Cars.com Review
- April 19, 2025
Finding a car that i am looking for been smooth speaking to Lauren. She understood what kind of vehicle I need within my price point and style I wanted. She's just great.
Dealer Replied: Alyssia Holmes, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Cars.com Review
- April 19, 2025
Plaza gave me a wonderful experience Lauren truly made it feel like home. I will come back and refer others. I will definitely be returning.
Dealer Replied: Thank you again for taking the time to let us know how we did!
Google Review
- January 14, 2025
Lauren was very helpful. She exhibited knowledge, kindness, AndEfficiency Plaza is blessed to have this friendly capable woman on their staff
Google Review
- January 14, 2025
No pressure buying. My personal opinion ask to see Quinten!!!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 12, 2025
We got a great buying experience with Lauren Young. She was warm, shared stats on vehicles and gave a great rate. Highly recommend her
Response from the owner Replied: Theo Rondozai, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 12, 2025
Lauren Young was knowledgeable and assistive in helping us get the best deal and value for our SUV. She made the process seamless too. Highly recommend her
Response from the owner Replied: Mutsa Mukome, we really appreciate this positive review! Thanks so much!
Google Review
- January 10, 2025
Lauren is absolutely fabulous. Very knowledgeable, patient and pleasant! It was great dealing with her. She is extremely professional and stayed late helping us get our vehicle. I will definitely buy another car here. Thanks Lauren!!!
Google Review
- January 04, 2025
Beth Freeman was amazingšŸ¤­šŸ˜Š
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 02, 2025
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- January 01, 2025
I had a great experience with Savannah. Definitely recommend!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 31, 2024
Lauren Young is awesome!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 31, 2024
Response from the owner Replied: Ashraf Tarroum, thank you again for taking the time to let us know how we did!
Google Review
- December 31, 2024
Just want to thank you Lauren for you gracious hospitality and five star service.
Response from the owner Replied: Hello L D Coleman, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 31, 2024
Gorgeous location and pristine showroom, and a flawless showing of my motherā€™s new Nissan Rogue Platinum by the lovely Lauren Young here at Plaza Mercedes-Benz. She was super friendly and outgoing, and maintained the perfect level of personalized informality during our experience, enabling ease and...
Response from the owner Replied: Adam Sanders, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 31, 2024
The was the absolute best experience buying a car Iā€™ve ever had. Lauren Young was so easy to talk to and made the whole process quick and painless lol! I got my dream car and couldnā€™t be happier. Thank you so much!!
Response from the owner Replied: Thank you HJ! We hope to be of service to you again!
Google Review
- December 31, 2024
if I can fire All the service advisers I would they donā€™t know how to treat Customer. They are the worst.
Response from the owner Replied: Good afternoon Fadi. We needed to diagnose your 2012 CLS and informed you that we cannot provide a loaner vehicle if you have not approved repairs or provided valid full coverage insurance for us to verify. Unfortunately, you proceeded to use foul language, insults and screamed aggressively to multiple employees. We had no choice but to ask you to leave before we would need to call the police. While we strive to offer top notch service to all guests no matter their race, we reserve the right to refuse service when we don't feel safe to do so. We're disappointed that this happened but we thank you for considering Plaza Motors. Daniel Branca, GM
Google Review
- December 31, 2024
If I can give it 0 I would ! The stuff is so unprofessional, rude and racist. I work with them before and they were always like that, now they crossed the line. Slamming the door of my vehicle. NEVER GO TO THIS LOCATION
Response from the owner Replied: Greetings Gordana and thank you for your feedback. We understand that this is in regard to another customer. For clarification, we needed to diagnose his 2012 CLS and informed him that we could provide a loaner vehicle if he did not approve repairs or provide valid full coverage insurance for us to verify. Unfortunately, he proceeded to use foul language, insults and screamed aggressively to multiple employees. We had no choice but to ask him to leave before we would need to call the police. While we strive to offer top notch service to all guests no matter their race, we reserve the right to refuse service when we don't feel safe to do so. We're disappointed that this happened but we thank him for considering Plaza Motors. Daniel Branca, GM
Google Review
- December 31, 2024
Just say had a great experience with Savannah definitely recommend!!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 31, 2024
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 31, 2024
I spoke with Lauren when we came into the dealership. We did not buy anything just looking but Lauren made it very clear that it was just ok to look and did not pressure us at all yet answered all of our questions.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 31, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 30, 2024
Lauren was an excellent help! I am more than satisfied with the service that she provided! 10/10 recommend! I will most definitely be back for the great customer service!
Response from the owner Replied: LuhChuckTV, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 30, 2024
FRED & MATT WERE GREAT šŸ„³šŸ„³ I came in was greeted by Fred instantly pulled up the Car I wanted & IM PULLING OFF IN IT within 30 MINUTES !!! ā¤ļøā¤ļø
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 30, 2024
Frederick was a major help. Got my niece in her dream car. Thank you!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 30, 2024
Lauren was great from beginning to the end. Extremely knowledgeable and superb customer service. I look forward to coming back!!
Response from the owner Replied: Shawnā€™ta Taylor, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 30, 2024
Excellent client service!!! This is the best dealership to buy from. The dealership has the best customer service experience!!I bought 2 vehicles!! Quinten and Savannah are the best !! Excellent deals this time of year. Get yours before itā€™s gone ! Both were delivered and a smooth...
Response from the owner Replied: Mary Ann Rayburn, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 28, 2024
Lauren Young was great , I bought my car a little while ago but continue to receive excellent service every time I visit plaza
Response from the owner Replied: Thank you Aaron Hatcher! We hope to be of service to you again!
Google Review
- December 28, 2024
Shout out Savannah
Response from the owner Replied: Benn Russo, thank you again for taking the time to let us know how we did!
Google Review
- December 28, 2024
Savannah is absolutely amazing! Very professional and knowledgeable. Takes time to learn about your situation and does her best to meet your requests. Go see her!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 28, 2024
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 28, 2024
Just purchased a new GLC350e and the sales and finance staff were amazing. They were very friendly and professional. Best car buying experience I have ever had. Will be a repeat customer.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 27, 2024
Lauren is amazing she listens and she exceeded all my expectations!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 27, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 27, 2024
Response from the owner Replied: Sue Kline, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 27, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 26, 2024
We just had a wonderful experience with the team at Plaza Mercedes-Benz. I am sad to trade in my old Mercedes, but the new one is gorgeous! Lauren was a pleasure to do business with through the Christmas holiday. She was friendly, professional, and quick. Thanks to Lauren and the rest of the...
Response from the owner Replied: Hi Erin Lee, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 26, 2024
Lauren young
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 24, 2024
Exceptional service by genuine people.
Response from the owner Replied: Thanks for the feedback, Jennifer Allison. We strive to provide excellent service to our customers at Plaza Mercedes-Benz. We always love to receive great feedback. Regards, Keith McLain GM
Google Review
- December 24, 2024
My experience has been mediocre at best. The friendly, attentive customer service quickly diminished after I drove off the lot. I made an attempt to return the second key to my trade-in...no follow up reply. My second year service experience was pure torture. I decided that it was best to...
Response from the owner Replied: We're sorry to hear this Juan. Records show that a member of our management team reached out to you to get this handled right away. If you still need assistance, please do not hesitate to reach us at (314) 582-5294 and you may request to speak with Matt Tannehill, Sales Manager. Thank you for your business and patience as well.
Google Review
- December 23, 2024
I had an amazing experience with Savannah! From the moment I walked in, she made the car-buying process smooth and stress-free. She was incredibly knowledgeable, patient, and never pressured me into making a decision. She went above and beyond to find the perfect car for me, explaining every detail...
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 21, 2024
Beth was so amazing and really helpful. Made the process enjoyable.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 21, 2024
Lauren was amazing. She was incredibly patient, knowledgeable about the different cars we inquired about, and showed excellent communication skills throughout the buying process. Our overall experience was terrific.
Response from the owner Replied: Kelly Cook, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 21, 2024
Lauren was absolutely fantastic!! We had been in to a few different dealerships, multiple times. Letā€™s say they lost out on a sale! Lauren was friendly, professional and attentive. She kept in touch with us to get us the car we were looking for!! Would recommend reaching out to Lauren if you...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 21, 2024
Had an awesome experience. Devin and the team were great to work with. I purchased a car from out of state and the team made the process very smooth and was very helpful along the way. Definitely go see Devin if your are look for excellent customer service
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Cars.com Review
- December 21, 2024
Beth Freeman was our salesperson. She made my 84 year old mother comfortable and at ease with purchasing her car. Friendly, professional and knowledgeable. I would highly recommend seeing Beth for a car purchase. Zina
Dealer Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Cars.com Review
- December 21, 2024
Beth Freeman was our salesperson. She made my 84 year old mother comfortable and at ease with purchasing her car. Friendly, professional and knowledgeable. I would highly recommend seeing Beth for a car purchase. Zina
Dealer Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 18, 2024
Plaza mercedes is a good location with lots of options. I would recommend working with savannah she was great to work with and very knowledgeable
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 17, 2024
Savannah did a great job. Very cooperative and answered all my questions.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- December 14, 2024
Came back to plaza just to see Lauren after 2 years. She is still amazing!! Itā€™s always a please coming into Plaza !
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 11, 2024
Bought a new Mercedes C 300. Great experience for a great car. Savanna Breitenfeld helped us. Knowledgeable, kind, professional and sweet. We saw her help someone who was standing around with that look on his face- She approached him and then asked how she could help and showed him the way. Even...
Response from the owner Replied: Terrie Robbins, thank you again for taking the time to let us know how we did!
Google Review
- December 11, 2024
It is a horrible experience buying a car, but Savannah at Plaza was terrific. And it became a tolerable experience. In by 10:30 a.m. Driving off the lot with a new car by 5 p.m. Happy as could be now, a day or two later! Savannah was patient with us, efficient and, of course, knowledgeable. She...
Response from the owner Replied: Arnie Robbins, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 10, 2024
Clean. Friendly. Very demure.I came in last minute and knew what I wanted! Savannah B. gave me the best service and I felt comfortable dealing with her a single woman buying her first luxury car! I will definitely be in the Mercedes-Benz family for a while!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 10, 2024
Beth is so good and awesome. Very pleasant and explained everything in detailed. Looking forward to buy our next car here.
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 10, 2024
Beth Freeman at Plaza Mercedes exemplifies luxury sales and exceptional customer service. She embodies a customer-first philosophy, making the car-buying process seamless and enjoyable. Bethā€™s friendly and professional approach made it easy for us to purchase our car in just one visit. Highly...
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- December 10, 2024
Beth was the best got us the car my mom has wanted forever at an awesome deal!!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 09, 2024
** I would never recommend this dealership to anyone. If you value your car and your money, avoid them at all costs. They will overcharge you and deliver substandard work, leaving you to fix their mistakes.Hereā€™s my story:I scheduled a windshield replacement at this dealership using my insurance...
Response from the owner Replied: Arman, our management team reached out to you to address these concerns personally. We look forward to getting this turned around. If you'd like to reach out in the meantime, we can be reached at (314) 582-5294 and you may request to speak with Daniel Branca, our GM. Thank you for your business and patience as well.
Google Review
- December 08, 2024
We had the best service with our shopping experience. Savannah knows how to treat clients! She was patient and knowledgeable about all the MB models and went above and beyond to help us narrow down our choices.
Response from the owner Replied: Hello CD W, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 04, 2024
Online purchase with perfect execution from a team of professionals. Recommendations are the reward for a job well done.
Response from the owner Replied: Dan Hucul, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 04, 2024
Lauren we are loving our 2025 GLE 350, thanks to you. The experience at Plaza Motors was great. Thanks again šŸ˜ŽšŸ˜Ž.
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 29, 2024
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- November 28, 2024
Robert and Brandon were so amazing! This was my family first time buying a Mercedes and honestly we came into Plaza to look. We left with the coolest car weā€™ve ever owned.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- November 28, 2024
Bob and Brandon are absolutely amazing! This was the best experience I have had and I enjoyed tremendously!!
Response from the owner Replied: Darryl Lee, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 28, 2024
My sales person Fredrick and the sales manager Matt were great to work with. Great price on the car and no surprises. Would purchase from Plaza Mercedes again!
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 28, 2024
Beth Freeman is amazing and so friendly. She made the buying process so easy for me!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 28, 2024
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- November 28, 2024
I had an excellent experience with Savannah!! She is amazing!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 28, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 23, 2024
My wife and I had excellent experience with sales personnel Ms. Lauren at Plaza Mercedes Benz in Creve Coeur. Ms. Lauren went above, and beyond in ensuring that we got the best deal! Sheā€™s highly recommended by us!
Response from the owner Replied: Kalu Onuma, thank you again for taking the time to let us know how we did!
Google Review
- November 23, 2024
Quentin and Beth super helpful. Literally the best car purchasing experience Iā€™ve ever had. If you need to have ur next vehicle purchased, reach out to them!!!
Response from the owner Replied: Mark Ma, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 23, 2024
I loved the way the 63s looked and Lauren did a wonderful job giving answers to all my questions on the beautiful machine of a car with the v8 bi-turbo engine, cream leather interior. I canā€™t see myself in the vehicle without her perfect intelligent dialect on the beauty.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 23, 2024
We were pleased with our purchase and Beth Freeman was very helpful! She helped things move along as quickly as she could.
Response from the owner Replied: Alexis Howell, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 23, 2024
Go see Savannah if youā€™re in the market for a new car! Sheā€™s great!
Response from the owner Replied: Chioma Emeka, we really appreciate this positive review! Thanks so much!
Google Review
- November 22, 2024
Lauren was great! She was so helpful and knowledgeable! Love my car!Thanks Lauren!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 21, 2024
Went in for service B. Found recall for subframe and said they were going to fix it for free. Said they had no loaner cars. Sent me home in a Lyft saying I could get my car back the next day. It is next day and have heard nothing from anyone. Service tracker they sent me in email says they haven't...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- November 21, 2024
Response from the owner Replied: Hi Elle Mackenzie Breitenfeld, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 20, 2024
I highly Recommend Lauren!She made my experience so easy and calm.Thank you!!!
Response from the owner Replied: Greetings Allison. Our management team should have already reached out to you to address any questions or concerns you might have. If you have not spoken with anyone yet, please do not hesitate to reach out to us at (314) 582-5294 and request to speak with Dan Branca, our GM. Thank you and we lĀ ook forward to speaking with you.
Google Review
- November 19, 2024
Lauren young is amazing , and is so helpful and informative
Response from the owner Replied: Cydneye Phillips, we really appreciate this positive review! Thanks so much!
Google Review
- November 19, 2024
FINALLY! An ACTUAL luxury car buying experience.So often I felt like the luxury car industry has done its best to strip all of the joy out of buying a new car...Then I found Fred...From the initial meeting through the delivery of the car It was clear that Fred at Plaza Mercedes was committed to...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 19, 2024
The staff was very warm, welcoming, and helpful there. It was a pleasant experience.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- November 19, 2024
It was nice to speak with a woman who knows about cars, Lauren was very knowledgeable and non agreesive in her approach (very appreciated). Great dealership, sales agents are friendly the options seem endless. I would recommend any one looking for a new vehicle to find Lauren,she is sharp and can...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- November 18, 2024
Ryan Main is such a great advisor! Very helpful whenever I need something!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 18, 2024
I love how lauren treats her guest always making me feel welcomed
Response from the owner Replied: Adama Diop, we really appreciate this positive review! Thanks so much!
Google Review
- November 18, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 18, 2024
Lauren was great. A great experience
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 17, 2024
Lauren was exceptional her customer service and will to really help me was above the bare minimum i will recommend her to any and everyone that will listen !!!!!
Response from the owner Replied: Aleshia Williams, thank you again for taking the time to let us know how we did!
Google Review
- November 17, 2024
Lauren was very nice and helpful!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 17, 2024
Lauren was very informative and not pushy. Would recommend to family and friends .
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 17, 2024
Lauren Young is awesome and an amazing person! She is extremely knowledgeable and really cares about her customers. She pays attention to the little things that really matter. I would highly recommend anyone to buy a car from her. She is top notch and has earned my business forever!
Response from the owner Replied: Josh Vick, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 16, 2024
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 16, 2024
Lauren is great!!!! Highly recommend her
Response from the owner Replied: double wang, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 16, 2024
Lauren was fantastic to work with!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 15, 2024
Lauren our salesperson was the best. She went the extra mile to make sure we understood everything about the vehicle we wanted. She is very knowledgeable and pleasant. When you want excellent service ask for Lauren!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- November 14, 2024
Devin did a great job as our sales person. Not pushy but answered our questions and was attentive to our needs.
Response from the owner Replied: Tom Hesterman, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 13, 2024
Outstanding service and top notch hospitality towards their customers.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- November 12, 2024
Beth Freeman is an excellent sales representative who facilitated a pleasurable buying experience and the entire staff at Plaza Mercedes is top notch. Highly recommend starting at Plaza when considering a new or used vehicle purchase.
Response from the owner Replied: Keith, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 11, 2024
I have had the worst experience ever at this location. They refuse to walk through your car to see if their is any problems and once I found several issues they left me in service bay and refused to come out. I been calling them for months with out ever having my main issues address. It has resulted...
Response from the owner Replied: Mr. Woods, please give us a call at (314) 919-8100 and you may request to speak with Dan Branca. Thank you and we look forward to addressing these concerns.
Google Review
- November 11, 2024
Quentin was the most helpful and I appreciate his kindness!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- November 11, 2024
Quentin was awesome! Extremely helpful!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 11, 2024
Quinten is a great person to come in contact with
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- November 11, 2024
Quentin is the best!!
Response from the owner Replied: Abigail Walz, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 11, 2024
Lauren is very professional. Her skills and knowledge made my lease experience seamless. I will recommend Lauren to my friends
Response from the owner Replied: Hello Myrtis Spencer, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 09, 2024
Largest selection of new Mercedes in St Louis by far !!! The dealership will send personal video of any vehicle! Thats personal service at itā€™s best
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- November 09, 2024
Quentin was great to work with!
Response from the owner Replied: Jameson King, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 08, 2024
Ask for Devin; he's my salesman and he's great. He will take you to school with his knowledge of the cars!
Response from the owner Replied: Hi The Enrichment Lab, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 02, 2024
Great dealership šŸ‘Blessings to Mr. Ricky who's doing the greatest job ever šŸ‘šŸ‘Œ
Google Review
- November 01, 2024
Response from the owner Replied: Hi Antwan Tompkin, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 31, 2024
I recently had the pleasure of purchasing my new car from Lauren at Plaza Mercedes benz, and I couldn't be happier with my experience! From the moment I walked into the dealership, I felt welcomed and valued as a customer.Lauren was incredibly knowledgeable about the vehicles and took the time to...
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 31, 2024
Lauren was great! She was helpful and thoughtful with her approach. I didnā€™t feel rushed or pressured into buying a car; thank you!
Response from the owner Replied: Hello Laurynn Porazil, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 31, 2024
Great experience at this location! Lauren was very professional and helped me with anything I needed!
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- October 31, 2024
Lauren did an exceptional job with helping me. She truly is passionate about what she does. If you need anything car related. She is your go to!
Response from the owner Replied: Payton Bruner, we are delighted to see this rating! Have a great day!
Yelp Review
- October 29, 2024
Stay away from this place!!!! The will mess you car up and say its not there fault. The were out having fun in my var and busted gears in my transmission. Drove it in for check engine light and the call and tell me my transmisson went out while they were driving it. What a freaking joke. Then say...
Social Media T. Replied: Thank you for sharing your experience with us. We understand how unexpected and frustrating a transmission issue can be, especially with an older vehicle. Our team, led by our most tenured Master Certified technician, thoroughly inspected and test drove your car, and while we unfortunately encountered a transmission failure, we offered assistance to support your repair needs. To ensure transparency, we even offered to cover diagnostic and towing costs to a Mercedes-Benz dealership of your choice, as well as the repair cost if it was determined that we were at fault. We truly empathize with the situation and are here to help however we can.
Google Review
- October 28, 2024
Beth was a pleasure to work with and made sure to get me in and out quickly.
Response from the owner Replied: Krista Berry, thank you again for taking the time to let us know how we did!
Google Review
- October 28, 2024
I had a great experience with Lauren! She guided me in the making the best decision for myself and I'm forever greatful. Thank you
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 28, 2024
We recently had the pleasure of working with Lauren during my friend purchase of a 2022 Benz CLA and I can't recommend her highly enough from the moment we arrived at the dealership Lauren was welcoming and attentive making the entire car buying process smooth and enjoyable
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- October 28, 2024
Lauren Y., is really good at her job. From the moment I walked in, all the way up until the moment I left. I felt welcomed and valued as a customer. 10/10 would recommend chatting with her if you are in the looks of buying a new car. Thank you
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- October 28, 2024
The experience was amazing, big shout out!
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 28, 2024
Response from the owner Replied: Greetings and thank you for this rating. We would like to address your concerns, however we do not have your name in our customer system. Please give us a call at (314) 919-8100 and request to speak with Dan Branca, our General Manager. Thank you and we look forward to speaking with you.
Google Review
- October 27, 2024
Lauren Y was great to work with over the last few months. I wasnā€™t ready to buy. Then I was. She was patient, professional and better informed me about MB models. Lauren was hands down THE BEST sales rep weā€™ve had over the last 20+ years that we have purchased cars from Plaza.The purchase process...
Response from the owner Replied: Pam W, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 27, 2024
My experience with Fabian Brooks and Matt Tannehill was the best. They treated me with respect and kindness. I would recommend Plaza Mercedes to anyone.
Response from the owner Replied: Twanna St John, thank you again for taking the time to let us know how we did!
Google Review
- October 27, 2024
The worst thing ive delt with in a very long time. I took my 2010 amg e63 ( sports car) in to have a key made and also to have my service light attented to. The guy that was my service rep name was Andrew i think. They called me about 2 weeks later and told me that they had finished with my car. I...
Response from the owner Replied: Thank you for sharing your experience with us. We understand how unexpected and frustrating a transmission issue can be, especially with an older vehicle. Our team, led by our most tenured Master Certified technician, thoroughly inspected and test drove your car, and while we unfortunately encountered a transmission failure, we offered assistance to support your repair needs. To ensure transparency, we even offered to cover diagnostic and towing costs to a Mercedes-Benz dealership of your choice, as well as the repair cost if it was determined that we were at fault. We truly empathize with the situation and are here to help however we can.
Google Review
- October 27, 2024
Beth was fantastic!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 27, 2024
Happy with my experience with the Plaza team. Tom Schellhase was referred to me by my mom who helped me set up the deal on my EQE SUV. He was honest, efficient, no BS, and got me what I needed within my price point. Beth helped us bring it over the finish line. She was super nice and communicative....
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 26, 2024
This is the premier Mercedes dealer in Missouri and it is absolutely exceptional!The finest dealership of any kind over ever visited. My highest recommendation!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 23, 2024
Just purchased my first Mercedes, and Beth made the experience exceptional! She was patient and knowledgeable. Highly recommend Beth and Plaza Mercedes.
Response from the owner Replied: Hi Julie McDermott, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 22, 2024
Response from the owner Replied: Peggy Schmeiderer, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 21, 2024
The service is truly excellent from start to finish..
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- October 16, 2024
Response from the owner Replied: Hello Savannah Breitenfeld, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 15, 2024
I was in touch with Devin for a week or two about a car and eventually requested a test drive. He completely ghosted me, and I never heard back.On top of that, my partner and I both discreetly inquired about the same vehicle, and we were given completely different ā€œrock bottomā€ prices. Itā€™s clear...
Response from the owner Replied: We're disappointed that you feel this way and that we could not meet your expectations in pricing. Thanks for your feedback and if you wish to further discuss, feel free to give us a call at (314) 582-5294.
Google Review
- October 15, 2024
I experience a situation where plaza tried to charge me for services my car did not need.Once I showed proof that they diagnose my car wrong they cut off communication.
Response from the owner Replied: Mr. Harris:We pride ourselves on taking care of our guests. The repairs to your vehicle, which were approved by you, took place three years ago and we are disappointed by your belated dispute of these repairs, especially given that your vehicle was towed to the dealership. We are also disappointed by your threats to post negative reviews unless we paid money to you. Unfortunately, we will no longer be able to service your future automotive needs as a result of these actions.
Google Review
- October 13, 2024
Sales department is full of energy and makes buying a vehicle fun!
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- October 11, 2024
Very good experience! Bath Freeman helped me a lot and she did a wonderful job explaining everything.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 10, 2024
Who ever the receptionist is that answers the phone is, she got the nastiest funkiest attitude of all times. She hung up on me Several times m, was using profanity, it was completely out of control for a expensive large company as this, this individual needs to be immediately terminated she has no...
Response from the owner Replied: Thank you for bringing this to our attention, Roman. This does not reflect the culture and standard that our team is known for. All of our calls are recorded and we found that your conversation was very brief and there was no exchange of profanity on this call. We do apologize if you felt the communication was rude. Feel free to reach out to us if you would like to discuss at (314) 582-5294. Thank you. Dan Branca, GM.
Google Review
- October 09, 2024
Excellent Experience! Top Notch - thanks to Quentin!! He is the kindest human being - and really listens to what the client wants - and then delivers above and beyond!I just moved to the area and was missing my NJ Mercedes family - but I am glad to say - that this location exceeded my needs and...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- October 07, 2024
This is a very nice dealership, Matt was such a great guy who helped us out. Highly recommended. I was getting my car serviced and they made sure that I was treated fairly.
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- October 07, 2024
they are very respectful, nice and get work done, ive been to many dealerships but this is by far the best one ive been to, all thanks to Matt the manager.
Response from the owner Replied: Randa Ammash, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 05, 2024
Beth did very good I love her!!! I totally recommend everything went by so fast and everything was perfect
Response from the owner Replied: Life With Jay, we are delighted to see this rating! Have a great day!
Google Review
- October 05, 2024
All good service great Kyle was great and thanks to manger Matt
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 05, 2024
It was an awesome experience. Kyle & our finance Manager, Mr. H were awesome. A special thanks to the head Boss. They were all kind, considerate, patient & very helpful. They worked hard to get us into the vehicle we wanted. We were treated as if we were the only customers. Please go to Plaza....
Response from the owner Replied: Hi Jacquelyn Williams, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 04, 2024
Tom Sschellhase and Matt Tannehill in the management staff make this showroom fun, comfortable, and professional! Go see these guys, tell them what you want out of your next vehicle and let them steer you in the right direction! Trust me. Thank you šŸ™
Response from the owner Replied: Hi Noor Abdulridha, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 04, 2024
Quentin was very professional and helpful. I was happy to be in his hands. I certainly recommend Plaza Motors.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- October 04, 2024
Plaza Motor was a great experience. I walked in Seen the Vehicle that I wanted and within an hour I was walking out getting in my new Mercedes-Benz I thank you guys so much Plaza is the place Go and they have hundreds of choices! Thank you, Ricky Wellington and Devon you guys were amazingšŸ™šŸ¾
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- October 04, 2024
Anthony Ploudre is an absolute studā€¦he very knowledgeable and helpfulā€¦Matt Tannehill is also a very kind and helpful sales directorā€¦he helped me on my he fly with no appointment..I would recommend Plaza Mercedes to anyone!!!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- October 04, 2024
I brought my car in March 6, 2024 for a few leak repairs, oil change, brake flush & transmission service on my 2014 Mercedes CLS550 at the Creve Coeur location. I didn't get my car back until the 3rd week of August 2024. In that time I've paid 6 carnotes while my car was being serviced. In that...
Response from the owner Replied: Hello Mario and thank you for bringing this to our attention. A member of our management team should have already reached out to you last week to address your concerns. If you have not spoken with anyone yet, please do not hesitate to reach us at (314) 919-8390 and you may request to speak with our Service Manager, Craig Guenzler. Thank you.
Google Review
- September 22, 2024
The dealership is great. Skip the service department unless you have a warranty.No warranty find a shop.
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- September 20, 2024
Lauren in sales was awesome. Friendly, professional and knows her stuff. If I could give her more than 5 stars I would. Definitely recommend!!!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 18, 2024
I had a very pleasant experience from start to finish. The entire staff (everyone from reception, to sales, to the finance manager) was amazing and very sensitive to all my needs and willing to go above and beyond to ensure all of my questions were answered and that I understood everything. I...
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 17, 2024
Buying my first Mercedes today was a breeze!! Thanks to Beth Freeman and everyone at Plaza!!
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- September 14, 2024
I recently purchased a GLS 450 from Plaza Mercedes, as this was my first car purchase in the country, I was initially concerned about navigating the entire process. However, from the moment I walked into the showroom, the experience was smooth and efficient. Iā€™d like to specifically acknowledge...
Response from the owner Replied: Thank you Shree Sule! We hope to be of service to you again!
Google Review
- September 14, 2024
Beth was PHENOMENAL! She went above and BEYOND!
Response from the owner Replied: myisha mcclure, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 14, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- September 14, 2024
I just bought a Mercedes from Plaza and it has been nothing but a wonderful experience all throughout! Beth Freeman, was my sales specialist and was exceptional. I would recommend them for sure for anyone shopping for a Mercedes.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- September 09, 2024
Pick up from here takes an hour of standing around
Response from the owner Replied: Thank you for your feedback, Mandy. Please give us a call and let us know how we can assist you and address your concerns as well. We can be reached at (314) 582-5294. Thank you and we look forward to speaking with you.
Google Review
- September 07, 2024
I couldnā€™t have asked for a better Sales Consultant in Lauren Young to make this purchase process at Plaza Motors a very pleasurable experience for me. She was very warm, professional and knowledgeable!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- September 06, 2024
The customer service provided from Lauren Young and Brandon Hatcher was outstanding!!! If you are looking for a new car I highly recommend the Creve Coeur location and do not hesitate to ask for these two individuals!!! No pressure, and stress free and an exciting experience!!!
Response from the owner Replied: Sharon Tyson, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- September 05, 2024
I purchased my first Mercedes from Plaza a couple of weeks ago, and wanted to sing the praises of the Sales and Finance teams, especially Devin and Brandon (Hatch)! Devin was so knowledgeable about the vehicle that I wanted to test drive and really let the car do the selling. He was so excellent...
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- September 05, 2024
My wife and I had an amazing experience purchasing our 2019 Jeep Grand Cherokee! Dan at Plaza Mercedes Benz made sure we got exactly what we wanted and we could not be happier. Plaza Mercedes Benz hands down has been the best experience I have had purchasing a vehicle. Customer service and...
Response from the owner Replied: Ryan Preston, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 05, 2024
I am very pleased with my experience at Plaza Mercedes-Benz. Dan was extremely helpful finding me a car within my budget, and making this an enjoyable and painless experience. I will absolutely be coming back to them again.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 02, 2024
Response from the owner Replied: Thank you Brian Kirchoff! We hope to be of service to you again!
Google Review
- August 31, 2024
lauren and the whole team at plaza exceeded all expectations. i've bought a lot of cars and this was great.
Google Review
- August 31, 2024
Lauren is and awesome sales advisor, very knowledgeable and professional, she made my car buying experience very enjoyable!
Google Review
- August 31, 2024
The experience of me buying my dream car was made easy by Daniel and his team! I would recommend them every time! Love the G Wagon ~ Brian & Rebecca
Google Review
- August 27, 2024
Accidents happen. I wish it didnā€™t happen to me, but I had my Mercedes serviced at Plaza and had a terrible after service experience. Following my service A I took my Mercedes on the highway to Chicago. There was a heavy smoke when driving; after 40 miles of driving we stopped and found oil leaking...
Response from the owner Replied: Thank you for the update, Steve. Please accept our apologies for your experience. We value your business and feedback and hope to have the opportunity to serve you much better in the future. Should you have any additional concerns, please do no hesitate to reach out to Craig at (314) 919-8390. Thanks again.
Google Review
- August 27, 2024
Great dealership to work with. Both Malcolm and Lauren were great to work with. They gave us the best pricing and provided us with white glove service which Mercedes Benz customers are accustomed to.
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 27, 2024
My plaza experience was exceptional! Fred Smith was THE best sales person! He helped me find my favorite car and walk out of the dealership before dinner time.
Response from the owner Replied: Keica Smart, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 26, 2024
I have a GlE 350 (2020). A couple months ago, my car started leaking water on the grab handle on the back seat. I took my car there to get fix with Pam . I wanted know what happened to my car and left with no explanation. She just said the car need 4-5 hours to check and over $200/hour (labor fee)....
Response from the owner Replied: Good morning Emily and thank you for bringing this to our attention. A member of our service management team should have reached out to you to address your concerns. If you have not yet spoken with anyone, please reach us at (314) 919-8390 and you may request to speak with Craig Guenzler, our Service Manager Thank you and we look forward to speaking with you.
Google Review
- August 26, 2024
Fredrick is extremely welcoming and patient, he made the process very easy for me. Plaza is lucky to have him
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- August 26, 2024
I would say itā€™s 10 stars. Itā€™s a great experience buying the car here. Especially thanks for Devin (help me with all my questions and escalated to management team) Quentin (the most genuine person i see) and Matt (totally understand why he is the manager here, efficient, accountable). I recommend...
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 24, 2024
Plaza Motors Mercedes Benz is the best! Iā€™ve been buying cars from Rickey Whittington for years and he is the best brand ambassador for Mercedes Benz. His knowledge and integrity is beyond excellent. If anyone is looking to buy a luxury automobile from Mercedes, I highly recommend Rickey!
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 24, 2024
Lauren made the process so quick and easy. She was so helpful, kind, funny and went above and beyond for me!!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 20, 2024
Poor customer service and communication. First let me say that our experience was great purchasing the car...until they had our money. Since then it has been blatant incompetence over a simple key fob. The used vehicle we purchased was supposed to have two key fobs but only came with one. Our...
Response from the owner Replied: Good morning Alexander and thank you for bringing this to our attention. A member of our sales management team should have reached out to you to address your concerns. If you have not yet spoken with anyone, please reach us at (314) 919-8100 and you may request to speak with Dan Branca, our GM.Thank you and we look forward to speaking with you.
Yelp Review
- August 20, 2024
Poor customer service and communication. First let me say that our experience was great purchasing the car...until they had our money. Since then it has been blatant incompetence over a simple key fob. The used vehicle we purchased was supposed to have two key fobs but only came with one. Our...
Google Review
- August 16, 2024
Lauren is amazing!! She'll make sure you're totally happy. She goes above and beyond. She will take care of your every need. Stop by and let her make your car dreams come true.
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 14, 2024
I recently had the pleasure of working with Brandon Hatcher, who goes by Hatch, at Plaza Motor Cars, and I canā€™t recommend him highly enough. Even though I didnā€™t find a car I liked at the dealership, Hatch spent over half an hour answering all of my questions with incredible patience and...
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 13, 2024
Lauren was great knowledgable and very helpful go see her ONLY!!!!!!
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 13, 2024
Lauren was an amazing saleswoman and offered me great service upon entering Plaza. Very informative, transparent, polite, and overall best customer service Iā€™ve received when car shopping!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 13, 2024
Lauren was a excellent sales lady, she helped me get my dream car in little to no time! Would highly recommend
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 12, 2024
Ms. Lauren was absolutely amazing! I was just looking but she made the experience worth a second visit!
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 12, 2024
Lauren Young is very energetic and out going and just so helpful sheā€™s awesome she really went out her way to help and she always make sure she takes care of the customer great energy and amazing customer service!!!!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 12, 2024
Every time I visit, the staff is very helpful. Lauren has helped me a great deal of times and has been very informative and knowledgeable about the things that I need answered.
Response from the owner Replied: Hi Jordon Henderson, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 12, 2024
Great choice, Laurey was very helpful.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- August 12, 2024
Lauren has great customer service and will help you get what you want!
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- August 12, 2024
Lauren was so helpful and straight to the point. Wonderful to work with.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- August 12, 2024
I had an incredible experience thanks to Lauren. She has an impressive knowledge of cars and provided me with invaluable insights. I walked in with a specific car in mind, but she opened my eyes to other possibilities. While I know salespeople are there to sell, it never felt like a transaction with...
Response from the owner Replied: Hello Y. Campbell, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 12, 2024
The staff at plaza mb consistently provide great service. Bob Altepeter is a top notch guy - going above and beyond to ensure great customer experiences each time we work together.
Response from the owner Replied: Hello alison jemmott, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 11, 2024
Lauren is great! She is very knowledgeable and I will recommend her to all my family and friends!
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 10, 2024
Lauren was so informative and knowledgeable , she answered every question I asked. Best service Iā€™ve had in a long time! Iā€™d recommend my friends and family to her any day!
Response from the owner Replied: Thank you Davonne Riley! We hope to be of service to you again!
Google Review
- August 10, 2024
Lauren was very nice and helpful very attentive to detail
Response from the owner Replied: CircleBoy Ent, we really appreciate this positive review! Thanks so much!
Google Review
- August 10, 2024
I loved it Lauren young made my experience made it worth while
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 07, 2024
I worked with Lauren Young and she was extremely knowledgable and helpful. We sat and looked at multiple cars together, walked through finances, and talked about what the best fit for me would be. Although I did not make a purchase, Lauren was understanding and said she wanted me to feel good about...
Response from the owner Replied: Emily Wingfield, we really appreciate this positive review! Thanks so much!
Google Review
- August 05, 2024
Response from the owner Replied: Wayne Blair, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 03, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 31, 2024
Lauren was amazing! When I first walked in I was very intimidated and nervous about buying a vehicle but her knowledge and her customer service was nothing but amazing! Thank you so much for helping me and I will be buying my next vehicle from you
Response from the owner Replied: Thank you LaDonna London! We hope to be of service to you again!
Google Review
- July 31, 2024
I had an amazing experience at Mercedes. Lauren was so helpful and knowledgeable. I will be back when itā€™s time to upgrade!
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- July 31, 2024
Lauren has been an amazing sales associate. I was deciding between bmw n benz and she helped me choice Benz! Thank you for your service!
Response from the owner Replied: Reke, thanks so much for rating us so high! Be safe on the road!
Google Review
- July 30, 2024
Very cooperative staffs. Lauren was my sale representative and she was very helpful starting from selecting the car features to placing the order.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- July 30, 2024
I was so impressed with this dealership, they were so nice and I never felt pressure, ty Quentin for all your help, I love driving my new car! IRecommend this dealership to everybodyšŸ˜
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- July 29, 2024
Throughout the entire process, Rickey was professional, courteous, and attentive to my needs. He made my car buying experience seamless and stress-free, and I couldn't be happier with the outcome. I would highly recommend Rickey to anyone in the market for a new vehicle. His dedication to customer...
Response from the owner Replied: Chiriga Smith, thank you again for taking the time to let us know how we did!
Google Review
- July 29, 2024
Response from the owner Replied: Good afternoon Amy, thank you for your rating and for the update. We appreciate your business and patience as well.
Google Review
- July 29, 2024
Our experience at Plaza was amazing. Quentin was professional, patient and went out his way to make sure we were taken care of. Thank you for providing premiere service to your customers.
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- July 27, 2024
This is my 2nd Mercedes to buy from Quentin Stuart Johnson at Plaza Mercedes and they were perfect to work with.
Response from the owner Replied: David McCollum, thank you again for taking the time to let us know how we did!
Google Review
- July 27, 2024
As a returning Mercedes Benz client, I can confidently say that my experiences with Ricky Whittington have consistently been excellent. From the moment I stepped into the dealership, Ricky's professionalism and genuine care for his clients stood out. He takes the time to understand my specific needs...
Response from the owner Replied: Jennifer First, thank you again for taking the time to let us know how we did!
Google Review
- July 25, 2024
As you would expect, outstanding service.
Response from the owner Replied: rna whitnah, thank you again for taking the time to let us know how we did!
Google Review
- July 24, 2024
I recently bought a new car from Plaza Mercedes. Lauren Young was my salesperson and did an EXCELLENT job! She went above and beyond with helping me with my purchase! She is knowledgeable, punctual, and just a nice person! Iā€™m so happy we were able to work with her! I HIGHLY recommend her!!
Response from the owner Replied: Janel Montgomery, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 24, 2024
Lauren was great. Super nice, super sweet, very positive attitude and seemed very knowledgeable about inventory. I hope she is around for my next purchase as well!
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- July 24, 2024
Lauren Young, Thank you for the legendary service you provide each day. You make doing business with Mercedes-Benz easy.
Response from the owner Replied: Thank you Evan Smith! We hope to be of service to you again!
Google Review
- July 24, 2024
Love working with Lauren! Sheā€™s the sweetest and is so knowledgeable and created a very comfortable environment for me. Definitely going back in the future
Response from the owner Replied: Hope Robinson, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 21, 2024
Varu Angheluta helped me purchase my car.He went above & beyond to help!He represents well Plaza Motorsā€¦Congratulations!Highly recommended professional!D Berger
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- July 20, 2024
Bob was outstanding to work with. He provided excellent information and was able to answer all of our questions. Overall he was extremely kind and made us feel comfortable through the whole process.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- July 19, 2024
Jason, Lauren and Hatch were terrific!! Made the whole car buying experience enjoyable!!
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- July 19, 2024
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- July 18, 2024
Great experience, friendly and knowledgeable Salesman (Mr. Hatten).
Response from the owner Replied: Hello Virginia P. Mack, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- July 18, 2024
The best at what they do
Response from the owner Replied: Hello Von Von, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 18, 2024
I want to take the time out to give a praise to Ms. Lauren Young, she was a breath of fresh air throughout the process of purchasing the vehicle. Ms. Young was very thorough in explaining any questions that were asked, if anyone was interested in purchasing a vehicle from Plaza Mercedes Benz ask to...
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 18, 2024
Really great through the purchase. Not so great afterwards. Was told I'd get a second key for the vehicle when I got it. It's been two years of me following up and every 6 months when I go in for service I'm told "we're so sorry we'll get this taken care of today" and then nothing. I followed...
Response from the owner Replied: Thank you for bringing this to our attention, Lauren. A member of our service management team should have reached out to you to address your concerns. If you have not yet spoken with anyone, please reach us at (314) 919-8390 and you may request to speak with Craig Guenzler, our Service Manager Thank you and we look forward to speaking with you.
Google Review
- July 13, 2024
This is easily one of the best customer service experiences Iā€™ve had. Working with Frederick was wonderful and I highly recommend both him and Plaza Mercedes. He worked with me, both patiently and understandably, to ensure I was getting a good deal and was readily available until I reached full...
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- July 11, 2024
I had a great experience getting my new GLE with Frederick. He was attentive, knowledgeable, and took extra care to ensure my needs and expectations were being met. From showing initial interest through the website to arriving for a test drive to making the final purchase, he was an excellent...
Response from the owner Replied: Hello Sarah Cortopassi, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 08, 2024
Fantastic experience, they did an excellent job, no pressure, very honest and respectful. Make sure to ask for Fredrick Smith, he goes far out of his easy to take care of customers! Also Hatch is an expert in finance and breaks everything down so it's very easy to see exactly what you are getting....
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- July 02, 2024
Sanel was so helpful to me. He explained everything my new car had to offer me.
Response from the owner Replied: Hi Pat Medler, thanks so much for rating us so high! Be safe on the road!