Google Review
- January 27, 2022
I've had ongoing challenges with getting my Mercedes ML350 properly loved since I've had it and it unfortunately has been a thorn in my side for the last few years. In the last few months I've been going to another location and have spent well over $5000 on their repairs and other minor service to...
Google Review
- January 26, 2022
I've been going to the plaza group for over 6 years and have bought 4 cars from plaza mercedes. Out of the advisors that I've worked with Kyle has been the most dynamic. He is always courteous and prompt to reach out with updates and always has good energy. Will definitely recommend working with...
Google Review
- January 22, 2022
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- January 20, 2022
On behalf of a friend:I took my vehicle to the listed dealership for repair, Plaza Mercedes in Creve Cour, IL. The dealership repaired the vehicle, and the cost was almost $7500. I paid the amount in full and picked up the car from the dealership. After returning home to Columbia, I did not drive...
Google Review
- January 11, 2022
This was one of the worst experiences of my life! Craig and Pam are downright Nasty, Rude, Unconcerned and Disrespectful people! The foreman, Mike lied about the repairs and how he sabotaged our vehicle! Proven! We are repulsed by their behavior and mistreatment of customers. This is the reason why...
Google Review
- January 10, 2022
Update! From a previous review where this dealer MISDIAGNOSED, LIED and FAILED TO TAKE RESPONSIBILITY. Took it to The REAL Mercedes dealer.... The guy diagnosed our car correctly. It NEVER needed a sensor (which they charged us over $600 to complete). They MISDIAGNOSED, fixed and CHARGED us for the...
Response from the owner Replied: Napoleon, thank you for taking the time to leave your feedback of your most recent service visit with us. Our service team aims to provide a thorough service experience to every customer who visits. Unfortunately, because of the repairs that were already done to your vehicle outside of our service department prior to your visit, we were unable to assist with your repairs as much as we would have liked. If you have any questions or concerns regarding our pricing or the services we recommended, Id be more than happy to discuss them with you. Thank you and I hope to have the opportunity to serve you better in the future. Best, Ellis Johnson, General Manager
Yelp Review
- January 07, 2022
Customer service is horrible. I had a simple question and they were bothered by my call.
Google Review
- January 01, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 31, 2021
Ryan Main is my #1 Service Advisor! The young man is thorough, efficient and knows what he's doing! Much appreciation to the dealership and especially Ryan for always making my service experience a good one!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Yelp Review
- December 27, 2021
I went to the service center for my scheduled appointment, arriving a few minutes before my scheduled appointment. I was barely acknowledged when I arrived. No one came up to me, I had to ask if I would be assisted. Eventually someone took me to a waiting room and said my service provider would come...
Google Review
- December 16, 2021
Been to all the other Mercedes dealers in the St. Louis area, this one was hands down best experience. Service advisor Kyle was very knowledgeable about what the car needed and got me in quickly. Only trust my baby with these guys
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 10, 2021
Chad was great to work with. He went above and beyond to make sure we got the vehicle that's right for us.
Response from the owner Replied: Dustin Barry, we really appreciate this positive review! Thanks so much!
Google Review
- December 07, 2021
CUSTOMER SERVICE IS TRASH, IT MIGHT JUST BE THE COLOR OF MY SKIN OR SOMETHING. AND I SPENT OVER $8,000, AND I WOULD NOT RECOMMEND TAKING YOUR CAR OR TRUCK TO THIS LOCATION. I SPOKE WITH THE SERVICE MANAGER TWICE, AND ALL HE COULD DO WAS APOLOGIZE FOR POOR SERVICE BOTH TIMES. SAVE YOURSELF THE...
Response from the owner Replied: Elijahjaun, thank you for bringing this to my attention. I assure you that we here at Plaza Mercedes-Benz would never discriminate against any of our customers, and we certainly dont condone any such behavior. Delivering exceptional customer service is always our top priority, so Im disappointed to hear that we were not able to meet those expectations. I can tell you that our service department values integrity and always has the customers best interest in mind. If youd like, Id be happy to answer any questions you may have or address any additional concerns. At your convenience, please contact me at 314-919-8100. Id like to see what I can do to make this right. Best, Ellis Johnson, General Manager
Google Review
- December 06, 2021
From April Brown/Jeffrey Jones- Pam Oakes has absolutely outstanding customer service! She is extremely prompt, professional, friendly, humorous and knows her job inside and out. She should be running the show not behind the scenes. I'm not looking forward to paying my total bill (the luxuries of...
Response from the owner Replied: Hello April Brown, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 04, 2021
Response from the owner Replied: Kylee Trtan, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 02, 2021
Response from the owner Replied: Jeff, thank you for your rating. Please let me know if you have any questions or concerns that need to be addressed. I noticed your 1-star rating, but theres not comment to reference. Id like to help, but Ill need more info. When you have a moment, please reach out to me at 314-919-8100. Best, Ellis Johnson, General Manager
Google Review
- December 02, 2021
Response from the owner Replied: Nuha Abdulhadi, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 02, 2021
I Darryl Page is a great service consultant. I have been coming back to Plaza, because he always gives top service.Thanks Darryl.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Yelp Review
- November 29, 2021
This place is very unprofessional. Promised title within 2 weeks of purchase and still haven't received it in over a month. Thanks to plaza I am currently driving on expired temp tags. No one answers the phone nor responds to voicemail. Spend your hard earned money elsewhere.
Google Review
- November 18, 2021
Curtis Felix was awesome enjoyed his service,will come back for service again,thank you
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 15, 2021
Love the service! Good quality! Curtis was Awesome in the Service department
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 15, 2021
Worst Mercedes dealership Ive ever experienced. The staff are very unprofessional with title and registration. Sometimes under staffed in the finance department so prepare to spend a full day there. Mercedes dealers in Illinois and Minnesota, Iowa are far better or any other dealership MB in Missouri.
Response from the owner Replied: George, thank you for your review! Im so disappointed to hear that your experience with us was a negative one. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We appreciate you bringing this issue to our attention, as obviously this level of professionalism does not reflect the standard we set for our dealership. If you are willing, I would like to discuss this with you further and hopefully restore your faith in us. Please contact me at your earliest convenience. Ellis Johnson, General Manager, 314-919-8100
Google Review
- November 11, 2021
Great to see customer service still means something in this crazy world!! Cal Rude - GM and Darryl Page were fantastic. Darryl had a garage full of vehicles he was dealing with and took the time to address my needs and get me taken care of as soon as I came in. Cal came out and made sure I was...
Response from the owner Replied: Dan Muehlemann, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 10, 2021
Beware!!! Of these people.They take advantage of people and lie to them and give them the run around!.. especially elderly people!... remember how you treat people it comes back around!!!
Response from the owner Replied: Rochelle, thank you for taking the time to leave a review of our dealership. Im so sorry to hear that your experience with us was a negative one. We strive for exceptional customer service, and were so disappointed to hear that you felt taken advantage of. We would love the chance the speak with you and hear about what we could do to earn your trust in our dealership again. At your convenience, please reach out to me at 636-300-2224. Patrick Kellerman, Service Manager
Google Review
- November 07, 2021
Bob is the only car salesman you need. He will cater to your every need and will get all your questions answered. 2021 cosmic black aw35 amg fully loaded sold.
Response from the owner Replied: Andre Rush, thank you again for taking the time to let us know how we did!
Google Review
- November 02, 2021
Go see Lauren for your next purchase!
Response from the owner Replied: Ben Barbeau, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 02, 2021
Response from the owner Replied: Hello, thank you for your feedback. We are sorry to hear you feel this way. I would appreciate the opportunity to speak to you regarding your concerns. At your convenience, please give me a call directly at 314-919-8100. -Ellis Johnson, General Manager
Google Review
- October 29, 2021
Response from the owner Replied: Debby Wood, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 26, 2021
Response from the owner Replied: Charmyn Andrews, we are delighted to see this rating! Have a great day!
Google Review
- October 26, 2021
Google Review
- October 18, 2021
Response from the owner Replied: Suzanne S, we really appreciate this positive review! Thanks so much!
Google Review
- October 17, 2021
The only place I trust with my Mercedes.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 09, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Cars.com Review
- October 02, 2021
SCREEN CAPTURING AGAIN. . . PLAZA CREVE COEUR HAS NOT HAD A FAVORABLE REVIEW SINCE 4/2020. THEY ARE OBVIOUSLY PAYING TO TAKE THESE DOWN. FACTS: 9/21/2021 ME AND MY HUSBAND HAD 4 MINUTES TO JUMP FROM OUR MERCEDES ML350 AFTER SERVICE AT PLAZA, COMING HOME FROM DINNER, LONGEST TRAVEL TO CHESTERFIELD...
Google Review
- October 01, 2021
Response from the owner Replied: Hi MILENA BONEVA, thanks so much for rating us so high! Be safe on the road!
Google Review
- September 22, 2021
I have dreamed of owning a Mercedes-Benz since I was 16 years old which is no small feat for a little Appalachian girl. I shared my story with Quentin at Plaza and he helped me find THE PERFECT C-Class. Quentin was so kind, helpful and accommodating through the whole process. He truly made my...
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- September 18, 2021
Response from the owner Replied: Hello Katherine, we appreciate you taking the time to leave a rating. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Unfortunately, we cannot locate you in our system based on the name you have provided. Please give me a call at 314-919-8100 so we can discuss where we went wrong and what we can do to improve. Thank you and I look forward to your call. -Ellis Johnson, General Manager
Google Review
- September 04, 2021
Response from the owner Replied: Mac McCarthy, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- September 03, 2021
Yesterday (9/2/21), I had the privilege and opportunity to working with Brandy in service. Brandy was kind and courteous; she made me feel valued and respected as customer, and exhibits a legitimate and genuine care for others. We are all being plagued with dramatic conditions of Covid-19, safety...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 28, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 28, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 28, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 28, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 28, 2021
I have a 2020 GLE Mercedes and my car had software issues and shut down with my wife and daughter in the middle of the road. They Uber home and We towed to Plaza . They fixed the problem and the car continued to pop up notifications as it was doing prior to software issue . I texted and sent two...
Response from the owner Replied: Mateus, Thank you for taking the time to leave your review. It was a pleasure to speak with you. I regret to hear that you are still unhappy and I would be more than happy to take a look at it again. Please feel free to reach out to me at your convenience to discuss this further. Craig Guenzler, Service Manager, 314-635-9542
Google Review
- August 28, 2021
Response from the owner Replied: Denise Murphy, we are delighted to see this rating! Have a great day!
Google Review
- August 27, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 27, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 27, 2021
Response from the owner Replied: Hello Kate Stapleton, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 27, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 26, 2021
Response from the owner Replied: Brian Walk, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 26, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 25, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 25, 2021
Chad was super knowledgeable and professional to work with on our first visit to the Plaza Motors showroom. I really appreciated his easy going sales approach with us. He was able to answer all of our questions about every model in the Mercedes line. We highly recommend you see Chad if you are...
Response from the owner Replied: Hello Erika Sandiford, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 24, 2021
Very pleased with the service I received from this dealership! Chad Trulove was the Sales Associate that assisted me with purchasing my vehicle in 2020. He made it a smooth and easy process. He was patient with me as well. A year after purchasing my vehicle I contacted him and he still helped me...
Response from the owner Replied: Thank you Reona Morgan! We hope to be of service to you again!
Google Review
- August 24, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 20, 2021
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- August 20, 2021
I just recently purchased a vehicle at Plaza Mercedes from Chad. It was incredibly professional, not pushy, and was very knowledgeable! He made the process so easy! I would definitely recommend this dealership. By the way, this is my third purchase from Plaza. John, the manager was also very...
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 20, 2021
I received exceptional customer service at Plaza Mercedes-Benz St. Louis. My recent car purchase was the best thanks to Rickey Whittington. He made the process really smooth and he goes above and beyond for his customers. He is very thorough and knowledgeable.I highly recommend this dealership. Ask...
Response from the owner Replied: Genn Bugg, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 19, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- August 18, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- August 18, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 18, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- August 18, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 18, 2021
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- August 18, 2021
Plaza Mercedes-Benz is a fabulous dealership, from sales representatives to service technicians. They make the whole owning experience wonderful when you go to buy, trade or have your car serviced. Everything is easy and they are exceptionally polite and courteous. Our sales person Quentin...
Response from the owner Replied: Hello GORDON MILLER, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 18, 2021
Response from the owner Replied: brittney washington, we are delighted to see this rating! Have a great day!
Google Review
- August 18, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 17, 2021
Response from the owner Replied: Bailey Goughenour, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 17, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 14, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 14, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 14, 2021
Response from the owner Replied: Thank you joe badra! We hope to be of service to you again!
Google Review
- August 11, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 11, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- August 11, 2021
Response from the owner Replied: David Dunn, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 11, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 11, 2021
Response from the owner Replied: Thank you for your rating. If you have any questions or concerns that I can address, please give me a call at 314-919-8100. I would like to help, but I cannot locate you in our system based on the name you have provided. At your convenience, please reach out so I can get more details about your experience. Thank you. -Ellis Johnson, General Manager
Google Review
- August 11, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- August 11, 2021
I worked with Chad during my search for a new car for my newborn who accompanied me on my search. You can imagine how difficult and serious this search was searching the lot with a new baby and deciphering what features were important for a newborn child. Chad was so kind and enthusiastic. He took...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 11, 2021
Response from the owner Replied: David McNeel, we really appreciate this positive review! Thanks so much!
Google Review
- August 11, 2021
Response from the owner Replied: Hi Mrs. Towns, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 07, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 07, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 06, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 04, 2021
Response from the owner Replied: Chris Watson, thank you again for taking the time to let us know how we did!
Google Review
- August 04, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 04, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 04, 2021
Chad Trulove made everything easy from start to finish - responded very quickly to our initial internet inquiry and was very prompt when answering every question we had. Brandon Hatcher in finance also provided a low pressure environment when explaining everything available to us on our purchase....
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- August 04, 2021
Quentin was great with the sale, had us in and out fairly quickly, and John Williams is amazing!! I had gotten a flat shortly after buying my Jeep and when he found out that the wheel locks were on and we had not been given a key, he had the locks removed and replaced all 4 tires with brand new ones...
Response from the owner Replied: jaylyn brister, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 04, 2021
Chad Trulove was fantastic to work with. He made it a very smooth process, everything was accomplished in a timely manner, professional, friendly, and wonderful communication. Brandon Hatcher in finance was also amazing. He was upbeat, friendly, and very diligent. The friendliness at this dealership...
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 03, 2021
My whole experience with Plaza was seamless. From them helping me find the right vehicle to purchasing it. Chad was very knowledgeable and paid close attention to what I needed and addressed any concerns I may had. I truly appreciated that. I absolutely Love my new baby (A220) and so does...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- August 02, 2021
Response from the owner Replied: Tracy Hughes, we really appreciate this positive review! Thanks so much!
Google Review
- August 02, 2021
Chad is an amazing salesman . He helped us find the perfect vehicle for our needs. He made sure that we were totally satisfied before we left his office. Chad also walked me through all of the controls of our vehicle.Thanks for all your help Chad!Plaza Rocks!!!!!
Response from the owner Replied: Hello Ronald Phillips, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- August 01, 2021
Response from the owner Replied: Hi Wendy Settles, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 01, 2021
Response from the owner Replied: Hello Michele and thank you for the rating. If you have any questions or concerns that I can answer, please feel free to give me a call at 314-919-8100. I would like to help, but I need more details being your one star rating. Thank you again and Ill look forward to your call. -Ellis Johnson, General Manager
Google Review
- August 01, 2021
Response from the owner Replied: Kathleen Altepeter, we are delighted to see this rating! Have a great day!
Google Review
- August 01, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 01, 2021
Response from the owner Replied: Hello Becca Bennett, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- August 01, 2021
Response from the owner Replied: Hi D C, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- July 31, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- July 30, 2021
I loved this group of people! Chad T was my sales guy and Brandon H was my finance guy. Working with them made my first time purchasing a Mercedes a smooth and fun experience. They really care about what you need and went above and beyond to make sure I was happy and had all the information needed...
Response from the owner Replied: Lonna C Becton, we are delighted to see this rating! Have a great day!
Google Review
- July 30, 2021
This was my fourth time getting a vehicle at Plaza motors Mercedes in Creve Coeur. I had the pleasure of working with Quentin and he helped me find the perfect vehicle to own. He was patient with my little being with me and was honest and trustworthy. Highly recommend! Not only do Mercedes never...
Response from the owner Replied: Hello Laura Conner, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 30, 2021
Response from the owner Replied: DJ reeves, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 29, 2021
Response from the owner Replied: Ashley, thank you for your review. Deleting reviews out of Google or Facebook from our end isn't possible. We do not pay for reviews. The employee you continue referencing no longer works for our company. Ive personally invited you to reach out me regarding your concerns. You can reach me at 314-919-8100. Thank you. -Ellis Johnson, General Manager
Google Review
- July 28, 2021
Varujan and Brandy have always taken great care of me and my car! Prompt service, keeping me informed every step of the way. Going above and beyond with personal touches.Varujan is FAMILY!
Response from the owner Replied: Janet King, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 28, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- July 28, 2021
Response from the owner Replied: Thank you Nikki Clark! We hope to be of service to you again!
Google Review
- July 28, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 28, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- July 27, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 27, 2021
Response from the owner Replied: Steven Goodman, we really appreciate this positive review! Thanks so much!
Google Review
- July 27, 2021
We cannot say enough about how easy Plaza MB made this process for us. We were purchasing from out of state. We were working with our insurance company here to get the payout on a totaled vehicle. Unfortunately, the insurance company had a few delays and the sales team worked with us through every...
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 27, 2021
Chad was great about keeping us updated throughout the whole process, very communicative, even when he wasnt in the office yet!Would highly recommend this dealership.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- July 27, 2021
Response from the owner Replied: Thank you Devan Cockroft! We hope to be of service to you again!
Google Review
- July 27, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- July 27, 2021
Response from the owner Replied: Malia Williams, we really appreciate this positive review! Thanks so much!
Google Review
- July 27, 2021
Varu Angheluta is the one name to know if purchasing a car from Plaza. He is a kind, polite, decent gentleman that has helped three generations of my family with our automobile needs. There are only a few people that I trust in the car sales industry - and Varu is one of those few. His honesty,...
Response from the owner Replied: Hussain Jafri, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 27, 2021
Response from the owner Replied: Hello Ashley Booker, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 27, 2021
Response from the owner Replied: Bettye Parker, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 27, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 27, 2021
Response from the owner Replied: Hello Lina Cid, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 26, 2021
Found the vehicle that I wanted online and sent an inquiry of availability. I immediately got a call from Chad Trulove which was fantastic. Came into this location and was immediately greeted and helped by Chad. The customer service by Chad was some of the best I have ever experienced. He went...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- July 26, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- July 26, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 26, 2021
Response from the owner Replied: Toni Wilson, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 26, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- July 26, 2021
Response from the owner Replied: Hello Reginald Johnson, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 26, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- July 26, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- July 26, 2021
Response from the owner Replied: Hi Alexander Tomasella, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 26, 2021
Response from the owner Replied: Mike Shepard, thank you again for taking the time to let us know how we did!
Google Review
- July 24, 2021
Lauren has done an outstanding job with the process of me finding a car and providing valuable information about the vehicles/inventory. What an efficient sales woman!
Response from the owner Replied: William Reece, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 24, 2021
Response from the owner Replied: Kelsee Phillips, thank you again for taking the time to let us know how we did!
Google Review
- July 24, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- July 24, 2021
Purchased our new 21 GLS 580 SUV from Plaza Motors.I live in Nashville and arranged the sale remotely, including negotiating the value of my trade with Chad Truelove via phone and email. We made all the arrangements before I came to the dealership and when I arrived Chad and the team took great care...
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 24, 2021
Response from the owner Replied: Frank Yifan Liu, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 24, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 24, 2021
Response from the owner Replied: Aaronesha hall, we are delighted to see this rating! Have a great day!
Google Review
- July 24, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- July 24, 2021
Response from the owner Replied: diana mcneel, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 24, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 24, 2021
Response from the owner Replied: Yong Li, we are delighted to see this rating! Have a great day!
Google Review
- July 24, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 24, 2021
Response from the owner Replied: P a s t, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 24, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- July 24, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- July 24, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- July 24, 2021
This dealership is very welcoming, as soon as you walk in theyre eager to help you with any of your automotive problems. The staff is also exceptional. I had the pleasure of working with Lauren the day i came in and she was very knowledgeable and was able to answer all of my questions on top of...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 24, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 24, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- July 23, 2021
Bob did an amazing job getting the GLE450 ordered correctly and delivered on his estimated time it would be ready for us to pick up. Entire process was easy (including Brandon who helped with Financing) and love our new vehicle! Thanks Plaza!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 21, 2021
Over a month ago I sent my Smart to Plaza because it overheated on me. Was given a laundry list of issues totaling almost $1300 and once fixed I had my car towed home as I was in another one of my vehicles. I left town for about 3 weeks which means the car sat for that time. I came home to a power...
Response from the owner Replied: Mr. Greene, as I discussed with you about your original visit, your car was not overheating. The tow truck drivers told us it was running poorly. We verified that it was running poorly, and had a check engine light due to faulty spark plugs. The technician found no faults for overheating. We replaced the spark plugs and performed some other maintenance. We test drove the car and there were no issues after repairs. Three weeks later, you paid for the repairs that you had authorized and then towed the car home. As you stated, it ran for 20 minutes and then began overheating and leaking. You agreed it was not leaking before. With your mechanical knowledge, we discussed that the leak could not have been occurring before and then started again later, and there is no such thing as an intermittent radiator leak. Also, replacing spark plugs could not affect the radiator. I still helped with the leaking radiator as a goodwill gesture to you, but it had nothing to do with the first repair. I apologize for the confusion during pick-up. I never received a message from you, despite giving you my direct line and cell phone number so that I could handle it personally. If there is anything else you would like to speak about, please call me directly at 314-919-8390. Thanks! -Craig Guenzler, Service Manager
Google Review
- July 20, 2021
Quentins guest experience is exceptional. He actively listened to what I looking for, found exactly what I had in mind and went above and beyond to make sure every detail was precise. A true gentleman and a luxury experience!
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- July 20, 2021
We continue to get exceptionally good service from Varujan Angheluta
Response from the owner Replied: Thank you mary bremer! We hope to be of service to you again!
Google Review
- July 17, 2021
Car buying experience was great.Dealerships follow up is awful - too transactional for a luxury car brand
Response from the owner Replied: Hello Khuram and thank you for your review. I am glad you had a positive car buying experience. I would like you speak to you personally about this concern. Please give me a call at 314-635-9538 to discuss. -Ellis Johnson, General Manager
Yelp Review
- July 16, 2021
he worst customer service I have ever had. Daryl is a complete nightmare and treats customers (especially women) like sh**. We switched dealerships and purchased a second Mercedes during the first visit. My love affair with the Mercedes brand will continue but never again at plaza.
Google Review
- July 13, 2021
We had the best experience when buying our new Mercedes from Bob Altepeter. Bob was extremely knowledgeable about the GLC 300 and prior to test driving he went over tons of features so I could get a true experience of what driving the car would be like. He was very low pressure and really wanted to...
Response from the owner Replied: Danielle Nelson, we are delighted to see this rating! Have a great day!
Yelp Review
- July 13, 2021
If I could give this place 0 stars I would. The service is by far the worse for a Mercedes Benz dealership. Please take your business else where to people who care about your needs and your money. I went in for a spare key replacement back in OCTOBER 2020. It is JULY 2021 and I have YET to receive...
Yelp Review
- July 13, 2021
If I could give this place 0 stars I would. The service is by far the worse for a Mercedes Benz dealership. Please take your business else where to people who care about your needs and your money. I went in for a spare key replacement back in OCTOBER 2020. It is JULY 2021 and I have YET to receive...
Google Review
- July 12, 2021
I have called 4 times today and no one will return my calls regarding a headlight out that they say is not under warranty. The car is just one year old this month!! There its also electric issues they haven't even discussed.Very disappointing as this is our 4th Mercedes to lease from them!
Response from the owner Replied: Cindy, thank you for allowed us to make things right for you! Please don't hesitate to reach out if you need anything in the future. -Craig Guenzler, Service Manager
Google Review
- July 07, 2021
Lauren Young was absolutely the best! She made my vehicle purchasing experience a dream and I could not have been more lucky to have her as my car sales consultant! From the customer service to the attention to detail on exactly what I was looking for she made it a very smooth experience! Brandon...
Google Review
- July 07, 2021
Helpful and polite service department. Squeezed us in when we were in a pinch.
Response from the owner Replied: Emilie Porter-Rand, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 01, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- July 01, 2021
Great experience with the best customer service ever!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- July 01, 2021
Pleased to have leased a car from Plaza. Varujan Angheluta in sales was very courteous & Professional. The entire transaction with all involved at Plaza went smoothly. It was my pleasure to write this review.
Response from the owner Replied: MARK SHERMAN, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- June 30, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- June 25, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- June 23, 2021
Save yourself and go to the Mercedes dealership off of Hampton. This was honestly the worst customer experience I've had in the service department. My Mercedes was stolen and then found so I asked for a specific service report and needed items replaced. It took 3 times to get the service report...
Response from the owner Replied: Hello Haylee and thank you for taking the time to leave a review. We are sorry about your experience, but are glad you brought this to our attention. We value our customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give me a call at 314-635-9538 so that I can learn more about your concerns and how I can rebuild your trust in our management team. -Ellis Johnson, General Manager
Google Review
- June 23, 2021
We had a very long time to wait for vehicle And they didn't even wash Them
Response from the owner Replied: Hello Bobby and thank you for your feedback. I am sorry to hear you were not satisfied with your experience. We cant seem to find you in our system based on the name you have provided in your review. Please give me a call at 314-919-8390 so we can discuss and see what we can do to make things right. -Craig Guenzler, Service Manager
Google Review
- June 22, 2021
Very professional! They were kind and move swiftly. 5 out of 5 recommended!
Response from the owner Replied: ellese dior, we are delighted to see this rating! Have a great day!
Google Review
- June 19, 2021
Very disappointed! I found the exact E43 that my wife wanted at Plaza, planned it as a birthday gift. I made the deal to buy the car and was simply awaiting paperwork from them so I could wire the full purchase price. I had purchased an airline ticket as I was coming in from out of town, instead...
Response from the owner Replied: Hello Ben and thank you for leaving a review. I understand your frustration and I am very sorry to hear that you are disappointed with your recent experience in our dealership. Please give me a call at 314-635-9538 at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. -Ellis Johnson, General Manager
Google Review
- June 18, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- June 18, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- June 12, 2021
I tried getting a vehicle for my boyfriend. Due to his bad credit I would have had to finance it. Now since the car wasn't for me I'm not about to dish out new car money. I did put a deposit down for a used car. They gave no communication, and took 4 days just to talk to me about getting financed. I...
Response from the owner Replied: Celsa, thank you for your review. I apologize it took longer than expected to refund your deposit for your boyfriends car. The deposit was linked to your boyfriends name, hence the confusion. Please give us the opportunity to regain your trust whenever youre next in the market for a vehicle. Thank you. -Ellis Johnson, General Manager
Google Review
- June 11, 2021
Google Review
- June 11, 2021
Response from the owner Replied: Hi Sherry Wright, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 30, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- May 30, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 29, 2021
have experienced the best service team so far from Mercedes. I am very happy with the service they provided for me and very quick and easy. The team treated me like a family member unlike others. Words can not express everything, it was a very enjoyable experience!
Response from the owner Replied: Ze Wang, we really appreciate this positive review! Thanks so much!
Google Review
- May 26, 2021
Response from the owner Replied: Hi Micheal Hager, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 19, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- May 19, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- May 19, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- May 16, 2021
Visited Plaza Motors just cant get any easier for me. There on line appointment scheduling its on believable easy to do. I so appreciate having my own service associate that I personally deal with Brandy Jones who takes care of me and my Mercedes Benz. No matter how crazy my day gets even if I...
Google Review
- May 13, 2021
Lauren took care of me and my family, she had great customer service and made sure we got everything we wanted in our new Mercedes! Ask for Lauren next time you visit!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- May 12, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 08, 2021
I had a bad experience at the plaza Mercedes. As a Mercedes owner for more than four years, the service here is the worst I have ever encountered. It cost $69 but did not get the service of rotation, the reason is tire wear. I just posted it to let everyone see if it is reasonable.They told me that...
Response from the owner Replied: San, thanks for coming to see me again and giving me the chance to go over the alignment results with you! Please don't hesitate to reach out if you need anything else. -Craig Guenzler, Service Manager
Google Review
- May 07, 2021
Was very frustrated with the service for many reasons, then Grieg ( Service manager ) showed up to my house and took care of the problem himselfWas very noce gesture !Dr Haifaa Younis , MD
Response from the owner Replied: Haifaa, thank you for your business. It was a pleasure to meet you! I appreciate the opportunity to correct your issue, please feel free to contact me if I can ever be of assistance. Thank you. -Craig Guenzler, Service Manager, 314-919-8390
Google Review
- May 05, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- May 02, 2021
We give Erin at Plaza Mercedes She went the extra mile to get us the best deal possible on my new car. She was kind, efficient and very personable during the whole transaction. Im so thankful she answered the phone when I first called Plaza! She was a huge help and I absolutely love my new car!
Response from the owner Replied: Thank you Christy Berman! We hope to be of service to you again!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 02, 2021
Response from the owner Replied: Marc Moellering, we are delighted to see this rating! Have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- May 02, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- May 02, 2021
Response from the owner Replied: Hi Cesar Molina, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 02, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- May 02, 2021
Response from the owner Replied: B J Knight, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 02, 2021
Response from the owner Replied: Hello Blake Gellman, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Response from the owner Replied: Nancy Scheberle, we are delighted to see this rating! Have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- May 02, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- April 30, 2021
Excellent customer service each time I visit!
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- April 30, 2021
I want to thank Erin and all the other persons that worked to get me into my 2018 Mercedes-Benz E 300. She was friendly and understood my desires for the type of vehicle that I wanted.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- April 29, 2021
As a first time Customer at Plaza Mercedes-Benz, Erin was outstanding! She simplified the entire car buying experience and made herself available from the beginning to the end of the process! I would highly recommend her and Thanks Erin for the GREAT Customer service!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- April 29, 2021
We felt well treated by Loren Young. She was very knowledgeable of the car features. Her customer service was 5 stars, she was very attentive of our requests. I would definitely recommend this dealership and her as a salesperson.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- April 29, 2021
Erin was fantastic to work with and my daughter loves her new car. Definitely a world class experience at Plaza, we will be back:)
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- April 28, 2021
Everyone is great at plaza
Response from the owner Replied: Thank you Karen Barrett! We hope to be of service to you again!
Google Review
- April 24, 2021
Waiting get my service van fixed & running again.
Response from the owner Replied: Hey Claude, thanks for your review. If you have any questions or concerns you would like me to address, please don't hesitate to reach out. You can contact me directly at 314-919-8390. Thank you! -Craig Guenzler, Service Manager
Google Review
- April 22, 2021
David was very helpful
Response from the owner Replied: Hi Thirty Seven, thanks so much for rating us so high! Be safe on the road!
Google Review
- April 22, 2021
Great experience!
Response from the owner Replied: Hello Mike Owens, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- April 22, 2021
Erin is a pleasure to work with. She knows her product and listens to her customers.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- April 22, 2021
I have always had great service from my salesman Quentin. I highly recommend him for anyone looking into Mercedes Benz.
Response from the owner Replied: Ginny Babcock, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Cars.com Review
- April 22, 2021
Top notch experience all around. If you?re looking for a great automobile, look no further.
Plaza Mercedes-Benz Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Cars.com Review
- April 22, 2021
Thank you, David Adams for your friendly assistance.
Plaza Mercedes-Benz Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- April 19, 2021
I walked into Plaza Mercedes without an appointment. Erin, one of the sales people greeted me within minutes. She was very courteous and welcoming and knew her product. I havent pulled the trigger on a car yet, but when I do, Ill be going back to see Erin.
Response from the owner Replied: Hello Nathan Adams, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- April 18, 2021
Service is ok, made an appointment for service recently and the service advisor never returned my call. I called many times, not sure what happen.
Google Review
- April 15, 2021
Let me start off by saying that I have had nothing less than FIRST CLASS TREATMENT from Plaza Mercedes-Benz. I was there with my mom looking for her a new car and she ended up purchasing a 2021 C300 off the show room floor. We had an appointment that day with Erin Convy to see about getting a new...
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- April 14, 2021
Erin is nothing short of amazing! I couldn't have received better service and professionalism and I highly recommend her if you're in the market for a vehicle from Plaza Mercedes. Thanks Erin!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- April 13, 2021
I have purchased many cars in my life at many dealerships, but not one of them can compare to the experience of purchasing a car at Plaza Mercedes-Benz! I knew the kind of car I wanted, and I went to other dealerships in the area talking to salespeople about trying to track down the car. I may as...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- April 13, 2021
It was super amazing
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- April 13, 2021
Great experience! Everyone was super nice. Will purchase from them again!
Response from the owner Replied: Lynnette Berg, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- April 12, 2021
I just wanted your dealership to know what a pleasure it was working with you. John and Brandon were great to work with but having Erins encouragement and knowledge was the best! Thanks
Response from the owner Replied: Nancy McDonald, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 28, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- March 27, 2021
Great
Response from the owner Replied: Dwight Lawson, we are delighted to see this rating! Have a great day!
Google Review
- March 25, 2021
Quentin in sales goes above and beyond
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- March 24, 2021
Response from the owner Replied: Lisa Power, we are delighted to see this rating! Have a great day!
Google Review
- March 24, 2021
Please dont come here They treat customers like trash they will miss your car up the service department is horrible.
Response from the owner Replied: Hello Andrew and thank you for your review. It is disappointing to hear of your negative experience with our team. Please contact our me at your earliest convenience so that we may ensure your experiences with our dealership are more pleasant moving forward. -Craig Guenzler, Service Manager, 314-919-8390
Google Review
- March 24, 2021
WORST EXPERIENCE EVER!!!! Don't bring your vehicle here if you need any kind of service. They commit fraud by telling customers there is more work that needs to be done than really needs to be done! If they can't get it out of YOUR pocket, they want it out of your insurance's pocket!IT'S FRAUD!I had...
Response from the owner Replied: We're so sorry to hear that you were not completely satisfied with your service visit, but would greatly appreciate the opportunity to speak with you regarding your experience. As a convenience to our guests, we offer recommended repairs based upon the needs of the vehicle, but these services are always optional and will never be performed without your consent. We value your business and feedback, but unfortunately were unable to research this visit without a legal name provided. As soon as you have a moment, please give us a call so that we may promptly address your concerns at (314) 919-8390. Thank you. Craig Guenzler, Service Manager
Google Review
- March 18, 2021
Horrible experience. They're very very rude.
Response from the owner Replied: Hello Stacy and thanks for sharing your feedback. I am sorry to hear your did not have a good experience during your last visit. We are very sorry to hear that you feel that you were mistreated here at the dealership. Your opinion plays an integral part in our customer service. I would like to help turn your experience around and would like to hear more details about your experience. If you're willing, please contact me at 314-635-9538 to discuss what we can do to make things right. Thank you again and I look forward to speaking with you. -Ellis Johnson, General Manager
Google Review
- March 04, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- March 03, 2021
Price and accommodation were spectacular.!!!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- March 03, 2021
Early in my research of a new vehicle I was connected with Lauren at Plaza MB. What I appreciated about Lauren was her responsiveness and drive to find solutions. While we did run into some COVID induced hiccups she ultimately got me to the finish line. Additional thanks to Ron, Brandon H, and Jason...
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 02, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Yelp Review
- February 25, 2021
Bring my car in and tell them some wiring might be disconnected behind the steering wheel and my starter might be out. 1 month later they let me know wires have been "cut" (which they said they would send me pictures and never did) and the starter is broken. Took them that long to diagnose my...
Google Review
- February 24, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- February 24, 2021
Overall very pleased with my experience at this service center. I was greeted with great customer service and introduced to RONALD. I felt bad because it appears I interrupted his lunch but that did not stop him from giving me a great customer experience all the way from making sure I was informed...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- February 24, 2021
Amazing experience from start to finish. Quentin Brandon and John took very good care of us
Response from the owner Replied: Thank you Kathleen Olivastro! We hope to be of service to you again!
Google Review
- February 20, 2021
Car broke will driving half way across the country. Where another St. Louis-area dealer told me they were too booked to help, Plaza got me fit in, my car fixed, and me and the dog on our way again in a couple of hours.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- February 18, 2021
Brandy Jones, Service Advisor, is the BEST I have ever experienced. She went beyond expectations to take care of my service needs. She is truly a model for exemplary Customer Service.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- February 17, 2021
I cant say enough about this dealership! I live 14 hours away and found the car I wanted here. Quentin, the online sales manager, is extraordinary! He answered a million questions, did everything I asked, answered every text and email, and was absolutely amazing! He went above and beyond to make...
Response from the owner Replied: holly hubel, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 17, 2021
Coming from back east, this is the best customer service is the best coming from and out of Alaska. Toyota over all seems to have handled the idea of face to face service for your needs. Going into the service department they got to me quickly and my wait was not long and they informed me of the...
Response from the owner Replied: shaw ruck, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 17, 2021
My wife dropped our c300 Mercedes Benz off to be checked. The dealership gave us a loner car after they finished the car with no prior notice the service manager Craig Guenzler called saying he wanted the loner car right away or that the police would be called and also the car would be reported...
Google Review
- February 15, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- February 15, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- February 13, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- February 12, 2021
Plaza employee Quentin S. Johnson is just about the worst salesman I have ever came across. The dude is completely clueless. Terrible dealership, my recommendation would be to buy from another dealership
Response from the owner Replied: Hello Tim, thank you for notifying me of your recent experience at our dealership. I would like to speak with you to hear from you and resolve this situation. I understand your frustration and I want to assure you that we value every customer. Your recent experience does not reflect the culture and standards of our dealership and I would greatly appreciate the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience at 314-635-9538 to discuss your visit in further detail. I look forward to your call. -Ellis Johnson, General Manager
Google Review
- January 29, 2021
Response from the owner Replied: Hello STEPHANIE Liggins, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!