Response from the owner Replied: Thank you, Isaiah!

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Response from the owner Replied: Thank you!

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Horrible customer service!

Response from the owner Replied: Hi Terry. Thanks for the feedback. Sorry it wasn't a 5-star experience.

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Awesome experience! “B” Service!David Farah was so much help!

Response from the owner Replied: Thank you, Danielle!

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I had a very disappointing experience with Bergstorn Motorprise regarding my Mercedes service. While my previous interactions with their BMW service were good, my experience with the Mercedes side has been terrible.First, my car has been at the dealership multiple times, and this latest visit has...

Response from the owner Replied: Hi Ahmad. Thanks for the feedback and sorry for the frustrating experience.

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Van stopped running. They were able to repair and get us back on road quickly. Great service.

Response from the owner Replied: Thank you, David!

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Jim, he was great accommodating last minute requests! Service tech was also fast and professional! Thank you Bergstrom! That is the reason we come back here from 100 miles away ;)

Response from the owner Replied: Thank you!

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Marina was fabulous to work with... friendly, transparent and excellent communication/ follow-up. We didn't end up purchasing at this dealership only because they didn't have a used vehicle that met our needs but we would have been happy buying from Marina!

Response from the owner Replied: Thank you, Kimberly!

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Absolutely disgusting experience. Learnt my lesson to stay away from German cars the hard way. Got a call stating that the final estimate would be 1300 only to see 2300$ as my final bill. As everyone says they are not dealers, they are stealers. Will likely sell the vehicle to them and never go back...

Response from the owner Replied: Thanks for the feedback. Sorry for the unclear communication. There was a disconnect on the charge for your self-diagnosis and and the cost of the recommended fix. We have a proud team who does things the right way. We resent the opinion of being "stealers." Thank you, again, for the opportunity to help.

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How do you screw up an oil change? Take it to Enterprise/Bergstrom! I Arrived 15 minutes early for my service appointment, an oil change and a car wash, service advisor said it should be about 1 hour. After 2 hours I asked what the status is? In a curt manner the service advisor said "we are not an...

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To begin, I seldom leave reviews that are not positive. However, I am disappointed in my latest service call. My Mercedes has a new battery but an electrical shortage inexplicably drains it overnight wherein there is not enough power to start the motor. Knowing I store it in the winter, the only...

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I strongly urge anyone considering Bergstrom for their vehicle service needs to look elsewhere. My experience with this dealership has been nothing short of a nightmare—twice in the past two years.I own a well-maintained 2013 C300 Sport, which I decided to bring to Bergstrom based on personal...

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Wost car stealership I've ever been to. Me an family were visiting from out of state an our Benz took a crap they made it darn near impossible to be able to get another vehicle an then kept trying to push a car on us that we didn't want. Then to top it off when we finally got the new car home I've...

Response from the owner Replied: Hi Jay Boy. Thanks for the feedback and sorry for the frustrating experience. Thanks for the opportunity.

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Took my car for service. David Farah was my service consultant and he was great.

Response from the owner Replied: Thank you Liya!

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We purchased a Jeep Grand Cherokee sight unseen and had a great experience. Vehicle was personally delivered to our home and was exactly what was advertised and it is in great condition. Marina was our sales rep and provided a seamless transaction. We will definitely do business with them again.

Response from the owner Replied: Thank you Andrea!

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Great Service!!!

Response from the owner Replied: Thank you Scott!

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Service department is wonderful and the employees too A+ service

Response from the owner Replied: Thank you Robert!

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No problems.

Response from the owner Replied: Thank you John!

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Response from the owner Replied: Thanks Spencer. Shoot us a message. We want to help (help@bergstromauto.com).

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Abundant inventory for East Central Wisconsin

Response from the owner Replied: Thank you Ryan!

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Always treated like a rockstar at Bergstrom! I take my 2015 ML350 there for maintenance. Their prices are very competitive and fair. They never "find" a bunch wrong with my vehicle (like some non dealership mechanics). Sergio is a great person to deal with. I can feel confident that my Benz is...

Response from the owner Replied: Thank you Trevor! We'll share your feedback with Sergio and the entire team.

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From test drive to purchase, the team at Bergstrom Enterprise / Mercedes Benz were fantastic! No hassle, very knowledgeable, professional and quite possibly the fastest vehicle purchase I’ve ever had. And customer service second to none. (And dog friendly!)

Response from the owner Replied: Thank you David!

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Response from the owner Replied: Thank you Kati!

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Response from the owner Replied: Thank you!

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Get everything your sales person says in writing, they will say anything you want to hear to force a sale and beg you for a ten on the survey that comes out afterwards but not hold up their end of the bargain. Bergstrom should be embarrassed by how terrible their current BMW staff is operating. I...

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Convenient pickup, many dealerships nearbyУдобный пикап, много дилерских рядом

Response from the owner Replied: Thank you!

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I always drive away happy from my service appointments here. Sure, it costs a bit to have the work done, but atleast you can clearly see it's being used for quality work and as an investment in the quality people you'll find here especially my consultant Haley. It's nice to associate with people...

Response from the owner Replied: Thank you Michael!

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Had a great experience with Sergio in the service department. Sergio recalled work done from a previous year and shared his experience and knowledge willingly!

Response from the owner Replied: Thank you Rob!

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The only reason they are getting even 2 stars is because they had the vehicle we were looking for at a competitive price. The purchase of this vehicle (before, during and now after) has been a complete joke and a nightmare. Their sale of how friendly they are because they don’t negotiate and list...

Response from the owner Replied: Thanks for the feedback Crystal. Sorry for the frustration.

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Sergio went above and beyond to not only repair my car but also to help find my forgotten sunglasses in the loaner!

Response from the owner Replied: Thank you Renee!

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Bought a BMW X1 and intentionally bought it from Bergstrom to ensure good follow up service.That was a mistake, after exclusively having it serviced by Bergstrom Enterprise BMW was disappointed they were doing half the job.Was never made aware of recalls that were in affect for my car.Was charged...

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