Refuse to fix or even look at, give advice in a Mercedes that is older than 9 years old. WOW, will NOT work on some of there own vehicles. WAS TOLD THE MANUFACTURER TOLD THEM TO NOT WORK ON THEM AND DOTHAN AGREED. DON'T BUY A MERCEDES NO DEALER IN THE COUNTRY WILL WORK ON IT..!!! What does that...

Read more

View on Google

Not very customer friendly.

View on Google

My fiancé and I bought a new Mercedes here and they made the purchasing experience unparalleled. Mrs. Teresa Walker was our sales associate and she was Amazing! They were so attentive and made us feel right at home. This will be my dealership for future purchases as well. Highly recommend!

View on Google

Jeremy was a great salesman. He was very patient with me and listened to my requests and concerns. He took the time to test drive multiple cars with me and help me find the perfect car. He arranged for a driver to pick up and deliver my new car for me even though I live in Panama City Beach. So glad...

Read more

Shawn Mitchell and the service team always take great care of all my vehicle maintenance. Friendly, trustworthy and reliable service you can count one! Go see Shawn for all your service needs! Ten out ten recommend!!

View on Google

Had the Pleasure of buying a car from this Dealership. They gave me a phenomenal deal on a pre owned 2020 Lincoln Nautilus. Brandi and Matthew were very helpful and made the process effortless. I would highly recommend this place for anyone looking for a new or pre-owned vehicle.

View on Google

I have my brand new van there for the 1st time,didn't fix the issue ,2nd time it has been there for almost a month, they only drove it for 6 minutes and .4 miles. Keep lying about how they have been working on it not knowing that I have camera and GPS in this van. Filing complaint to Mercedes benz...

Read more

View on Google

I will never take my car here again. I was charged for a service I didn’t ask for. I asked “why?” She informed me that they do that so the mechanics get paid. My hood was also left open.The oil change is usually $120. They charged me $220. This isn’t the first time. I understand upselling, but you...

Read more

Mike Schmitz is great guy! Great owner. Support this local business!

View on Google

Tony is very unprofessional. I bought a used Volkswagen Atlas and had it a month before I started having problems. I was told to bring it in and they would make an appointment to take it to the Volkswagen dealership. Called back today only had the truck 3 months and having the same problems and Tony...

Read more

I recently purchased a previously owned 2023 Honda Ridgeline (Black Edition) truck over the internet from the Mercedes-Benz dealership in Dothan, AL. My experience was beyond expectations and I voluntarily decided to document my satisfaction with the process and product. While searching for the...

Read more

I am retired and travel the country in a Mercedes van. I have dealt with Mercedes dealers across the country and find most very accommodating. Mercedes-Benz of Dothan is the exception. They are the ONLY dealership I have encountered who refused to do only an oil change for me. They informed me their...

Read more

Best purchasing experience I have ever had period. Jeremy Frazier was so easy to work with, informative and patient. He was not pushy and helped answer all my questions. He was patient with us while we made our decision but stayed in contact. We settled on a price and when we were signing the papers...

Read more

So I made an appointment to drop my car off for service 3 weeks ago. When I arrived Tony told me around 2 1/2 -3 hours which is why I requested a courtesy car. My appointment was at 8:30 AM. I showed back up at 1 and Tony said one more hour. My car was still parked outside. I showed up an hour...

Read more

Excellent service! Kudos to Jesse in the service department for all your help!

View on Google

Over the past couple of years, we have purchased 3 vehicles from Mercedes-Benz of Dothan. We are impressed with their impeccable service, attention to detail and customer friendly staff. Our trips to the service center are always pleasurable and they communicate very well. It has been our pleasure...

Read more

From start to finish, my experience was wonderful. My service advisor was very helpful and accommodating, and I absolutely love Mercedes. I highly recommend Mercedes of Dothan.

View on Google

I recently had my car serviced and was shown top-notch customer service! It's always a great experience from start to finish when I need anything at Mercedes of Dothan, whether it's renting a vehicle for the weekend, buying a vehicle or having it serviced; whatever the need, the staff is always...

Read more

It took me 3 weeks to get an appointment with the service department. It is unacceptable that it took three weeks to get an appointment. Efficient appointment scheduling is essential for providing timely service to customers, and a delay of this magnitude reflects poorly on the service department's...

Read more

There is a problem in the Service for Sprinter. One person should handle the demand. Will not work. Recommend slowing down the sales for sprinter that will slow down the service department.Sprinter customer are different to passengers cars. Strictly business.

View on Google

Brooke in the service department is excellent at what she does and then some.Dealership does not need to let her get away!! 👍

Response from the owner Replied: Thank you so much for the review!

View on Google

It was a relief to have the experience we had during the purchase of our vehicle. In an era where there is so much disappointment with personal experiences and the constant letdown of the quality of vehicles that is being advertised, to have our expectations not only met, but exceeded was a sigh...

Response from the owner Replied: Thank you for your feedback! Welcome to the Mercedes-Benz of Dothan family.

Read more

Always a pleasure to deal with these folks. Prompt, courteous, and efficient.

View on Google

Disclaimer: I do not personally know anyone at this dealership beyond my recent first time visit this past weekend.I had an outstanding experience at Mercedes-Benz of Dothan, Alabama, and I am thrilled to write this five-star review. From start to finish, the entire process was seamless, thanks to...

Read more

Good place to get a luxury car for the right price

View on Google

Excellent experience buying my first Mercedes. Thanks to Adam for being so accommodating and getting me in my new ride that day. Very nice staff and understanding of time constraints.

View on Google

Go see Jeremy Frazier . He is a great salesman and I would definitely recommend him to anyone looking to purchase a vehicle.

View on Google

My experience with Jeremy frazier was awesome . He is a very sweet person and very knowledgeable , he answered all my questions and I will definitely come back to see him to purchase a car from him . Go visit him you will not be disappointed.

View on Google

Best business to buy a car from! Jeremey (Frazier) was very professional and helped me with all my undecided decisions! Recommend him for anyone looking to buy a car!

View on Google

Had a great experience with Jeremy Frazier! He was by far the most kind and patient man to walk around with. He was very educated on all the vehicles! HIGHLY recommend for everyone to use him! And hope to be able to buy my dream car from him very soon!!

View on Google

Had a great experience with Jeremy Frazier. He was very helpful and not pushy. You will be very happy!

View on Google

Adam Tindell found me the perfect car. He has been available after the sale for any questions. Excellent customer service.

View on Google

Teresa is wonderful and knowledgeable and most importantly honest! She definitely left me and my husband blown away with her customer service! Thanks again Theresa

View on Google

Teresa was fabulous ! Highly recommended! Easy from start to finish

View on Google

My experience at Mercedes-Benz of Dothan was great! Adam was awesome, very nice and professional. Great customer service. I told him what I wanted and he made it happen. Go check them out!

View on Google

Teresa continues to give excellent Customer service a year and a half after the Sale!

View on Google

We had a great experience as usual at Mercedes of Dothan. We were met and greeted by Travis who walked us through every detail that our new car had to offer, especially all the safety features. We spoke with the Sales manager Brandi over the phone and she had all paperwork ready when we arrived....

Read more

Great experience with our salesperson Adam on the purchase of our vehicle at MB of Dothan.

View on Google

Teresa Brady Walker is AWESOME!. We just completed our second vehicle purchase with Teresa. She is very knowledgeable, patient, and goes the extra mile with customer service. If you want someone who knows the ins and outs of Mercedes Benz of Dothan, Teresa is the one to see!!! Teresa thank you...

Read more

Teresa Walker is awesome! Be it buying or selling, she is the “go to” person at the dealership.

View on Google

They could care less if they sell you a car.

View on Google

I had an incredible experience with the service department and in particular with Tony. He was so very professional and truly an asset to your business! I will definitely purchase my next car from your dealership !

Response from the owner Replied: We appreciate your feedback! Thank you for spending time with us today.

View on Google

The administrative staff is great. Very polite and professional. My problem lies with service. They are very slow. Watching them work on my car, I see no sense of urgency. Strolling around, chatting, etc. Today I watched my car for twenty minutes and it wasn’t touched. And this was a simple...

Read more

View on Google