Google Review
- July 11, 2024
Our recent purchasing experience was very good. Not high pressure but Teresa did keep in touch with us, let us drive different things we were interested in and helped us when we came back and were ready. Our past vehicles were Genesis GV70 and Porsche Cayenne, and we were tired of having to drive 2...
Google Review
- July 11, 2024
In the last six months I purchased two vehicles from Mercedes Dothan. Both vehicles are great!! Brandi Williams went above and beyond to make the process seamless! I did most of the purchase over the phone, she had everything ready for me when I arrived and spent less than 20 minutes at the actual...
Google Review
- July 11, 2024
Do not under any circumstances trust these people with servicing your vehicle. Do not allow these people to repair your vehicle. If it is in an accident, they will not do it in house. They will send it off and have cut rate work done. Do not under any circumstances allow your Mercedes-Benz that is...
Google Review
- July 10, 2024
Google Review
- July 10, 2024
Teresa Walker was great & has helped us so much with this purchase & others in the past.
Google Review
- July 10, 2024
Teresa was very helpful to give me her utmost attention in receiving the best deal and and care I could possibly ever expect when purchasing a car 😀
Google Review
- July 09, 2024
In May 2024, our experience purchasing a 2024 Mercedes Benz AMG GLE 53 Coupe from Mercedes Benz of Dothan was exceptionally positive. The salesperson assisting us, Travis Weidner, surpassed our expectations in every way.Travis was not only knowledgeable about all the vehicles in the inventory but...
Google Review
- July 08, 2024
Massively overprices their chargepoint charging stations, including double dipping on per-KWH and per-hour billing, all on a relatively slow charging speed charger.
Google Review
- July 05, 2024
Can’t believe the disgusting trash they hire. You would think purchasing a luxury vehicle would be a luxury experience, but Jill at the service department made sure to give us the worst service we’ve ever received. If you hate your job, QUIT and stop making other people miserable.
Google Review
- June 22, 2024
Adam Tindell has been the only car salesman me and my wife have used for the last 6 years. He’s top notch and cares about the customer experience even after the car has been sold. Thank you Adam for always going a step above and caring when most places may not after the sales process is done.
Google Review
- June 21, 2024
We had the pleasure of working with Jeremy! He found us the perfect car at the perfect price. The man is one of the friendliest guys around! If you’re looking for a new or used vehicles, they always have a ton on their lot. Ask for Jermey, he made our buying process so easy and we will definitely be...
Google Review
- June 21, 2024
Jeremy Frazier was fantastic. He made our buying process extremely pleasant and we appreciate his hard work in finding the exact SUV we wanted, despite my very specific wishlist and it being out of town. Jeremy did business with class and made our buying process one of the easiest we’ve ever...
Google Review
- June 13, 2024
We had a wonderful experience tonight. Found the car we wanted yesterday and contacted the dealership, was able to get help over the phone, had everything ready when we arrived, friendly service, quick transaction. Best experience at a dealership. Thank you guys!
Google Review
- May 30, 2024
I have purchased many vehicles and Adam at Mercedes Benz of Dothan was by far the best salesperson I have ever dealt with. Thank you so much for caring about your customers in a world where there that has become so rare...
Google Review
- May 25, 2024
I would like to thank Travis Weidner for an excellent customer service experience. Travis was very knowledgeable, conscientious, and genuine. We really felt comfortable with our experience.
Google Review
- April 10, 2024
Refuse to fix or even look at, give advice in a Mercedes that is older than 9 years old. WOW, will NOT work on some of there own vehicles. WAS TOLD THE MANUFACTURER TOLD THEM TO NOT WORK ON THEM AND DOTHAN AGREED. DON'T BUY A MERCEDES NO DEALER IN THE COUNTRY WILL WORK ON IT..!!! What does that...
Yelp Review
- April 09, 2024
refuse to fix or even look at, give advice on a mercedes that is older than 9 years old. wow, will not work at some of there own vehicles. was told the manufacturer told them to not work on them and dothan agreed they don't want to. don't buy a mercedes no dealer in the country will work on it..!!!...
Google Review
- April 06, 2024
Google Review
- March 29, 2024
Not very customer friendly.
Google Review
- March 19, 2024
My fiancé and I bought a new Mercedes here and they made the purchasing experience unparalleled. Mrs. Teresa Walker was our sales associate and she was Amazing! They were so attentive and made us feel right at home. This will be my dealership for future purchases as well. Highly recommend!
Google Review
- March 16, 2024
Jeremy was a great salesman. He was very patient with me and listened to my requests and concerns. He took the time to test drive multiple cars with me and help me find the perfect car. He arranged for a driver to pick up and deliver my new car for me even though I live in Panama City Beach. So glad...
Google Review
- March 14, 2024
Shawn Mitchell and the service team always take great care of all my vehicle maintenance. Friendly, trustworthy and reliable service you can count one! Go see Shawn for all your service needs! Ten out ten recommend!!
Google Review
- March 13, 2024
I have my brand new van there for the 1st time,didn't fix the issue ,2nd time it has been there for almost a month, they only drove it for 6 minutes and .4 miles. Keep lying about how they have been working on it not knowing that I have camera and GPS in this van. Filing complaint to Mercedes benz...
Google Review
- March 09, 2024
Had the Pleasure of buying a car from this Dealership. They gave me a phenomenal deal on a pre owned 2020 Lincoln Nautilus. Brandi and Matthew were very helpful and made the process effortless. I would highly recommend this place for anyone looking for a new or pre-owned vehicle.
Google Review
- March 01, 2024
Google Review
- February 28, 2024
I will never take my car here again. I was charged for a service I didn’t ask for. I asked “why?” She informed me that they do that so the mechanics get paid. My hood was also left open.The oil change is usually $120. They charged me $220. This isn’t the first time. I understand upselling, but you...
Google Review
- February 04, 2024
Mike Schmitz is great guy! Great owner. Support this local business!
Google Review
- January 22, 2024
Tony is very unprofessional. I bought a used Volkswagen Atlas and had it a month before I started having problems. I was told to bring it in and they would make an appointment to take it to the Volkswagen dealership. Called back today only had the truck 3 months and having the same problems and Tony...
Google Review
- January 18, 2024
I recently purchased a previously owned 2023 Honda Ridgeline (Black Edition) truck over the internet from the Mercedes-Benz dealership in Dothan, AL. My experience was beyond expectations and I voluntarily decided to document my satisfaction with the process and product. While searching for the...
Google Review
- December 31, 2023
I am retired and travel the country in a Mercedes van. I have dealt with Mercedes dealers across the country and find most very accommodating. Mercedes-Benz of Dothan is the exception. They are the ONLY dealership I have encountered who refused to do only an oil change for me. They informed me their...
Google Review
- December 27, 2023
Best purchasing experience I have ever had period. Jeremy Frazier was so easy to work with, informative and patient. He was not pushy and helped answer all my questions. He was patient with us while we made our decision but stayed in contact. We settled on a price and when we were signing the papers...
Google Review
- December 15, 2023
So I made an appointment to drop my car off for service 3 weeks ago. When I arrived Tony told me around 2 1/2 -3 hours which is why I requested a courtesy car. My appointment was at 8:30 AM. I showed back up at 1 and Tony said one more hour. My car was still parked outside. I showed up an hour...
Google Review
- November 04, 2023
Excellent service! Kudos to Jesse in the service department for all your help!
Google Review
- October 15, 2023
Over the past couple of years, we have purchased 3 vehicles from Mercedes-Benz of Dothan. We are impressed with their impeccable service, attention to detail and customer friendly staff. Our trips to the service center are always pleasurable and they communicate very well. It has been our pleasure...
Google Review
- October 11, 2023
From start to finish, my experience was wonderful. My service advisor was very helpful and accommodating, and I absolutely love Mercedes. I highly recommend Mercedes of Dothan.
Google Review
- October 11, 2023
I recently had my car serviced and was shown top-notch customer service! It's always a great experience from start to finish when I need anything at Mercedes of Dothan, whether it's renting a vehicle for the weekend, buying a vehicle or having it serviced; whatever the need, the staff is always...
Google Review
- October 10, 2023
It took me 3 weeks to get an appointment with the service department. It is unacceptable that it took three weeks to get an appointment. Efficient appointment scheduling is essential for providing timely service to customers, and a delay of this magnitude reflects poorly on the service department's...
Google Review
- September 29, 2023
There is a problem in the Service for Sprinter. One person should handle the demand. Will not work. Recommend slowing down the sales for sprinter that will slow down the service department.Sprinter customer are different to passengers cars. Strictly business.
Google Review
- August 22, 2023
Brooke in the service department is excellent at what she does and then some.Dealership does not need to let her get away!! 👍
Response from the owner Replied: Thank you so much for the review!
Google Review
- August 16, 2023
It was a relief to have the experience we had during the purchase of our vehicle. In an era where there is so much disappointment with personal experiences and the constant letdown of the quality of vehicles that is being advertised, to have our expectations not only met, but exceeded was a sigh...
Response from the owner Replied: Thank you for your feedback! Welcome to the Mercedes-Benz of Dothan family.
Google Review
- August 11, 2023
Always a pleasure to deal with these folks. Prompt, courteous, and efficient.
Google Review
- August 07, 2023
Disclaimer: I do not personally know anyone at this dealership beyond my recent first time visit this past weekend.I had an outstanding experience at Mercedes-Benz of Dothan, Alabama, and I am thrilled to write this five-star review. From start to finish, the entire process was seamless, thanks to...
Google Review
- August 02, 2023
Good place to get a luxury car for the right price
Google Review
- July 27, 2023
Excellent experience buying my first Mercedes. Thanks to Adam for being so accommodating and getting me in my new ride that day. Very nice staff and understanding of time constraints.