Brooke in the service department is excellent at what she does and then some.Dealership does not need to let her get away!! 👍

Response from the owner Replied: Thank you so much for the review!

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It was a relief to have the experience we had during the purchase of our vehicle. In an era where there is so much disappointment with personal experiences and the constant letdown of the quality of vehicles that is being advertised, to have our expectations not only met, but exceeded was a sigh...

Response from the owner Replied: Thank you for your feedback! Welcome to the Mercedes-Benz of Dothan family.

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Always a pleasure to deal with these folks. Prompt, courteous, and efficient.

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Disclaimer: I do not personally know anyone at this dealership beyond my recent first time visit this past weekend.I had an outstanding experience at Mercedes-Benz of Dothan, Alabama, and I am thrilled to write this five-star review. From start to finish, the entire process was seamless, thanks to...

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Good place to get a luxury car for the right price

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Excellent experience buying my first Mercedes. Thanks to Adam for being so accommodating and getting me in my new ride that day. Very nice staff and understanding of time constraints.

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Go see Jeremy Frazier . He is a great salesman and I would definitely recommend him to anyone looking to purchase a vehicle.

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My experience with Jeremy frazier was awesome . He is a very sweet person and very knowledgeable , he answered all my questions and I will definitely come back to see him to purchase a car from him . Go visit him you will not be disappointed.

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Best business to buy a car from! Jeremey (Frazier) was very professional and helped me with all my undecided decisions! Recommend him for anyone looking to buy a car!

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Had a great experience with Jeremy Frazier! He was by far the most kind and patient man to walk around with. He was very educated on all the vehicles! HIGHLY recommend for everyone to use him! And hope to be able to buy my dream car from him very soon!!

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Had a great experience with Jeremy Frazier. He was very helpful and not pushy. You will be very happy!

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Adam Tindell found me the perfect car. He has been available after the sale for any questions. Excellent customer service.

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Teresa is wonderful and knowledgeable and most importantly honest! She definitely left me and my husband blown away with her customer service! Thanks again Theresa

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Teresa was fabulous ! Highly recommended! Easy from start to finish

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My experience at Mercedes-Benz of Dothan was great! Adam was awesome, very nice and professional. Great customer service. I told him what I wanted and he made it happen. Go check them out!

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Teresa continues to give excellent Customer service a year and a half after the Sale!

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We had a great experience as usual at Mercedes of Dothan. We were met and greeted by Travis who walked us through every detail that our new car had to offer, especially all the safety features. We spoke with the Sales manager Brandi over the phone and she had all paperwork ready when we arrived....

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Great experience with our salesperson Adam on the purchase of our vehicle at MB of Dothan.

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Teresa Brady Walker is AWESOME!. We just completed our second vehicle purchase with Teresa. She is very knowledgeable, patient, and goes the extra mile with customer service. If you want someone who knows the ins and outs of Mercedes Benz of Dothan, Teresa is the one to see!!! Teresa thank you...

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Teresa Walker is awesome! Be it buying or selling, she is the “go to” person at the dealership.

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They could care less if they sell you a car.

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I had an incredible experience with the service department and in particular with Tony. He was so very professional and truly an asset to your business! I will definitely purchase my next car from your dealership !

Response from the owner Replied: We appreciate your feedback! Thank you for spending time with us today.

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The administrative staff is great. Very polite and professional. My problem lies with service. They are very slow. Watching them work on my car, I see no sense of urgency. Strolling around, chatting, etc. Today I watched my car for twenty minutes and it wasn’t touched. And this was a simple...

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Thank you to Mercedes-Benz of Dothan for making our recent car purchase such a pleasure. Teresa was awesome!!! She went above and beyond. We highly recommend each of you.

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Ms. Broke and Mr. Tony are amazing. Was in the panhandle for Easter and my oil light on my E-320 came on. Additionally my rear right window went out. Originally took it to MB of Daytona and the service techs were absolutely trash. Claimed they could open my hood. They didn't want to help. The...

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Mercedes-Benz of Dothan provided excellent service for warranty item that was covered under a non-Mercedes extended warranty. Thank you Brooke Grantham for being fantastic.

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Teresa Brady Walker of Dothan Mercedes Benz is the best in the business. Just purchased a new Mercedes with her professional help. She made the entire experience a pleasure with her knowledge, experience and energy. From out of state delivery, guidance through all documentation and expert knowledge...

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This was a night and day difference in experience, customer service, and quality of work compared to my past visit to another Mercedes service center in Fort Walton Beach. From scheduling to drop off everyone was courteous and friendly. Made me as a customer feel like I was valued. Thank you...

Response from the owner Replied: Thank you for the great review and trusting us with your servicing needs! We look forward to assisting you in the future. Welcome to the Mercedes-Benz of Dothan family!

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We had an issue with our Sprinter based motorhome while traveling. They took us right in and fixed the issue. Great place for service. Thanks guys. And they are pet friendly!

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I recently had the pleasure of buying a car from Teresa Walker at Mercedes-Benz of Dothan. By far the best experience purchasing a new vehicle. Teresa was professional, informative, and fair throughout the process. Her customer service is second to none. Go check her out if you are in the market!

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Service was great

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Service Dept was very good on repairing my vehicle. Jessie did a good job.

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Sales staff are nice, very clean place!

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Great expensive service.....

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Teresa Brady Walker is the GOAT ! This lady never disappoints. I have purchased two vehicles from her. I told her I wanted an upgrade from my Lexus, that conversation happen well over a year. She held true to her word. Soon as she got one, I was her first call ! Thank u for being so kind and...

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I'm not sure how interested they really are in making money

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Special thanks to Matthew Wakefield for excellent service and communication.

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Brooke made my experience nice.

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Excellent service! They have a snack bar with can sodas and bottled water

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Knowledgeable about very helpful to my husband and I. Made sure that we were satisfied

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They are unprofessional and big liars been had my car almost 2 weeks every time I call to check on it oh it will be tomorrow or the next day or that next day all lies I’m giving them until tomorrow to have my car ready or I’m getting it towed to someone professional because they definitely aren’t...

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Loved my experience

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Took longer than I would have preferred but their excellent service manager, Brooke Allen, took great care of me.

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I had the worst experience visiting Mercedes Benz of Dothan my first visit here. I think they have one of the worst customer service in the city of Dothan. Specifically on the mechanical side not the dealer side. My first time visiting, I walked in and two agents were sitting at their desks. As I’m...

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Deceiving ads in internet. Advertising a$60,000 car and the reality is that the car is priced $14,000 over sticker price. While dealers are not obligated to sell at sticker price and at the end of the day still their car and hold the rich over their property it is very shady practice not to...

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The worst service experience I have had in 30 years of Mercedes ownership! Filthy loaner and warranty items were not addressed, only the things I was paying for!The end result is I have to take the car to another dealership to get the problems fixed that they did not address. The car was 200k new...

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They sold us a demo car as a new car. When we got home I found the sales manager's (Brandi) phone number still connected to the car. We found out she had been driving it and put about 700 miles on it. When my husband talked to the sales manager about it she thought it was funny. The dealership...

Response from the owner Replied: When this was brought to our attention nearly a week after your purchase in July, we did make sure we were transparent with everything we did. We took a look at the video of your purchase where we presented the odometer statement to you and you did sign 2 copies stating the mileage along with several other documents that had it listed. Unfortunately, we didn't feel at that time we should have went back and negotiated a used vehicle price nearly a week later since we were transparent and it did not in any way adjust the original manufacturer's warranty. It was explained that our manager used it once on a work trip, but that's why we also ensured to update the documents. We hate that you felt after you purchased that we were dishonest, but we did ensure to update everything with the exact mileage prior to you signing or taking delivery of the vehicle. We also ensured to take care of the scratch immediately, and the vehicle was detailed as well, and were never aware of any "smells" as it was never brought to our attention. We hate you feel this way, but in no way were we every dishonest in our entire process.

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Response from the owner Replied: Thank you for your 5 Star review and for trusting us with your vehicle needs!!

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TERRIBLE SERVICE , has been putting off my car for over a month telling me the same excuses and always say they’re going to call me back but never do! Don’t even ask for my name just all around a terrible location to work with

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Great experience all around. They went above and beyond to help me. My Sales Advisor, Nick Faust, was amazing and very patient. The Sales Manager Nick Harris, was great. He answered all of my questions, even when he was not at work. They both followed through with everything they said they would do....

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Ok, First and foremost I want to say that I have worked in customer service my whole life . But never have I ever received or given anyone Great service, like the service I received from Mrs Teresa B. Walker. She was the most knowledgeable humble and sweetest person I have ever come across and she...

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