) on my vehicle without an appointment. The service was done in just over an hour, and Fabian was an excellent advisor. Thanks for the excellent customer...
Dealer response from DealerRater Replied: Hi! Thank you for sharing your experience with us! We're happy to hear Fabian was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 21, 2020
Left by Kaylee L.
Adrian the service advisor was the absolute best. Very professional and knowledgeable. It was honestly one of the best experiences Ive ever had with Mercedes.
Response from the owner Replied: Hi Kaylee,Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Adrian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Cars.com Review
- February 20, 2020
Left by Sam N.
Robert is #1 in customer service from start to finish he is a true asset to your organization and us as customers!!!
Dealer response from DealerRater Replied: Hi Sam, it's great to hear that Robert took such excellent care of you. Thank you for taking the time to share your thoughts! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Cars.com Review
- February 19, 2020
Left by Marcel M.
Process was quick and professional Everyone was making sure that I was getting the deal I wanted
Dealer response from DealerRater Replied: Hi Marcel Maria, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope to work with you again in the future.
Cars.com Review
- February 18, 2020
Always excellent service and facilities at Mercedes-Benz Service Locations
Dealer response from DealerRater Replied: Hi! Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2020
Left by Catalina J.
They are very professional. Dany, the sales manager is great! I bought my first car when he was a sales rep. Excellent customer service for the maintenance of my car. It's one of my favorite places. I love my benz.
Response from the owner Replied: Thank you, Catalina,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dany met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Raydel Leon, Service Director305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 18, 2020
Great place amazing service
Response from the owner Replied: Jeanette,Thank you for choosing Merceded-Benz of Cutler Bay! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com
Google Review
- February 16, 2020
Left by Lydia R.
Always a great experience! Exceptional service and remarkable advisors!
Google Review
- February 16, 2020
Left by Ana S.
It was great thank you.
Google Review
- February 15, 2020
Awesome
Response from the owner Replied: Thank you, Luisin,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Google Review
- February 15, 2020
Response from the owner Replied: Martha, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com.
Google Review
- February 15, 2020
Response from the owner Replied: Thank you f, Dave and Monica,or the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com.
Cars.com Review
- February 15, 2020
Kevin Laplanche provided exceptional service. I was able to schedule my appointment at the time I needed, and my loaner car was ready as soon as I arrived. Truly a great experience.
Dealer response from DealerRater Replied: Hi, Thank you for your business and this review. We're happy to hear our Kevin and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 15, 2020
Left by Philippe M.
Response from the owner Replied: Hi Philippe, Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Google Review
- February 13, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay.Regards, Daniel Baster, Sales Manager
Google Review
- February 13, 2020
Response from the owner Replied: Hi, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager
Cars.com Review
- February 13, 2020
Like always, my service advisor Herbert Kanzki provides A customer service and treats the customer as one expects to be treated at Mercedes Benz!
Dealer response from DealerRater Replied: Hi Carlos, Thank you for your business and this review. We're happy to hear Herbert was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com
Google Review
- February 12, 2020
Response from the owner Replied: Hi Amed, thank you for the 5-star review, we are glad that you had a positive experience at Mercedes-Benz of Cutler Bay!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Barbara, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!
Google Review
- February 12, 2020
Exceptional !
Response from the owner Replied: Thank you for the excellent feedback, Marina!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Edmundo, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 11, 2020
Left by Li Z.
OMG - the luxury and over the top service was amazing. Marylou was so kind and knowledgeable. This has now lured me into buying Mercedes in the future.
Dealer response from DealerRater Replied: Hi Liz, It's great to hear that Marylou was able to assist you with your service appointment. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Daniel Baster, Sales Manager Daniel.baster@mbcutlerbay.com 305-278-6113
Cars.com Review
- February 11, 2020
Left by Vickie B.
Danny Kwock was extremely knowledgeable, helpful and very pleasant. We were extremely comfortable in the showroom and were treated with white-glove service. The negotiation process was amiable and we felt confident we were being treated fairly. Danny's manager, Danny, was also extremely helpful...
Dealer response from DealerRater Replied: Vickie, Thank you so much for your wonderful review! We are thrilled that Danny had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Cutler Bay! Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 11, 2020
Left by Silvia G.
I had Charlie as my service agent twice already and he is truly amazing, thank you.
Dealer response from DealerRater Replied: Thank you, Silvia! Thank you for the kind words regarding your recent visit! We look forward to sharing your compliments with Charlie and the team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Manager 305-278-6113 or Daniel.baster@mbcutlerbay.com.
Google Review
- February 11, 2020
Left by Raul M.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Cutler Bay, Raul! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 09, 2020
Response from the owner Replied: Hi Ms Rodriquez,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager 305-278-6113 Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 07, 2020
Everythings were fine except the price it was so expensive
Dealer response from DealerRater Replied: Thank you very much for taking the time to leave this 5 star review for Mercedes-Benz of Culter Bay. We appreciate your business. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com.
Cars.com Review
- February 07, 2020
Satisfied with the attention of the staff, the cleanliness of the dealership.
Dealer response from DealerRater Replied: Thank you very much for the 5 star review of Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director at 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
excellent
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- February 06, 2020
Fabian the service representative exceeded my expectations. Excellent service provided.
Dealer response from DealerRater Replied: Hi Ramon, it's great to hear that Fabian provided you with such an outstanding service experience. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
Left by Challenger I.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Cars.com Review
- February 06, 2020
Ruben Abreu the service manager always comes through for me. He should be commended for running the service department to the highest standards and always accommodating his clients.
Dealer response from DealerRater Replied: Hi Rosa, I'm thrilled to hear that Ruben has provided you with consistently excellent service! Thank you for taking the time to share your thoughts and for trusting Mercedes-Benz of Cutler Bay with your service needs. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com.
Google Review
- February 06, 2020
This dealership is beyond beautiful. The service and staff here are excellent. Pristine waiting area with complimentary refreshments. The showroom is something you just have to experience. If you are in the area and considering buying a Mercedes-Benz, this should be your dealership. Impressive.
Response from the owner Replied: Hi Tommy,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Google Review
- February 04, 2020
Response from the owner Replied: Hey Randy,Thank you for choosing Mercedes-Benz of Cutler Bay! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Daniel Baster, Sales Manager305-278-6113 Daniel.baster@mbcutlerbay.com.
Cars.com Review
- February 04, 2020
Over all I was satisfied ,other than being charged for for gas!. I always take a picture of fuel when I take a loaner and return it in the same spot. But you guys still charged me.
Dealer response from DealerRater Replied: Hi Juan, thank you for sharing your thoughts! We're happy to hear that you were generally happy with your service visit. We apologize for the frustration you felt about being charged for gas. We would gladly discuss this with you if you'd like to reach out to us directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com
Google Review
- February 03, 2020
Response from the owner Replied: Jovany,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Cutler Bay!Daniel Baster, Sales Manager 305-278-6113Daniel.baster@mbcutlerbay.com
Cars.com Review
- February 03, 2020
Ira Jones was truly exceptional! Very professional service and easy to work with, communication was clear, no pressure or feeling rushed. Best buying experience ever, highly recommend Ira at Mercedes Benz of Cutler Bay.
Dealer response from DealerRater Replied: Hi Katherine, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and please don't hesitate to reach out if you need anything else. Daniel Baster Sales Manager 305-278-6113, Daniel.baster@mbcutlerbay.com
Google Review
- February 02, 2020
After reading the many excellent reviews about this dealer I decided to take my 2016 E400A cabriolet for a service to this dealer. Of course they recommended the add on services, which I accepted. One of them was a brake fluid flush. Two days after picking up the car I washed it and I wiped the...
Google Review
- February 02, 2020
Google Review
- February 02, 2020
Left by Victor M.
Google Review
- February 01, 2020
Left by Rebecca W.
Cars.com Review
- February 01, 2020
Left by Santuzza T.
Happy to experienced the traditional TLC and Service Quality of Maintenance Service at Mercedes - Cutler Ridge (FL) dealership! Service Mgr. Ruben Abreu continues to be the best Member of the MB Service Dept. He is 10!
Google Review
- February 01, 2020
Google Review
- February 01, 2020
Left by Amanda N.
Google Review
- January 31, 2020
Left by Mercedes B.
Google Review
- January 31, 2020
Google Review
- January 31, 2020
Very helpful, great communication and status of work progress and coordination with insurance provider. After a week since the work was completed...I am very satisfied.
Cars.com Review
- January 30, 2020
Inexperienced excellent service. I was very happy with my experience at Mercedes as a first time buyer.
Google Review
- January 30, 2020
Cars.com Review
- January 30, 2020
Left by David J.
Customer service is exceptional and all employees that I dealt with gave me the sense of personal service and it was a true pleasure. They made the process very simple and easy and got me in an out expeditiously. It is very obvious that this dealership follows the example set forth by their...
Google Review
- January 29, 2020
Google Review
- January 29, 2020
Cars.com Review
- January 28, 2020
As always attention from people were great, particularly from Adrian Lee who is taking care of my car.
Google Review
- January 27, 2020
Left by Carla K.
My husband and I both purchased vehicles at this dealership and I must say it was the most relaxing and hassle free car buying experience ever. Ira Jones was attentive, accommodating and dedicated. It was great leaving with a smile and two new vehicles. I would highly recommend Mercedes Benz of...
Cars.com Review
- January 27, 2020
Left by Juanita F.
WITH THE EXCEPTION OF MY SCHEDULED APPOINTMENT WAS NOT IN THE SYSTEM EVEN THOUGH I RECIEVED AN EMAIL CONFORMATION, AFTER THAT WAS RESOLVED EVERYTHING ELSE WAS GREAT.
Yelp Review
- January 26, 2020
I am writing this review on the behalf of my wonderful experience with the Service Manager Ruben Abreu. I recently took my vehicle in to change my airbags which were defective from the takata recall.. and the original service expert who was in charge of addressing my vehicle and any concerns I have...
Google Review
- January 25, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 25, 2020
Always exceptional service!!
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 24, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 24, 2020
Left by Sujhail C.
Exceptional service form the moment we walked in. Janyll was patient and offered her expertise, and helped me into the perfect upgrade under 3 hours on a Saturday! Thanks Janyll and the whole staff at MB Cutler bay! You make the difference!
Cars.com Review
- January 24, 2020
Outstanding customer service from start to finish! Excellent responsiveness, attention to detail and efficiency. We will continue to buy all our cars from this dealership.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Left by Lisset R.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Left by Zalina M.
Mr. Luis Guitterez is amazing and greatBest General Manager goes above and beyond exceeding in meeting customers expectations. The Best General Manager!!!!Also Jennie in collision repair has world class customer service she is very friendly and always willing to help.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Yelp Review
- January 23, 2020
I had the opportunity to meet the General Manger Mr. Luis Gutierrez at Mercedes Benz of Cutler Bay . Mr. Gutierrez exceeded my expectations he was willing to go above and beyond to make me happy. He took the extra time from his busy schedule to listen to my concerns and welcome me into MB...
Cars.com Review
- January 23, 2020
I was treated so well by Kevin and Roger from repair, I was very satisfied and pleased. Roger was exceptional in repairing my car in under the estimated cost, giving me a discount certificate, making my car look beautiful while being very kind and professional! I had excellent service, despite my...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 22, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 22, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
I took my car for service, it was returned the next day, so I got a loaned car as a courtesy. I picked up my car the next day, and took the expressway home. Five minutes into my drive, the car developed a loud noise, so I stopped and eventually called roadside assistance. They were reassuring and...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
Amazing experience as always. Everyone is super nice
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
People and staff very accommodating. After a lengthy delivery time, Cutler Bay made every reasonable effort to make me a happy customer.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
I had a spur of the moment problem and my service manager helped me so that Mercedes took my need immediately.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 22, 2020
I had the best experience I couldve possibly had. The best service is at Mercedes-Benz of Cutler Bay. I highly recommend for everyone who is seeking the best attention the best deal to go here.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 21, 2020
Left by Karla O.
(Translated by Google) I would not renew my read in this place. If you sell and do not help customers after they sold you, you get ready asYou can and technical service too.The manager only serves to ensure the sale another seller more they tell you that they will help you with the miles and others...
Cars.com Review
- January 21, 2020
Left by Tamara H.
Showed up without an appointment and was immediately assisted by the service individuals who were very pleasant and polite. Told them didn't have appointment and my advisor was Robert Damas. Robert saw me and immediately came out to see what was the problem. He took care of the issues and I was...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Cars.com Review
- January 21, 2020
Left by Sandra V.
I live in Miami Beach but do not mind at all driving the long way to CB. the reason: mi advisor Charlie Rodriguez, such a professional, kind and always open to listen to me. I've owned MB since 1990 but I can tell the difference between Charlie and the service at CB and the rest of the...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 20, 2020
Left by Farah M.
Response from the owner Replied: Thank you, Farah. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 18, 2020
Response from the owner Replied: Thank you, Juan. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 18, 2020
Left by Javier V.
Response from the owner Replied: Thank you, Javier. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 17, 2020
Left by Jorge M.
Google Review
- January 17, 2020
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 17, 2020
I wanted my tires replaced. Ramon took care of me. He arranged for me to get a loaner vehicle. The loaner process went smoothly. The loaner people set me up with a GLS similar to mine with no hassle and minimal wait-time. The pick-up of my vehicle was flawless
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Ramon is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- January 17, 2020
you can trust this Dealership for any Repair they did repair my C300
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 16, 2020
Great experience buying car s from Mercedes Benz of Cutler Bay
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 15, 2020
Left by Donny D.
Sergio Serrano was very knowledgeable and helpful in my purchase of my vehicle. Thank you very much!
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Sergio is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 14, 2020
Left by Mauro A.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 14, 2020
Left by Javier D.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 14, 2020
Left by Antonio M.
Excellent Service and Customer Support as always.
Google Review
- January 13, 2020
Left by Carmen C.
Response from the owner Replied: Thank you, Carmen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 12, 2020
Friendly facilities. Work was done on time and so far without issues.
Google Review
- January 12, 2020
Response from the owner Replied: Thank you, Susanna. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 11, 2020
Left by Albert R.
Response from the owner Replied: Thank you, Albert. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Left by Hilda C.
Response from the owner Replied: Thank you, Hilda. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Thank you, Mr. Robert Damas, for taking the time to address my needs and keeping me updated throughout. You are most appreciated and the primary reason I would return in the future.
Response from the owner Replied: We are so glad to hear that Jorge. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 09, 2020
(Translated by Google) Bad attention, they treated me reluctantly(Original)Mala atencin, me atendieron de mala gana
Response from the owner Replied: (Translated by Google) We are very sorry that you had this experience. It is our priority that our customers always have an incredible experience. Please if you can contact us at phone # (786) 232-0364 so we can find a positive solution. Thank you.(Original)Sentimos mucho que hayas tenido esta experiencia. Es nuestra prioridad que nuestros clientes siempre tengan una experiencia increble. Por favor si te puedes comunicar con nosotros al telfono # (786) 232-0364 para que podamos encontrar una solucin positiva. Muchas gracias.
Google Review
- January 07, 2020
Thank you, Roman and the MBCB team for making maintenance painless. Appreciate the professionalism and personal service!
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 06, 2020
Left by Lusbiely D.
Response from the owner Replied: Thank you, Lusbiely. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 06, 2020
For some reason this business is sending all of Jason's private information to me. It's a good thing I'm not a criminal or I could do all kinds of things with his address, photo, driver's license, etc. I have repeatedly told them but they insist on sending everything to my email address.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (786) 232-0364 so that we can work to provide a positive outcome.
Cars.com Review
- January 05, 2020
Robert is a friendly and profesional service advisor. Five stars for Robert Damas.
Dealer response from DealerRater Replied: We are so glad to hear that Alfredo. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 04, 2020
Wonderful 5 star service all they way. Our sales rep Yanel was wonderful and so knowledgeable.
Response from the owner Replied: Thank you, Alina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Patti. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Denise. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Ivette. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Response from the owner Replied: Thank you, Yacsunay. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 04, 2020
Adrian Lee is an awesome service advisor!!!! Recommend him every time. All staff is awesome and helpful. Ariel is the best loaner guy for all of Mercedes. Always takes care of the clients.
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 03, 2020
Thank you, Roman and the MBCB team for making maintenance painless. Appreciate the professionalism and personal service!
Google Review
- January 03, 2020
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 03, 2020
Response from the owner Replied: Thank you, Carmen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 02, 2020
Great cuales person to deal and will come back and refer more clients.
Dealer response from DealerRater Replied: Thank you, Fernando. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 01, 2020
Response from the owner Replied: Thank you, Chrishae. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Ana maria D.
Response from the owner Replied: Thank you, Ana. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Kahlil O.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Rafael N.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 30, 2019
Good selections of Mercedes
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 30, 2019
Gabriel in the parts department went above and beyond to help us locate a part that was nowhere to be found. Kudos for having such dedicated staff, Mercedes Benz of Cutler Bay .
Response from the owner Replied: We are so glad to hear that. We agree that Gabriel is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 29, 2019
Left by Jericho B.
I visited for service and this is the dealership where I have purchased my last 2 cars and where I will be visiting to purchase my next car. Kevin Laplanche our service advisor was excellent as always. The Mercedes Cutler Bay dealership is a pleasure to visit. The entire dealership always goes...
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 28, 2019
Left by Lisa K.
The scheduled service was performed as expected. I was able to secure a loaner vehicle. This dealership by far the best customer service I have ever experienced.
Dealer response from DealerRater Replied: Thank you, Lisa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 28, 2019
Left by Mayda H.
I have been buying at Cutler Bay for the past 3 years, this would be our 3rd vehicle with our salesperson. Maribel understands our needs and is always quick, friendly an polite. Would definitely recommend her to anyone looking for a Mercedes Benz. They had all the colors for me to chose from and...
Dealer response from DealerRater Replied: We are so glad to hear that Mayda. We agree that Maribel is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Carolyn. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Left by Eamon D.
Response from the owner Replied: Thank you, Eamon. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 24, 2019
I want to congratulate Andrew for exceptional customer service. He really made a very frustrating and challenging day more tolerable. In spite of my rudeness, he never lost his composure and provided me with the assurance that he would take care of the problem, and he did! I was a very difficult...
Dealer response from DealerRater Replied: We are so glad to hear that, Rebecca. We agree that Andrew is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 23, 2019
Left by Ricardo C.
Response from the owner Replied: Thank you, Ricardo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 23, 2019
Service was exceptional! Thank you so much!
Response from the owner Replied: Thank you, Jackie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 22, 2019
Left by Luis M.
Response from the owner Replied: Thank you, Louis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 22, 2019
Left by Elena G.
Response from the owner Replied: Thank you, Elena. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 21, 2019
Response from the owner Replied: Thank you, Tony. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 21, 2019
Left by Eider C.
Response from the owner Replied: Thank you, Eider. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 20, 2019
I bought 2017 Mercedes-Benz Sprinter and the paint in the hood is discoloring. My Service advisor recommended to call directly to Mercedes-Benz and find out if they could solve the problem.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (786) 232-0364 so that we can work to provide a positive outcome.
Cars.com Review
- December 19, 2019
Great experience purchasing a certified pr owned No issues very smooth transaction
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
A+ service every time i go
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Mala atencin, me atendieron de mala gana
Response from the owner Replied: (Translated by Google) We are very sorry that you had this experience. It is our priority that our customers always have an incredible experience. Please if you can contact us at phone # (786) 232-0364 so we can find a positive solution. Thank you.(Original)Sentimos mucho que hayas tenido esta experiencia. Es nuestra prioridad que nuestros clientes siempre tengan una experiencia increble. Por favor si te puedes comunicar con nosotros al telfono # (786) 232-0364 para que podamos encontrar una solucin positiva. Muchas gracias.
Google Review
- December 19, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 18, 2019
Left by Anthony P.
Easy process. No haggling. State of the art facilities and excellent customer service. The sales manager Danny and the sales person Jose are the best.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 17, 2019
It was a great experience. Everyone was extremely helpful and informative. Oliver Ortiz, the Sales Manager, is the best and Adrian Lee in maintenance is also very helpful and polite.
Response from the owner Replied: We are so glad to hear that. We agree that Oliver and Adrian are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 17, 2019
Left by Lisa C.
Response from the owner Replied: Thank you, Lisa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 16, 2019
Left by Challenger I.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Google Review
- December 14, 2019
I went to your location at Cutler Bay to get a full set of tire and I was help by Romn Hernadez. I really recommend this gentleman for any assistance, wonderful wait to treat costumers. Hat off. It was a very good experience. Thank you Romn Hernandez
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 13, 2019
Left by Alleneeka B.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 11, 2019
I had been searching for the right car for about a week to trade in my lease. After exploring various options, we finally found a car that would fit both my budget and liking. I worked with the sales representative Emiliano, and he was wonderful! He was very patient and advocated for me as a...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 11, 2019
My service advisor, Adrian, always goes above and beyond. I am always taken care of and he makes the process easy and quick.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Best customer service bar none.
Response from the owner Replied: Thank you, Patricia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Left by Michael L.
Great experience. Oscar Yanes and Ira Jones were the best. Highly recommend.
Response from the owner Replied: Thank you, Michael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Left by Richard V.
Response from the owner Replied: Thank you, Richard. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 10, 2019
Excellent Service and attention, Kevin Laplanche and Dave are the best. Unfortunately I do not know the name of every single person I came in contact with but great people.
Dealer response from DealerRater Replied: Thank you, Peter. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 09, 2019
Visiting Cutler Bay to receive a service is an incredible experience! The attention is top notch. They are truly professional, knowledgeable, respectful and courteous! I really love that dealership! One of the best!
Google Review
- December 07, 2019
Left by Krishna K.
Response from the owner Replied: Thank you, Krishna. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 06, 2019
Response from the owner Replied: Thank you, Adrian. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 04, 2019
Left by Alexis P.
I went to the dealer with no intention to lease any car, just wanted to know if you had the new electric car to take a look at it, then I loved a different car and ask for a vendor, Frank Aguilera was the one who attended me. He was beyond amazing, very knowledgeable and convincing, I like the fact...
Dealer response from DealerRater Replied: Thank you, Alexis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 04, 2019
As usual great experience. Brought my parent with us and they purchased a new car the same day.
Dealer response from DealerRater Replied: Thank you, Clayton. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Response from the owner Replied: Thank you, Filipe. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Yaimi C.
Response from the owner Replied: Thank you, Yaimi. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Elizabeth B.
As always, this is the best Mercedes Benz dealership. You arent treated like another number, but like family. I came in trying to get out of my lease and the process was extremely easy. Oliver, Janyll and Jack are the best at what they do and provided me more than exceptional customer service. Im...
Response from the owner Replied: Thank you, Elizabeth. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 04, 2019
Left by Aranhi Q.
OLIVER ORTIZ IS THE BEST SALES PERSON, EXCELLENT PERSON, AND I CONSIDER HIM MY FRIEND JACK MITRANI IS VERY PROFESSIONAL THESE TWO AGENTS REPRESENT THE MERCEDES RELATIONSHIP I HAVE WITH MY FAVORITE PLACE IN MIAMI THE MERCEDES DEALERSHIP IN CUTLER BAY. THE BEST PLACE TO VISIT WHEN YOU ARE...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 03, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 02, 2019
Left by Challenger I.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Google Review
- December 01, 2019
Google Review
- December 01, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 01, 2019
Excellent service from the greeters, to the people responsible for the rental of the cars and the workers who explain the features of the loaner. Robert Damas is always courteous and patient with us.
Response from the owner Replied: We are so glad to hear that Nancy. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 01, 2019
Herbert has great customer service and super helpful. I always have a great experience there and leave very happy.
Dealer response from DealerRater Replied: We are so glad to hear that Ana. We agree that Herbert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 01, 2019
Left by Jessica M.
Always a pleasure. Thank you!
Response from the owner Replied: Thank you, Jessica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 28, 2019
Left by Arturo E.
(Translated by Google) tremendous attention and very professional(Original)tremenda atencin y muy profesionales
Response from the owner Replied: (Translated by Google) Thank you. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- November 28, 2019
Left by Yamil M.
Very enjoyable experience. Jack was very helpful in getting exactly what I wanted will be back.
Response from the owner Replied: We are so glad to hear that Yamil. We agree that Jack is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 26, 2019
Left by Challenger I.
Amazing staff and super professional. Met with JP, Sales Agent and he was super cool. Secured a great deal on a lease for a 2019 C300 for my wife. Ask for JP and I guarantee, you will get the best deal.11/26/19 Amazing service! I leased this car for my wife and she took it in for service last week....
Google Review
- November 26, 2019
This place is AMAZING!!! Visit the dealer and you will see what all the hype is about. The service department is one of the best and you are in and out with a courtesy loaner and or your vehicle repaired. I will definitely be coming back to this dealer for all my Mercedes Benz service needs.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 25, 2019
Left by Andrew A.
Always excellent service. Service Advisor Kanzki is very professional and knowledgeable. Salesperson Carman Arrazola is also very professional and knowledgeable.
Google Review
- November 25, 2019
EXCELLENT SERVICE. ROMAN HERNANDEZ WAS OUTSTANDING FROM THE START TO FINISH. I HAVE NEVER HAD SUCH GREAT SERVICE. GREAT JOB TO THE TEAM .MAJOR IMPROVEMENT FROM A YEAR AGO.WE WILL STAY WITH MERCEDES-BENZ OF CUTLER BAY.
Response from the owner Replied: We are so glad to hear that. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 25, 2019
Left by Carlos A.
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 24, 2019
Left by Arturo E.
tremenda atencin y muy profesionales
Google Review
- November 24, 2019
Response from the owner Replied: Thank you, Karen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 23, 2019
Left by Kurt T.
I was very pleased with the fast service and the attention to detail by the entire team. My Service Manager, Herbert Kanzki was particularly helpful in sorting out some confusion with my service records. He definitely went way beyond my expectations, and is an excellent example of the quality...
Response from the owner Replied: We are so glad to hear that Kurt. We agree that Herbert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 23, 2019
Response from the owner Replied: Thank you, Pamela. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 22, 2019
Purchased a c class. Great staff and the best Mercedes dealer.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you, Itzia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 21, 2019
(Translated by Google) It is the worst thing that happened to me. To sell the car all very beautiful. But if anything is broken even if I have a guarantee, the attention is the worst in the world, I will never go again(Original)Es lo peor que me ha pasado. Para vender el carro todo muy bonito. Pero...
Response from the owner Replied: (Translated by Google) We are very sorry that you had this experience. It is our priority that our customers always have an incredible experience. Please if you can contact us at phone # (786) 232-0364 so we can find a positive solution. Thank you.(Original)Sentimos mucho que hayas tenido esta experiencia. Es nuestra prioridad que nuestros clientes siempre tengan una experiencia increble. Por favor si te puedes comunicar con nosotros al telfono # (786) 232-0364 para que podamos encontrar una solucin positiva. Muchas gracias.
Google Review
- November 20, 2019
Service is Always a pleasure at Mercedez Benz in Cutler Bay
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 19, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 19, 2019
Service department is fantastic.
Google Review
- November 19, 2019
Left by Lillian R.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 18, 2019
Es lo peor que me ha pasado. Para vender el carro todo muy bonito. Pero si se rompe cualquier cosa aunque tenga garanta la atencin es la ms mala del Mundo nunca ms vuelvo a ir
Google Review
- November 18, 2019
Stay away they fix your car and will not stand behind there work
Google Review
- November 17, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 17, 2019
Good communication. Easy to deal with. Exceeded expectations!
Dealer response from DealerRater Replied: Thank you, Tim. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 17, 2019
I had a wonderful experience from the very beginning to the end. The dealership employees were all very friendly and professional. The dealership was also very well kept and felt welcoming. It was a pleasure purchasing my Mercedes from Albert. He made my purchase painless and enjoyable. Wonderful man!
Dealer response from DealerRater Replied: We are so glad to hear that. We agree that Albert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 16, 2019
Left by John S.
Response from the owner Replied: Thank you, John. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 16, 2019
Left by Miguel S.
Response from the owner Replied: Thank you, Miguel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 16, 2019
Response from the owner Replied: Thank you, Alberto. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 16, 2019
I love my new car and I had a fantastic experience at Mercedes Benz of cutler bay, they have an excellent customer service from the receptionist, the sales representative, the finance advisor to the sales manager, all very friendly and helpful staff. They respect your time and work with you so you...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 16, 2019
Left by Regina G.
Service at Mercedes-Benz Cutler Bay is always excellent. If a customer isnt satisfied or has a concern they take the necessary steps and time to correct and to ensure satisfaction. I actually enjoy coming to this dealer because of the genuine interest that the service team displays.
Dealer response from DealerRater Replied: Thank you, Regina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Response from the owner Replied: Thank you, Julio. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Response from the owner Replied: Thank you, Gustavo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Maria B.
Roman was very helpful.Love my car !!
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Response from the owner Replied: Thank you, Luz. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Victor R.
Response from the owner Replied: Thank you, Victor. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Luis B.
Response from the owner Replied: Thank you, Luis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Love the place, love the staff... just perfect!!
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Mario. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Everything went extremely smooth purchase wise. However, I do need to head over to the dealer for some little things I need someone to look at and reset or show me what to do.
Response from the owner Replied: Thank you, Francella. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 11, 2019
Response from the owner Replied: Thank you, Paul. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 10, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 09, 2019
(Translated by Google) I had a bad experience today was my husband For a simplicity and ended up breaking the helm of the car which the workers later contradicted each other, He asked to speak with the manager who never appeared, never assumed his mistake and not even an apology, Very Unprofessional...
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3350 so that we can work to provide a positive outcome. Thank you, Raydel Leon
Google Review
- November 09, 2019
Cars.com Review
- November 09, 2019
Truly amazing. Got on the phone as soon as i got my car to tell my husband what a great experience.
Dealer response from DealerRater Replied: Thank you, Jessica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 09, 2019
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 07, 2019
Tuve una mala experiencia hoy fue mi esposo Por una sencillez y le terminaron rompiendo el timn del carro el cual los trabajadores despus se contradecan entre si, El pidi hablar con el manager cual nunca apareci, nunca asumieron su error y ni siquiera una disculpa, Muy poco profesional estamos ...
Yelp Review
- November 07, 2019
MB of Cutler Bay ( where I feel like family ) is a great extension of MB of Coral Gables ( my first MB family ) with its own vision, and powerful ledership in every single department. The service deparment is being led by one of the best service managers I have ever dealt with, Mr Ruben Abreu is a...
Google Review
- November 07, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 06, 2019
Left by Daniel H.
(Translated by Google) The experience was good only that the work in the vehicle is very expensive(Original)La experiencia fue buena solo que cobran muy caro la labor en el vehculo
Response from the owner Replied: (Translated by Google) Thank you. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- November 06, 2019
Quick service and they were very friendly. They also,advised me what needed to be looked at for my car in the near future. Glad they are looking out for me.Irene
Response from the owner Replied: Thank you, Irene. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 06, 2019
This is the best MB service dealer in south Florida. Thanks to Roman, Jay and Andrew. Keep up the good work!
Response from the owner Replied: Thank you, John. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 06, 2019
Left by Emilia D.
Response from the owner Replied: Thank you, Emilia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 05, 2019
Response from the owner Replied: Thank you, Sebastian. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 05, 2019
Left by Daniel H.
La experiencia fue buena solo que cobran muy caro la labor en el vehculo
Cars.com Review
- November 04, 2019
Great experience, highly recommended! Ask for Laura Delgado!
Dealer response from DealerRater Replied: We are so glad to hear that, Amaya. We agree that Laura is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 04, 2019
I left with a Big Smile and keys to my 2020 CLA.
Response from the owner Replied: Thank you, Genny. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 03, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 03, 2019
What amazing Service they provide
Response from the owner Replied: Thank you, Alexis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 03, 2019
Left by Donna C.
Remarkable service and in particular Roman Fernandez. Bright, helpful, courteous, always returning calls and inquiries promptly, or if busy or unavailable, his manager will respond quickly! Inasmuch as our salesman is no longer with Mercedes Benz of Cutler Bay, we are most comfortable to have Roman...
Response from the owner Replied: We are so glad to hear that Donna. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- November 02, 2019
Outstanding service. Initially I was told it could take a week for the job to be completed, and it was done in 24 hours.
Dealer response from DealerRater Replied: Thank you, Joe. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 01, 2019
Left by Alfredo F.
Response from the owner Replied: Thank you, Alfredo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 01, 2019
My GLC was left looking and feeling brand new. The service is exceptional and the parts that were ordered arrived within the day. Very impressed.
Dealer response from DealerRater Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 31, 2019
The vehicles and service here is great, except for the customer service skills of the manager, Daniel. Since I'm switching over from BMW, I needed a little more help and guidance from the advisors on which vehicle to choose from, but Daniel came off as very hostile and rude. I'm not sure if this...
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3350 so that we can work to provide a positive outcome. Thank you, Raydel Leon
Google Review
- October 31, 2019
Left by Richard K.
Although, the service attendants are very professional, my GL 450 has been an absolute disappointment. 10 times I have brought my GL-450 in for service with regard to the over heating warning lights. 10 different times they told me it was the hoses, the fluid levels, the radiator cap, etc.... now...
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3350 so that we can work to provide a positive outcome. Thank you, Raydel Leon
Google Review
- October 31, 2019
Very good and very helpful staff. Great dealership experience. Special thanks to Albert Torres, Vanessa from Finance and Oscar , the sales manager . Keep up the good work guys!
Response from the owner Replied: Thank you, Dante. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 30, 2019
Response from the owner Replied: Thank you, Juan. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 30, 2019
Left by Martin V.
Response from the owner Replied: Thank you, Martin. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 30, 2019
Great service. Robert who took care of me was very efficient, always answering my questions in a kind and fast way.
Google Review
- October 29, 2019
Response from the owner Replied: Thank you, Maggie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 29, 2019
Rubin, Svc Mgr is always outstanding last night the main building was locked and I had to use the bathroom facilities so he came and unlocked that building for me.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 28, 2019
Response from the owner Replied: Thank you, Niry. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 27, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 27, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 27, 2019
Left by Eliuth S.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 27, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 27, 2019
Shopping for a new car can be a tedious ordeal, but at Mercedes Benz of Cutler Bay its always a pleasure!
Dealer response from DealerRater Replied: Thank you, Madeleine. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 26, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 26, 2019
Left by Pedro B.
Response from the owner Replied: Thank you, Pedro. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 25, 2019
I took my car in for service...I had an appointment and my service representative was there ready for me (Robert Damas) my car was ready in two hours. Meanwhile I enjoyed a pleasant time reading with coffee, water, etc... also goodies. Nice day!
Dealer response from DealerRater Replied: Thank you, Mary. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 25, 2019
For me is the best customer service that I had.I am very happy with my car and the service that I received . I recommend to every body this place.
Dealer response from DealerRater Replied: Thank you, Gisela. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 24, 2019
Perfect buying experience. Laura is an excellent sales associate. She explains every detail carefully and takes lots of time with you. Laura follows up to make sure you are satisfied and takes great time to arrange each step of the care buying experience. All the staff are amazing and ready to help...
Dealer response from DealerRater Replied: We are so glad to hear that George. We agree that Laura is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 23, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Left by Brandon C.
Response from the owner Replied: Thank you, Brandon. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Left by Susan D.
Response from the owner Replied: Thank you, Susan. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you, Perli. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you, JC. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 22, 2019
My expiriience was outstandimg, so frenly like a family,
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 20, 2019
Left by Anthony A.
Response from the owner Replied: Thank you, Anthony. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 19, 2019
Google Review
- October 18, 2019
(Translated by Google) Charlie is very professional(Original)Charlie es muy profesional
Response from the owner Replied: (Translated by Google) Thank you. Yudelcy We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Yudelcy. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- October 18, 2019
Charlie es muy profesional
Google Review
- October 18, 2019
I love this service department and especially my service advisor Herbert. Everyone is efficient, polite and tries to be as helpful as possible. I highly recommend Mercedes-Benz of Cutler Bay Service Department.
Response from the owner Replied: We are so glad to hear that Paula. We agree that Herbert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 17, 2019
Response from the owner Replied: Thank you, Janet. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 17, 2019
Mercedes Benz of Cutler Bay is one of the best if not the best dealer that offer expertise and great knowledge to give a great customer service experience. Everything starts with the service manager Mr. Abreu to the my service professional Mr. Gansky, to the loaner vehicle professional Mr. Ariel,...
Dealer response from DealerRater Replied: Thank you, Max. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 17, 2019
Left by Yaritza Z.
Beautiful dealership, Excellent service, and completely satisfied with my new car! Janyll H. went above and beyond to answer all of my questions as well as make sure I was happy with my purchase! Thank you Janyll! I love my 2019 A-Class
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 16, 2019
Great service, my service advisor Roman, goes above and beyond to ensure that we understand the needs of or vehicle.
Dealer response from DealerRater Replied: We are so glad to hear that Francisco. We agree that Roman is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- October 15, 2019
Adrian Lee Sang makes every dealer visit at the service department a breeze and so easy and enjoyable. I would recommend this dealer for any of your Mercedes needs.
Dealer response from DealerRater Replied: Thank you, Ariel! We're glad we made your visit an easy, enjoyable one!
Google Review
- October 14, 2019
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3350 so that we can work to provide a positive outcome. Thank you, Raydel Leon
Google Review
- October 13, 2019
Left by Michael P.
I enjoyed having the car picked up at Deering Bay
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 12, 2019
Response from the owner Replied: Thank you, Kathleen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 12, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 12, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 12, 2019
Response from the owner Replied: Thank you, Rosina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 12, 2019
Good customer service. Friendly and speedy vehicle loaner service appreciated too.
Google Review
- October 11, 2019
They try to sell you tires, and tell you that the problem that the car have have nothing to do with the front tires that got damaged.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3350 so that we can work to provide a positive outcome. Thank you, Raydel Leon
Google Review
- October 11, 2019
good service but over priced
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 11, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 10, 2019
My service advisor, Kevin Laplanche,always manages to exceed my expectations. The entire staff, sales and service, really know how to deliver the WOW factor.
Google Review
- October 10, 2019
(Translated by Google) Very clean and welcome enjoyable !!(Original)Muy limpio y la bienvenida amena!!
Response from the owner Replied: (Translated by Google) Thank you. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- October 10, 2019
This place is amazing. They are all about their customers and makingbthem happy
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 10, 2019
I was helped by Ira Jones, and his customer service was excellent that is why we when back to purchase our second car from the dealer because of his excellent service
Cars.com Review
- October 10, 2019
My car rep, Robert Damas, does a fantastic job of taking care of my car.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 10, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 10, 2019
sale service excellent, a bit pricey, but good.
Cars.com Review
- October 10, 2019
Roman took care of my first year service quickly and efficiently. Pleasant relaxing experience.
Google Review
- October 09, 2019
(Translated by Google) Excellenteeeeeee all 1000% recommended that level that patients treat super gentle and help 100% to leave you pleased with the best ...(Original)Excelenteeeeeeee todo 1000% recomendados que nivel que pacientes trato sper gentil y ayudan 100% a que salgas complacido con lo...
Response from the owner Replied: (Translated by Google) Thank you. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- October 09, 2019
Excelenteeeeeeee todo 1000% recomendados que nivel que pacientes trato sper gentil y ayudan 100% a que salgas complacido con lo mejor...
Google Review
- October 09, 2019
Response from the owner Replied: Thank you, Jose. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 08, 2019
Muy limpio y la bienvenida amena!!
Google Review
- October 08, 2019
purchasing our second Mercedes from your location has been a great experience Ira Jones, treat us like a member of the family, because of the treatment that we receive from Ira we will continue to purchase our future cars from him. Excellent service !!!! great job Ira
Response from the owner Replied: We are so glad to hear that Jose. We agree that Ira is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- October 07, 2019
Always a pleasure to deal with Carmen Arrazola A true professional to negotiate with.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 07, 2019
Left by William S.
Very professional and friendly staff
Response from the owner Replied: Thank you, William! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 06, 2019
Left by Ailed A.
Kevin was very helpful and easy to deal with. Great service.
Google Review
- October 06, 2019
Left by Gilberto N.
Response from the owner Replied: Thank you, Gilberto! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 05, 2019
Cars.com Review
- October 05, 2019
Left by Alexander H.
My family has been buying Mercedes from Carmen for many years and she never disappoints. Great service.
Dealer response from DealerRater Replied: Thank you, Alexander. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 05, 2019
Kevin LaPlanche was a great service provider.
Response from the owner Replied: We are so glad to hear that Shawn. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 04, 2019
Response from the owner Replied: Thank you, Helenio! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 04, 2019
This place gets the job done and they are very honest....I highly recommend any type of service to be done here 1st.....
Response from the owner Replied: Thank you, Mandy! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 04, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2019
Left by Elda D.
Response from the owner Replied: Thank you, Elda! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2019
Service advisor was very helpful and courteous. Problem with car resolved satisfactorily
Response from the owner Replied: Thank you, Cesar! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2019
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Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 01, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 01, 2019
Left by Christian I.
Purchased a vehicle from this dealership about a month ago. Beautiful Dealership with exceptional service. I highly recommend you ask for Pablo Garcia, he was very kind and helpful.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 01, 2019
Left by Maggie R.
Google Review
- October 01, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 01, 2019
Left by Carmen P.
My Service Advisor Adrian is the Best. He was able to help me with my car and I took advantage of the promotions they had and it was amazing. My car looks brand new. Also at the rental place, the two gentlemen named John and German gave me exceptional customer service. I have been leasing mercedes...
Response from the owner Replied: We are so glad to hear that! We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 29, 2019
Response from the owner Replied: Thank you, May. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 29, 2019
Left by Pauline G.
Awesome , Adrian best service advisor always kind and helpful . Got in an out in time promised .
Response from the owner Replied: We are so glad to hear that Pauline. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 29, 2019
Left by Kris M.
Response from the owner Replied: Thank you, Kris! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 28, 2019
Mercedes-Benz of Cutler Bay is by far the best service department in Miami. Prompt, friendly, and knowledgable. Everyone from the initial staffer to the service advisor to the courtesy vehicle manager top notch. Mercedes makes an impressive product and the staff is just as good as the product.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 28, 2019
Left by Yoel A.
Response from the owner Replied: Thank you, Yoel! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 28, 2019
Left by Sharonda S.
Response from the owner Replied: Thank you, Sharonda! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 28, 2019
Adrian is THE BEST service adviser. Adrian listens to our concerns/questions regarding our vehicle, always keeps us up to date as to the status of the car and reminds us when the vehicle is due to be serviced. He is the reason we take our vehicle to be serviced there
Response from the owner Replied: We are so glad to hear that! We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 27, 2019
This is my seventh lease car in my whole life and this was the most satisfactory experience on leasing a new car. I specifically drove from Miramar, Fl. where I live to the Mercedes Benz leadership in Cutler bay, Fl. because one of my best friend recommend me a lot one of the sales consultants and...
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 27, 2019
Pretty cozy facilities and waiting rooms and coffee and snack station wonder.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 26, 2019
First I talk with Luis Caldern and he help me to know the best seller there at cutler bay Danny and also he was there even at the end of my day helping me in every single detail with my car,then Danny help me to get knowledge about mercedez benz cars,I finish leasing a A220 4matic 2019 and im...
Response from the owner Replied: We are so glad to hear that! We agree that Luis and Danny are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 26, 2019
As always the experience at Mercedes Benz of Cutler Bay has been outstanding. They are always extremely professionals and the process is always very smooth. It is actually a pleasure to go there.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 26, 2019
My assistant service manager Adrian Lee Sang was very attentive and helpful in diagnosing electrical problem with my automobile, getting me a loaner and kept me updated.
Owner Replied: We are so glad to hear that! We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 26, 2019
Left by Christopher J.
Ill always shop and service all my Mercedes at this dealership
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 26, 2019
Great service, if you have to visit the dealer for some reason please ask for Roman in service. Great service writer .
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Yelp Review
- September 26, 2019
First Luis help me to put me with the right person to lease my New car and also he was there till the end making sure I have a great experience at the dealer,then I meet Danny,he is an a experienced dealer seller who help me to get more knowledge about New Mercedes benz and to get my lease with no...
George P. Replied: We are so glad to hear that! We agree that Luis and Danny are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 26, 2019
Top notch service and buying experience. Salesperson was not pushing the sale but seeking to provided the vehicle I needed at the right price.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 26, 2019
First I talk with Luis Caldern and he help me to know the best seller there at cutler bay Danny and also he was there even at the end of my day helping me in every single detail with my car,then Danny help me to get knowledge about mercedez benz cars,I finish leasing a A220 4matic 2019 and im...
Google Review
- September 25, 2019
Perfect and amazing job in my MB.. thanks
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 25, 2019
MB of Cutler Bay focuses on the customer experience, from the intake process when I drop off my vehicle, to the check out process when I am sent off with a cold bottle of water in my cup holder. Thanks!
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 25, 2019
My experience at mb at cutler bay was the Best Ive ever had. I have leased my cars from 3 other car companies and none of them compared to mb of cutler bay. Janyll Henriquez along with Felipe and the managers did almost the impossible to get the car I wanted. They really worked hard and dedicated...
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 25, 2019
Sergio Serrano was very professional and efficient to close the deal in less than an hour. I think this is the fourth Mercedes I deal with him. Perfect Service.
Owner Replied: We are so glad to hear that! We agree that Sergio is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 25, 2019
MB of Cutler Bay ( where I feel like family ) is a great extension of MB of Coral Gables ( my first MB family ) with its own vision, and powerful ledership in every single department. The service deparment is being led by one of the best service managers I have ever dealt with, Mr Ruben Abreu is a...
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 24, 2019
Left by Robert H.
I want to say how pleased I am with the experience that I had at Mercedes Benz of Cutler Bay. I want to specially thank Carmen Arrazola, Minerva Simeon, and Roberto from the financial end for all of their great service. Carmen assisted with all of my questions and guided me towards the perfect car....
Owner Replied: We are so glad to hear that! We agree that Roberto, Carmen and Minerva are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 24, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 23, 2019
Left by Janie G.
Everyone at Mercedes-Benz of Cutler Bay is professional, knowledgeable and go out of their way to make sure you are treated like family not a transaction. Last Friday I dropped in to have a tire repaired on my E350. Upon arriving I was greeted with by the guys from the service team who are honestly...
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 23, 2019
The process was painless. They were able to keep me within my budget and I got exactly what I wanted. Loving my new toy!
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 22, 2019
Left by Jose S.
Excellent service!! Roberto was very pleasant and informative, took care of all my issues, Also the car loaner representative was very helpful John
Owner Replied: We are so glad to hear that! We agree that Roberto is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 22, 2019
Great service, team, and efficient. Love the cutler bay Mercedes-Benz. Keep up the great job you all are doing.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 22, 2019
Left by Alejandro P.
Response from the owner Replied: Thank you, Alejandro. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 22, 2019
One of the most Beautiful Dealer i have been! Great team Exceptional Customer Service Highly Recommend!
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 22, 2019
Excellent service Robert Damas the service advisor and German Aquino in the loaner department All I have is praise for the way they make the client feel from the moment you drive into the facilities they roll out the red carpet. Keep up the great service. that makes a difference to the client ....
Owner Replied: We are so glad to hear that! We agree that Robert and German are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 19, 2019
I STARTED A PROFESSIONAL (WE ARE A OEM PARTS DEALER) WORK WITH THE YOUNG FABIAN PERULERRO. PARTS ADVISOR AT MBCB.FAST, PROFESSIONAL, GOING BEYOND AND ABOVE HIS JOB. MY STAR. MY BEST DESCOVERY IN MB PARTS IN 2019.
Google Review
- September 19, 2019
Danny made it happen, got my wife the car she wanted.
Response from the owner Replied: We are so glad to hear that! We agree that Danny is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 19, 2019
Great services
Response from the owner Replied: Thank you, Yuly! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Response from the owner Replied: Thank you, Eleisha! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Always a pleasure coming to this shop. Adrian Leesang always so helpful.
Response from the owner Replied: We are so glad to hear that! We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 17, 2019
Left by Adriana L.
Response from the owner Replied: Thank you, Adriana. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 17, 2019
Left by Maickel T.
Excellent services
Response from the owner Replied: Thank you, Maickel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 17, 2019
Left by Gennady K.
Jean Pierre and Oliver were a pleasure to work with. Fair and reasonable with our demands and expectations. Looking forward to purchasing more cars from them.
Response from the owner Replied: We are so glad to hear that Gennady. We agree that Jean Pierre and Oliver are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out!
Google Review
- September 16, 2019
Response from the owner Replied: Thank you, Yeni. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 14, 2019
Response from the owner Replied: Thank you, Denise. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 14, 2019
Google Review
- September 13, 2019
Response from the owner Replied: Thank you, Susana. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Left by Gretchen M.
Response from the owner Replied: Thank you, Gretchen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Response from the owner Replied: Thank you, Alex. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Left by Rene V.
Response from the owner Replied: Thank you, Rene. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 13, 2019
I STARTED A PROFESSIONAL (WE ARE A OEM PARTS DEALER) WORK WITH THE YOUNG FABIAN PERULERRO. PARTS ADVISOR AT MBCB.FAST, PROFESSIONAL, GOING BEYOND AND ABOVE HIS JOB. MY STAR. MY BEST DESCOVERY IN MB PARTS IN 2019.
Response from the owner Replied: We are so glad to hear that. We agree that he is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 13, 2019
every time I bring my car there I never leave paying less the $500 for a simple service B (oil change). communication is horrible, how are they trying to give me a non Mercedes for a loaner because of my insurance? and they charge u how much for what work? none of it makes sense. I pay almost 1k a...
Cars.com Review
- September 13, 2019
Service was exceptional as usual! Keep up the great team and work!
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 12, 2019
Ive never had a better experience purchasing a car at a dealership and Danny gave me the best service
Google Review
- September 12, 2019
Response from the owner Replied: Thank you, Nebur!
Cars.com Review
- September 12, 2019
Kevin was amazing handling the service of my car, not only for the mechanic part, but also because the security of my family and me. He was very comprehensive
Owner Replied: We are so glad to hear that. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- September 11, 2019
Prompt, courteous, efficient service. 5 Star rating throughout.
Owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 10, 2019
Left by Marie C.
Response from the owner Replied: Thank you, Marie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 10, 2019
Response from the owner Replied: Thank you, Diane. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 09, 2019
Response from the owner Replied: Thank you, Aileen. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 09, 2019
Excellent!
Response from the owner Replied: Thank you, Jeannine! We hope to see you again soon!
Google Review
- September 07, 2019
This is my third MB. I can't say enough about the service at MB of Cutler Bay. They go above and beyond to provide the best service. Ira Jones my salesperson for the third time is amazing. Ira is very professional, and does the impossible to help his customers.
Response from the owner Replied: Thanks, R! We're glad we're your first choice!
Google Review
- September 07, 2019
Ive never had a better experience purchasing a car at a dealership and Danny gave me the best service
Response from the owner Replied: Thank you, Gureisha! We're happy to hear you had an awesome experience at our dealership!
Cars.com Review
- September 07, 2019
salesperson lost a deal. she took us out in parking lot. who buys a car after test driving in parking lot. when we asked to go out on road, on highway. she refused. when we insisted, she said she needed license plate. why didnt get it before.. test drive 101. and she didnt even know how to close the...
Owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3299 so that we can work to provide a positive outcome. Thank you, Daniel Baster
Cars.com Review
- September 07, 2019
First service waited for it to be completed. Finished on time and Adrian was very good
Owner Replied: We are so glad to hear that. We agree that Adrian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 06, 2019
every time I bring my car there I never leave paying less the $500 for a simple service B (oil change). communication is horrible, how are they trying to give me a non Mercedes for a loaner because of my insurance? and they charge u how much for what work? none of it makes sense. I pay almost 1k a...
Google Review
- September 06, 2019
Left by Chrystal M.
Response from the owner Replied: Thanks for the 5 stars, Chrystal!
Google Review
- September 06, 2019
Left by Denie H.
Adrian in service is amazing! Everything was handled so well. Super happy!
Response from the owner Replied: Thanks, Denie! We think Adrian is amazing, too.
Cars.com Review
- September 06, 2019
Left by Sandra C.
My service advisor Mr.Kevin LaPlance was exceptional. I always am very informed and have always received excellent service from him. His knowledge and professionalism is very good.
Owner Replied: We are so glad to hear that. We agree that Kevin is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 05, 2019
Left by Ismael P.
Response from the owner Replied: Thank you, Ismael!
Google Review
- September 05, 2019
Left by Adilys Y.
Response from the owner Replied: Thanks, Adilys!
Google Review
- September 04, 2019
Left by Nadir E.
As always... They went above and beyond for me with servicing my vehicle!!! I won't ever get a different brand... Wendy is amazing!!!!
Google Review
- September 04, 2019
Response from the owner Replied: Thank you for the rating, Dayris!
Google Review
- September 04, 2019
Left by Lottie J.
Response from the owner Replied: Thanks, Lottie!
Google Review
- September 04, 2019
Google Review
- September 04, 2019
Ira Jones, my Sales Consultant was awesome.He was extremely patient, personable, knowledgeable and polite. It took me several hours to decide, although I knew what I came to buy. But when I spotted a smaller car and decided to switch, he helped me wade through the pros and cons. He was amazing! ...
Response from the owner Replied: Thank you, A H! We think Ira is awesome, too.
Cars.com Review
- September 04, 2019
Left by Jacques L.
I had a very good experience having my car serviced at the dealer knowing that the job done right.
Owner Replied: Thank you, Jacques. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 02, 2019
every time I bring my car there I never leave paying less the $500 for a simple service B (oil change). communication is horrible, how are they trying to give me a non Mercedes for a loaner because of my insurance? and they charge u how much for what work? none of it makes sense. I pay almost 1k a...
Google Review
- September 01, 2019
Response from the owner Replied: Thank you, Andrea. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 29, 2019
Excellent experience as always. Carmen Arrazola was fanatstic and is a great pleasure to work with.
Google Review
- August 28, 2019
Response from the owner Replied: Thank you, Jacqueline. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 28, 2019
Great customer service at the parts department.
Response from the owner Replied: Thank you, Serge. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 28, 2019
Left by David P.
The service Mercedes-Benz of Cutler Bay offers is upstanding. They treat you like family and help you to the best of your needs. They have great customer service and give the perfect attention to the clients; making them feel important. Oliver Ortiz and Sergio Serrano are the best and I will...
Response from the owner Replied: Thank you, Mr. Palacio. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- August 27, 2019
Left by Mercy S.
Very smooth buying process. Facilities were clean and felt good.
Dealer response from DealerRater Replied: Thank you, Mercy. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
This place is nice my service advisor its great amazing comunication everything was perfect the only think im giving 1 star its for the rental department { HERTZ ) in my situation they give me a car and they just told me to return with the same gas tank its ok the problem its they never told me...
Response from the owner Replied: Thank you for bringing this issue to our attention, Mr. Sanchez. We apologize for any inconvenience this has caused you. It is always our goal for all of our customers to leave our dealership 100% satisfied. Please reach out to us at (855) 893-3350 so that we can address your concerns immediately. Thank you, Raydel Leon
Google Review
- August 27, 2019
Response from the owner Replied: Thank you, Mr. Herrera. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Excellent experience as always. Carmen Arrazola was fanatstic and is a great pleasure to work with.
Response from the owner Replied: Thank you, Mr. Garcia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- August 27, 2019
Excellent customer service and very friendly staff.
Dealer response from DealerRater Replied: Thank you, Jessica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 26, 2019
Excellent service . Love my sales person. Carmen is amazing. Well recommend
Google Review
- August 26, 2019
Do you want to be treated like a cherished customer and not cattle to be fleeced?( I'm looking at you Chrysler.) Get a benz and get it serviced here. Taking my car in the dealership is as relaxing as going to a library to relax. Love it. I haven't bought a Tesla just because of the service I receive...
Cars.com Review
- August 24, 2019
Left by Mary B.
Our 2 sales people were Laura and Joe Maya. Both of them did an excellent job and the manager Danny sealed the deal with taking my 2013 Mercedes in trade and paying off my last lease payment with Chrysler. We were able to drive our new car home that very day. Joe also made a special trip to...
Mercedes-Benz of Cutler Bay Replied: Thank you, Mary! We're glad you had a positive experience, and we'll be sure to pass along your comments to our team!
Google Review
- August 23, 2019
Response from the owner Replied: Thank you for the 5 stars, Rolando!
Google Review
- August 22, 2019
I visited 3 weeks ago to pre-order a vehicle.the attention was bad they cataloged me by the way of dressingI was asked to pre-order a vehicle 10% of the total 90kbut fortunately visit today mercedes benz coral gables completely different mind. The people there are friendly, I was attended by Liseth...
Response from the owner Replied: We are very sorry to hear about your experience, Mr. Perez. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3299 so that we can work to provide a positive outcome. Thank you, Scott Cooper
Cars.com Review
- August 22, 2019
very professional, and they were able to resolve the issue for me
Dealer response from DealerRater Replied: Thank you, Aidelyn. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Great service!! Best of the best
Google Review
- August 20, 2019
Do you want to be treated like a cherished customer and not cattle to be fleeced?( I'm looking at you Chrysler.) Get a benz and get it serviced here. Taking my car in the dealership is as relaxing as going to a library to relax. Love it. I haven't bought a Tesla just because of the service I receive...
Cars.com Review
- August 19, 2019
I was a little apprehensive to take my vehicle to Cutler Bay after going to the same dealership in Tampa for over 11 years. As soon as I arrived at the service department, however, I knew that Cutler Bay was a first rate facility. From the moment you arrive you are treated with courtesy and...
Google Review
- August 19, 2019
Google Review
- August 18, 2019
Google Review
- August 17, 2019
Left by John C.
Our Sales Consultant, Danny Kwok, is truly a professional in the field and, given some medical issues, he held the car for us until Was able to drive once again. The entire team at M-B of Cutler Bay makes buying and servicing a fabulous automobile a very pleasant experience.
Google Review
- August 16, 2019
(Translated by Google) Very good attention. I was attended by Heidi Marques with a high level of professionalism and resolution. We left super pleased ...(Original)Muy buena atencin. Fui atendido por Heidi Marques con un alto nivel de profesionalismo y resolucin. Salimos sper complacidos...
Google Review
- August 16, 2019
Muy buena atencin. Fui atendido por Heidi Marques con un alto nivel de profesionalismo y resolucin. Salimos sper complacidos...
Google Review
- August 15, 2019
Cars.com Review
- August 14, 2019
Robert Damas is very professional and attentive. Cas was delivered washed and in the time it was promised. JC in parts was great and helped me find the correct maintenance items I needed for my car.
Google Review
- August 14, 2019
every time I bring my car there I never leave paying less the $500 for a simple service B (oil change). communication is horrible, how are they trying to give me a non Mercedes for a loaner because of my insurance? and they charge u how much for what work? none of it makes sense. I pay almost 1k a...
Cars.com Review
- August 13, 2019
Left by Anais M.
Herbert Kanzki is amazing he was honest and very helpful am for ever grateful for the help I got thank you so much .
Google Review
- August 12, 2019
Man this place is beautiful I've never been to a dealership that was this big and only sold one brand. This Mercedes Benz dealership is so cool the waiting area is awesome and relaxing. This dealership has cars everywhere inside outside but allows you to just hop in and check the cars out if your...
Google Review
- August 11, 2019
Google Review
- August 11, 2019
Left by Sheldon C.
Google Review
- August 10, 2019
Left by Jared S.
Google Review
- August 10, 2019
Google Review
- August 10, 2019
Google Review
- August 09, 2019
Google Review
- August 09, 2019
Left by Frank C.
My experience at Cutler Bay Mercedes Benz was exceptional. Wendy Schonder the service advisor who handled my 1 year service was professional, personable, and knowledgeable. My car was ready at the promised time, and your lounge was comfortable and a pleasant place to get some work done. The...
Google Review
- August 08, 2019
Great customer service . Sales man Mr. Pablo was very helpful , I was very pleased with the purchase of my new vehicle . Thank you again Pablo.
Google Review
- August 08, 2019
Google Review
- August 06, 2019
Cars.com Review
- August 06, 2019
Great customer Service, Sales Representative Jose Alonso was awesome, he got me a great deal, I'm very happy with the purchase I made. I will recommend this car dealership.
Google Review
- August 06, 2019
Google Review
- August 05, 2019
Left by Cesar L.
Excellent service. Never have had an issue. Roman Hernandez is my service rep and he goes that extra step each time. There service is next to none.
Google Review
- August 05, 2019
Google Review
- August 02, 2019
I have been a MB of Cutler Bay customer for over 10 years because of their impeccable costumer service. I can not be happier with the sales manager. They treat you as family. I highly recommend MB of Cutler Bay
Google Review
- August 02, 2019
Left by Nelson R.
Google Review
- August 02, 2019
Great customer service .
Google Review
- August 02, 2019
Left by Maria P.
Google Review
- August 01, 2019
Left by Federico A.
Ira Jones per usual is one of the best salesman at MB Cutler Bay. This is my 3rd Mercedes with his assistance and the experience only gets better each time! I will be bringing my business here again after my lease is up. I appreciate the great relationship with this dealership.
Google Review
- August 01, 2019
Google Review
- August 01, 2019
Left by Arlen D.
Excellent service, Highly recommended
Google Review
- July 31, 2019
Google Review
- July 31, 2019
Ira Jones, my Sales Consultant was awesome.He was extremely patient, personable, knowledgeable and polite. It took me several hours to decide, although I knew what I came to buy. But when I spotted a smaller car and decided to switch, he helped me wade through the pros and cons. He was amazing! ...
Google Review
- July 31, 2019
Awesome
Cars.com Review
- July 31, 2019
Made car buying easy and quick. Ms.Laura was the consummate professional.
Google Review
- July 31, 2019
Google Review
- July 30, 2019
Excellent service . Love my sales person. Carmen is amazing. Well recommend
Cars.com Review
- July 30, 2019
Left by Michelle M.
Adrian, as usual was very helpful and professional.
Google Review
- July 30, 2019
Left by Nathaly M.
Google Review
- July 29, 2019
Google Review
- July 29, 2019
Left by Gina S.
Cars.com Review
- July 28, 2019
Adrian (service advisor) always provides excellent, professional service.
Google Review
- July 27, 2019
Left by Dayana R.
Wow! Amazing, heart warming people who are there to genuinely help you. Surely will be referring my loved ones and coming back. Happy to join the MB family . Jean Pierre, R Llanez and L Gutierrez were truly exceptional. Thank you! Loving my E300
Google Review
- July 27, 2019
(Translated by Google) Very good service, Robert Damas in the service department, excellent professional .. !!!(Original)Muy buena atencin, Robert Damas en el dpto de servicio, excelente profesional..!!!
Google Review
- July 27, 2019
Left by Juan C.
(Translated by Google) Definitely the best service and assistance in all your activities, that's why we do not feel super pleased(Original)Definitivamente el mejor servicio y asistencia en todos sus acpectos ,por eso no sentimos super complacido
Google Review
- July 27, 2019
Google Review
- July 27, 2019
Left by Dayana R.
Wow! Amazing, heart warming people who are there to genuinely help you. Surely will be referring my loved ones and coming back. Happy to join the MB family . Jean Pierre, R Llanez and L Gutierrez were truly exceptional. Thank you! Loving my E300
Google Review
- July 26, 2019
It is always to have my car service at Cutler Bay Mercedes-Benz My adviser is great and all the personnel treat with kindness always arre willing to help you. best service ever.
Google Review
- July 25, 2019
Left by Juan C.
Definitivamente el mejor servicio y asistencia en todos sus acpectos ,por eso no sentimos super complacido
Cars.com Review
- July 25, 2019
My service representative Kevin Laplanche, is always professional. He explains any service needs and service recommendations. Everyone was courteous and professional.
Google Review
- July 25, 2019
Left by James O.
The best experience ever great service,great people
Google Review
- July 25, 2019
AMAZING SERVICE. GREAT EXPERIENCE. THE BEST EVER !!!Carmen was my sales person is just toooo good at what she does :). Thank You Oscar for all your help! THE SERVICE is EXTREMELY GOOD !THANK YOU . Well recommended.
Google Review
- July 24, 2019
Cars.com Review
- July 24, 2019
I can always count on Adrian Lee Sang for great service.
Cars.com Review
- July 23, 2019
Danny was very helpful, ven thought he never gave up on selling us a new car, we wanted to keep our 2016 E350 that has proven to be a very good car
Google Review
- July 22, 2019
Left by Devon S.
Robert Damas was very nice and accommodating. Everyone at the dealership was exceptionally pleasant and went above and beyond.
Cars.com Review
- July 21, 2019
I am Very please with the service, excellent customer service, Special thanks to Roman Hernandez and all maintenance crew at Cutler Bay , keep up the good work
Google Review
- July 21, 2019
Left by Migdi M.
Cars.com Review
- July 21, 2019
This is the second time that we return to Carmen Arrazola at Mercedes Benz of Cutler Bay to lease a new Mercedes. Carmen is truly an exceptional person. She goes above and beyond to make us feel comfortable in every sense of the word: she makes sure that we have every resource at our disposal to...
Google Review
- July 21, 2019
Cars.com Review
- July 21, 2019
My Service Advisor Wendy Schonder is fantastic! She is professional, knowledgeable and provides a great customer service experience! Thank you Wendy!!!
Cars.com Review
- July 20, 2019
Left by Brandy S.
The service advisor was vey helpful and he explained every thing to me.
Google Review
- July 19, 2019
Ira Jones, my Sales Consultant was awesome.He was extremely patient, personable, knowledgeable and polite. It took me several hours although I knew what I came to buy. But when I spotted a smaller car and decided to switch, he helped me wade through the pros and cons. He was amazing. I got the...
Google Review
- July 19, 2019
Google Review
- July 18, 2019
Great service! Awesome experience.
Google Review
- July 17, 2019
Left by Berline P.
Google Review
- July 14, 2019
Left by Dennise B.
Cars.com Review
- July 14, 2019
Left by Yoly M.
Great service and took care of us very well So fast!!
Google Review
- July 13, 2019
Thank you so much for WENDY SCHONDER., For Helping me she's Very Professional, EXCELLENT
Google Review
- July 13, 2019
My experience with Mr. Herbert Kaznki at the Mercedes in Cutler Bay has been extremely valuable because he was able to resolve the problem and follow through until I was totally satisfied. I commend him for his professionalism and service.Again Mr. Kanzki came through like the professinal that he...
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Grate experience!!!If you want to drive a Mercedes Benz... go to this place. Grate services and high standards of care. The staff is friendly and very professional. Thank you so much to Daniel and Laura for all your love!!
Google Review
- July 11, 2019
Left by Monica C.
Google Review
- July 10, 2019
Left by Dorine R.
Google Review
- July 10, 2019
Great service! Sergio and the team was very helpful.
Google Review
- July 10, 2019
Muy buena atencin, amable y cordiales.
Google Review
- July 08, 2019
Bad news, Mercedes Parts. One of your vans just passed us on the toad from Miami -75 to the Turnpike. Registration AYT B95. He sat wayyy too close to a young girl driving in front of him for a long time then overtook her going at least 15 over the speed limit. Once ahead of her, he cut in front then...
Google Review
- July 06, 2019
Left by Cesar A.
Google Review
- July 05, 2019
Welcome to Mercedes-Benz of Cutler Bay.
Google Review
- July 04, 2019
It is always to have my car service at Cutler Bay Mercedes-Benz My adviser is great and all the personnel treat with kindness always arre willing to help you. best service ever.
Google Review
- July 04, 2019
Left by Miriam R.
Cars.com Review
- July 04, 2019
As always, a great experience. Excellent service and outstanding customer service
Google Review
- July 03, 2019
Bad news, Mercedes Parts. One of your vans just passed us on the toad from Miami -75 to the Turnpike. Registration AYT B95. He sat wayyy too close to a young girl driving in front of him for a long time then overtook her going at least 15 over the speed limit. Once ahead of her, he cut in front then...
Google Review
- July 01, 2019
Google Review
- June 30, 2019
Left by Barbara M.
Google Review
- June 28, 2019
Left by Robert M.
Cars.com Review
- June 27, 2019
Left by Alice W.
Adrian Le Sang is a great service adviser. He's knowledgeable and meticulous with customer service.
Yelp Review
- June 27, 2019
horrible sales service. will check back in after i get a call back
Google Review
- June 26, 2019
Excellent!!!!!!!! Every department I had to deal with showed exceptional service. Also, the installations are amazing!!!Thank you for everything, I look forward to my next visit.Gabriel
Google Review
- June 26, 2019
Waaaay better than the one in coral gables
Google Review
- June 26, 2019
Initially had a rough time as the Mercedes factory hadn't built my car (after 8 months). JP and the Mercedes team at Cutler Bay really went above and beyond to make it right for me. Got an amazing car (c63s- what a beast!), great price, and truly sincere help from the team.
Google Review
- June 25, 2019
Left by Gabriel S.
Google Review
- June 24, 2019
Left by Nicolas L.
Great service
Cars.com Review
- June 24, 2019
Left by Jacqueline R.
Took my car in for maintenance and as usual the minute you step out of the car you feel welcome. The overall greeting from all the employee is just amazing. Very grateful to all those who make the process so smooth. A special thanks to Adrian Lee Sang my service advisor "THE BEST"! Respectful,...
Cars.com Review
- June 24, 2019
It is always a pleasurable experience leasing or buying from Mercedes-Benz of Cutler Bay. Especially if Sergio Serrano is you sales consultant! He is very knowledgeable and patient. Especially with a lady like me that i could not make up my mind on the color or even the model i wanted! i have...
Cars.com Review
- June 24, 2019
Staff very professional and friendly. The repair took less time than expected.
Google Review
- June 23, 2019
Cars.com Review
- June 23, 2019
Left by Reynold F.
Carmen Arrazola was extremely helpful in making sure that I found the vehicle that I was looking for and made the entire leasing process fast , easy and transparent.
Google Review
- June 23, 2019
Left by Suzanne G.
They were efficient and timely! They even cleaned my car for me which is a VERY NICE experience!
Cars.com Review
- June 23, 2019
I have to thank Kevin Laplanche for being one of the best advisors I ever dealt with at Mercedes of cutler bay. I am sure he is an asset for this great company with his A customer skills. Keep it up.
Google Review
- June 23, 2019
Left by Alfredo N.
Excellent staff, service andvery clean with a very nice waiting area for their customers.
Google Review
- June 22, 2019
Cars.com Review
- June 22, 2019
It was a bit difficult to find the day I wanted because I was scared to drive the car with the malfunction warning. I suppose the advisor knew it would be ok when I got the appointment for 4 days after. In any case in less than 2 hours the problem was solved.
Google Review
- June 22, 2019
Left by Christina D.
Google Review
- June 21, 2019
Cars.com Review
- June 21, 2019
great service. Charlie was very professional and thorough
Google Review
- June 20, 2019
As always, great experience with the Cutler Bay service department.
Google Review
- June 19, 2019
Google Review
- June 19, 2019
Google Review
- June 18, 2019
Cars.com Review
- June 18, 2019
As always, very professional and extremely helpful. Will always come to this dealership and recommend highly.
Google Review
- June 17, 2019
(Translated by Google) An excellent deal like no other in all of South Florida I went to give service to a car of the company where he worked and he tried it was as if he were the owner of the most valuable Mercedes bought there! Thanks!(Original)Un trato excelente como ningn otro en todo el...
Google Review
- June 17, 2019
(Translated by Google) Excellent service and very welcoming the dealer(Original)Excelente servicio y muy acogedor el dealer
Google Review
- June 17, 2019
Left by Mercedes G.
(Translated by Google) Super Excellent(Original)Super Excelente
Cars.com Review
- June 16, 2019
My battery needed to be replaced and service was quick and painless. They provided me with a rental car that was much appreciated while I waited for my car to get serviced. Staff was very polite and professional.
Cars.com Review
- June 16, 2019
Left by Frantz H.
I am sure that if I was buying a car the buying process would be 5 stars. I received outstanding service with Mr. Kanzki and Mr. Appleton.
Google Review
- June 16, 2019
Left by Maria T.
Extremely pleased and grateful for the service received at this dealer!My wishes were always taken into account to ensure my purchase was exactly what I was looking for.Major thumbs up to Frank Aguilera, Vanessa Caravaggi, Oliver Diaz and Mariangel Giler!
Cars.com Review
- June 16, 2019
Laura Delgado help me a lot to get my new car. I m very happy with my car and the wonderful customer service. This is my second car and I cone back for the prestigious car and to see Laura for help. She is the best
Google Review
- June 15, 2019
Google Review
- June 14, 2019
Google Review
- June 13, 2019
Left by Lazaro Q.
Cars.com Review
- June 13, 2019
Adrian always treats me like family. He is kind and thorough. I get my car car back in great condition and my repairs completed quickly.
Cars.com Review
- June 13, 2019
Left by Oscar S.
My sales person, Ira Jones was excellent. Treated my wife and I with respect and made the purchase of our car a pleasant experience.
Google Review
- June 12, 2019
I went in today to get my car serviced for the first time here and I cant say enough amazing things about Jose Castillo my advisor. As soon as I got there he was so friendly and inviting. He noticed that there was something wrong with my car, which is not what I was initially there for. His...
Cars.com Review
- June 11, 2019
Left by Theresa T.
From the moment I drove in, they crew at Mercedes Cutler bay was professional and efficient. Adrian my service advisor is always very helpful and makes the process extremely easy and pleasurable.
Google Review
- June 11, 2019
Way better deals than the one in coral gables
Google Review
- June 09, 2019
Google Review
- June 08, 2019
Welcome to Mercedes-Benz of Cutler Bay.
Google Review
- June 08, 2019
Left by Adam H.
I just had my GL450 serviced and Jose Castillo did an awesome job of getting my vehicle in and out quickly and doing a top quality job. I've tried all of the Mercedes-Benz Dealers in the Miami / Lauderdale area for service and Cutler Bay is the best. Very helpful, courteous and professional! (I...
Google Review
- June 07, 2019
Google Review
- June 06, 2019
Excelente servicio y muy acogedor el dealer
Google Review
- June 06, 2019
Google Review
- June 06, 2019
Left by Catina O.
Cars.com Review
- June 06, 2019
Left by Deborah L.
Overall extremely impressed with everyone at Cutler Bay Mercedes Professional responsible and personalized attention !
Cars.com Review
- June 05, 2019
Excelente. Trabajo para JOSE castillo y al personal de servicio.
Google Review
- June 05, 2019
Left by Beatriz N.
Google Review
- June 05, 2019
Google Review
- June 05, 2019
Un trato excelente como ningn otro en todo el sur de la Florida fui a darle servicio a un carro de la compaa donde trabaj y el trat fue cmo si fuera el dueo del Mercedes ms valioso comprado ah Gracias
Cars.com Review
- June 05, 2019
As always, Adrian was very attentive to my needs and got me in and out very quickly.
Cars.com Review
- June 05, 2019
Left by Alexis D.
Good Service, fault appointments Schedule by app Me Mercedez
Google Review
- June 04, 2019
Google Review
- June 04, 2019
Left by Harold G.
Google Review
- June 04, 2019
As always, exceptional!
Cars.com Review
- June 04, 2019
Great experience - They actually delivered the car to my home and brought the paperwork for me to sign! I've never experienced this level of customer service at any dealership.
Cars.com Review
- June 03, 2019
Service advisor , Charlie Rodriguez was excellent, Courteous and the maintenance was done expeditiously
Google Review
- June 03, 2019
Cars.com Review
- June 03, 2019
I always get excellent service from my service advisor, Robert Damas!
Cars.com Review
- June 01, 2019
Left by Santuzza T.
Service could not have been better!!! Sincere Congratulations to Mr.Abreu, Serv. Mgr., and Roman Hernandez, xxx't. Serv. Mgr., for their always Great and Valuable Assistance....
Google Review
- June 01, 2019
Left by Daniel R.
Waaaay better than the one in coral gables
Google Review
- May 31, 2019
Google Review
- May 31, 2019
Cars.com Review
- May 31, 2019
Excelente customer services and friendly staff at MB of cutler bay.