Cars.com Review
- June 04, 2019
We had our Range Rover towed to Plaza after it lost power on the highway. It was towed on a flatbed truck with no other equipment on it. It sat at Plaza for 5 days before it could be processed thru the service department. We did not have an appointment so we understood that they must be very busy,...
Yelp Review
- April 09, 2019
Darryl Page and Ryan Main are great service advisors. Both are kind, courteous and helpful. I came in today for some service engine warnings and a headlight out on my Mercedes. I called yesterday and got an appointment for this morning. Upon arrival, a tech saw me park my vehicle and greeted me...
Yelp Review
- March 20, 2019
My 5 star review is strictly for the service experiences I have had with Patrick K. And the mechanics at Plaza Chesterfield. Patrick has not failed us once time and provides quality and prompt service. If you are looking for a service advisor and Mercedes repair center then this combo is one you...
Yelp Review
- January 02, 2019
I am the proud owner of a 2011 Mercedes Benz ML350 4Matic....and have never had one issue in 66,000 miles with extensive traveling on the highway during that time. I purchased the vehicle in Ft Lauderdale, FL brand new from BMBFTL and although it USED to be a great dealership, it is no longer that...
Yelp Review
- December 21, 2018
Darryl Page, a service advisor, needs a lesson on how to provide Mercedes world-class customer service. I came to get a headlight repaired and Darryl argues me up and down that there was nothing wrong with the light. While another service agent, Brandy, agreed the light was dim. Not sure why Darryl...
Cars.com Review
- November 05, 2018
Bought a 2019 Audi A8 Saturday. Was helped by Chris Blumeyer and Jamal. Both were fast, friendly, and efficient. I give them 5 stars. Chris Kemph
Plaza Mercedes-Benz Replied: Thank you for the five stars and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. We look forward to seeing you again soon! - Tom Ebenreck, General Manager
Yelp Review
- October 23, 2018
This is my FIRST review for any service provided to me. I have utilized another Mercedes dealership in St. Louis for a decade. The customer service on the front end to buy a car is top-notch. The customer service on the back end...the epitome of nonexistent. Never have I had a complaint until now,...
Yelp Review
- September 11, 2018
Plaza let me down a second time. I bought a car sold to me as "new" that the "sales manager" had driven and never titled. I drove it 2000 miles and it needed service already, so obviously they didn't service the car before they sold it to me. They said it would be an hour and couldn't do a loaner...
Social Media T. Replied: Hello John and thank you for bringing this to my attention. I understand your frustration and apologize for your negative experience in our service department. We aim to perform all service knowledgeably and thoroughly. I'm sorry that we neglected to care for your vehicle in this manner. I would like to discuss this matter with you in greater detail. Please call me at 314.919.8390 at your convenience. We look forward to speaking with you. - David Francosky, Service Manager
Yelp Review
- August 30, 2018
The worse car dealership ever, bunch of thugsThey got my car to get the key programmed, change the doors handles lights, then I got the car1-the mirror is angling up2-the seat keep going up to the steering wheel3-the air is coming in to the car from the two front windows4-there is a big noise in the...
Social Media T. Replied: Hello Youssof I am sorry to hear about your experience in our service department. Our goal is to perform all service thoroughly and with as much integrity as possible so I am concerned with your review. Please call me at 314.919.8390 so that we may speak with you further about your concerns. We appreciate your business and look forward to resolving this issue. - David Francosky, Service Manager
Yelp Review
- July 24, 2018
The customer service (other than from my particular salesman) is abysmal. Plaza Mercedes-Benz sold me a car on which the title was mutilated. I was advised by the Missouri Department of Revenue that it was requiring Plaza Motors Co. to apply for a replacement title, which Plaza Motors Co. would then...