Google Review
- November 10, 2022
I needed some warranty work done on my 2022 Mercedes Sprinter Van, and Hailey was able to schedule immediate service. Parts were ordered and the install is scheduled for the upcoming week. I previously checked in with two other Mercedes dealerships and they were 1-2 months out on service. I'm...
Response from the owner Replied: Thank you Amy Jo!
Google Review
- October 04, 2022
Response from the owner Replied: Thank you Robert!
Google Review
- September 19, 2022
I have been a long time Mercedes Benz owner and this Mercedes Benz location in Appleton , Wi is absolutely horribleBergstrom Mercedes is the worse place to take your car for repairs. They have kept my car for over a month and a half. They keep telling me oh we have other jobs and the technician is...
Google Review
- August 27, 2022
I recently had my 2020 GLS serviced & was told I needed a right rear wheel bearing, but they assured me it was ok to drive it to Chicago.While in Chicago my car was having issues so I took it into a dealership downtown & they were able to fix the wheel bearing & other issues I was having in 2...
Response from the owner Replied: Hi Victoria. Thanks for the feedback and longtime trust in our team. Sorry for the poor experience. We have a proud team who does things the right way. Most importantly, we want all of our guests to have safe transportation. If you want to further discuss our recommendations, shoot us a message (help@bergstromauto.com).
Google Review
- August 09, 2022
I came to this place when my BRAND NEW Mercedes that I purchased back in May had a check engine light and the ECO Start/Stop light on. Now mind you, I am from Pennsylvania, so my car wasn't used to long road drives, up until now. I was about 4 hours into driving through PA and the lights randomly...
Response from the owner Replied: Thanks for the feedback Meagan! Appreciate your kind words and your business. Never fun when your car needs service but we're confident we can improve your 4-star experience to 5-stars if you need another visit!
Google Review
- July 29, 2022
Response from the owner Replied: Thank you Svetlana!
Google Review
- July 22, 2022
Apparently big corporations can get away with scamming their customers. It started when I got off work and couldn't unlock my car door with the key fab. Since I had no trouble with the battery prior, I thought it was the fab. I call up the mercedes parts shop and ask if this is a usual problem and...
Google Review
- July 20, 2022
Great service
Response from the owner Replied: Thank you!
Google Review
- July 17, 2022
Clay was amazing to work with! Came in looking at a specific car. He was very patient with my decision which I really appreciated. It was a very smooth process and I would recommend coming here!
Response from the owner Replied: Thank you Karsen!
Google Review
- July 15, 2022
Little to classy and expensive for me, but don't get me wrong there very great vehicles! I have no complaints i used to have one as well
Response from the owner Replied: Thanks for the feedback Timothy
Google Review
- June 14, 2022
Response from the owner Replied: Thank you!
Google Review
- June 14, 2022
Response from the owner Replied: Thank you Marcia!
Google Review
- May 21, 2022
Response from the owner Replied: Thank you Emily!
Google Review
- May 19, 2022
Service at this place is terrible. Our family has purchased Porsches, Range Rovers, Mercedes, and numerous other vehicles from the Bergstrom kingdom. Not sure if they ever heard of the lifetime value of a customer but they just lost our family.....
Google Review
- April 30, 2022
Response from the owner Replied: Thank you Adrianna!
Google Review
- April 29, 2022
Response from the owner Replied: Thank you Miranda!
Google Review
- April 29, 2022
Response from the owner Replied: Thank you Hailey!
Google Review
- April 29, 2022
Response from the owner Replied: Thank you Julia!
Google Review
- April 29, 2022
Response from the owner Replied: Thank you Marina!
Google Review
- April 29, 2022
Response from the owner Replied: Thank you Jeremy!
Google Review
- April 29, 2022
Google Review
- April 29, 2022
Response from the owner Replied: Thank you Ron!
Google Review
- April 18, 2022
When doing financing. Selecting your date of birth requires over 300 clicks if you're born in the 80s.. so annoying. Nah
Response from the owner Replied: Hi Brian. Sorry for the frustration. We take these reviews very seriously as they impact our business. We want to help. Shoot us a message if we can help with your credit app or if we can change our form (help@bergstromauto.com).
Google Review
- April 08, 2022
Amazing! From the sales reps to the service department and the delivery drivers, Bergstrom has delivered 110% every time. We used to shop at a different Mercedes dealership in Madison, but their service has really changed over the last couple of years. Though Bergstrom is a little further away for...
Google Review
- March 13, 2022
Response from the owner Replied: Thank you Nicole!
Google Review
- December 06, 2021
Have always had a great experience with the Mercedes team here. David was great to work with and completely transparent about what to expect for timing and cost. They are my go-to option in Wisconsin.
Response from the owner Replied: Thank you Jake for your kind words and your business!
Google Review
- December 05, 2021
Recently bought a Mercedes E350 and Jeremy Wynkoop was my salesman and made the process simple and paid attention to detail like no other car salesman I have had to date.
Response from the owner Replied: Thank you Craig!
Google Review
- December 05, 2021
Hallo ny here.One of our guy made emergency stop there and we just talking how nice,professional and knowledgeable you guys are. Great job ,and thank you very much taking care about Haris from ny
Response from the owner Replied: Thank you!