Google Review
- August 04, 2020
Response from the owner Replied: Jerome Hudson, we really appreciate this positive review! Thanks so much!
Yelp Review
- July 28, 2020
Truly an awful experience, I called about a car a few weeks ago and it wasn't available any longer. After a week or so the dealership called me back and said it is actual available now. They asked me to fill out paperwork to check my credit score and ran it, and I thought I was buying a car. After 2...
Google Review
- July 18, 2020
Plaza Motors is great! We have owned our Smart Car, purchased new at Plaza in January 2010. The service I received today is just as good as it was 10 years ago. What I am saying is that the high standards of customer service has never changed! Keep up the great JOB! I will always remain a...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 18, 2020
Response from the owner Replied: Kelsey, thank you for leaving us a rating. If you have any questions or concerns you would like me to address, please feel free to give me a call at 314-266-5469. I would like to see what I can do to help, but I need more information on what led to your one star rating. I look forward to hearing from you. -Mike Margas, General Manager
Google Review
- July 13, 2020
Took my smartcar here for inspection and to see if anything under warranty needed replaced... While they did replace my rear right axle per TSB, and replaced my motor mounts, they undertorqued the lower bolt on my rear right strut when they put it back on, evidenced from it FALLING OUT 4 or 5 months...
Response from the owner Replied: Lucas, thank you for bringing this to my attention. I am sorry to hear you were not satisfied with your service visit. Please give me a call at 314-919-8390 so we can work towards a resolution. I look forward to your call. -Craig Guenzler, Service Manager
Google Review
- July 12, 2020
Response from the owner Replied: Hello and thank you for your feedback. I am sorry to hear about your experience in our service department. We appreciate your business and do not take our customers for granted. I would like to see what I can do to help, however I cannot locate you in our system based on the information you have provided. Please give me a call at 314-919-8390 so that I may work personally to find a solution to this matter. Thank you and I look forward to speaking with you. -Craig Guenzler, Service Manager
Google Review
- July 11, 2020
Response from the owner Replied: Trina Allen, thank you again for taking the time to let us know how we did!
Google Review
- July 11, 2020
Response from the owner Replied: Trina Allen, thank you again for taking the time to let us know how we did!
Google Review
- July 09, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Yelp Review
- July 07, 2020
I brought my daughters recently purchased C 300 (2014) in for ac repair. You pay for excellence and Plaza gets it right, makes it right. Top flight service department.
Google Review
- July 06, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 03, 2020
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- July 02, 2020
Response from the owner Replied: Casey Schulte, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 01, 2020
Response from the owner Replied: Harry Parker, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 01, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 01, 2020
Booked a pickup & delivery service via phone, very convenient during this covid time except for the pickup was 30 min late. The service advisor Ryan Main was helpful. One thing, the diagnosis scan is not complimentary as they put in their online booking system if you choose to decline the repairs. I...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- June 26, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- June 24, 2020
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Yelp Review
- June 24, 2020
Sadly, I'd have to say stay away from Plaza! While I had good experience at their BMW shop, Mercedes service was a nightmare. Had a seat issue on a fairly new car (out of warranty). The quoted me $3,800 for the repair. Because of the cost I elected to shop around. I brought car to another shop (non...
Google Review
- June 22, 2020
Response from the owner Replied: Hello Mujtaba, thank you for bringing this to my attention. I am sorry to hear that your experience was unpleasant as this does not reflect the culture and standards of our dealership. If you are still in the market, please reach out to me directly at 314-266-5469 so that I may help you get into the vehicle of your choice. I look forward to hearing from you. -Mike Margas, General Manager
Google Review
- June 12, 2020
Ive spoken with Quentin Johnson a few times about purchasing a new G 63. He had one someone backed out on that had an ugly interior and matte paint. He offered it at MSRP and even offered to throw in the doc fees. I said I want to order one and he said they want over MSRP, which Im not interested...
Google Review
- June 12, 2020
Plaza Mercedes - Benz exceeded my expectations.Benjamin Arndt my Sales Consultant was very knowledgeable on my GLC purchase. He previewed the vehicle with FacetTime and all items were addressed before my arrival. If thinking of purchasing a Mercedes-Benz give Benjamin a call at Plaza you wont be...
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- June 11, 2020
Response from the owner Replied: Dana Washington, thank you again for taking the time to let us know how we did!
Google Review
- June 10, 2020
Pleasant, and helpful. This has a very relaxed atmosphere, and the staff is accommodating.
Yelp Review
- June 09, 2020
I brought my Mercedes GLE 2020 in for Service A. I don't have a Service warranty so I had to pay out of pocket. The Service A for me costed $183.76 ($92.31 for oil and filter change, $69.95 to rotate and balance all 4 tires, $14.09 additional shop charges and $7.41 tax lol). Curtis Felix, the...
Yelp Review
- June 09, 2020
I brought my Mercedes GLE 2020 in for Service A. I don't have a Service warranty so I had to pay out of pocket. The Service A for me costed $183.76 ($92.31 for oil and filter change, $69.95 to rotate and balance all 4 tires, $14.09 additional shop charges and $7.41 tax lol). Curtis Felix, the...
Google Review
- June 05, 2020
Response from the owner Replied: Judy, please let me know if you have any questions or concerns that I can answer. I would like to learn more details on what led to your three star review and see what I can do to help. You can reach me at 314-266-5469. Thank you. -Mike Margas, General Manager
Google Review
- June 05, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- June 05, 2020
Was not pleased with the response from the sales clerk who helped me on Friday look at a car. The price was above the NADA and not a big deal if it is a excellent example of the "used car". Found many issues and asked to see if he would see about a better price on the car. He responded in asking...
Response from the owner Replied: Thank you for taking the time to leave a rating. Please let me know if you have any questions or concerns that I may address. We cannot locate you in our system with the information you have provided. You can reach me at 314-266-5469. I would like to help, but I need to know what led to your one star review. I look forward to hearing from you. -Mike Margas, General Manager
Google Review
- June 05, 2020
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- June 05, 2020
Very helpful and fast with the paperwork was very pleased with my service... I would recommend everyone to this location bc they are great people and they help get whatever vehicle you're looking for
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- June 04, 2020
Was not pleased with the response from the sales clerk who helped me on Friday look at a car. The price was above the NADA and not a big deal if it is a excellent example of the "used car". Found many issues and asked to see if he would see about a better price on the car. He responded in asking...
Response from the owner Replied: Thank you for taking the time to leave a rating. Please let me know if you have any questions or concerns that I may address. We cannot locate you in our system with the information you have provided. You can reach me at 314-266-5469. I would like to help, but I need to know what led to your one star review. I look forward to hearing from you. -Mike Margas, General Manager
Google Review
- June 04, 2020
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- June 01, 2020
Was not pleased with the response from the sales clerk who helped me on Friday look at a car. The price was above the NADA and not a big deal if it is a excellent example of the "used car". Found many issues and asked to see if he would see about a better price on the car. He responded in asking...
Response from the owner Replied: Thank you for taking the time to leave a rating. Please let me know if you have any questions or concerns that I may address. We cannot locate you in our system with the information you have provided. You can reach me at 314-266-5469. I would like to help, but I need to know what led to your one star review. I look forward to hearing from you. -Mike Margas, General Manager
Google Review
- June 01, 2020
Was not pleased with the response from the sales clerk who helped me on Friday look at a car. The price was above the NADA and not a big deal if it is a excellent example of the "used car". Found many issues and asked to see if he would see about a better price on the car. He responded in asking...
Response from the owner Replied: Thank you for taking the time to leave a rating. Please let me know if you have any questions or concerns that I may address. We cannot locate you in our system with the information you have provided. You can reach me at 314-266-5469. I would like to help, but I need to know what led to your one star review. I look forward to hearing from you. -Mike Margas, General Manager
Google Review
- May 29, 2020
Very nice atmosphere.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- May 29, 2020
Google Review
- May 29, 2020
Response from the owner Replied: Hello Jasmine, thank you for your feedback. We appreciate the positive review. Please don't hesitate to reach out if you ever need anything! -Craig Guenzler, Service Manager
Google Review
- May 29, 2020
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 28, 2020
Great customer service and looks out for the customer well being. Thanks to Curtis Felix
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 27, 2020
Really disappointed! I've taken my car here several times and received good service for a high price. On my last visit I brought my car in for " D" service in which most of that service had already been done. They agreed but told me my battery was showing a low charge. I told them that both...
Response from the owner Replied: Amos, thank you for bringing this to my attention. I am very sorry to hear that you were not satisfied with the work our team provided. I would like to help provide some resolution. Please give a call at 314-919-8390 at your earliest convenience. -Craig Guenzler, Service Manager
Google Review
- May 26, 2020
Darryl was wonderful in keeping me updated & informed. Ive come in solely for an oil change and Craig whom is the service manager has superseded all prior expectations at Plaza Motor Company and I look forward to visiting again!
Response from the owner Replied: Hello Jasmine, thank you for your feedback. We appreciate the positive review. Please don't hesitate to reach out if you ever need anything! -Craig Guenzler, Service Manager
Google Review
- May 23, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 22, 2020
Darryl has been wonderful in keeping me updated & informed. Ive come in solely for an oil change and Craig whom is my actual rep has yet to notify me on any updates and its been over 2 hours at this point. Going on 2.5 hours!
Google Review
- May 12, 2020
Response from the owner Replied: Taylor, thank you for your feedback. I apologize for the miscommunication. We have been adjusting hours due to COVID-19. Id like to have an opportunity to make it up to you. Please contact me and Ill see to it you are taken care of with a great deal. I look forward to hearing from you. Thank you -Mike Margas, General Manager, 314-919-8100 (Direct)
Google Review
- May 06, 2020
Made an appt for test drive, walked in and told us they were closed (2 hours prior to when google said they are closed). Either fix your times on google or get better sales associates.
Response from the owner Replied: Taylor, thank you for your feedback. I apologize for the miscommunication. We have been adjusting hours due to COVID-19. Id like to have an opportunity to make it up to you. Please contact me and Ill see to it you are taken care of with a great deal. I look forward to hearing from you. Thank you -Mike Margas, General Manager, 314-919-8100 (Direct)
Yelp Review
- May 01, 2020
I am on Active Duty and I live in WA State. I made a dream car purchase from Plaza Mercedes-Benz in St. Louis. After the deal was made and papers were signed, I had a driver pick up car and deliver to WA. Upon delivery, the driver indicated damage that was documented upon pick up. This damage was...
Google Review
- April 27, 2020
Get ready for major disappointment. Worst Mercedes-Benz parts department .Dave and his parts manager gave me a major ron around. Was making a wholesale purchase radiator, kept telling me they didn't get email of my dealer license and tax ID. Made me go to print it out . Then told me they have to...
Response from the owner Replied: Ben, thank you for bringing this to my attention. I am very sorry to hear that you are disappointed in your experience in our parts department. Please give me a call at 314-919-8480. at your earliest convenience. I look forward to speaking with you. -Nancy Moyer, Parts Manager
Yelp Review
- April 24, 2020
Yelp Review
- April 24, 2020
Yelp Review
- April 24, 2020
Yelp Review
- April 24, 2020
Google Review
- April 16, 2020
Service department would not stand behind tires they put on my car. I wont be buying my next Mercedes here. I hope the $100.00 they saved by not doing the right to thing is worth losing the sale.
Response from the owner Replied: Collin, thank you for your feedback. Im sorry you are disappointed with your experience. We felt by offering a $90.00 discount off a new tire was doing the right thing. The tire you wanted replaced was 3 years old, had a puncture and wasnt covered under any warranty. We hate to lose your future business but feel what was offered was fair. Feel free to contact me at 314-919-8100 if youd like to discuss. -Mike Margas, General Manager
Google Review
- April 12, 2020
Good experience with service. The Dealers have good understanding.
Google Review
- April 12, 2020
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Cars.com Review
- April 10, 2020
Big THANK YOU to a Plaza Mercedes for stepping in and helping us get our CLA in and out of the body shop in no time.They did a great job!Special thank you to the General manager,Tracy and Quentin!
Plaza Mercedes-Benz Replied: Thanks for the great rating! We are always happy to help!
Cars.com Review
- April 03, 2020
We purchased a almost new loaner vehicle CLA250 on 3/28.Quentin was our sales associate .He recommended this loaner vehicle for us (this was parked in the dark parking garage ,so we didnt get a chance to inspect it bumper to bumper).I was afraid of purchasing a loaner vehicle because I was afraid...
Plaza Mercedes-Benz Replied: Mirela, I am sorry to hear about your experience. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at 314-266-5469 at your earliest convenience. I look forward to speaking with you. -Mike Margas, General Manager
Google Review
- March 30, 2020
Response from the owner Replied: Hello Doug Mamroth, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 30, 2020
We are very pleased with our new 2020 GLE450, our salesperson Bob Altepeter was great to work with and he worked hard for us to get our car delivered quickly! He is a true professional. This dealership is top class!
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- March 17, 2020
My first time buying was turned into a nightmare! All because I was sold a Car that I was TOLD by the sales rep had the navigation features .I purchased this 2016 Infinti Q50 from Plaza ( Mercedes-Benz ). Now 2 days later they wont take the car back nor return my calls, even went back to plaza...
Response from the owner Replied: Hello Catrina and thank you for your honest feedback. I am sorry to hear that you are disappointed with the vehicle purchased from our dealership. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at 314-266-5469 at your earliest convenience. Thank you. -Mike Margas, General Manager
Google Review
- March 14, 2020
My husband purchased a GLA 250 2019 last year we purchased an extendedwarranty 8 yr extended warranty. On February 17 I started hearing anoise in the tire, that following Monday I scheduled an appointmentfor Saturday February 22nd. When I got there I explained what I washearing so a lady looks at my...
Response from the owner Replied: Yolanda, thank you for taking the time to leave an honest review. I apologize for your experience. We pride ourselves in excellent customer service. Please give me a call at 314-919-8390 at your earliest convenience, as I am trying to reach out to you to discuss this matter in further detail. -Craig Guenzler, Service Manager
Google Review
- March 13, 2020
My first time buying was turned into a nightmare! All because I was sold a Car that I was TOLD by the sales rep had the navigation features .I purchased this 2016 Infinti Q50 from Plaza ( Mercedes-Benz ). Now 2 days later they wont take the car back nor return my calls, even went back to plaza...
Google Review
- March 12, 2020
Response from the owner Replied: Paul Dalba, thank you again for taking the time to let us know how we did!
Google Review
- March 12, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 12, 2020
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- March 12, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- March 12, 2020
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- March 12, 2020
Response from the owner Replied: Kelley D, thanks so much for rating us so high! Be safe on the road!
Google Review
- March 07, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 04, 2020
There was some confusion with what I expected on service of my vehicle, completely my fault. Chris and Craig made it right and I walked away extremely happy with the outcome. Thanks fellas!
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- March 04, 2020
Service department is pretty great, but sales is hit or miss depending on who you talk to. While some of the employees are a joy to work with, others are arrogant and dismissive of anyone who doesn't look over 35. I was there looking to test drive a couple of specific vehicles while having my own...
Response from the owner Replied: Hello Viru and thank you for your feedback. I am very sorry to hear that you are disappointed with your recent experience in our dealership. We aim to conduct all business ethically and with the highest level of integrity so I am very concerned with your review. Please give me a call at 314-266-5469 or email at tebenreck@plazamotors.com at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. -Tom Ebenreck, General Manager
Google Review
- March 03, 2020
Service department is pretty great, but sales is hit or miss depending on who you talk to. While some of the employees are a joy to work with, others are arrogant and dismissive of anyone who doesn't look over 35. I was there looking to test drive a couple of specific vehicles while having my own...
Google Review
- February 29, 2020
Brent H. was the best sales person Ive ever had the pleasure of knowing. He was knowledgeable about all the options the GLB came with and even looked for a vehicle with the options I wanted. I recommend him to anyone looking to have a hassle free, quick sales experience.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- February 29, 2020
Brent and Tom were amazingly helpful and have made the new car buying process easy and enjoyable! Thanks so much yall!
Response from the owner Replied: Kelley D, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 27, 2020
Just got my new car today. WOW! Tom and the team at Plaza Mercedes were incredible. They walked us though the process and went the extra mile to help us get our GLE. They were attentive, accommodating and extremely knowledgeable... BEST CUSTOMER SERVICE EVER!!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- February 27, 2020
Vesrujan was awesome! Great follow through!
Response from the owner Replied: Paul Dalba, thank you again for taking the time to let us know how we did!
Google Review
- February 27, 2020
My husband purchased a GLA 250 2019 last year we purchased an extendedwarranty 8 yr extended warranty. On February 17 I started hearing anoise in the tire, that following Monday I scheduled an appointmentfor Saturday February 22nd. When I got there I explained what I washearing so a lady looks at my...
Response from the owner Replied: Yolanda, thank you for taking the time to leave an honest review. I apologize for your experience. We pride ourselves in excellent customer service. Please give me a call at 314-919-8390 at your earliest convenience, as I am trying to reach out to you to discuss this matter in further detail. -Craig Guenzler, Service Manager
Google Review
- February 24, 2020
Ryan was awesome and courteous. He assisted me with my A5 maintenance service. He provided me with a loaner,because the service extended over 2hrs.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- February 20, 2020
Dropped off my work vehicle on Tuesday morning for oil change and 3 recalls, the service advisor said "they will try to get it done today". The day went by. No one called to inform me of the status of my vehicle. Next morning I texted them inquiring about my vehicle, and called and left a...
Response from the owner Replied: Ted, I am so sorry that this happened. I assure you that your experience does not reflect the culture and standards by which we operate. I can understand why you are frustrated. If there is anything I can do to restore your faith in our dealership, please let me know how I may earn your trust. I would be happy to cover previous repair work to atone for our mistake. You can reach me at 314-919-8390. Thank you for bringing this to my attention. Additionally, I will share your review with the team and work to improve the customer experience moving forward. -Craig Guenzler, Service Manager
Google Review
- February 12, 2020
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- February 10, 2020
I took my Mercedes work vehicle in to have the airbag replaced on a recall notice in the morning. Asked if it would be finished by 3pm, was told most likely yes. Called at 2:30pm to confirm it was completed and was told yes. Sent one of my workers to retrieve it who arrived at 3pm. TOOK 45 MINUTES...
Response from the owner Replied: Robert, thank you for notifying me of your recent customer service experience. I understand how valuable your time is and regret that you experienced a longer than expected wait time in our service department. We strive to remain efficient provide excellent customer service especially on very busy days so I sincerely apologize for the inconvenience. However, we would greatly appreciate the opportunity to speak with you with hopes of earning back your business. Please contact me at your earliest convenience at 314-919-8390. -Craig Guenzler, Service Manager
Google Review
- February 08, 2020
Benjamin is an outstanding Sales representative for Plaza - easy to talk to, open minded, and able to meet customer needs that others would find difficult or impossible. He also shows a sense of urgency that let the customer know there will not be a lot of waiting around for a decision - he kept me...
Response from the owner Replied: John, we're happy you found our staff to be so supportive during your experience here at Plaza Mercedes-Benz. Thank you for your kinda review! We hope to be of service to you again in the future. -Tom Ebenreck, General Manager
Google Review
- February 07, 2020
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- January 31, 2020
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- January 20, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- January 18, 2020
I bought my C300 from Plaza and had an absolutely amazing experience. Unfortunately, after the purchase, there were a few things noted on the car such as a film on the paint, cup holder not opening all the way and trunk not properly closing... Morgan at plaza completed got me taken care of with my...
Response from the owner Replied: Lauren Smith, thank you again for taking the time to let us know how we did!
Google Review
- January 18, 2020
Absolutely pleased in every aspect. I was looking to get into a newer used vehicle and found what I was looking for online and the car was being sold by Plaza Mercedes. I requested more info and was contacted immediately by Brent Hough. Brent sent me all the info I needed in regards to the vehicle...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 12, 2020
Response from the owner Replied: Len Harvey, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 12, 2020
Response from the owner Replied: Hans, thank you for your business and for your review. Our service team is one of the best in town and we aim to provide a thorough service experience to every customer who visits. We apologize if you felt that our recommended services were unnecessary or overpriced and hope to have the opportunity to serve you better in the future. If -David Francosky, Service Manager
Google Review
- January 12, 2020
Response from the owner Replied: Travis, thank you for bringing this to my attention. I apologize for the inconvenience and the frustration that you may have incurred with us. It disappoints me to hear about your experience and your dissatisfaction, however we are unable to find you in our system. When you get the chance, please give me a call at 314-919-8480 so we can discuss this in further detail. -Nancy Moyer, Parts Manager
Google Review
- January 12, 2020
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 12, 2020
Response from the owner Replied: Jeff Homsher, we are delighted to see this rating! Have a great day!
Google Review
- January 11, 2020
As usual, excellent service you would expect from a MB dealer, wait time was a bit long and the lobby was a bit outdated.
Response from the owner Replied: Len Harvey, thank you for taking the time to leave us this positive review! Have a wonderful day!
Yelp Review
- January 08, 2020
I used to absolutely hate car salesman...........That is until I met Jackie Stege! Purchased my wife a new car and Jackie was absolutely awesome to deal with! Up front and focused on customer service. She made sure that our car was exactly what we wanted and that we got the deal we asked for. I...
Google Review
- January 04, 2020
I purchased my vehicle and service my vehicle with Plaza Mercedes. As a note, I've had some issues along the way to which the management has always come through. I recently called the parts department due to confusion of what all weather mats matched my vehicle and was received by snarky remarks...
Google Review
- January 02, 2020
The parts department of this establishment does not communicate with each other enough to even be able to to be able give a already paid customer the key for a vehicle bought over a year ago because the guy that ordered it is out of town. But at least they have Mercedes Benz.
Response from the owner Replied: Travis, thank you for bringing this to my attention. I apologize for the inconvenience and the frustration that you may have incurred with us. It disappoints me to hear about your experience and your dissatisfaction, however we are unable to find you in our system. When you get the chance, please give me a call at 314-919-8480 so we can discuss this in further detail. -Nancy Moyer, Parts Manager
Google Review
- December 28, 2019
My son purchased an X3 from Ryan Westholt today and the experience was exceptional. We received the perfect car at a fair price with excellent service. Thanks Ryan
Response from the owner Replied: Jeff Homsher, we are delighted to see this rating! Have a great day!
Google Review
- December 28, 2019
The parts department of this establishment does not communicate with each other enough to even be able to to be able give a already paid customer the key for a vehicle bought over a year ago because the guy that ordered it is out of town. But at least they have Mercedes Benz.
Response from the owner Replied: Travis, thank you for bringing this to my attention. I apologize for the inconvenience and the frustration that you may have incurred with us. It disappoints me to hear about your experience and your dissatisfaction, however we are unable to find you in our system. When you get the chance, please give me a call at 314-919-8480 so we can discuss this in further detail. -Nancy Moyer, Parts Manager
Google Review
- December 28, 2019
Awful. Here is an excerpt of the e-mail I sent directly to Tom Ebenreck on May 28th - No response. I also submitted this via the "survey" I received after buying. Still no response. My experience with sales was good. I would rather step on a lego every day for the rest of my life then interact with...
Response from the owner Replied: Elizabeth, thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. Providing a great customer service and sales experience to our customers is our top priority, so I apologize for your frustration. I just went back through emails on and around that date and I did not receive anything. I am more than happy to discuss your situation with you. Please contact me directly at 314-266-5469 so that we can discuss where we went wrong and gain that trust back. -Tom Ebenreck, General Manager
Yelp Review
- December 26, 2019
Awful. Here is an excerpt of the e-mail I sent directly to Tom Ebenreck on May 28th - No response. I also submitted this via the "survey" I received after buying. Still no response. My experience with sales was good. I would rather step on a lego every day for the rest of my life then interact with...
Google Review
- December 25, 2019
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 25, 2019
Response from the owner Replied: Comet The Legendary, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 25, 2019
Response from the owner Replied: Nikki Esters, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 25, 2019
Response from the owner Replied: Hello Terrance and thank you for your rating. Please let me know if you have questions or concerns that need to be addressed. I would like to help but I need more details on what led to your one star rating. You can reach me at 314-266-5469. Thank you and I look forward to hearing from you. -Tom Ebenreck, General Manager
Google Review
- December 25, 2019
Response from the owner Replied: Hi Antwan Tompkin, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 25, 2019
The parts and repairs are very inflated...but they have you over a barrel because there are not many independent mechanics in the area that can diagnostic code for Smart cars.
Response from the owner Replied: Hans, thank you for your business and for your review. Our service team is one of the best in town and we aim to provide a thorough service experience to every customer who visits. We apologize if you felt that our recommended services were unnecessary or overpriced and hope to have the opportunity to serve you better in the future. If -David Francosky, Service Manager
Google Review
- December 25, 2019
5 stars for my oil change and experience. I cant speak for other warranty work or other car issues. The coupons on their website make it affordable and you simply just have to let your service rep know. I was surprised how straight forward the process was. Usually the service reps try to convince...
Response from the owner Replied: amaro mascarenhas, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 25, 2019
Amazing service. Quentin & Benjamin are excellent salespeople. Their passion for cars, especially Mercedes, is demonstrated by their vast knowledge and familiarity with their vehicles capabilities. Dropped my new GLS off with service today to get the windows tinted and some sealants applied. The...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 25, 2019
This place is sad... we walked the pre-owned section twice and walked inside the building to see 4 different people and not a 1 offered to help or spoke. You let a 700 credit score & 15yrs on the job walk out the door based on the color of our skin....We PURCHASED today from the Benz lot on...
Response from the owner Replied: Keisha, I am so sorry that this happened. I understand your frustration and regret that we did not handle this matter more effectively. I assure you that your experience does not reflect the culture and standards by which we operate. I can understand why you left and took your business elsewhere. If there is anything I can do to restore your faith in our dealership, please let me know how I may earn your trust. Thank you for bringing this to my attention. Additionally, I will share your review with the team and work to improve the customer experience moving forward. -Tom Ebenreck, General Manager
Google Review
- December 25, 2019
It was my first time at this location. Alec was very personable made me feel comfortable. The service was great I was in and out in no time. Thank you!!!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 25, 2019
I have had good customer service at plaza & think they are better than Mercedes St. Louis. They usually have loaners available. I also like that you can schedule service online. Although I miss Parktown, I will stick with plaza over Mercedes St. Louis.Mercedes St.louis is not very secure & I was...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 25, 2019
I wouldn't recommend this place. A man came up very nice but when asked for preowned he quickly changed and said he had a customer and point me to the back. Went outside Not 1 person came to help. Didn't get to test drive. They have absolutely no customer service when it comes to African Americans....
Response from the owner Replied: Ebony, I am so sorry to hear that you feel this way. We are very proud of our diverse customer base and staff. We continue to promote an environment that is proud of diversity so your review concerns me as it does not reflect the culture and standards of our dealership. Please give me a call at 314-266-5469 at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. -Tom Ebenreck, General Manager
Google Review
- December 12, 2019
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 25, 2019
Response from the owner Replied: Hello Nick Mullins, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- November 25, 2019
Response from the owner Replied: We love stars! Thanks so much, Herman! -Tom Ebenreck, General Manager
Google Review
- November 25, 2019
Response from the owner Replied: Hitendra Koduri, thank you again for taking the time to let us know how we did!
Google Review
- November 25, 2019
Adnan was a pleasure, he made the entire process of buying a vehicle enjoyable. We would come back to this dealership just to work with Adnan. However, only four stars as Tim in finance could use education that just because we are under 40 (millineials) we can be financially astute. Tim's...
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 25, 2019
While making arrangements to buy the car, and up until the deal was inked, my salesman was all smiles, warm, personable and made himself available to answer my questions. As a first time Benz owner, I had and still have a lot of questions, but I was ghosted.As far as follow up and follow through, my...
Response from the owner Replied: Hello LD and thank you for bringing this to my attention. I would like to help, but we cannot locate you in our system based on the information you have provided. Please give me a call at 314-266-5469 so we can work towards a solution and restore your faith in our dealership. -Tom Ebenreck, General Manage
Google Review
- November 25, 2019
We really enjoy working with Guyton Orson. Hes fun, professional and he gets our style. The guy represents BMW well!
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 25, 2019
Just spoke to someone from parts the conversation was okay he was somewhat helpful but I was shocked when the gentlemen told me he couldnt give me the part number to the part I was wanting to buy.... Ive never heard someone say that they are not allowed to share a part number. Whats even more funny...
Response from the owner Replied: Thank you for taking the time to bring your experience to our attention. It is our expectation that every customer has a great experience with us and I am sorry to hear that is not the case during your visit. I would like to hear more about your situation, if you could please contact me at your earliest convenience at 314-919-8390. -David Francosky, Service Manager
Google Review
- November 12, 2019
Response from the owner Replied: Sam Goodrich, we really appreciate this positive review! Thanks so much!
Google Review
- November 06, 2019
While making arrangements to buy the car, and up until the deal was inked, my salesman was all smiles, warm, personable and made himself available to answer my questions. As a first time Benz owner, I had and still have a lot of questions, but I was ghosted.As far as follow up and follow through, my...
Response from the owner Replied: Hello LD and thank you for bringing this to my attention. I would like to help, but we cannot locate you in our system based on the information you have provided. Please give me a call at 314-266-5469 so we can work towards a solution and restore your faith in our dealership. -Tom Ebenreck, General Manage
Google Review
- October 25, 2019
Response from the owner Replied: Hello Kyle Hanson, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 25, 2019
Response from the owner Replied: Leora, thank you for the rating and for putting your trust in Plaza Mercedes-Benz! -Tom Ebenreck, General Manager
Google Review
- October 25, 2019
if ever in town or on the go and need a Sprinter go see Joe " the man " Underriner . One of the most professional down to earth Salesmen I have ever met . If your prepared he will even work for ya while your on the road , mid flight , or in another city !! The man litteraly helped my company ...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 25, 2019
I had the best car buying experience at Plaza Motors recently. Charles Ligon helped us with our purchase of a preowned BMW. Chaz was professional, courteous, and very helpful. We left with peace of mind that we had bought the best car from the best dealer.
Response from the owner Replied: Stephanie, congratulations on your BMW! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Tom Ebenreck, General Manager
Google Review
- October 25, 2019
Simply 1st class service
Response from the owner Replied: Sam Goodrich, we really appreciate this positive review! Thanks so much!
Google Review
- October 12, 2019
Response from the owner Replied: Stephanie, congratulations on your BMW! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Tom Ebenreck, General Manager
Google Review
- October 12, 2019
Response from the owner Replied: This is awesome to hear. We appreciate your business! - Tom Ebenreck, General Manager
Google Review
- October 12, 2019
Response from the owner Replied: Thank you for the five star review! I am glad our team was able to deliver great service to you. - Tom Ebenreck, General Manager
Google Review
- September 25, 2019
Response from the owner Replied: We appreciate your business, Ryan! Thank you for the rating. -Tom Ebenreck, General Manager
Google Review
- September 25, 2019
Great customer service from point of sale to maintaining my car.
Response from the owner Replied: This is awesome to hear. We appreciate your business! - Tom Ebenreck, General Manager
Google Review
- September 25, 2019
Great manager to work with in the service dept.
Response from the owner Replied: This is awesome to hear. We appreciate your business! - Tom Ebenreck, General Manager
Google Review
- September 25, 2019
I was shocked how poorly Mercedes sales people work. I said I was looking to buy within 2 years. First person who was helping us abandoned us waiting in his office while helping another customer. We left. We started working with another one. We requested a test drive for two cars that start at 40k...
Response from the owner Replied: Hello and thank you for bringing this to my attention. I understand your frustration and it is very unfortunate to learn about your unpleasant experience with us. I assure you that your experience does not reflect the standards by which we operate. Furthermore, I would greatly appreciate another opportunity to serve you with hopes of earning back your trust in us. Please contact me directly at 314-266-5469. Thank you and I am looking forward to your call. Tom Ebenreck, General Manager
Google Review
- September 25, 2019
Chaz is the best! I just love him! He made my shopping experience seamless! 5 stars!
Response from the owner Replied: Thank you for the five star review! I am glad our team was able to deliver great service to you. - Tom Ebenreck, General Manager
Google Review
- September 12, 2019
Response from the owner Replied: Eric, we are so happy to read such a great review about Plaza Mercedes-Benz! It means so much to have earned your trust. It's our pleasure to have a loyal customer like you. Come back and see us soon! -Tom Ebenreck, General Manager
Google Review
- September 11, 2019
Response from the owner Replied: Willie, thank you for taking the time to let us know how we did. We appreciate your business! -Tom Ebenreck, General Manager
Google Review
- September 06, 2019
Response from the owner Replied: Thank you for taking the time to let us know how we did. We appreciate your business. - Tom Ebenreck, General Manager
Google Review
- August 25, 2019
Response from the owner Replied: Thank you for taking the time to let us know how we did. We appreciate your business. - Tom Ebenreck, General Manager
Google Review
- August 25, 2019
Response from the owner Replied: Willie, thank you for taking the time to let us know how we did. We appreciate your business! -Tom Ebenreck, General Manager
Google Review
- August 25, 2019
Response from the owner Replied: Hello Fanta and thank you for your honest feedback. I am sorry to hear that you are disappointed with the vehicle purchased from our dealership. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. Thank you. -Tom Ebenreck, 314-266-5469 (General Manager)
Google Review
- August 25, 2019
Response from the owner Replied: Richard, thank you for the high star rating and for putting your trust in Plaza Mercedes-Benz. -Tom Ebenreck, General Manager
Google Review
- August 25, 2019
Response from the owner Replied: Makenzie, it is disappointing for us to hear that your experience was anything less than great. If you have any questions or concerns, feel free to contact me at 314-266-5469. Thank you and I look forward to hearing from you! -Tom Ebenreck, General Manager
Google Review
- August 25, 2019
Excellent service, always!
Response from the owner Replied: Thank you for the five star review, Gayle! I am glad our team was able to deliver great service to you. Remember you can always schedule your appointment online in seconds and take advantage of our special offers! -David Francosky, Service Manager
Google Review
- August 25, 2019
We will never come here again!. Took our car to get service done , and gave us a rental to use, while our CLS S 63 AMG was parked In Mercedes parking lot and in their care, we get a call that our car was hit by a lady. She said she will pay out of pocket to have our vehicle fixed with a new bumper....
Google Review
- August 25, 2019
Morgen, is excellent she is the only one that i will be doing business with!
Response from the owner Replied: Hi Joseph, we're so happy we were able to help you out! I'm glad to hear you had a good experience with Morgen. It's our pleasure to have you as a loyal customer. -Tom Ebenreck, General Manager
Google Review
- August 25, 2019
Great dealership! They are next level compared to the dealership on Hampton. Better prices, more friendly, and are willing to go the extra mile for their customers. Mr. Altepeter was extremely kind, helpful, and professional. Second car Ive purchased from him specifically, and I will be back
Response from the owner Replied: Eric, we are so happy to read such a great review about Plaza Mercedes-Benz! It means so much to have earned your trust. It's our pleasure to have a loyal customer like you. Come back and see us soon! -Tom Ebenreck, General Manager
Google Review
- August 25, 2019
We had a rocky start with the car we wanted to see not being available. But Quentin Johnson was polite courteous and considerate throughout. We eventually found a better car for the right price. The buying process wasnt hard and there was no pressure. If youre in the market for a Mercedes go to...
Response from the owner Replied: We couldnt be happier that Quentin provided you with a great car buying experience. Quentin is a true asset and we are lucky to have him on the Plaza Mercedes-Benz team. We hope you are enjoying your new car, please come back to visit anytime! -Tom Ebenreck, General Manager
Cars.com Review
- August 21, 2019
Beware if buying a used car from them. Not sure if it's because I'm a woman and they think I'm a gullible xxxxxxx or if they treat all customers this way. Either way, I feel the need to put it out there to help YOU- the customer. My opinion is that they will tell you anything to get you off the...
Plaza Mercedes-Benz Replied: We really appreciate your honest feedback. It is tough to hear when we fall short of expectations, but we take all reviews seriously because they help us to improve the guest experience. We apologize for your experience, however it was a pleasure to speak with you and I am happy that we could come up with a solution to your problem. We look forward to seeing you again. Please let me know if I can be of any assistance going forward. -Tom Ebenreck, General Manager
Google Review
- August 12, 2019
Response from the owner Replied: Hello, I wanted to be sure to reach out about your experience. I want to apologize for the lack of follow up along with not keeping you looped in to the status of your warranty parts. I am looking into this now, and will work hard to turn things around. Please give me a call when you can so that we can discuss this further. Regards. Keith McLain GM 314-635-9539
Google Review
- August 12, 2019
Response from the owner Replied: Thank you Vonda! David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Thank you for the five star review, Allie! I am glad our team was able to deliver great service to you. -Matt Prunty, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Thank you for the five star review, Gayle! I am glad our team was able to deliver great service to you. Remember you can always schedule your appointment online in seconds and take advantage of our special offers! -David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Adel, thank you so much for the five star review! I am glad our team was able to deliver great service to you. -David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Monica, thank you for the five star rating. If you are ever unsatisfied with your visit, please reach out to me directly at 314-919-8390. -David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Thank you for the five star review, Gilda! I am glad our team was able to deliver great service to you. -David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Hello and thank you for taking the time to write such a good review on Plaza Mercedes-Benz. We're glad to have the opportunity to service your vehicle and look forward to working with you again soon. -David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Nancy, it means so much to us to have earned your trust in our business! We couldnt be happier that we provided you with a great car buying experience. Thank you for the five star review and recommendation. We hope to see you again in the future! -Tom Ebenreck, General Manager
Google Review
- August 12, 2019
Response from the owner Replied: Thank you for taking the time to let us know how we did. I am glad to hear you had a good experience with us, Ray. We appreciate your business. -Tom Ebenreck, General Manager
Google Review
- August 12, 2019
Response from the owner Replied: Thank you for the five star review, Carol! I am glad our team was able to deliver great service to you. -David Francosky, Service Manager
Google Review
- August 12, 2019
Response from the owner Replied: Hi Joseph, we're so happy we were able to help you out! I'm glad to hear you had a good experience with Morgen. It's our pleasure to have you as a loyal customer. -Tom Ebenreck, General Manager
Google Review
- August 12, 2019
Response from the owner Replied: Nidal, we're so glad that we were able to go above and beyond your expectations! Your wonderful feedback and rating mean a lot to us. It means so much to have earned your trust and you as a loyal customer. Please don't hesitate to reach out if you ever need anything! -Tom Ebenreck, General Manager
Google Review
- August 12, 2019
Response from the owner Replied: We couldnt be happier that Quentin provided you with a great car buying experience. Quentin is a true asset and we are lucky to have him on the Plaza Mercedes-Benz team. We hope you are enjoying your new car, please come back to visit anytime! -Tom Ebenreck, General Manager