Review on Google
Google Review
- August 09, 2022
I came to this place when my BRAND NEW Mercedes that I purchased back in May had a check engine light and the ECO Start/Stop light on. Now mind you, I am from Pennsylvania, so my car wasn't used to long road drives, up until now. I was about 4 hours into driving through PA and the lights randomly...
Response from the owner Replied: Thanks for the feedback Meagan! Appreciate your kind words and your business. Never fun when your car needs service but we're confident we can improve your 4-star experience to 5-stars if you need another visit!
Review on Google
Review on Google
Google Review
- July 22, 2022
Apparently big corporations can get away with scamming their customers. It started when I got off work and couldn't unlock my car door with the key fab. Since I had no trouble with the battery prior, I thought it was the fab. I call up the mercedes parts shop and ask if this is a usual problem and...
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Google Review
- July 20, 2022
Review on Google
Google Review
- July 17, 2022
Clay was amazing to work with! Came in looking at a specific car. He was very patient with my decision which I really appreciated. It was a very smooth process and I would recommend coming here!
Response from the owner Replied: Thank you Karsen!
Review on Google
Google Review
- July 15, 2022
Little to classy and expensive for me, but don't get me wrong there very great vehicles! I have no complaints i used to have one as well
Response from the owner Replied: Thanks for the feedback Timothy
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Review on Google
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Review on Google
Google Review
- May 19, 2022
Service at this place is terrible. Our family has purchased Porsches, Range Rovers, Mercedes, and numerous other vehicles from the Bergstrom kingdom. Not sure if they ever heard of the lifetime value of a customer but they just lost our family.....
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Review on Google
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Google Review
- April 18, 2022
When doing financing. Selecting your date of birth requires over 300 clicks if you're born in the 80s.. so annoying. Nah
Response from the owner Replied: Hi Brian. Sorry for the frustration. We take these reviews very seriously as they impact our business. We want to help. Shoot us a message if we can help with your credit app or if we can change our form (help@bergstromauto.com).
Review on Google
Google Review
- April 08, 2022
Amazing! From the sales reps to the service department and the delivery drivers, Bergstrom has delivered 110% every time. We used to shop at a different Mercedes dealership in Madison, but their service has really changed over the last couple of years. Though Bergstrom is a little further away for...
Review on Google
Review on Google
Google Review
- December 06, 2021
Have always had a great experience with the Mercedes team here. David was great to work with and completely transparent about what to expect for timing and cost. They are my go-to option in Wisconsin.
Response from the owner Replied: Thank you Jake for your kind words and your business!
Review on Google
Google Review
- December 05, 2021
Recently bought a Mercedes E350 and Jeremy Wynkoop was my salesman and made the process simple and paid attention to detail like no other car salesman I have had to date.
Response from the owner Replied: Thank you Craig!
Review on Google
Google Review
- December 05, 2021
Hallo ny here.One of our guy made emergency stop there and we just talking how nice,professional and knowledgeable you guys are. Great job ,and thank you very much taking care about Haris from ny
Response from the owner Replied: Thank you!
Review on Google
Google Review
- November 12, 2021
Haley took extra good care of us, found hard to get tires for us at another location, couldn't of asked for more!!!
Response from the owner Replied: Thanks Steven!
Review on Google
Google Review
- October 12, 2021
Worse service experience ever. Actually was told by the Service Manager to take my business elsewhere if all I want is an oil change. I called in for an oil change and was charged for Service A, which is considerably more. Another time I asked why my chrome trim is oxidizing and told it is what...
Response from the owner Replied: Hi Deana. Thanks for the feedback. We have a proud team who does things the right way. Sorry this was a frustrating experience for all of us.
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Google Review
- October 05, 2021
Friendly staff and great prices on parts
Response from the owner Replied: Thanks William!
Review on Google
Google Review
- September 04, 2021
Response from the owner Replied: Thank you Patrick!
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