Google Review
- July 28, 2020
Response from the owner Replied: Thank you so much! We really appreciate it!
Google Review
- July 27, 2020
Response from the owner Replied: Thank you so much, Lindsay! We really appreciate your kind feedback, and we look forward to seeing you back again in the future!
Google Review
- July 02, 2020
Response from the owner Replied: Mr. Rogers, we see where within the past thirty minutes you have given several reviews to different companies, but show no records of you being in our dealership to give a valid review of your experience with our company. We have many clients that search for reviews online and ask that since you have not given us the opportunity to show you just how well we treat our clients, that you please remove your review. Thank you!
Google Review
- June 26, 2020
This was a horrible experience and I wouldn't recommend anyone doing business with Mercedes of Dothan. Brooke and Steve was either having a rough day or absolutely hate their job. I was treated like I was no one and charged $199.00 for a diagnostic test that I was told couldn't be performed because...
Response from the owner Replied: Mr. Reaves, we are sorry to hear that you had a bad experience with our Service department. When setting an appointment with service, you were informed there would be a diagnostic fee regardless of if work was approved to be performed or not. Unfortunately, we cannot help that your vehicle had to be towed in and there was a fee for that. We did perform work on your vehicle and spent time repairing and oil leak. When it came time to service a check engine light it was determined that wires were cut previously on your vehicle which prevented us from moving forward.
Google Review
- June 13, 2020
Response from the owner Replied: Thanks so much for the five star review, Clinton!
Google Review
- May 28, 2020
Response from the owner Replied: Thank you for your 5 Star review, and for allowing us to earn your business here at Mercedes-Benz of Dothan! We are honored to have you in our family, Davon! Enjoy your new vehicle!!
Google Review
- May 27, 2020
Mercedes of Dothan has some amazing customer service from finance to the maintenance team they treated me well also put me on the road today thank you Mercedes of Dothan
Response from the owner Replied: Thank you for your 5 Star review, and for allowing us to earn your business here at Mercedes-Benz of Dothan! We are honored to have you in our family, Davon! Enjoy your new vehicle!!
Google Review
- May 15, 2020
My husband and I visited MB of Dothan for the first time today from Panama City, FL. We purchased a pre-owned vehicle from out of state and needed the Mercedes Me system activated. There was also a minor maintenance issue as well. Mr. Howard Bruce went through the vehicle and it's operation with me...
Response from the owner Replied: Tami, thank you so much for the wonderful feedback! We're so glad that our service department team made you and your husbands experience such a great one. If you need anything else in the future, don't hesitate to reach out! We hope to do business with you both again.
Google Review
- January 11, 2020
Response from the owner Replied: Thank you for the kind words! If there's anything we can do to make your next visit a five star experience, please let us know!
Google Review
- January 11, 2020
Response from the owner Replied: Thank you so much, Kimberly! We really appreciate it!
Google Review
- January 06, 2020
My husband and I recently had the pleasure of purchasing our latest vehicle at the Mercedes-Benz dealership of Dothan. We had decided on a Mazda 6 and came across one for sale at their dealership. The condition and price made the drive from Tallahassee, Florida to Dothan, Alabama worth the trip....
Response from the owner Replied: Thank you so much for your kind words and for allowing us to earn your business from Tallahassee. It was our honor welcoming you into the Mercedes-Benz of Dothan family where the service doesn't just stop once you've driven off the lot. It is our mission to ensure the purchasing experience is like no other and that we honor #TheBestOrNothing way, regardless of the vehicle you choose. We hope that you enjoy your Mazda 6!!
Google Review
- December 22, 2019
Friendly, Efficient, and Knowledgeable staff
Response from the owner Replied: Thank you for the kind words! If there's anything we can do to make your next visit a five star experience, please let us know!
Google Review
- December 12, 2019
Great service nice place to rent cars at affordable prices gold star
Response from the owner Replied: Thank you so much, Kimberly! We really appreciate it!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you so much, Karin! We're so happy that Bruce made your experience such a great one, and we look forward to seeing you back again in the future!
Yelp Review
- December 04, 2019
Good people and excellent service, I bought a c450 amg a year ago. Brandi Williams went through the whole deal with me, found the car I wanted, had it shipped, no problem. She has went above and beyond. She's helped me with everything from general questions to showing me how to operate my car....
Google Review
- November 22, 2019
Even though I purchased my GLC300 at another dealership (won't do that again!) Bruce was more than happy to help teach me about everything inside and out of the car! Thank you so much! Looking forward to using Mercedes Benz of Dothan for all my service needs!
Response from the owner Replied: Thank you so much, Karin! We're so happy that Bruce made your experience such a great one, and we look forward to seeing you back again in the future!
Google Review
- November 18, 2019
Response from the owner Replied: Thank you for your 5-Star review and for trusting us with your vehicle needs!
Google Review
- November 15, 2019
Response from the owner Replied: Thank you for the five star rating, Billy!
Google Review
- November 11, 2019
Response from the owner Replied: Thank you for your 5-Star review and for trusting us with your vehicle needs!
Google Review
- November 11, 2019
Response from the owner Replied: Thank you for your review and for trusting us with your vehicle needs! It's our pleasure to have you in our family here at Mercedes-Benz of Dothan!
Google Review
- November 11, 2019
Google Review
- November 11, 2019
Response from the owner Replied: Thank you for your review and for trusting us with your vehicle needs! We truly try to provide the best customer service we can to all of our family members!
Google Review
- November 08, 2019
Mike Schmidtz 24 hour roadside assistance is FANTASTIC. I was stranded from out of state and the TECH took great care of me.
Google Review
- October 30, 2019
Just purchased 3rd vehicle from Mercedes of Dothan! ALWAYS A+ customer service! Adam Tindell and David Adams made the process seamless and worry-free!! Adam was very knowledgeable about the vehicle, highlighting its many great features. If you're looking for a vehicle, I HIGHLY recommend that you go...
Response from the owner Replied: Thank you for your review and for trusting us with your vehicle needs! It's our pleasure to have you in our family here at Mercedes-Benz of Dothan!
Google Review
- October 29, 2019
Very nice people
Response from the owner Replied: Thank you for your 5-Star review and for trusting us with your vehicle needs!
Google Review
- October 28, 2019
I highly recommend Mercedes-Benz of Dothan. They truly know how to treat their customers with the highest level of great customer service!
Response from the owner Replied: Thank you for your review and for trusting us with your vehicle needs! We truly try to provide the best customer service we can to all of our family members!
Google Review
- October 14, 2019
Google Review
- October 14, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5 Star Review, Matthew!
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your Review, Donnia, and we are proud to have such great assets to our team that always puts their clients first!
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5 Star Review, Cheryl, and we are happy to be able to assist with all of your servicing needs!
Google Review
- October 11, 2019
Response from the owner Replied: Brooke, thank you so much for your kind words and 5 Star Review! Adam excels in customer service and strives to show customers like you how a car purchasing experience should be! #TheBestOrNothing
Google Review
- October 08, 2019
My father bought a 2009 Chevrolet Silverado, drove it for a week and the transmission went out. Took it back to Mercedes and they laughed and refused to fix it, instead they sent me to Solomon Chevrolet and they plugged the transmission into their computer and said the transmission was completely...
Response from the owner Replied: Dear Sara, While we understand you are upset about the vehicle having mechanical issues, there needs to be a few things addressed. First, we would never laugh in someone's face. Unfortunately, we never know what can happen from a vehicle that has over 170,000 miles. This vehicle fit what you were looking for, and on the numerous times the client came in to test drive on multiple days, never had any issues or any signs that something would stop working properly. It was stated that the vehicle ran fine from the client, but every 3 days or so it would have an inconvenience of not starting, but eventually it would start. While we do understand your frustration, unfortunately it was sold AS-IS and signed by purchasing parties and we can't ensure the lifetime of a vehicle with this high of mileage.
Google Review
- October 01, 2019
Great family and a great dealership!
Response from the owner Replied: Thank you for your 5 Star Review, Matthew!
Google Review
- October 01, 2019
We didn't have appointment, but had a minor issue. Service Department OUTSTANDING. They had us in and out in no time. Bravo, bravo
Response from the owner Replied: Thank you for your 5 Star Review, Cheryl, and we are happy to be able to assist with all of your servicing needs!
Google Review
- September 29, 2019
Google Review
- September 25, 2019
Being apart of this Mercedes Benz family for years and years now has been one of the best experiences! I still remember pulling off the lot in my first car when I was 16 and having everyone congratulating me and making me feel so special! Almost 7 years later, I wouldnt want to buy from anyone other...
Response from the owner Replied: Thank you for your review, Haley, and all of the kind words! We strive to truly be #TheBestOrNothing
Google Review
- September 24, 2019
We have 2 personal Mercedes car bought from Brandi.We have muliple Sprinter Van's for work, bought from Brandi. We have 2 used trucks bought from Brandi. I need my 2020 GL ordered soon.You all are family, Not a business. Brandi, thank you for making our lives better.Judi
Response from the owner Replied: Thank you for your kind words and for understanding we are more than just a company, we are family! It's customers like you that make are job amazing and make us love what we do each and every day!
Google Review
- September 24, 2019
This is an amazing group of people. Nice to see a group of strong and successful women under one roof! Youll find friends when you go to them for a Benz!
Google Review
- September 24, 2019
This is an amazing group of people. Nice to see a group of strong and successful women under one roof! Youll find friends when you go to them for a Benz!
Google Review
- September 24, 2019
Adam Tindell was the best!!! He helped us with our new car purchase. Great costumer service! Come see Adam!!!
Response from the owner Replied: Brooke, thank you so much for your kind words and 5 Star Review! Adam excels in customer service and strives to show customers like you how a car purchasing experience should be! #TheBestOrNothing
Google Review
- September 24, 2019
We have 2 personal Mercedes car bought from Brandi.We have muliple Sprinter Van's for work, bought from Brandi. We have 2 used trucks bought from Brandi. I need my 2020 GL ordered soon.You all are family, Not a business. Brandi, thank you for making our lives better.Judi
Google Review
- September 20, 2019
Response from the owner Replied: Thank you for your 5 Star Review, Don! We strive daily to be #TheBestOrNothing
Google Review
- September 05, 2019
Google Review
- September 03, 2019
Response from the owner Replied: Dear Reviewer, over the past hour, you have reviewed several businesses on Google Review. We show no records that you have ever contacted our business for sales or services. Many potential customers rely on reviews for future business at our dealership. Since you have never been, we respectfully ask that you remove your 1-Star review unless you'd like to come in and experience our First Class Service for yourself. Thank you!
Google Review
- August 15, 2019
Response from the owner Replied: Thank you for your 5 Star Review!
Google Review
- August 11, 2019
Google Review
- August 11, 2019